Hire the Best Five9 Specialists

👨🏻‍💻 Looking for a dependable, detail-oriented professional to support your digital workflows, IT operations, data management, and content creation tasks? I bring hands-on experience in IT operations, administrative support, data entry, digital asset management, and AI-powered content tools such as ElevenLabs and Shutterstock. 🌟 What I Bring to Your Team 💎 Data Entry & Information Management (One of My Core Strengths) I handle high‑volume, detail‑heavy data every day making data entry one of my strongest skills. Here’s what I can do for you: Fast and accurate encoding of information into spreadsheets, databases, or forms Update, organize, and clean existing datasets Maintain consistent formatting and structure for easier reporting Input and categorize large numbers of tickets, tasks, or records Real‑time data updates while monitoring ongoing activities Extract information from reports and transfer them into organized tables Review, double‑check, and verify entries to prevent errors My experience dispatching and categorizing hundreds of ServiceNow tickets daily has made me efficient, accurate, and extremely detail‑oriented perfect for clients who need reliable data handling. 💎 Monitoring & Workflow Management ✦ Monitor ticket queues and service activities in real time ✦ Track updates, progress, and escalations accurately ✦ Ensure nothing falls through the cracks during operations ✦ Handle multiple dashboards and systems at once 💎 IT Service & Operations Support (ServiceNow Expertise) ✦ Dispatch tickets to the correct engineers ✦ Categorize, swivel, and manage tickets across multiple clients ✦ Facilitate Major Incident (MI) bridges ✦ Send updates using automated or manual workbenches ✦ Handle manual GCC processes when required 💎 Communication & Coordination (MS Teams & Outlook) ✦ Create and manage Teams bridges during incidents ✦ Send structured updates to entire teams ✦ Share Microsoft/Azure health advisories and weather alerts ✦ Deliver clear and timely communication during critical events 💎 Tech & General IT Support ✦ Assist with basic troubleshooting ✦ Help set up accounts, tools, or platforms ✦ Learn new systems quickly 💎 Research & Task Assistance ✦ Conduct thorough online research ✦ Summarize findings clearly and concisely ✦ Support repetitive but essential tasks 💎 Content & Digital Asset Support ✦ Create and manage AI-generated voiceovers using ElevenLabs ✦ Generate natural-sounding narration for videos, presentations, and marketing content ✦ Source high-quality stock images, videos, and creative assets through Shutterstock ✦ Select appropriate visuals that align with project requirements and branding ✦ Organize and manage digital media assets for easy access and workflow efficiency ✦ Support content creation projects by combining research, visuals, and audio resources 💎 Dependable, Flexible & Process‑Driven ✦ Strong focus on accuracy, consistency, and timeliness ✦ Thrives in fast‑paced, structured environments ✦ Open to feedback and committed to growth ❌ Don’t let data entry, monitoring, or daily admin tasks slow you down. ✅ Let me handle them so you can focus on strategy and results. 📩 Message me anytime. I’d love to discuss how I can support you.

Hi there! With seven years of dedicated experience in Customer Service and a background in recruitment, I bring a wealth of knowledge and expertise to the table. My professional journey has taken me through various BPO companies based in the Philippines, where I've had the opportunity to work across diverse industries including finance, e-commerce, and hospitality. My toolkit includes proficiency in a range of essential tools such as Slack, SAP, Salesforce, Zendesk, Amazon WorkSpaces, and Citrix. These platforms have been instrumental in facilitating my ability to provide top-notch service and support to clients and customers alike. I'm passionate about delivering exceptional experiences and leveraging my skills to drive positive outcomes. It's my commitment to excellence and dedication to exceeding expectations that define my approach to every task and opportunity. I'm thrilled to be here and eager to contribute my expertise to our shared endeavors. Let's collaborate and make great things happen together!

I've spent the last 9 years working on one platform: Five9. That's it. No dabbling in ten different dialers, just deep, daily work in Five9 environments across eight industries: lending, banking, finance, healthcare, home improvement, education, e-commerce, and software. Some recent client results: a 35% reduction in voicemail drops and a 32% lift in conversions for a healthcare advisory firm, roughly half the blocked outbound calls eliminated for a finance client after a full caller ID audit, and 114% revenue growth for an outbound sales team with zero new hires. Most clients see measurable improvement in the first two weeks. My specialty is outbound dialer optimization. Connect rates, abandonment, answer rates, caller ID hygiene, campaign strategy. It's where the ROI usually is. I also build real-time reporting dashboards and client portals that surface the metrics Five9's native reporting won't give you, including NodePulse, a live wallboard I've built and productized that combines floor status with per-rep conversion tracking on one screen. I integrate Five9 with Salesforce, HubSpot, GoHighLevel, or custom APIs, and automate the repetitive admin work that eats supervisor hours, with error handling built in so nothing fails silently. I'm the founder of DialNode, an independent Five9 consultancy, and I hold Five9 certifications in Inbound Admin, Outbound Admin, and Workflow Automation. The lift on your side is minimal: one Five9 user with admin and reporting roles for me and one kickoff call. Your engineers stay on their roadmap. I work best with teams running active outbound campaigns who want their Five9 domain performing, not just functioning. I build things that run.

Hi this is Junilyn Legario, I am a CRM Specialist. My main strength is my attitude towards work. I have a strong initiative and an exceptional mix of organizational skills, combined with my ability to work well under pressure, which allows me to play a crucial role. I am a team player but can also work alone if needed. I am committed and reliable. I always do my job to deliver an excellent customer service experience, and I value my customers. I can do whatever task is provided to me because I am flexible, resourceful, and eager to learn new things. I also love challenges that help me to learn new things. I'm fun of exploring as quick as I can. Knowledgeable in utilizing the following tools: Zendesk Service Now Active Directory VPN Citrix Windows 7,8 and 10 Mac OS Cisco Hardphone Safeview Bomgar CRM LogMeIn Salesforce Canva Photoshop Slack Google Doc Thank you for your time in reading. I hope you can give me a chance to work with your company.

I’m a dedicated HR and Operations professional with a strong background in the Contact Center industry and a natural talent for being the “support person” behind the scenes who keeps everything moving smoothly. Over the years, I’ve worked in Human Resources, workforce management, customer service, and sales, which gives me a unique mix of people skills, analytical thinking, and operational discipline. I’m comfortable handling sensitive information, managing multiple priorities, and supporting teams to hit their targets without losing the human touch. What I can help you with: *After-hours and weekend dispatching & work order management *Customer support (email, chat, phone) with a calm and professional tone *HR support: admin, onboarding coordination, documentation, policies, employee queries *Workforce Management: tracking schedules, coverage, adherence, and KPIs *Data entry & reporting with a strong focus on accuracy and detail *Excel / Google Sheets dashboards, trackers, pivot tables, and formulas Tools & experience: *Contact center & WFM tools: NICE IEX, Five9, NICE inContact, Salesforce *Advanced Excel / Google Sheets: templates, reports, dashboards, and performance tracking *Strong familiarity with KPIs, SLAs, and performance metrics How I work: *I thrive under pressure and can work with very little supervision *I’m detail oriented, organized, and always focused on accuracy *I care about clear, respectful communication with customers, tenants, employees, and stakeholders *I’m reliable, responsive, and committed to meeting deadlines and expectations If you’re looking for someone who can quietly take ownership of the “back-end” work—whether it’s dispatch, support, HR tasks, or reporting—and do it with care, structure, and consistency, I’d be happy to work with you.

With over 10 years of experience in customer service leadership and outbound sales operations, I help businesses build, train, and manage high-performing remote teams that deliver real results. I have directly managed teams of 10 to 14 cold callers and customer service agents, designed quality assurance systems that improved compliance and close rates, and built operational frameworks used across healthcare, banking, and BPO environments. I have hands-on experience configuring and managing HubSpot and Intercom for customer service and sales teams setting up workflows, building communication pipelines, and ensuring teams are equipped to convert and retain customers efficiently. What I bring to your business: Team Building and Management: I recruit, onboard, coach, and retain agents who perform consistently. I have built teams from the ground up and turned underperforming ones around. Cold Calling Operations: I write scripts, design call flows, coach assertiveness and rapport building, and monitor quality to keep your outbound team sharp and closing. Customer Service Systems: From Zendesk to Intercom to HubSpot, I set up the tools, workflows, and canned responses your team needs to handle volume without sacrificing quality. Process and Quality Design: I create SOPs, quality scorecards, and performance frameworks that bring consistency to your operations and take the guesswork out of managing people. Training and Coaching: I do not just hand off documents. I train your team live, role play with agents, and provide ongoing coaching to make sure the learning sticks. Whether you are a startup building your first customer support team, a growing company whose call center needs structure, or a business owner who needs senior oversight without a full-time hire I can step in and make it work. Let's talk about what your team needs.