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At A Glance: Zoho CRM

The modern business environment is a diverse and competitive place. Customers and clients are capable of interacting with your business from all over the world through the Internet, opening up vast marketing opportunities and providing real-time information on your customers’ needs. Customer relationship management has always been important, but now as the world grows smaller through technology, its proper use is integral to the success of any business. Software companies have been working and developing CRM software suites that, when implemented successfully, have been proven to increase sales and improve marketing. A CRM specialist can apply these software tools and have them optimized for your business.

Zoho is a web-based online office software suite that provides cloud-based software services for managing office needs, from word processing to project management. One of the more powerful tools it offers is the Zoho CRM suite. A Zoho CRM specialist knows how to leverage the Zoho software and tailor it to your needs. Zoho CRM specialists can set up powerful CRM tools for you and your business, like data-driven marketing, sales tracking, or social media interaction. CRM specialists can also help you integrate email systems or existing mobile applications into the Zoho software platform, unifying all your CRM needs. A specialist is knowledgeable about all Zoho products and can help you manage and integrate any aspect you need into the Zoho service. The freelance Zoho specialists available on Upwork are highly computer literate and business-savvy individuals who can provide a cost-effective way to set up or manage your customer relationship systems.

Design

What Are Web Fonts and Why Are They Important?

Web fonts were developed to allow designers to use custom fonts that aren’t available on computers while still ensuring their design (and overall branding) remains consistent no matter who’s viewing it, or where. Learn more about web fonts, things to consider when using a web font, and how to optimize web fonts for your site or app.

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March 24, 2017

Customer Support

What is Interactive Voice Response (IVR)?

Interactive voice response (IVR) is an automated telephone system that interacts with callers and gathers information about the purpose of the call to route callers to the appropriate individual or department.

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March 24, 2017

Customer Support

Customer Experience Trends to Look for in 2017

Customer experience (CX) refers to the interactions between a customer and an organization that occur for the duration of the business relationship. In recent years, customer experience has grown in value to supersede product quality, value, and customer service.

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March 23, 2017

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