Hire the Best Receptionists
in the United Arab Emirates

I help SaaS companies, e-commerce brands, and healthcare providers deliver exceptional customer experiences through professional chat, email, and phone support. With experience handling high volumes of customer interactions, I specialize in resolving inquiries efficiently, maintaining customer satisfaction, and ensuring every interaction is handled with professionalism and attention to detail. Customer Support | Customer Service | Appointment Setting | Phone, Chat & Email Support | Outbound & Inbound | Technical Support Customer Support Services ✔ Email Support ✔ Live Chat Support ✔ Phone Support ✔ Helpdesk & Ticket Management ✔ Customer Issue Resolution ✔ Customer Follow Ups ✔ Appointment Scheduling & Coordination ✔ Customer Onboarding Support ✔ CRM & Customer Record Management 📅 Appointment Setting ✔Calendar management (Calendly, Google Calendar, Outlook) ✔Pre-qualification frameworks (BANT / CHAMP) ✔No-show reduction workflows ✔Reminder sequences (SMS/Email) ✔CRM sync & pipeline updates ✔Daily booked-meeting reports 💬 Chat & Email Support ✔Live chat (Intercom, Zendesk, Tawk.to, Freshdesk) ✔Tier 1 & Tier 2 support handling ✔SLA management ✔Knowledge base documentation ✔Ticket escalation workflows ✔Customer retention & upselling ✔Professional, neutral English communication Tools & Platforms I Use Often: 🔹CRMs: HubSpot, Salesforce, Zoho, Podio, GoHighLevel, REsimpli, Follow Up Boss 🔹Dialers: Mojo, BatchDialer, CallTools, PhoneBurner, RingCentral, Aircall 🔹Support Platforms: Zendesk, Freshdesk, Intercom, HelpScout 🔹Outreach Tools: Apollo, LinkedIn Sales Navigator, Mailshake, Instantly 🔹Productivity: Google Workspace, Notion, Trello, ClickUp, Slack, Zoom, Microsoft Teams, Google Meet 📊 Results & Success Stories 🏠 Real Estate Investor – U.S. Market · 1,200+ outbound calls per week · 35–40 qualified seller leads per month · 12–18 booked acquisition calls monthly · Reduced no-show rate by 28% through automated reminders · Managed CRM (Podio) and disposition tracking daily 📈 My Performance Metrics - 100–150 dials/day (manual) - 250+ dials/day (power dialer) - 10–20% conversation rate - 5–15% booking rate (industry dependent) - 95%+ CRM accuracy - Fast response time (under 5 minutes for chat) 💡 What sets me apart? ✔️ Fluent in English with a native accent, great for international communication ✔️ 24/7 Multi-Channel Support: Live chat, email, phone, and helpdesk. ✔ Trained in objection handling & sales psychology ✔ Strong follow-up systems Industries I Support - SaaS & Technology - Customer onboarding assistance - Account support - Technical issue triage - Helpdesk ticket management - Zendesk, Intercom, Freshdesk, Help Scout E-commerce - Order management - Refunds & returns - Shipping and tracking inquiries - Customer retention support - Shopify customer support Medical & Healthcare - Patient communication - Appointment scheduling - Follow up coordination - Front desk phone support - Patient inquiry handling 🕒 Availability - 30–40+ hours per week - U.S., UK, EU, Australia time zones - Immediate start 📩 Available for short-term gigs, long-term contracts, and ongoing support roles. Send me a message.

Hello! This is Nazan, based in the UAE for the past 8 years. I hold a degree in Tourism and Hotel Management, with 4 years of experience in hotel events and reservations, and over 9 years of experience as an Executive Assistant, Personal Assistant, Office Assistant and Household Manager in international companies and family offices. Throughout my career, I’ve supported high-profile executives and multinational teams from various departments in international companies with demanding schedules and complex responsibilities. I’ve managed multi-timezone calendars, coordinated global travel (from visas to private villas and hotels), and organized international events, conferences, and meetings. I’ve also handled office administration for teams of 40+, and overseen luxury household operations across the UAE and Europe, including staffing, purchasing, and property and car maintenance. Currently, I work as a freelance Virtual Assistant, offering flexible support across time zones. I’m well-versed in tools like Zoho, ClickUp, Notion, Monday.com, SharePoint, Sortly, Adobe Acrobat, Dropbox, Teams, Slack, Microsoft 365, and Google Workspace. I’m a fast learner, a proactive problem solver, and someone you can truly count on. If a task is possible, I’ll explore every option before saying it can’t be done. I’d love the opportunity to support you and help make your life easier.

It's a common challenge: dashboards get built, paid for, and then gather dust. You need a data analyst who can deliver insights that truly answer your questions. My expertise spans Mixpanel, Amplitude, GA4, SQL, Looker Studio, and Power BI, and increasingly Claude Code and Agentic AI, which I've been applying at MarketLytics to automate data workflows, accelerate pipeline development, and help analysts generate insights faster. My process ensures you get a dashboard that's genuinely useful. I start by deeply understanding your business, your users, current data analysis methods, and the critical decisions they need to make. Then, I quickly develop a proof of concept, or a rough draft, to validate that we're on the right track. This is followed by an initial automated dashboard, which users test for a week or two to confirm its utility. I then conduct individual feedback calls with key stakeholders, iterating on the dashboard until everyone finds it genuinely valuable and actionable. This collaborative approach prevents dashboards from being forgotten. My client success stories speak for themselves: - For cutting-edge digital platforms, I provide deep user behavior analytics. For a Real Estate Acquisition Solution, I analyzed user journeys and engagement with property listings and deal pipelines, identifying key areas to streamline their acquisition process and improve conversion rates for new properties. - Similarly, for a new ride-hailing startup competing with Grab, I helped them understand driver and rider acquisition funnels, pinpointing drop-off points and optimizing the user experience to drive retention and increase active users. - I partnered with an SEO Consulting Group to streamline their client's monthly reporting using Looker Studio in 2023. We're still collaborating, and I'm now building Customer Data Warehouses for all their clients in Google BigQuery. This ongoing success led to two referrals this year, both of whom I'm still working with. - For an eCommerce client, I audited their Google Analytics and built a Real-time Dashboard on Looker Studio. I'm now developing a Customer Data Platform that integrates with their other systems. - I simplified a 30-page dashboard into a concise 3-page version on Looker Studio for a Marketing Agency. Two years later, we're still working together, building their Marketing Data Warehouse using Stitch and Google BigQuery. Clients describe me as proactive, clear, and reliable, someone who anticipates problems, communicates seamlessly, and always delivers. If you're looking for a data analyst who can build dashboards that provide meaningful answers, on time and without overcomplication, let's connect.

Experienced Administrative and Clerical Professional with over 10 years of international work experience in the UAE. Currently employed full-time in the media industry and seeking additional part-time or freelance opportunities. Skilled in administrative support, data entry, customer service, office coordination, and handling multiple tasks efficiently. A reliable, detail-oriented, and self-motivated professional who consistently meets deadlines and performs effectively with minimal supervision. Holds a Bachelor of Science in Information Technology and has completed two professional short courses in Dubai. Eager to take on new challenges, contribute valuable skills, and support organizations with dedication and professionalism. Open to both part-time and freelance work arrangements.

EDUCATION virtual assistant ALX Africa 2025 virtual assistant Alison 2024 S KILLS Managing emails and calendars Booking appointments and meetings Data entry and file organization Writing and replying to emails Using Google Workspace (Docs, Sheets, Calendar) Working with Microsoft Word and Excel Taking meeting notes and follow-ups Using tools like Zoom, Trello, and Notion About Me Reliable and organized Virtual Assistant with experience in managing emails, calendars, and day-to-day tasks. Skilled in Google Workspace, Microsoft Office, Zoom, and Trello. I help keep things running smoothly through strong communication, attention to detail, and excellent time management. I enjoy supporting busy professionals and making their work easier.

I was born in Egypt and hold a Bachelor's degree in Linguistics (German & English) from Ain Shams University. My experience includes customer service roles in both call centers and retail. At Vodafone Germany (Egypt-based), I managed customer inquiries via email, chat, and calls in English and German, while also serving as a go-to support for colleagues. Additionally, I completed an ITI course covering business phone etiquette, email writing, and MS Office skills. I have also managed website content, ensuring accurate translations and timely updates. In Dubai, I worked as a tour guide at Dubai Frame (Dubai Municipality) in Arabic, English, and German before being promoted to handle marketing and social media. Feel free to contact me.