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Check out Five9 specialists with the skills you need for your next job.
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  • $60 hourly

    • 5.0/5
    • (56 jobs)
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon Five9
    BPO Call Center
    Business Analysis
    Microsoft Visio
    Visual FoxPro
    Database Management
    Lucidchart
    Information Technology Operations
    Project Management
    Call Center Management
  • $20 hourly

    • 4.7/5
    • (20 jobs)
    SKILLS AND ABILITIES COMMUNICATION • Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. TECHNICAL SUMMARY PROGRAMMING LANGUAGE (Basic Knowledge) • HTML, Java Programming, VB.Net, Visual Basic 6.0, C++ Programming, PHP, Java script, SQL Database APPLICATION (Expert Level) • MS Word, MS Excel, MS Power point, MS Outlook, CRM, Internet Application
    vsuc_fltilesrefresh_TrophyIcon Five9
    Technical Writing
    Article Writing
    Digital Project Management
    Strategic Plan
    Process Improvement
    Blog Writing
    Accuracy Verification
    Sales
    Lead Generation
    Salesforce CRM
    Customer Service
  • $10 hourly

    • 3.9/5
    • (58 jobs)
    ********** Set your goals high, and don't stop till you get there ********** I have over 15 years experience giving professional, efficient and high quality service to Clients. I am enthusiastic, reliable and hardworking individual. I am skilled in communicating with clients over phone and email. I am eager to learn to use any new tools that get the job done well. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Below are my Telemarketing/Appointment Setting/Lead Generation experience that I have worked for: Car Dealership B2C Solar Insurance (for seniors / New members) Real estate Non-profits Home Energy Assessment /Energy Audit Roofing / Insulation Merchant Services E – commerce My skills are impeccable! My voice is clear, professional, and non-threatening. I have great customer service skills. Willing to follow your script word for word, or I can provide a script for your company that will suit your needs, product, and objective. The following are some of the things I can do for your company: Cold Calling / Sales Lead Generation Appointment Setting Customer Relations Appointment Confirmations / Follow ups B2B / B2C marketing Fundraising Data Scraping, google search, data entry
    vsuc_fltilesrefresh_TrophyIcon Five9
    Email Communication
    Scheduling
    B2C Marketing
    Sales
    Data Entry
    Customer Service
    Outbound Sales
    Appointment Scheduling
    Lead Generation
    Cold Calling
    Telemarketing
    Inbound Marketing
    Online Chat Support
  • $60 hourly

    • 5.0/5
    • (41 jobs)
    I am an expert vetted (top 1% on Upwork) freelancer having overall 14+ years of experience in delivering Contact Center and CX solutions. I am a certified AWS Solution Architect Associate and AWS Developer Associate. I also hold certifications on Twilio Flex and Twilio APIs. My expertise is on Twilio Flex, Twilio APIs and Amazon Connect omnichannel contact center implementation, IVR call flow optimization, cloud telephony, chatbots, speech analytics, voice transcription, and backend development (NodeJS). Below are highlights of my experience in Amazon Connect and Twilio platforms: Amazon Connect and AWS: - Implemented multiple projects on Cloud Contact Center using Amazon Connect - SMS (Pinpoint), Email, WhatsApp and Facebook Integration with Amazon Connect. - Custom CCP using Streams API. - Implemented complex routing strategies on Amazon Connect Routing Profiles, Custom Skills, and Queue - Experience in API Integrations for Transcription using Amazon Transcribe, Voicemail using Google Speech to Text, Voice Callbacks, and more. - Experience in API development using Amazon API Gateway, AWS Lambda, and Amazon DynamoDB. - Experience in Speech Analytics and Sentiment Analysis using AWS Comprehend - Provided Corporate Training on AWS Connect and Amazon Lex. - Delivered projects on Cognitive Services like Text Detection using Amazon Textract, Neural TTS using Amazon Polly, Interactive Chatbots, and VoiceBots using Amazon Lex. - APIs for advanced Realtime and Historical Insights for Amazon Connect hosted on AWS ECS Fargate Twilio Flex and Twilio APIs: - Experience in delivering multiple projects on the Cloud Contact Center platform - Twilio Flex (Flex UI 1 and Flex UI 2) - Autodialers using Twilio Programmable Voice, Answering Machine Detection and Call Status webhooks. - Spam Detection APIs - Helped clients migrate from Flex UI 1 to Flex UI 2. - Migration from Autopilot to Google Dialogflow - Implemented complex routing strategies in Task Router APIs for custom Skills and Queues - Architected and Implemented SMS, Voice, and Email campaigns using programmable telephony APIs from Twilio - Designed and developed interactive chatbots in Google DialogFlow ES and CX. - Implemented real-time transcription using Google Speech to Text and Twilio Media Streams - Implemented Programmable Voice and Messaging using TwiML and Twilio Functions - Integrated Twilio Video with Twilio Flex using Conversations API and Twilio Sync Kindly review my portfolio to explore my recent projects and accomplishments.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Amazon S3
    Amazon DynamoDB
    Amazon Transcribe
    JavaScript
    Amazon Comprehend
    Amazon API Gateway
    Chatbot
    Amazon Lex
    React
    Node.js
    Amazon Web Services
    Twilio API
    Dialogflow
    AWS Lambda
    Twilio
  • $15 hourly

    • 5.0/5
    • (6 jobs)
    A competent and experienced Top Rated Plus freelancer with Customer/Technical/Billing and Orders Service experience and a high level of administrative skills who has shown dedication and outstanding output to my clients. Willing to take on new challenges while developing advancements in my career. I work well under minimum supervision, receptive to feedback, and always aim to exceed expectations. Detail-oriented, a critical thinker, and highly trainable. I enjoy exploring new avenues of improvement. I always want a long-term relationship with my clients and I value every project that has been given.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Communication Etiquette
    BPO Call Center
    Customer Support
    Inbound Inquiry
    Customer Service
    Sales
    Lead Generation
    Administrative Support
    Technical Support
    Online Chat Support
    Phone Support
  • $40 hourly

    • 4.8/5
    • (957 jobs)
    Seeking a Salesforce expert to elevate your business? Look no further! ⭐️⭐️⭐️⭐️⭐️ 🌟 A top-rated Salesforce expert on Upwork with over 15+ years of experience. 🎯 Official Salesforce Platinum Consulting Partner and ISV, PDO Partner. 🎯 Author of "CRACKING SMS CONVERSION CODE." 🎯Certifications: ▶️ Salesforce Certified Administrator from 2009 ▶️ Salesforce Certified Sales Cloud Consultant ▶️ Salesforce Certified Service Cloud Consultant ▶️ Salesforce Certified Platform App Builder 🌟 Achievements: 🎯 Over 1500 projects completed. 🎯 Diverse industry experience including Media, Entertainment, Real Estate, Healthcare, Finance, and more. 🎯 Collaboration with renowned brands like PwC, Deloitte, Colgate Palmolive, and others. 🎯 I can help you design a roadmap for your business vision and deliver tailored Salesforce solutions, whether you need CRM implementations, Pardot, web and app development, or third-party tool integration. I can help you design a roadmap for your business vision and deliver Salesforce solutions that are tailored to your unique needs. Whether you're looking for custom CRM implementations, Pardot, web and app development, or integration with third-party tools, I can help you achieve your goals. ▶️EXPERIENCE IN IMPLEMENTING: 💠 Sales Cloud 💠 Marketing Cloud 💠 Pardot/Account Engagement 💠 Service Cloud 💠 Community Cloud/ Experience Cloud 💠 Salesforce Health Cloud 💠 3rd Party Tools Integrations 💠 Appexchange Apps Development 🎯 MY EXPERTISE: 💠 15+ Years of Industry Experience 💠 100+ Custom Integrations including Quickbook, DocuSign, Marketo, Mailchimp, Conga, Authorize.net, Stripe, Task Ray, Mission Control, Five9, Ring Central, Talkdesk etc. 💠 Appexchange App Development and Listing. Some of them are 360 SMS App, 360 VTM, Techsee, Textolic, and many more 💠 Integrated more than 150+ systems with Salesforce. 🎯 SKILL SET AND EXPERIENCE: 💠 Good experience in designing and creating custom solutions using Salesforce and exposure to reports and dashboards. 💠 Worked with APEX, Visualforce, Aura, Lightning, Process Builder, data loader, validation rules, approval processes, configurations, etc. 💠 Worked on APIs, flows and triggers, custom integrations, data integration, Business logic, and User Interface integration If you are looking for an extra pair of hands to join your team and expand your portfolio, I offer a FREE INITIAL CONSULTATION, so you can see why I'm the right choice for all your Salesforce needs. Let's collaborate to create a brighter future for your business. Contact me today and take the first step towards your business's success! Let's get in touch today and take the first step towards a brighter future for your business! Thanks
    vsuc_fltilesrefresh_TrophyIcon Five9
    Salesforce Marketing GPT
    Salesforce1
    Pardot Development
    Salesforce Marketing Cloud
    Salesforce Service Cloud
    Salesforce Einstein
    Salesforce Email Studio
    Salesforce Lightning
    Salesforce CPQ
    Salesforce
    Salesforce Wave Analytics
    Salesforce Sales Cloud
    Salesforce App Development
    Salesforce CRM
    Pardot
  • $12 hourly

    • 5.0/5
    • (9 jobs)
    I am a well-trained individual with a good sense of responsibility and a growth mindset. I have experience in B2B full sales cycle. As a trained SDR, I have experience using tech tools such as Salesforce, LinkedIn Sales Navigator, and ZoomInfo for sourcing prospects. I have experience building email messaging and outbound touch sequences using Outreach. I also have experience qualifying prospects using strategic questioning and empathetic listening with a challenger mindset. I have used Google Calendar and Zoom to set up qualified meetings for Account Executive. With my previous clients, I have averaged 10 - 15 set meetings a month. My Expertise: -LinkedIn Social Selling -Sourcing New Prospects with Sales Navigator -Cold Calling -Qualifying Prospects -Setting Meetings for AEs -CRM Management -Sales Development -Email Marketing -Pipeline Management Tools I'm familiar with: -Sales Navigator -Outreach -ZoomInfo -Slack -Google Calendar -Google Docs -Power Dialer -Hubspot -Apollo -Calendly -Justcall -Five9 -Okta
    vsuc_fltilesrefresh_TrophyIcon Five9
    Sales
    Sales Development
    B2B Marketing
    Email Communication
    Cold Calling
    Outbound Sales
    Sales Presentation
    LinkedIn
    Customer Relationship Management
    Administrative Support
    Zoom Video Conferencing
    Salesforce
    Phone Communication
    Slack
    HubSpot
  • $12 hourly

    • 4.6/5
    • (24 jobs)
    Hi thank you for visiting my profile, My background includes serving as a customer service associate within both call-centre and administrative task. I worked on the customer service for so many years, where my responsibilities included handling customer service sales rep. Telco customer service / technical support/underwriter for a loan I worked in a well known corporate company in the last 3 years. The most current job I worked in Auto Dealership Drivehere.com as an appointment setting and customer service for 2 years with the highest successful job rate. These are also my skills; Microsoft Office 365 Administration Microsoft Exchange Online Microsoft Power BI Microsoft Flow Administration Microsoft Teams Customer Service Support Sales / Appointment Setting. First, I will start with my worked experience. I worked in Upwork as a Performology obtaining email to our prospective client, LEAD generation campaign for Auto insurance. I also had experienced handling an E-Commerce online as customer service support role / website maintaining and handling 8 websites our main tools to communicate is Hipchat and crisp. I also worked in Teleportmovers a moving company as a Virtual Administrative Assistant. Additionally, I also worked with Airbnb my task is Customer service: communication with guests who stay in Sapporo, Japan. Reply inquiries, answer questions, send information about accommodations, help guests with guides/instructions/ to arrive the accommodations safely and trouble shootings. Hospitality, active learning skill, high communication skill are the skills i have learned in Airbnb as host listing. Regarding my office based previous job-experienced, I worked in the biggest BPO company in the Philippines for 4 years. I handled Telco account our client is one of the well-known telco company in the U.S I handled different campaigns such as customer service representative, billing, technical support, email/chat support, and sales. I also worked as an administrative assistant in a private company for 3 years. I am extremely focused, have a high attention to details, I have great communication skills, punctuality, and efficiency. I am comfortable always working on my computer, expert in computer, CRM related tasks and very much familiar with administrative tools; excel word, ms word, powerpoint and etc...Overall I love being on my computer. Dedicated to work, integrity and positive is my best describe as an individual that could suit the position that I am eyeing for. Positive, enthusiastic, fun, good sense of humor is one of my attitudes. I am someone that excited to start the day!!!! Thank you and have a blissful day to the person who read this.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Technical Support
    Customer Support
    Outbound Sales
    B2B Marketing
    Lead Generation
    Phone Support
  • $25 hourly

    • 4.9/5
    • (134 jobs)
    ⭐⭐⭐⭐⭐ 43 Five Star Feedback 💲💲💲💲💲70, 000 USD Earnings ⏰⏰⏰⏰⏰ 5417 Total Hours Christopher is the Founder of iVoice Outsourcing and Consultancy Services. He started his career back in 2011 in Quinn Data Facilities as an outbound survey agent for the UK, Australia, and New Zealand's largest Charities. During his probationary period, Chris has been consistent and become a top performer for 3 consecutive months. 2012 - Chris joined AWWS where he works as an outbound sales agent for Vonage Home Phone Service. He became a top performer after 2 months of working with the company. 2013 - After he acquire skills and knowledge in the outsourcing industry Chris started working as a freelancer in Upwork and other online platforms and see an opportunity to manage a team and started his own Agency. 2016 - He founded iVoice Outsourcing and now has over 100 contractors and creates more job opportunities for the Filipinos. Present - Chris enrolled at Cardone University and take training to enhance his skills in Sales, Leadership, and Management. Telemarketing Expert to the ff: ✔Lead Generation for Engineering and Construction Companies ✔Digital Marketing Calls ✔Real Estate Lead Generation ✔B2b Appointment Setting ✔B2c Lead Generation ✔B2b Cold Calling and Sales ✔Saas Solutions Cold Calling With experience in Customer Service to the ff: ✔Managing Ecommerce Site ✔Product Inquiry ✔Inbound Sales ✔Shopify VA
    vsuc_fltilesrefresh_TrophyIcon Five9
    BPO Call Center
    Shopify
    Ecommerce Order Fulfillment
    Cold Calling
    Telemarketing
    Ecommerce
    Lead Generation
    B2B Lead Generation
    Appointment Setting
    Customer Service
    Customer Support
    Call Center Management
    Email Support
    Online Chat Support
  • $12 hourly

    • 4.4/5
    • (21 jobs)
    I am experienced in Customer Handling in both Customer Service and Technical Support in different line of business such as phone, email and chat with 9 years of professional contribution. I have extensive fluency in speaking & accuracy in writing English. I've been in the BPO Industry for 6 years in total. Goal: My goal is to gain long-term clients. I always put my optimum and unparalleled output in every project that I do. For me, it's providing the best level of creative services and delivering quality results at a reasonable price. Specialties: • Efficient in using Microsoft Applications (Word, Excel, Powerpoint) • Advance skills in Zendesk, Salesforce • Excellent in both written and spoken English • Excellent Live Chat Operator • Planning, Execution, Management & Supervision • Flexibility and Adaptability with any required environment. • Co-operative and ability to working in multidisciplinary team. • Team player • Ability to work under tremendous pressure. • Excellent time management. • Proactive nature and readiness to take actions to influence events. • Decision making capacity in emergency scenario
    vsuc_fltilesrefresh_TrophyIcon Five9
    Online Chat Support
    Call Center Management
    Email Support
    BPO Call Center
    Customer Support
    Customer Service
  • $13 hourly

    • 5.0/5
    • (21 jobs)
    "Elaine was easy to work with and completed the project successfully. Well definitely work with her again!" Have you ever wanted to keep your Ecommerce business rolling but is not getting enough customers? Or worse, losing customers.. If so, you aren’t alone. The problem that most Ecommerce business have with getting consistent pipeline of revenue is losing and not getting enough customers. Surely, you put a lot of effort in getting new customers, but what do you do to keep them? Keeping customers is one of the most important aspects of running a successful e-commerce business. In fact, studies have shown that it can be up to 5 times more expensive to acquire a new customer than it is to retain an existing one. Luckily, this is exactly what I do for clients. I help ecommerce business owners convert their prospects to paying/repeat customers using email. And unlike some "experts", I don't use a cookie-cutter approach… I learn about your business and your clients and I develop an Customer Retention and acquisition strategy that will work for YOU. And if you need help in that department… Send me a proposal and we'll get started. Now, if you’re still not 100% convinced this will be worth your investment, I understand. We could always start off with a small project with shared risk and then keep going if you're happy with my work. Chances are that you'll be more than happy. Looking forward to hearing from you, Send me a message and let’s get it started!
    vsuc_fltilesrefresh_TrophyIcon Five9
    HubSpot
    Intercom
    Lead Generation
    Customer Acquisition Strategy
    Customer Retention Strategy
    Copywriting
    Shopify
    Amazon
    Email Marketing
  • $20 hourly

    • 4.9/5
    • (18 jobs)
    I’m a highly qualified professional with over eight years of experience working as an Appointment Setter and SDR Manager for different clients. I have gone through a lot of trainings and developed great qualities that an appointment setter/leader should have. I am goal-oriented and never have a problem meeting quotas or goals set by the clientele.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Lead Generation
    Appointment Setting
    Telemarketing
    Customer Support
    Telephone Handling
    Phone Support
    Customer Service
  • $15 hourly

    • 5.0/5
    • (13 jobs)
    Hello, my name is Sandra and 6 years ago I started working in the offline world as part of a US Based company with the Customer Service team. Since then, I have been able to work under pressure environments (successfully) as well as improve my customer service and attention to detail always focused on client satisfaction. During all these years I have been able to develop different skills such as problem-solving, phone communication, and organizational skills that now I am happy to bring to the online world as a Virtual Assistant. As a VA my goal is to help small business owners to organize their time and reach their daily/monthly goals while they can focus on scaling up their businesses. I could be a helpful hand with: Customer Service by email and chat Agenda Management Calendar Management Social media management Email Handling Administrative tasks Transcriptions Translations I understand how important clients are for every business, and I am a true believer that with solid teamwork and responsibility is easier to have happy clients, so I focus on these pillars as part of my everyday job with my client's business.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Canva
    Scheduling
    Office 365
    Slack
    Zoom Video Conferencing
    Trello
    Customer Service
    Office Design
    Organizer
  • $30 hourly

    • 4.9/5
    • (10 jobs)
    My Name is Gaurav Rawat and I am a Salesforce Expert. I am having 6X Salesforce certifications and have 5+ years of experience. I have experience in AppExchange development (PDO services) | Salesforce Expert | Developer | Consultant. 🏆Certifications 💎Salesforce App Builder 💎Salesforce Platform Developer I 💎Salesforce Platform Dev II 💎Salesforce Javascript Dev I 💎Salesforce Administrator 💎Salesforce Sales Cloud Consultant I have good hands-on experience in ✅Salesforce Administration & Development ✅Visualforce Pages ✅Apex Classes ✅Apex triggers ✅Apex components ✅Visual Flows Workflows ✅Lightning Web Components in the past ✅Application limitations and capabilities for SFDC CRM Sales Cloud. I possess an excellent understanding of the following: ♦ Experience with Apex, Visualforce, and the Lightning Component Framework, Triggers, Workflow, Page Layouts, Roles, Profiles, Reports & Dashboards. ♦ SFDC CRM Sales Cloud application capabilities and constraints. ♦ Great exposure in force.com development best practices ♦ SOSL and SOQL, and the SalesForce Security model ♦ Experience with APIs and integrations ♦ Experience working using Agile methodologies ♦ Experience with software development outside of the Salesforce ecosystem ♦ Previous work experience with application and software development ♦ Working knowledge of VS Code, Jira, and Confluence to project manage ♦ Salesforce Einstein, Predictive Lead Scoring. Lead nurturing with the best guesswork and power of AI. ♦ Strong customer interfacing skills - consulting/ advisory capability to understand the customer business paradigm and provide value-added solutions. ♦ Architecting and building solutions within the SalesForce Portal, Communities, and Sites. ♦ I have the confidence and control of various javascript libraries like- Amazing Charts, Fullcalendar Js, Sencha Ext Js, Node Js, Angularjs, and BootStrap. Besides these skills, I also Develop and publish packages into the Appexchange application. ✅Drag N Drop ✅Pin Tags ✅ForecastEra Navigator App free ✅MultiUtility ✅DeskSync ✅Cincopa Video ✅Predictive Sales Forecasting & Quota Planning Service Cloud Field Service Lightning is a technology that works with Service Cloud, adding functionality for dispatching, monitoring, and reporting field service representatives’ activity. Salesforce’s FSL product focuses on putting the right mobile employee in the right place, at the right time, to meet or exceed customers’ expectations. With Salesforce 1 mobile, a Field Service agent can update work orders and change requests and job statuses in real time. 🌟Integrations I have done Here is a 20+ list of Salesforce Integration projects I have done so far. ✪Five9 ✪Gmail ✪Zoho ✪Tableau ✪Zendesk ✪Quickbooks ✪Twilio ✪Asterisk ✪CTI (VoIP) Asterisk ✪Amazon Web Services ✪Web Services (SOAP / REST) ✪Google App Engine ✪Google Maps ✪Sharepoint ✪Outlook ✪Egnyte ✪SQL Server ✪Zoom ✪Cisco ✪Turbo Bridge ✪Authorize.Net ✪Paypal etc.......... 𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝘁𝗼 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿, 𝗶𝗻𝘃𝗶𝘁𝗲 𝗺𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁. 𝗜’𝗹𝗹 𝗰𝗵𝗲𝗰𝗸 𝗶𝗻 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝗼𝘂𝗿 𝗵𝗶𝗴𝗵-𝗹𝗲𝘃𝗲𝗹 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝗮𝗻𝗱 𝗶𝗳 𝘀𝗼, 𝗶𝗻𝘃𝗶𝘁𝗲 𝘆𝗼𝘂 𝘁𝗼 𝗯𝗼𝗼𝗸 𝗮 𝗰𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝗹𝗹 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. 🔮Keywords Sales Cloud, Service Cloud, FSL, Appexchange, Admin, Developer, Apex, Visualforce, Workflow, Lightning Components, Triggers, Workflow, Page Layouts, Roles, Profiles, Reports & Dashboards, API Integration.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Salesforce CRM
    Salesforce Service Cloud
    Visualforce
    Salesforce Lightning
    Salesforce App Development
    Apex
  • $10 hourly

    • 4.9/5
    • (10 jobs)
    Welcome! I'm 🄲🄷🄰🅁🅈🄻 ✨ a dedicated and results-driven 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 specializing in 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞.With 10 years of experience, I have developed expertise in 𝑹𝒆𝒂𝒍 𝑬𝒔𝒕𝒂𝒕𝒆 𝑫𝒂𝒕𝒂 𝑬𝒏𝒕𝒓𝒚, 𝑪𝒐𝒏𝒕𝒆𝒏𝒕 𝑪𝒓𝒆𝒂𝒕𝒊𝒐𝒏, 𝑺𝒂𝒍𝒆𝒔 𝑷𝒊𝒕𝒄𝒉, 𝑷𝒓𝒐𝒄𝒆𝒔𝒔𝒊𝒏𝒈 𝒐𝒇 𝒐𝒓𝒅𝒆𝒓𝒔, 𝑹𝒆𝒇𝒖𝒏𝒅 𝑹𝒆𝒒𝒖𝒆𝒔𝒕. I specialize in providing exceptional Virtual Assistant support to clients across various industries, such as 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲, 𝗦𝗮𝗹𝗲𝘀, 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲. ✨𝕊𝕖𝕣𝕧𝕚𝕔𝕖𝕤 𝕀 𝕠𝕗𝕗𝕖𝕣✨ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 📍Inbound/Outbound Calls 📍Email Support 📍Live Chat 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 📍Schedule Meetings 📍Organize Calendars 📍Book Appointments 📍Respond to email and phone calls 📍Create Presentations 📍ALL other data entry tasks 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 📍Content Creation 📍Schedule Posts 📍Responding Social Media messages 📍Photo & Video editing 📍Planning 𝐓𝐞𝐥𝐞𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 📍Cold Calling 📍Lead Generation 📍Skip Tracing 📍Update Data ✨𝕋𝕠𝕠𝕝𝕤 𝕀 𝕙𝕒𝕧𝕖 𝕦𝕤𝕖𝕕✨ ✅ Canva ✅ Figma ✅ Klaviyo ✅ Hootsuite ✅ Zendesk ✅ Freshdesk ✅ Slack ✅ Hubspot ✅ Shopify ✅ Trello ✅ ClickUp ✅Wordpress ✅Mojo Dialer ✅ Ring Central ✅ Chatra ✅ Microsoft Excel Throughout my career, I have successfully supported numerous clients in achieving their goals. I have consistently received positive feedback for my ability to deliver high-quality work within deadlines, resulting in increased client satisfaction and repeat business. I believe in building strong client relationships based on trust, open communication, and a deep understanding of their unique requirements. I strive to provide personalized solutions that exceed expectations and contribute to their long-term success. If you're looking for a 𝒅𝒆𝒅𝒊𝒄𝒂𝒕𝒆𝒅 𝒗𝒊𝒓𝒕𝒖𝒂𝒍 𝒂𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 who can provide exceptional customer related support, let's connect! I'm eager to discuss how I can contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Telemarketing
    Cold Calling
    Data Entry
    Customer Service
    Phone Communication
    Online Chat Support
    Order Processing
    Email Marketing Strategy
    Order Management
    Zendesk
    Phone Support
    English
  • $35 hourly

    • 4.6/5
    • (16 jobs)
    Hello, and thank you for visiting my profile! I am an enthusiastic, skilled Front End Web and Certified Webflow Developer, who strives to build beautiful, immersive, accessible, and intuitive web apps using well-crafted code. I speak English, Spanish, and French. I am well-versed in JavaScript (vanilla js), jQuery, Reactjs, Nodejs, HTML, CSS, SCSS (SASS), Material UI, Bootstrap, and Styled Components. I believe in creating websites and web apps that provide an outstanding experience to all users. As a result, my codes are SEO-friendly. My technical skills: ✔ CSS ✔ HTML ✔ Javascript ✔ jQuery ✔ Typescript ✔ React.js ✔ Redux ✔ Next.js ✔ Webflow ✔ Gsap ✔ Bootstrap ✔ Material UI ✔ Tailwind.css ✔ SASS/SCSS ✔ responsive design ✔ Zapier I manage to keep current on new technologies and tools to make sure my clients receive the best from me. It will be my pleasure to speak with you and discuss how I can assist you in turning your vision into a reality. Feel free to send me a message. 🙂 Nice days. ☕
    vsuc_fltilesrefresh_TrophyIcon Five9
    Airtable
    Webflow
    JavaScript
    GitHub
    Vue.js
    Node.js
    Firebase
    React
    Bootstrap
    HTML5
    Tailwind CSS
    CSS
    SaaS
    Technical Support
  • $20 hourly

    • 3.9/5
    • (5 jobs)
    My responsibilities include analyzing performance metrics and providing gradual changes in the dialer to ensure the best results. I am also proficient in utilizing contact center technologies and tools to optimize workflow and enhance productivity. Overall, my goal is to create a seamless and efficient contact center operation that exceeds customer expectations and drives business growth. Skills: Operations Management · Analytical Skills
    vsuc_fltilesrefresh_TrophyIcon Five9
    Online Chat Support
    Email Support
    Project Management Professional
    Zapier
    Omnichannel Automation
    Administrative Support
    Lead Generation
    Pipedrive
    Zendesk
    Zoho CRM
    Salesforce CRM
  • $13 hourly

    • 4.6/5
    • (57 jobs)
    Skills: - Data Entry Works (Excel, Word, PDF, GoogleDocs, Google Sheet, etc.) - Contact List building and Marketing - (Snovio, Hunter.io, LeadFerret, Linkedin Sales Navigator, Skrapp) - Web/Internet/ Market Research - (Angel.io, Crunchbase, Manta, Zoom.info, Glassdoor, Nimbus, Imgur) - Data Mining/Extraction/Scraping - Data Aggregation - Lead generation/ Appointment Setting/ Scheduling -(Eyebeam, Five9 User Expert, Salesforce, Skype Premium, Google Talk, Calendly) - Project/Database Management -(Insightly, Dialogflow) - Email finding/verifying/sending -(Skrapp, MailTester, NetworkTools, Hubspot, Streak, Clearbit, Streamsend, Email Hunter, Godaddy, etc.) - Profiling -Translation/ Transcribing / Proof Reading- (Any) I have good communication skills. Proficient computer literacy-based through my work experiences. Know some basic understanding of computer hardware and software, especially word processing, spreadsheets, and email. I am flexible and hardworking. Know how to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. I’m a flexible team player who thrives in an environment requiring the ability to effectively prioritize and juggle multiple concurrent projects. Dependable, responsible contributor committed to excellence and success. Besides job-specific tasks, I have a proven ability to maintain the confidentiality of the typed information. I am pretty flexible with respect to working hours. Deadlines are sacred for me and I will review your content as many times as it takes for it to exceed your expectations! Feel free to contact me anytime. I am looking forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Data Extraction
    Database Management
    List Building
    Data Mining
    Lead Generation
  • $125 hourly

    • 5.0/5
    • (6 jobs)
    I am a senior-level software developer and solution architect with a unique background, including a Master of Computer and Electrical Engineering degree and significant leadership experience. My core competencies are as follows: software architecture, business modeling, C#, .NET Core, ASP.NET, MS SQL, and PostgreSQL. I also have several years experience integrating with Five9 Cloud Contact Center and Kentico CMS applications. My key non-technical skills are ownership mentality, leadership initiative, and advanced problem solving. Do you require expertise designing/creating software to model and, ultimately, solve complex business problems? Let's connect to see how we can partner in achieving your organizational goals!
    vsuc_fltilesrefresh_TrophyIcon Five9
    ERP Software
    Web Development
    CRM Software
    Microsoft SQL Server
    ASP.NET MVC
    API Integration
    Entity Framework
    Kentico
    Vue.js
    .NET Core
    PostgreSQL Programming
    C#
    ASP.NET Core
    SQL
  • $15 hourly

    • 4.6/5
    • (1 job)
    Hello, my name is Daniel and 8 years ago I started working in the offline world as part of a US Based company with the Customer Service team. Since then, I have been able to work under pressure environments (successfully) as well as improve my customer service and attention to detail always focused on client satisfaction. During all these years I have been able to develop different skills such as problem-solving and organizational skills that now I am happy to bring to the online world as a Virtual Assistant. As a VA my goal is to help small business owners to organize their time and reach their daily/monthly goals while they can focus on scaling up their businesses. I understand how important clients are for every business, and I am a true believer that with solid teamwork and responsibility is easier to have happy clients, so I focus on these pillars as part of my everyday job with my client's business.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Lead Generation
    Sales
    WhatsApp
    Zoom Video Conferencing
    Cold Calling
    Google Sheets
    Administrative Support
    Technical Support
    Microsoft Office
    Slack
    Customer Service
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    As a SR Technical Support Engineer I take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles
    vsuc_fltilesrefresh_TrophyIcon Five9
    Software Integration
    Call Center Management
    Management Skills
    VoIP Software
    Network Administration
    Apex
    Salesforce CRM
    NetSuite Administration
    Zendesk
    Zoho CRM
    Customer Relationship Management
  • $12 hourly

    • 4.4/5
    • (17 jobs)
    I am looking for a challenging work wherein I can utilize my previous work experience, expertise and education. I have almost 7 experience working in a call center industry being a Sales Rep, a Customer Service Agent ,a Tech Support and a Graphic artist. I see to it that I do provide quality calls creating an impact on customer’s lives for them to remember a certain product positively, thereby satisfying not just the client but the customer as well. I am a Virtual Assistant for 7 years dealing with multiple clients with different setup, needs and time. I ma able to adjust in all and was able to improve my multi tasking skills, communication skills and able to develop a sense of urgency in all my work with precision. With these skills Improved, I was able to gain my client's trust and confidence that they even sent for me to train to the United States. That's it. I am looking forward to work with you!
    vsuc_fltilesrefresh_TrophyIcon Five9
    Graphic Design
    Photo Editing
    Lead Generation
    Microsoft Excel
    Data Entry
    General Transcription
    Telemarketing
    Outbound Sales
    Sales
  • $18 hourly

    • 5.0/5
    • (39 jobs)
    Are you weary of dull🥱 and formal executive assistants or lackluster customer support? Look no further! 🌟😍 While I may not fit the mold of the traditional suit-and-tie executive assistant, rest assured that my competence surpasses expectations. Boasting over eight years of experience in the customer service industry, I possess the skills to handle even the most challenging customer inquiries and complaints, all delivered with a smile (and perhaps a touch of wit). But, don't just take my word for it—give me the opportunity to demonstrate how I can relieve you of the burdens and seamlessly maintain your business operations. Get in touch with me to discover more about how I can assist you and provide top-notch support. Below is my List of Expertise: 🌟 Call handling: Experienced in inbound and outbound calls 🌟 Healthcare insurance: Knowledgeable about claims, benefits, codes, and services 🌟 Chat and email support: Skilled in providing customer support via chat and email 🌟 Customer satisfaction: Dedicated to ensuring customer satisfaction 🌟 Sales: Experienced in sales and able to assist customers with product or service inquiries 🌟 Shopify support: Skilled in providing customer support for Shopify-based businesses 🌟 LinkedIn prospecting/management: Experienced in using LinkedIn to identify leads and manage connections 🌟 Data gathering/entry: Proficient in gathering and entering data 🌟 Admin/virtual assistant: Skilled in performing a variety of administrative tasks 🌟 Outstanding customer care skills: Committed to delivering top-notch customer care 🌟 Organizational and management skills: Able to multitask and prioritize tasks effectively 🌟 Ability to read customers: Skilled in reading customer body language and verbal cues 🌟 Superior communication skills: Strong verbal and written communication skills Tools I have Experienced with: 🌟 PipeDrive 🌟SalesNavigator 🌟SharpSpring 🌟Pitchbox 🌟ZOHO CRM 🌟Xero 🌟WordPress 🌟 Quickbook 🌟 Xero 🌟Proficiency in Microsoft Office and Google Docs/Sheets 🌟Shopify 🌟Salesforce 🌟Hubspot 🌟G-Suite 🌟LinkedIn 🌟Zoom 🌟 Kajabi 🌟Ontraport 🌟Zendesk 🌟Trello 🌟Asana 🌟Bitrix24 🌟Infusion Soft 🌟Dialpad 🌟Discord 🌟Intercom 🌟Magento 🌟Shipstation 🌟Olark Get in touch to see how I can support your business.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Administrative Support
    Virtual Assistance
    Sales
    Ecommerce
    Shopify
    Technical Support
    Salesforce
    HubSpot
    Email Support
    Zendesk
    Customer Service
    Phone Support
    Customer Retention
    Customer Support
    CRM Software
  • $10 hourly

    • 5.0/5
    • (6 jobs)
    With a diverse and extensive skill set honed years of professional experience, I bring a valuable range of capabilities to the table. My expertise spans several key areas: ✅ Project Management ✅ Team Manager ✅ Executive Assistance ✅ Ecommerce Assistant ✅ Customer Service ✅ Sales I am a dynamic professional with expertise in Business Development, Project Management, and General Assistance. My mission is to drive your business growth through strategic initiatives and exceptional project management. With a proven track record, I bring innovation and excellence to every project. Let's collaborate for success.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Influencer Marketing
    Automation
    Email Management
    Management Skills
    Business Operations
    Amazon
    Shopify
    Ecommerce
    Sales & Marketing
    Administrative Support
    Marketing Strategy
    Virtual Assistance
    Sales Presentation
    Lead Generation
    Social Media Content
  • $20 hourly

    • 4.8/5
    • (113 jobs)
    Hello there! I'm Hazel, a passionate and results-driven professional with a proven track record in customer service, cold calling, real estate, and lead generation. With 10 years of experience in these areas, I've helped numerous clients achieve their business goals and exceed expectations. My dedication to excellence, exceptional communication skills, and commitment to delivering top-notch results make me the perfect partner for your projects. Skills and Expertise: Customer Service: Providing exceptional customer support, resolving inquiries, and maintaining high customer satisfaction. Cold Calling: Proficient in identifying prospects, conducting persuasive cold calls, and generating leads. Real Estate: Knowledgeable in property listings, market analysis, negotiations, and property management. Lead Generation: Expertise in creating targeted lead lists, lead nurturing, and driving conversions. Services Offered: Customer Service, Cold Calling, Real Estate, and Lead Generation Customer Service: 24/7 Customer Support: I'm a dedicated customer service representative who is available around the clock to assist your customers with their inquiries, concerns, and issues, providing them with prompt and reliable support. Email and Live Chat Support: I offer efficient email and live chat support services, ensuring your customers receive timely responses and personalized assistance for their queries. Phone Support: I'm trained to handle phone calls professionally, offering friendly and knowledgeable support to address customer needs and resolve any problems they might encounter. Complaint Resolution: I specialize in handling customer complaints effectively, listening attentively to their concerns, and finding satisfactory solutions to ensure customer satisfaction and retention. Product Knowledge Expertise: Extensively trained on your products and services, allowing me to provide accurate information and valuable insights to customers, thus enhancing their overall experience. Cold Calling: Lead Generation: Proactively reach out to potential leads, engage them in meaningful conversations, and identify interested prospects for your products or services. Appointment Setting: Excel in setting up appointments for your sales team with qualified leads, optimizing their time, and increasing the chances of successful conversions. Follow-up Calls: I conduct follow-up calls to nurture leads and maintain relationships, keeping your brand at the forefront of their minds and encouraging future business. Real Estate: Property Listing and Marketing: I assist real estate professionals in creating attractive property listings, optimizing them for online platforms, and executing marketing campaigns to reach a broader audience. Virtual Property Tours: We organize virtual property tours and facilitate live virtual showings to potential clients, providing them with a comprehensive view of the property from the comfort of their homes. Lead Generation: Database Building: We build and maintain a targeted database of potential leads, ensuring you have access to a consistent stream of prospects interested in your products or services. Inbound Marketing Strategies: Our lead generation services utilize inbound marketing tactics like content creation, SEO optimization, and social media marketing to attract and engage potential customers. Lead Qualification: Qualifies leads, ensuring that they meet specific criteria, increasing the likelihood of conversion, and saving your sales team valuable time and effort. Here are some examples of positive feedback I have received from previous clients: "Outstanding customer service! Hazel was extremely helpful and resolved my issue quickly. Highly recommended!" "I was impressed by Hazel's professionalism and knowledge. They went above and beyond to ensure my satisfaction." *Working with Hazel was a game-changer for our business. Her customer service skills and lead generation strategies helped us secure new clients and boost revenue." "I was impressed with Hazel's ability to close deals in the competitive real estate market. Highly recommended!" Why Choose Me? *Proven expertise in customer service, cold calling, real estate, and lead generation. *Detail-oriented and highly organized, ensuring timely and accurate project delivery. *Strong problem-solving skills and ability to adapt to new challenges. *Excellent communication skills, providing regular updates and maintaining open lines of communication. Let's Work Together: Ready to take your business to the next level? Let's collaborate! Feel free to reach out to me through the Upwork messaging system. Tools/CRM: -Shopify -Gorgias -Batch leads -Vulcan -Follow-up boss -Redx -Knock CRM -Mojo Dialer -Hubspot -Zoho -Asana -Podio -Keap -Zendesk -Apollo -JustCall -Phoneburner -bOnline phone -Ring Central -Grasshopper -Five9 -Calltools -Dialpad -Aircall -SmrtPhone -ActiveCampaign -Aircall -Mindbody -GoHighlevel -Apollo.io
    vsuc_fltilesrefresh_TrophyIcon Five9
    Lead Generation
    SEO Keyword Research
    Cold Email
    Email Support
    Online Chat Support
    Shopify
    Administrative Support
    eCommerce
    Customer Service
    Gorgias
    Real Estate
    Telemarketing
    Data Entry
  • $125 hourly

    • 5.0/5
    • (55 jobs)
    I have spent the last decade in software product development for small privately owned companies and startups. Throughout my career I have worn several hats from QA Analyst to Business Analyst to Project/Product Manager. The last few years my focus has been on implementing and optimizing Zendesk products for clients. This includes, but is not limited to: Email setup and forwarding, user setup, IVR setup, importing organization/client information, macros, creating triggers and SLAs, integrations, automations, creating customized fields, creating and maintaining the ZD Guide, as well as creating customized reporting and implementing AnswerBot. Not only do I have experience with implementing the software, but I was an end user previously as well - so I can provide insight from a workflow/best practices perspective, as well as a technical perspective!
    vsuc_fltilesrefresh_TrophyIcon Five9
    Zendesk
    Project Management
    Usability Testing
    User Acceptance Testing
    Software Documentation
    Agile Project Management
  • $10 hourly

    • 4.5/5
    • (20 jobs)
    Hi, Thanks for viewing my profile. I am a seasoned executive virtual assistant that has a wide range and scope of support ranging from sales, customer service, tech support, lead farming/ lead generation, appointment setting, data entry, employee management and client support services. CVs and references will be available upon invite or request. Hope to work with you soon!
    vsuc_fltilesrefresh_TrophyIcon Five9
    Outbound Sales
    Cold Calling
    Insurance Document Production
    ESL Teaching
    Inbound Marketing
    Administrative Support
    Customer Service
    Management Skills
    Direct Sales
    Telemedicine
    Appointment Setting
    Technical Support
    Lead Generation Analysis
    Salesforce CRM
    Data Entry
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