Life: Moved to another country, finding remote jobs :)
About me: Expert IT Consultant for macOS, Digital Security, & Automation | 7+ Years in Remote Support
I help professionals, startups, and families design secure, efficient, and automated digital environments — from Apple-based ecosystems to cross-platform automation.
Here’s how I add value:
macOS Terminal Automation & Scripting (AppleScript, bash, cron jobs)
Digital Security Setup (Zero-trust access, encrypted storage, Find My automation)
Cross-Platform Cloud Infrastructure (macOS ↔ Windows integration)
Digital Privacy Architectures (for families & high-net-worth individuals)
Remote Tech Troubleshooting & Setup (VPNs, file sharing, iCloud/Google sync)
Recent Projects:
Built a 10-user macOS tracking automation system across multiple Mac Minis with shared folders and auto-generated CSV logs.
Designed a secure digital command center for a high-profile client, covering domain/email setup, encrypted storage, and role-based access.
Tech Stack & Tools:
macOS (Sequioa, Sonoma), Linux, Windows 11
Terminal, AppleScript, bash, cron
SSH, SCP, rsync
iCloud, Dropbox, Google Drive, Notion
Remote Access: AnyDesk, TeamViewer, Chrome Remote Desktop
Platforms: Zoom, Slack, Notion, Google Workspace
I'm detail-oriented, security-conscious, and passionate about solving tough tech problems — remotely and reliably.
macOS
Linux
Microsoft Dynamics ERP
Desktop Support
PDF Conversion
Windows Administration
Linux System Administration
Information Security
Project Management
Virtual Assistance
Remote IT Management
Supply Chain Management
Abbas M.
Dubai, United Arab Emirates
$15/hr
5.0
7 jobs
As a dedicated and solutions-driven IT Support Engineer, I bring hands-on expertise in delivering high-quality technical support, proactive system maintenance, and secure infrastructure management. With years of experience across Level 2 and Level 3 support roles, I have helped organizations streamline operations, enhance cybersecurity, reduce costs, and increase productivity through efficient IT practices.
My core strength lies in managing hybrid environments, supporting both Windows and macOS platforms, and deploying enterprise-grade solutions that align with business goals. I thrive in dynamic settings where I can bridge the gap between technical systems and user needs—ensuring uptime, security, and seamless end-user experience.
What I Do Best:
Azure Active Directory & Endpoint Management: I manage users, groups, application integrations, and device compliance policies while supporting cloud-based infrastructure migration to reduce hardware dependency and costs.
Apple Ecosystem Expertise: Proficient in configuring, deploying, and managing macOS systems using Apple Business Manager and MDM tools. Successfully transitioned teams from Windows to macOS for better performance and reliability.
Cybersecurity & Endpoint Protection: Implemented and managed solutions including CrowdStrike, Bitdefender, SentinelOne, and Mimecast to ensure endpoints remain secure against evolving threats.
Enterprise Support & System Administration: Led multiple server installations and configurations using Windows Server and VMware ESXi. Developed backup strategies with Veeam, Acronis, and Nakivo.
Network & Firewall Configuration: Designed and maintained secure networks using Fortinet, SonicWall, Palo Alto firewalls, and Unifi Access Points. Created segmented VLANs to isolate critical production traffic for enhanced security.
Incident Response & ITIL Compliance: Adept at ticket triaging, SLA compliance, and transparent stakeholder communication. I follow ITIL guidelines to manage incidents, implement permanent fixes, and deliver measurable improvements in IT service delivery.
Key Achievements:
Cyberattack Recovery: Orchestrated a full recovery of servers and data within 36 hours post-attack, securing systems with advanced threat protection solutions and infrastructure redesign.
40% Cost Reduction: Migrated servers to Azure, cutting maintenance and hardware expenses significantly.
30% Ticket Reduction: Streamlined IT operations via automation and standardization, leading to a marked drop in recurring issues and support requests.
15% Productivity Boost: Enhanced user satisfaction and productivity by replacing legacy systems with high-performance MacBooks.
Optimized Data Management: Centralized file storage using SharePoint and OneDrive backups, eliminating the use of unauthorized software and improving compliance.
Approach & Values:
Customer-Centric Mindset: I believe IT support is more than fixing problems—it's about enabling people to do their best work. My focus is always on delivering reliable and user-friendly solutions.
Adaptability: Whether it’s switching from hands-on hardware to cloud deployments, or managing cross-platform devices, I quickly adapt and drive results.
Transparency & Leadership: I provide regular, clear updates to stakeholders and take ownership of projects and escalations to ensure they’re completed efficiently and professionally.
Tech Stack Highlights:
Azure AD, Azure Endpoint Manager, CrowdStrike, Bitdefender, SentinelOne, Mimecast, Apple Business Manager, macOS & Windows OS, Windows Server, VMware ESXi, Veeam, Acronis, Nakivo, SonicWall, Fortinet, Palo Alto, Unifi Access Points, SharePoint, OneDrive, PFsense
MacBook
Computer Network
Computing & Networking
Network Engineering
System Administration
Information Security
Compliance
Graph
FortiGate Firewall
Firewall
Muhammad W.
Dubai, United Arab Emirates
$45/hr
4.9
15 jobs
🌟 IT Specialist with Over 15 Years of Experience in IT 🌟
Hello there! 👋 I'm your trusted IT specialist, and I'm here to bring over a decade of expertise in IT to the table. 🖥️ Let's dive into what I can offer:
🔹 Proactive Maintenance and Monitoring: I've got your servers and workstations covered, ensuring they run smoothly. Plus, I handle backups and antivirus security patches like a pro.
🔹 System Installations: I design, coordinate, and supervise system installations, making sure everything runs seamlessly.
🌟 What Sets Me Apart 🌟
I'm not your average IT specialist. Here's why:
🔹 Multi-Tasking Guru: I excel at multitasking, and I'm a project management whiz. Handling multiple projects under pressure? No problem!
🔹 Innovative Problem Solver: I'm resourceful and results-focused. I love aligning technologies with an organization's performance needs, capabilities, and resources.
🔹 Technical Expertise: My skills cover technical architecture, security, system and network design, and administration. I'm also a top-notch problem solver with strong analytical skills. 💡
🔹 Training and Support: I'm passionate about creating engaging learning environments where employees thrive in the learning and development process.
Need help with any of the following? 🚀
🔹 IT Support
🔹 Help Desk
🔹 IT Specialist
🔹 Domain and Hosting setup and Migration
🔹 Services Desk
🔹 Desktop Support
🔹 Microsoft Office 365
🔹 Microsoft Exchange & SharePoint Administration
🔹 Email Migration and New Setup
🔹 Google Workspace (formerly G Suite) Migration to Office365
🔹 G Suite Migration
🔹 Google Workplace Migration & Setup
🔹 Google Business to O365 Migration
🔹 Setting up Google Workspace
🔹 Migrating G-Suite Accounts
🔹 Azure Active Directory
🔹 Hardware & Software Solutions
🔹 IT Technical & Customer Support
🔹 End-User Support
🔹 Network & System Configuration
🔹 Windows & Mac OS
🔹 Network Security
🔹 Application Support
🔹 Software/Hardware Installation & Configuration
🔹 Business Analysis
🔹 Technical Support
🔹 Client Relations
🔹 Microsoft Servers 2008/2012
🔹 GSuite to M365 Migration
🔹 Office 365 to Google Apps Migration
🔹Configuring Domain and Google Mail - G Suite Basic
🔹 Migrating Existing Siteground Email to New Google Email
🔹 Email O365 and IT Support
🌟 Technologies at My Fingertips 🌟
I'm well-versed in:
🔹MDM
🔹Intune
🔹SCCM
🔹Microsoft, O365
🔹Azure, AWS
🔹G Suite Administrator
🔹 Microsoft Exchange Server
🔹 DNS Configuration
🔹 Email Communication
🔹 Microsoft Outlook
🔹Windows
🔹Mac, IOS
🔹CyberSecuirty
🔹 Email Technical Support
🔹 Office 365
🔹 Google G Suite
🔹 Google Workspace
360 IT Expert: Your Ultimate IT Tech Support Solution 🔧💼
Ready to take your IT experience to the next level? Let's connect and get things done! 🚀🌐
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