Hire the Best Facilities Management eXpress FMX Specialists in Dubai, AE

Hi, I’m Heidee 👋 — a Property Management Virtual Assistant & Client Success Specialist with a background in tenant relations, office management, and hospitality. I help property managers, landlords, and real estate teams run smoother operations by handling the day-to-day tasks that keep tenants happy and properties well-managed. ✅ What I Can Do for You Tenant & Owner Communication (email, phone, portals) Lease & Onboarding Support (applications, agreements, renewals) Maintenance Coordination (scheduling, follow-ups, vendor updates) CRM Setup & Workflow Management (LeadSimple, AppFolio, Buildium, Property Meld) Calendar, Email & Task Management (efficient scheduling + reporting) Guest/Short-Term Rental Support (Airbnb, VRBO, Lodgify, Zillow listings) Tools & Software Expertise LeadSimple | AppFolio | Buildium | Property Meld Asana | Trello | Google Workspace | Microsoft Office QuickBooks (basic bookkeeping support) Lodgify | Airbnb | VRBO | Zillow Why Work With Me? With 8+ years of experience in customer service (including leadership at Jumeirah Group, UAE’s leading luxury hotel chain), I bring a service-first mindset, attention to detail, and reliability to every project. My goal is to make sure your tenants, owners, and team feel supported — while freeing up your time to focus on growing your business. 📩 Let’s connect! If you’re looking for a reliable property management VA who understands both real estate operations and client success, I’d love to support your team.

I help businesses stay organized, responsive, and efficient by managing customer communication, operational workflows, CRM systems, and administrative tasks. I'm Averil, an operations and customer support virtual assistant with 5+ years of experience supporting property management companies, service-based businesses, and customer-focused teams. I help teams reduce their workload by handling the daily tasks that keep operations moving from customer inquiries and follow-ups to CRM updates, documentation, and process coordination. My approach is simple: stay organized, communicate clearly, follow through consistently, and make sure nothing falls through the cracks. ━━━━━━━━━━━━━━━━━━━━━━ ⭐ CUSTOMER SUPPORT & OPERATIONS SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ I support businesses with their day-to-day customer communication and operational workflows, including: • Managing customer inquiries through email, chat, phone, SMS, and messaging platforms • Responding to customer questions and resolving issues professionally • Managing support tickets and conversations using CRM/helpdesk systems • Updating customer records and maintaining accurate information • Handling follow-ups, reminders, and customer communication workflows • Escalating urgent issues and ensuring requests are properly tracked I understand that fast response times, accurate information, and professional communication directly impact customer satisfaction and retention. ━━━━━━━━━━━━━━━━━━━━━━ 🏢 PROPERTY MANAGEMENT OPERATIONS ━━━━━━━━━━━━━━━━━━━━━━ Alongside my customer support experience, I specialize in supporting rental property operations for landlords and property management teams. My experience includes: • Tenant and resident communication • Leasing support and application follow-ups • Maintenance coordination and vendor communication • Work order tracking and status updates • Property records and document management • Move-in coordination and resident onboarding • Guest communication and short-term rental support I have experience working with property management platforms, including Buildium, AppFolio, PropertyMe, Zillow Manager and other rental management systems. ━━━━━━━━━━━━━━━━━━━━━━ 🗂️ ADMINISTRATIVE & EXECUTIVE SUPPORT ━━━━━━━━━━━━━━━━━━━━━━ I help businesses create structure behind the scenes through: • Inbox and calendar management • CRM organization and data management • Reporting and documentation • SOP creation and process improvement • File organization and workflow management • Team coordination and follow-ups ━━━━━━━━━━━━━━━━━━━━━━ 🛠️ TOOLS & PLATFORMS ━━━━━━━━━━━━━━━━━━━━━━ Customer Support & CRM: Intercom · Zendesk · HubSpot · CRM Platforms Property Management: Buildium · AppFolio · PropertyMe · DoorLoop · Rent Manager Operations: Google Workspace · Airtable · Notion · ClickUp · Asana · Slack · Trello Communication: Email · Phone Support · SMS · Chat Support ━━━━━━━━━━━━━━━━━━━━━━ WHY CLIENTS CHOOSE ME ━━━━━━━━━━━━━━━━━━━━━━ ✔ 5+ years of experience supporting customers, teams, and property operations ✔ Strong written and verbal communication skills ✔ Detail-oriented with excellent follow-up habits ✔ Comfortable managing multiple priorities independently ✔ Experienced with CRM systems and operational workflows ✔ Reliable remote support that helps teams stay organized and responsive Whether you need help managing customer conversations, improving daily workflows, or supporting property operations, I can provide the reliable operational support your business needs. 📩 Send me an invite, and let's discuss how I can support your team. Your Ops/CS VA, Averil 🕓 Available for long-term, short-term, and fixed contracts

Project Management / Operations & Admin support | Reduce your admin cost by 60% | Quantity takeoff & Estimation | | Accounts & Bookkeeping | | Procurement | Contracts Administrator | Software: Planswift | BlueBeam | Measure Square | Togal Ai | Builder Trend | BuilderSolve | Houzz Pro | JobTread | QuickBooks | AutoCAD | Primavera | MS Project | Smartsheet Expert in: CSI | NRM2 | FIDIC | Planning Permission UK | Experience: 22years | Civil Engineer | Chartered Member of CIOB (MCIOB) | Certificate in Quantity Surveying (RICS) With a Bachelor's degree in Civil Engineering, complemented by over 22 years of hands-on experience in Construction Management, Quantity Surveying, Procurement, and Estimation roles, I'm adept at meeting the specific needs. My extensive experience in both residential and commercial construction processes has equipped me with a profound understanding of the industry's intricacies.

✅ Civil Engineer | Quantity Surveyor | Estimation & Procurement Specialist | 3+ Years of Experience 🔹 Top Skills: Quantity Takeoff | Construction Estimation | BOQ Preparation | Project Coordination | Procurement | Contracts Administration 🔹 Software Expertise: AutoCAD | PlanSwift | MS Project | Primavera P6 | Procore | Buildertrend | SmartSheet 🔹 Standards: CSI Divisions | NRM2 | FIDIC | POMI I’m a Civil Engineer with 3+ years of hands-on experience supporting residential and commercial construction projects from start to finish. My core strengths include accurate quantity takeoffs, detailed cost estimations, procurement planning, and contract management—delivered with precision and efficiency. I've successfully helped contractors, developers, and consultants streamline their project workflows by using advanced tools like PlanSwift, Primavera, MS Project, and Procore. Whether you need BOQs, cost planning, or procurement strategies, I bring technical expertise and a results-driven approach that saves you time and money. 💼 Services I Offer: ✔ Quantity Takeoff & Estimation (CSI & NRM2) ✔ BOQ Preparation for Residential & Commercial Projects ✔ Procurement & Vendor Coordination ✔ Construction Schedule Planning (Primavera/MS Project) ✔ Contract Review (FIDIC Standards) ✔ UK Planning Permission Compliance Assistance I’m here to help you deliver high-quality projects on time and on budget. Let’s work together to turn your plans into reality.

Hi, thank you for checking on my profile! I am a Dubai base VA. I have more than 20 years of mixed experience and proven history of successful work with cross-functional teams. I am seeking to deliver various administration and technical management or support functions to ensure efficient and smooth business operations and provide high quality services to the customers and business partners.