Hire the Best Avaya Specialists in Dubai, AE

Accomplished Customer Experience and CRM Manager with 15+ years' expertise in driving digital transformation, optimizing operations, and ensuring exceptional customer satisfaction. Proficient in Salesforce administration, data analytics, and cross-functional collaboration to deliver quality assurance and process improvements. Adept in project management, team leadership, and training development, consistently elevating service quality and customer experience. Skills: • Digital Transformation • Business Operations • Customer Satisfaction • Cross-Functional Collaboration • Customer Relationship Management (CRM) • Salesforce Administration • Data Analytics • Quality Assurance • Team Management • Project Management • Process Improvement • Training & Development Software Proficiency: MS Office (Word, Advanced Excel, PowerPoint), CRM Platforms (Salesforce, Sage, Zendesk, Asana), ERP (Oracle, System1A), VoIP Systems (Avaya, Genesys, Saicom), SaaS Platforms (Help Scout, Shopify, Confluence), Data Analytics & Visualization (Power BI), Customer Experience Tools (AskNicely, Satmetrix, Medallia)

I am a network engineer with over 10 years of experience. I specialize in desing and configuring data, voice, and video systems. I have expertise in Microsoft Teams Direct Routing, PBX, SBCs, Ribbon Communications, AudioCodes, Genesys, Avaya, Zoom Phone, Zoom Contact Center, Cisco Collaboration Technologies, Sangoma, Gateways, IP Phones, and Core Infrastructure. I have a strong background in VoIP solutions and integrating audio and video with Microsoft Teams. I can set up Microsoft Teams Direct Routing alongside Microsoft Dynamics 365 Contact Center and Zoom Phone services, as well as Cisco CUCM, CUBE, and more.

🌟 IT Specialist with Over 15 Years of Experience in IT 🌟 Hello there! 👋 I'm your trusted IT specialist, and I'm here to bring over a decade of expertise in IT to the table. 🖥️ Let's dive into what I can offer: 🔹 Proactive Maintenance and Monitoring: I've got your servers and workstations covered, ensuring they run smoothly. Plus, I handle backups and antivirus security patches like a pro. 🔹 System Installations: I design, coordinate, and supervise system installations, making sure everything runs seamlessly. 🌟 What Sets Me Apart 🌟 I'm not your average IT specialist. Here's why: 🔹 Multi-Tasking Guru: I excel at multitasking, and I'm a project management whiz. Handling multiple projects under pressure? No problem! 🔹 Innovative Problem Solver: I'm resourceful and results-focused. I love aligning technologies with an organization's performance needs, capabilities, and resources. 🔹 Technical Expertise: My skills cover technical architecture, security, system and network design, and administration. I'm also a top-notch problem solver with strong analytical skills. 💡 🔹 Training and Support: I'm passionate about creating engaging learning environments where employees thrive in the learning and development process. Need help with any of the following? 🚀 🔹 IT Support 🔹 Help Desk 🔹 IT Specialist 🔹 Domain and Hosting setup and Migration 🔹 Services Desk 🔹 Desktop Support 🔹 Microsoft Office 365 🔹 Microsoft Exchange & SharePoint Administration 🔹 Email Migration and New Setup 🔹 Google Workspace (formerly G Suite) Migration to Office365 🔹 G Suite Migration 🔹 Google Workplace Migration & Setup 🔹 Google Business to O365 Migration 🔹 Setting up Google Workspace 🔹 Migrating G-Suite Accounts 🔹 Azure Active Directory 🔹 Hardware & Software Solutions 🔹 IT Technical & Customer Support 🔹 End-User Support 🔹 Network & System Configuration 🔹 Windows & Mac OS 🔹 Network Security 🔹 Application Support 🔹 Software/Hardware Installation & Configuration 🔹 Business Analysis 🔹 Technical Support 🔹 Client Relations 🔹 Microsoft Servers 2008/2012 🔹 GSuite to M365 Migration 🔹 Office 365 to Google Apps Migration 🔹Configuring Domain and Google Mail - G Suite Basic 🔹 Migrating Existing Siteground Email to New Google Email 🔹 Email O365 and IT Support 🌟 Technologies at My Fingertips 🌟 I'm well-versed in: 🔹MDM 🔹Intune 🔹SCCM 🔹Microsoft, O365 🔹Azure, AWS 🔹G Suite Administrator 🔹 Microsoft Exchange Server 🔹 DNS Configuration 🔹 Email Communication 🔹 Microsoft Outlook 🔹Windows 🔹Mac, IOS 🔹CyberSecuirty 🔹 Email Technical Support 🔹 Office 365 🔹 Google G Suite 🔹 Google Workspace 360 IT Expert: Your Ultimate IT Tech Support Solution 🔧💼 Ready to take your IT experience to the next level? Let's connect and get things done! 🚀🌐

Hello! I’m an experienced IT Support Specialist and Cloud & Network Technician, certified by AWS, Google, and Cisco, with over 5 years of hands-on experience in providing comprehensive technical support, infrastructure maintenance, and digital transformation services. I’ve worked in fast-paced environments across corporate, banking, engineering, and SaaS-based organizations, including reputable companies like AECOM (Dubai), Salesflo, and Dubai Islamic Bank. I bring a strong background in both remote and on-site IT support, handling everything from troubleshooting hardware/software issues to deploying and maintaining cloud and on-prem IT infrastructure. 💡 What I Offer As your trusted freelance IT professional, I can help you with: ✅ Remote IT Support & Helpdesk Services ✅ Microsoft 365 (Teams, Exchange, OneDrive, SharePoint) ✅ Google Workspace (Gmail, Drive, Meet, Admin Console) ✅ AWS & Azure VM Deployment, S3, EC2, IAM Configuration ✅ Firewall Setup (Fortinet, pfSense, Palo Alto) ✅ Asset Management (CMDB, ServiceNow, ITIL Practices) ✅ MDM & Intune Setup for Mobile and Desktop Devices ✅ Network Configuration (LAN/WAN, Switches, Routers, VPN) ✅ Onboarding/Offboarding Automation & Identity Management ✅ IT Infrastructure Monitoring, Audit & Compliance Support ✅ VIP Support for Meetings, Events, and Executive Teams 🛠️ Technical Skills Operating Systems: Windows Server, Windows 10/11, macOS Cloud Platforms: AWS (Certified Cloud Practitioner), Microsoft Azure IT Tools: ServiceNow, JAMF, Microsoft Intune, Apple Business Manager Networking: Cisco/MikroTik Routers, Fortinet/Palo Alto Firewalls, Ubiquiti Security: Endpoint Protection, MFA/SSO, VPN Configurations Support Platforms: Zendesk, Jira, TeamViewer, AnyDesk, Remote Desktop 🎯 Certifications ✅ AWS Certified Cloud Practitioner ✅ CCNA – Cisco Certified Network Associate I am passionate about solving complex IT problems, optimizing systems for performance and security, and helping individuals and businesses run smoothly through reliable technology solutions. Whether you’re a startup, SMB, or an enterprise, I can tailor my services to fit your unique needs. Let’s work together to elevate your IT infrastructure and user experience! 📩 Send me a message – I’m ready to help! Email: Robinson.nasir96@gmail.com Phone: +971542460459 / +923052674014 Thanks

14+ year of experience in managing, maintaining, and securing computer systems and networks. Install and configure hardware and software, troubleshoot issues, monitor system performance. Office365, SharePoint, Exchange, Website Development