Hire the Best Maintenance Connection Specialists

With over 8 years of hands-on experience working with MSP providers and assisting small to medium-sized businesses for remote IT Support and Technical Support, I am a seasoned remote IT Support Technician dedicated to delivering top-notch services. My expertise spans a wide range of technologies and services, ensuring comprehensive Remote IT support for your IT infrastructure. Key Skills: Cloud Platforms: MS Azure, Office 365, Google Workspace Security: Antivirus Installation/Removal, Network Security, VPN, Sonicwall , WatchGuard/Fortinet , Ubiquiti / Unifi Network Expert Collaboration Tools: Calendly Integrations, Microsoft Intune, Microsoft Office 365, Microsoft Exchange, MS Teams, Zoom Migration Services: Email & Domain Migration Server Management: Windows Server 2008, 2012, 2016, 2019, HyperV, VMware Networking: MikroTik, Ubiquiti Network Setup , TCP/IP Telephony: Xencall/ReadyMode, Voip Engineer , ViCi Dialer, Ring Central, Free PBX Workstation Support: OS Troubleshooting (Windows/Mac), Software / Hardware troubleshooting Printers: Local and Network Printer Issue Resolution , IT Support , Remote IT Support Why Choose Me: I offer extensive expertise in overseeing and safeguarding IT infrastructures, guaranteeing seamless business operations. With a proven history of working closely with Managed Service Providers (MSPs), individuals, and Small and Medium Enterprises (SMEs) as a remote IT support and Network Engineer, I excel in autonomously aiding businesses of varying scales. Helpdesk MSP / Connect Wise and Datto Expert Datto RMM/Backups/Network Autotask Microsoft Azure GSuite administration IT Management Operations Management Systems administration Active directory administration Servers monitoring and administration Email, outlook, powershell server 2008 and server 2012 CW Automate Connectwise Continuum Freshdesk Office 365 Hardware/software installation/troubleshooting (windows) wordpress design/development cpanel administration web administration Powershell Google Apps Group policy Cyber Security Content Writing Social Media Management Avast administration Insightly Trello Wrike Zapier automation Proofpoint Wordpress developer Zorus Cloud Radial BrightGauge MSPBots Sentinel One Ubiquiti / Unifi Expert Sonic Wall Pfsense Office 365 Google Workspace DKIM Email Migration Help Desk / Remote IT Support

Hi, I’m Nina! 👋 If you’re looking for someone who can provide exceptional customer support while keeping your day-to-day operations organized and running smoothly, I’d love to help. I’m a Top-Rated freelancer with a 100% Job Success Score and over 6 years of experience supporting businesses in customer service, property management, logistics, e-commerce, and virtual operations. Throughout my career, I’ve worked with startups, growing companies, and established businesses, helping them deliver outstanding customer experiences while improving internal processes. Here’s how I can support your business: ❇️ Customer Support (Email, Live Chat & Phone) ☑️ Respond to customer inquiries professionally and with empathy ☑️ Resolve issues efficiently while maintaining a positive customer experience ☑️ Handle order management, refunds, returns, and account-related concerns ☑️ Build long-term customer satisfaction and customer retention ❇️ Property Management Support ☑️ Tenant communication and follow-ups ☑️ Maintenance coordination ☑️ Lease support ☑️ Lead management and appointment scheduling ☑️ CRM updates and administrative tasks ❇️ Operations & Virtual Assistance ☑️ Calendar and inbox management ☑️ Data entry and database maintenance ☑️ Process documentation ☑️ SOP creation ☑️ Workflow organization ☑️ Project coordination ❇️ Logistics Support ☑️ Customer inquiries and issue resolution ☑️ Shipment and order tracking ☑️ Returns and exchanges ☑️ Merchant support ☑️ Operations coordination and follow-ups 🛠️ Tools I Use • Zendesk • Shopify • Google Workspace • Microsoft Office • Trello • Asana • Notion • Buildium • AppFolio • RentSpree • Onfleet • RingCentral • Avaya • Canva • Slack • Zoom • CRM platforms and other business software Clients appreciate that I’m dependable, detail-oriented, proactive, and easy to work with. I take ownership of my work, communicate clearly, and always strive to make things easier for both my clients and their customers. Whether you need someone to manage customer support, streamline operations, assist with property management, or help your business stay organized, I’m ready to become a reliable member of your team. ⭐ Top-Rated Freelancer | 💯 100% Job Success Score | Committed to delivering high-quality results Let’s connect and discuss how I can help your business grow! 📩

IT Support and Customer Support Specialist with experience supporting end users, business clients, and customers across MSP, Microsoft 365, SaaS, e-commerce, POS, and remote business environments. I provide support through phone, email, live chat, Slack, ticketing systems, and remote-access sessions. I troubleshoot technical issues, manage support queues, support onboarding and offboarding, document work clearly, and maintain ownership through resolution or appropriate escalation. My technical experience includes Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID, MFA, Active Directory, Windows, Windows Server, user accounts and permissions, endpoint support, printers, VoIP, DNS, DHCP, VPN, networking, RMM tools, EDR, backups, and Tier 1–2 end-user support. I also contribute to IT projects involving Microsoft 365 administration, endpoint security, application approvals, monitoring policies, user migrations, documentation improvements, SOPs, knowledge base articles, and user training. I have worked with ConnectWise, Autotask, HaloPSA, NinjaOne, N-able, Datto RMM, IT Glue, Hudu, ITBoost, Scribe, AutoElevate, TeamViewer, AnyDesk, ThreatLocker, Huntress, Proofpoint, Mimecast, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, Slack, 3CX, and RingCentral. My customer-support experience includes SaaS onboarding, account assistance, product guidance, e-commerce orders, delivery issues, returns, refunds, exchanges, and customer follow-up through phone, email, and chat. I am looking to join a remote team on a long-term, part-time, or full-time basis. I am comfortable working across different time zones and have a quiet workspace with reliable fibre internet offering 250 Mbps download and 200 Mbps upload speeds. I am dependable, detail-oriented, calm under pressure, and focused on clear communication, accurate documentation, ownership, and follow-through.

Hi, I’m Igi ! I have a passion for helping small business owners gain clarity, confidence, and control over their Operations. I offer professional, remote Operations Management / Sales / Support services tailored to your company’s unique needs. By partnering with me, you’ll have the assurance that your Operations are accurate and organized. I’m committed to provide peace of mind to Operations so you can focus on what you enjoy most in your business. Let’s work together to save you time, simplify your operations, and help your business be successful! Ready to lighten your workload and skyrocket your company’s growth? 🚀 Let me fuel your mission with out of this world Service and Management! 😊💫 🏆 Top Rated Plus freelancer with 100% Job Success! 🗣️ Fluent English-speaker with Near-Native Accent 🌟 Over 17 Years in Customer Support and Call Center Management ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🤝On Time and Consistently Reliable 🧐Proficient in a Wide Range of Tools, and Quick to Master New Ones 🚀Able to Learn Product Knowledge and Processes Quickly 😊High Emotional Intelligence Interacting with Customers and Teammates PHONE SUPPORT • SALES • PROJECT MANAGEMENT • MANAGING LARGE TEAMS CRMs Odoo • Xero • Salesforce • Zoho • Highrise • Hubspot • Shopify & Others Help Desk Ticketing Systems Zoho, Live Agent, Odoo, Missive, Front & Others Call Center / VOIP (Internet-based Phone) RingCentral • Avaya • Dialpad • 8x8 • Zoom Phone • Sangoma & Others Live Chat Support LiveChat & Others I’ve spent my career leading large teams of BPO professionals, steering them towards excellence in client deliverables. I foster continuous improvement by personally coaching my team and nurturing a culture of innovation. My dedication has led me to discover countless operational efficiencies, and I take pride in supporting the career growth of each team member. With a proactive approach to problem-solving, I’m constantly looking ahead, identifying future potentials and embracing automation. I see myself as a leader, dedicated to guiding my team through transformative challenges and opportunities.

Top-Rated Leasing & Property Management Professional | Virtual Assistant | Social Media & Content Strategy Specialist | Client Intake specialist | Financial Project Manager Professional Summary Highly motivated and results-driven professional with 5+ years of experience in leasing, property management, and customer service. Known for keeping occupancy high, delinquency low, and providing exceptional client experiences. Skilled in virtual assistance, social media strategy, content creation, customer support, data management, and workflow optimization. Quick learner with a track record of improving engagement, increasing foot traffic, and building strong client relationships. Ready to deliver fast, reliable, and professional services to help businesses thrive. Key Skills & Strengths * Leasing & Property Management * Client Relations & Customer Service Excellence * Social Media Management: Instagram, TikTok, Facebook * Content Creation & Copywriting * Virtual Assistance & Administrative Support Experience working with : Microsoft Office Base camp/Campfire Social Media Spreadsheets Familiar with Quick books Communication and collaboration tools - Zoom, Gotomeeting etc. Marketing Automation Skype Slack Call Handling Communication Etiquette Answering Product Questions Multitasking Google suite Social Media Web Design Familiar with Quick books Communication and collaboration tools - Zoom, Gotomeeting etc. Email Communication Outlook Microsoft Teams Skype WordPress Editing Tawk.to (chat) Launch27 Account Management Data Entry Marketing Intercom (chat) Zendesk Gohighlevel Hubspot Duda Canva

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.