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Hello, I'm Waqas Baig, a Senior Broadcast IT and Network Engineer with 15+ years of experience in designing, deploying, and supporting enterprise IT and broadcast infrastructures across UAE, Qatar, Egypt, and Pakistan. My expertise includes Broadcast IT systems, VMware virtualization, Microsoft Server administration, Active Directory, network infrastructure, storage systems, firewalls, VPNs, cloud technologies, and media production workflows. I have worked with major media organizations including Asharq News UAE, Ideal Systems UAE, Public News, NEO TV, Channel 92, and Express News, delivering reliable solutions for mission-critical environments. My services include: ✔ UniFi Network Design & Configuration ✔ VPN Setup (Tailscale, WireGuard, OpenVPN) ✔ VLAN & Subnet Configuration ✔ Microsoft Windows Server Administration ✔ Active Directory, DNS, DHCP & Group Policy ✔ VMware ESXi & vCenter Deployment ✔ Network Troubleshooting & Optimization ✔ Firewall Configuration (Fortinet, Sophos, Cisco) ✔ Storage & Backup Solutions ✔ Broadcast IT Infrastructure Support ✔ Media Asset Management (Avid PAM/MAM) ✔ Cloud & Hybrid Infrastructure Why hire me? ✅ 15+ Years Industry Experience ✅ Enterprise & Broadcast Environment Specialist ✅ Strong Troubleshooting Skills ✅ Fast Response & Professional Communication ✅ Reliable Long-Term Support Let's discuss your project and find the best solution for your infrastructure needs.

Hi, I’m Adnan 👋 A Senior IT Support Engineer equipped with 7+ years of experience delivering reliable IT support, tech support, system administration, help desk services, ticketing system management and virtual assistance for businesses of all sizes with Enterprise Level. I specialize in troubleshooting, remote support, network administration, and IT service management (ITSM), ensuring smooth operations and fast issue resolution with minimal downtime. My background Includes: 🖥️ Tech Support : • Remote IT support with tools like TeamViewer, AnyDesk, LANDESK, Chrome Remote Desktop, Microsoft Remote Desktop, Zoho Assist, Manage Engine, LogMeIn, RemotePC. • Manage IT support tickets using ServiceNow, Jira Service Management, Fresh desk and Zendesk | ITSM | Incident Management | SLA Tracking | Ticket Resolution or escalation with time frame. • Handle high-volume support with accuracy and timely resolution. • Troubleshoot software, network/internet, and hardware issues efficiently. • Provide remote technical support and user/client assistance. • End-user training on best practices and new technologies. • User onboarding, access setup, laptop/desktop configuration. • Outlook & Google Workspace email setup, troubleshooting, migration. • IT Asset Management: inventory, lifecycle, configuration updates. • Troubleshoot complex issues and optimize system performance. • Outlook & Google Workspace email configuration /setup, troubleshooting, and migration. 🧑‍💻Help Desk & Systems Administration: • Implementing and managing security measures, including firewalls and antivirus solutions. • Monitoring system performance and ensuring optimal functionality. • Installing, integrating, configuring, and maintaining IT systems. • Performing regular backups and disaster recovery operations. • Cloud & Microsoft 365 support including Microsoft Azure, Intune, Exchange Server, Admin Centers, and Microsoft Teams administration. • Manage file servers, shared folders, user permissions, access rights, and Active Directory services. • Support OneDrive, Google Drive, and cloud storage issues, including sync, access, and configuration. • Provide cloud services support across AWS, Azure, and Google Workspace environments. • Experience with enterprise cybersecurity platforms including CrowdStrike, Zscaler, and Darktrace for endpoint protection, secure access, and threat detection/response. 🛠️Software & ERP Support : Proficient in Windows and Linux Operating systems, Experienced with Microsoft Office 365, Active Directory, Exchange Server & Google Admin Console, Microsoft Dynamics 365 (F&O). Knowledgeable in various cloud technologies and tools, including Saas CRMs i.e., Healthcare ,D365 (Finance and operations) etc, Skills : • Technical Support • Help Desk Support • Office 365 Administration • System Administration • Servicedesk • IT Service Management (ITSM) • Remote Desktop Support • Microsoft Outlook • Microsoft Dynamics 365(F&O) ✅ Why Hire Me: • 7+ years of experience in IT support, system administration, and help desk environments. • Strong expertise in remote support, ticketing systems, and Microsoft 365 / cloud administration. • Skilled in troubleshooting, incident management, and resolving technical issues with fast turnaround. • Experienced with enterprise tools like ServiceNow, Jira, Azure, Intune, CrowdStrike, Zscaler, and Darktrace. • Reliable, detail-oriented, and focused on minimizing downtime and ensuring user satisfaction.

I help businesses solve IT problems fast and keep their systems running smoothly. With 10+ years of hands-on experience in IT support and infrastructure, I specialize in Microsoft 365, Azure, Windows Server, network security, and end-user support. I've supported companies across the UAE and GCC — from single offices to multi-branch environments. Currently, I'm the sole IT & Security Administrator for a Dubai-based legal firm, managing IT operations for 60+ users across multiple locations. I handle everything from troubleshooting and user support to security, backups, vendor coordination, and infrastructure improvements. What I can help you with: Microsoft 365 & Azure setup, migration, and administration Network & firewall configuration (FortiGate, pfSense) Endpoint security (EDR), VPNs, and access control Email security & threat protection (DMARC, anti-phishing, incident response) Remote IT support, issue resolution, and system optimization I bring clear communication, quick response times, and reliable results. Let's get your IT sorted.

As a dedicated and solutions-driven IT Support Engineer, I bring hands-on expertise in delivering high-quality technical support, proactive system maintenance, and secure infrastructure management. With years of experience across Level 2 and Level 3 support roles, I have helped organizations streamline operations, enhance cybersecurity, reduce costs, and increase productivity through efficient IT practices. My core strength lies in managing hybrid environments, supporting both Windows and macOS platforms, and deploying enterprise-grade solutions that align with business goals. I thrive in dynamic settings where I can bridge the gap between technical systems and user needs—ensuring uptime, security, and seamless end-user experience. What I Do Best: Azure Active Directory & Endpoint Management: I manage users, groups, application integrations, and device compliance policies while supporting cloud-based infrastructure migration to reduce hardware dependency and costs. Apple Ecosystem Expertise: Proficient in configuring, deploying, and managing macOS systems using Apple Business Manager and MDM tools. Successfully transitioned teams from Windows to macOS for better performance and reliability. Cybersecurity & Endpoint Protection: Implemented and managed solutions including CrowdStrike, Bitdefender, SentinelOne, and Mimecast to ensure endpoints remain secure against evolving threats. Enterprise Support & System Administration: Led multiple server installations and configurations using Windows Server and VMware ESXi. Developed backup strategies with Veeam, Acronis, and Nakivo. Network & Firewall Configuration: Designed and maintained secure networks using Fortinet, SonicWall, Palo Alto firewalls, and Unifi Access Points. Created segmented VLANs to isolate critical production traffic for enhanced security. Incident Response & ITIL Compliance: Adept at ticket triaging, SLA compliance, and transparent stakeholder communication. I follow ITIL guidelines to manage incidents, implement permanent fixes, and deliver measurable improvements in IT service delivery. Key Achievements: Cyberattack Recovery: Orchestrated a full recovery of servers and data within 36 hours post-attack, securing systems with advanced threat protection solutions and infrastructure redesign. 40% Cost Reduction: Migrated servers to Azure, cutting maintenance and hardware expenses significantly. 30% Ticket Reduction: Streamlined IT operations via automation and standardization, leading to a marked drop in recurring issues and support requests. 15% Productivity Boost: Enhanced user satisfaction and productivity by replacing legacy systems with high-performance MacBooks. Optimized Data Management: Centralized file storage using SharePoint and OneDrive backups, eliminating the use of unauthorized software and improving compliance. Approach & Values: Customer-Centric Mindset: I believe IT support is more than fixing problems—it's about enabling people to do their best work. My focus is always on delivering reliable and user-friendly solutions. Adaptability: Whether it’s switching from hands-on hardware to cloud deployments, or managing cross-platform devices, I quickly adapt and drive results. Transparency & Leadership: I provide regular, clear updates to stakeholders and take ownership of projects and escalations to ensure they’re completed efficiently and professionally. Tech Stack Highlights: Azure AD, Azure Endpoint Manager, CrowdStrike, Bitdefender, SentinelOne, Mimecast, Apple Business Manager, macOS & Windows OS, Windows Server, VMware ESXi, Veeam, Acronis, Nakivo, SonicWall, Fortinet, Palo Alto, Unifi Access Points, SharePoint, OneDrive, PFsense

🚀 Elevate Your Cloud Infrastructure with a Microsoft MVP Expert in Azure Awarded as a Microsoft Most Valuable Professional (MVP) in the Azure category by Microsoft and I am a Dynamic & results-driven Cloud Solutions Architect Expert with a proven ability to lead teams and provide top-tier Cloud Solutions. With over 12 years of experience in the IT industry, I bring extensive expertise in architecting innovative Cloud Solutions that align with organizational goals. while demonstrating strong leadership skills, with a passion for driving change and facilitating the transition to cloud-based environments. I thrive in enabling clients to unlock the full potential of cloud computing. 🔷 My Experiences and Expertise 👇 🔹 Apply Technical knowledge to architect Cloud Solutions that meet business and IT needs and ensure long term technical viability of new deployments, infusing key analytics technologies where appropriate (e.g., Cloud Security, Azure, Microsoft 365, Database Platforms, etc.) 🔹 Cloud Architecture Design - Design end-to-end cloud Solutions Architectures that align with business objectives, leveraging industry best practices and ensuring scalability, availability, performance, and security. 🔹 Ensure high levels of performance, security, scalability, maintainability, reusability, and reliability in designed Cloud solutions. 🔹 Develop strong relationships with key customer IT decision makers to promote long-term cloud adoption. 🔹 Develop and maintain an enterprise-wide architecture strategy that aligns with the organization's business goals and technological advancements. 🔹 Provide leadership and Technical Expertise in Cloud Migration and Adoption particularly focusing on Microsoft Cloud Solutions. 🔹 Drive the evaluation and selection of appropriate cloud services platforms, and tools to optimize performance, cost-efficiency, and reliability. 🔹 Cloud consulting and advisory, Cloud suitability assessment, Cloud migration strategy, Analyzing existing legacy Enterprise workloads and suggesting suitable high-available and resilient cloud solutions, TCO, cloud services estimation, Bill of Material (BoM) preparation, cost optimization and governance. 🔹 Implementation and automation of Landing zone (IAM, networking, Security, Monitoring, Billing management) in cloud following recommended best practices. 🔹 Applying Empirical knowledge in Leading Solution Architecture for Government and Enterprise clients, Datacenter Operations, Managed Cloud services. 🔹 Developed scalable and resilient cloud architectures, including Azure infrastructure, SAP workloads, and hybrid solutions with Azure Stack Hub. 🔹 Led migrations of on-premises data centers and cloud-to-cloud transitions, ensuring seamless integration and minimal downtime. 🔹 Utilized Azure Arc for unified management across on-premises, multi-cloud, and edge environments. 🔹 Configured Azure Firewall, Azure Site Recovery, Azure Backup, Azure Key Vault, and Azure AD for robust security and compliance. 🔹 Managed Azure subscriptions, role-based access control (RBAC), and governance policies to ensure compliance and cost management. 🔹 Provisioned and maintained Azure Computer resources, storage solutions, and virtual networks for optimal performance and security. 🔹 Implemented Azure Automation Accounts, Azure Monitor, and alerts to ensure efficient operation and proactive issue resolution. 🔹 Designed cost-effective cloud solutions, balancing workloads and deploying them efficiently to optimize resource utilization and reduce expenditure. 🔶 Key Skills 🔸 Microsoft Azure 🔸 Cloud Architecture Design 🔸 Migrations & Modernization 🔸 Critical Thinking 🔸 Azure Stack Hub 🔸 Cost Management 🔸 Team Management 🔸 Azure Automation 🔸 Disaster Recovery 🔸 Terraform 🔸 Backup Solutions 🔸 Data Management 🔸 Azure Networking 🔸 Technical Documentation 🔸 Monitoring and Alerting 🔸 Security & Compliance 🔸 Hybrid Cloud Solutions 🔸 Azure Arc 🔸 Technical Leadership 🔸 Project Management 🔸 Azure Virtual Desktop

EXPERT-ENGINEER | TOP RATED Network & Security Expert with 100% JOB SUCCESS. 👌 A HIGHLY SKILLED NETWORK ENGINEER in Upwork. Specialized in modern technologies engineering aspects with a wide range of analytical, configure, administer, manage, and troubleshooting skills. 🥇 Here are the certifications that I have: ✔️• NSE 1 (FORTINET Network Security Expert) Certified. ✔️• NSE 2 (FORTINET Network Security Expert) Certified. ✔️• NSE 3 (FORTINET Network Security Expert) Certified. ✔️• NSE 7 (FORTINET Network Security Expert) Certified. ✔️• CCNA (CISCO Certified Network Associate) Security Certified. ✔️• CCNP (CISCO Certified Network Professional) Security Certified. ✔️• INTEL Data center Certified. ✔️• HCIE (Huawei Certified ICT Expert) R&S (Datacom) Certified. ✔️• AZ-303 (Microsoft Azure Architect) Certified. Tools: ZenDesk, FreshDesk, Jira, Service-Now, Orion. Whatsup Gold, Solarwind 💥 I take up projects and responsibilities only when I am confident and only when I can provide 100% satisfaction for my client. + 5 years experience as Senior Network Engineer / Network Architect + 2 years experience as Team Lead Solutions focused meticulous and result in oriented Senior Network Engineer professional offering above 10 years of a successful career in IT & Telecom arena distinguished by commended performance and proven results. Network Engineering Key Qualifications: ✅ Deep understanding of Routing protocols and Overlay - EIGRP, OSPF, IS-IS, BGP, MP-BGP, VRF, Multicast, AnyCast, MPLS, L2VPN, L3VPN, MPLS-TE, RSVP, LLDP, DSCP/QoS, VXLAN, eVPN, SD-WAN, SDA, ACI, DNA Center ✅ Experience with Routing & switching platforms - Cisco Router ASR9K, ASR1K,CRS, NCS, 7500, 7600, 7200, CSR, 3900, 2800, Catalyst 9200, 9300, 9400, 9500, 9600, 6500, 6800, 6500, 4510, 4948, 3850, 3700, 3560, 2960, Nexus 9K (NX-OS, ACI) , 7k, 5k, 3k, 2k, Cisco ASA55xx, FTD, FMC, Juniper QFX5100, QFX5110, EX 9200, 4500, 4300. 3300, 2200, SRX) ✅ Knowledge of Wireless standards and protocols - WPA/WPA2, 802.1x, 802.11a/b/g/n/ac/r/k, CAPWAP, RMM, WMM, X.509, CA Authority, MDM, AAA, Kerberos, Captive Portal, Guest Access, Posturing, Profiling, DACLs, PACLs ✅ Experience and deep understanding of AAA appliances - Cisco ISE, Cisco Unified Computing System UCS B Serious, UCS C Serious, Cisco WAAS, ACS, NAC, AAA, Single Sign-On. ✅ VCF and NSX-T Architecture and Design. Focused virtualization Full Stack SDDC and VCPP also I am practicing NSX-V, NSX-T, Multi-Tenancy Architecture, vCloud Director, vCloud Availability, vRealize Suite, vSAN, VXRAIL, Horizon View, Physical SAN storages (iSCSi, Fibre Channel) and Velocloud (SD-WAN) ✅SD-WAN. CISCO ACI SDN SPECIALIST ✅ Proven track record of excellence in analyzing business requirements to develop technical network solutions and their framework; Leadership role on network infrastructure projects to design and architect large-scale networks. ✅ Instrumental in developing architectural strategy, including technology standardization and modernization of enterprise, data center, and disaster recovery network infrastructures. ✅ Adroit in writing reference architectures and strategic roadmaps for network & network security technologies, and solution architectures for various infrastructure initiatives ✅ Synchronize with other Architects in designing solutions that are reusable, quick to market, and lower the total cost of ownership. ✅ Highly articulate, demonstrating exceptional relationship building, communication, analytical and interpersonal skills. ✅ Specialized Cisco ISE infrastructure deployment administration and operations as well as extensive experience dot1x configuration and troubleshooting for wired and wireless network. Wired and wireless guest portal deployment expert.. ✅ Extensive experience configuring and troubleshooting AnyConnect User tunnels and Management tunnel by using certificate and ISE for authorizing the group policies along with Hostscan and posture predeploy module. 💥Joint adventure with a partner that provides popular cloud expertise as following; ✅ Amazon Web Services (AWS) ✅ Microsoft Azure ✅ Huawei Cloud ✅ Google Cloud ✅ Alibaba Cloud