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With over 10 years of experience in business support, agriculture, digital farming, marketing, and client communication, I help companies stay organised, improve communication, and streamline day-to-day operations. My background combines hands-on experience in agriculture and digital farming with administrative support, marketing coordination, CRM management, customer communication, and content creation. I also enjoy supporting companies focused on sustainability, health, wellness, and product education. My experience includes: 📋 Virtual assistance and administrative support 📩 Email marketing and outreach 📱 Social media content coordination 💻 CRM management and client follow-ups 📞 Customer support and communication 🖥️ Presentation and document preparation 🌐 Trade fair and event coordination 🛒 E-commerce and product support 📊 Reporting, data organisation, and research 🌾 Agricultural and digital farming support I am detail-oriented, reliable, and comfortable working independently. My goal is always to help businesses save time, stay organised, and maintain professional communication with clients and partners. I would be happy to support your business and contribute to your project. Feel free to reach out for these services, and I assure you of quality work. 📝 Looking forward to our cooperation. Ivana

I help businesses improve customer support, manage leads, stay organized, and support daily e-commerce, sales, and marketing operations. My background combines customer support, CRM management, online sales, administrative support, social media growth, content writing, and marketing support. For nearly 10 years, I ran my own women’s clothing e-commerce business through social media, where I handled customer communication, product promotion, order coordination, and day-to-day operations while growing an Instagram account from 0 to 70,000 followers. This gave me strong hands-on experience in sales, customer behavior, social media growth, and the daily systems needed to support a growing business. I also spent 6 years working in a casino and betting environment, where accuracy, professionalism, discretion, and clear communication were essential. That experience strengthened my ability to stay organized, work under pressure, handle detailed information carefully, and communicate with customers in a calm and professional way. In my current work, I support business operations through CRM management, lead tracking, contact updates, status management, record maintenance, and follow-ups. I work with Zoho CRM and help keep customer communication and internal processes clear, accurate, and organized. Alongside support and operations work, I also assist with marketing support tasks, including social media support, content writing, SEO blog writing, email marketing support, and content coordination. Because of this, I understand both the customer-facing side of a business and the behind-the-scenes work that supports visibility, growth, and conversion. I can help with: Customer support Email and chat support CRM management Zoho CRM Lead management and lead tracking Administrative support Data entry and contact updates Sales support and follow-ups E-commerce support Order coordination Social media support Content writing and blog writing SEO content Email marketing support Marketing operations support I am dependable, detail-oriented, and comfortable working independently. If you need someone who can support customer communication, CRM organization, sales support, and marketing operations, I would be happy to help.

✨ Don't waste your time on small tasks and do what is important for your business. ✨ Let me help you free up your time and be more efficient in your business by taking over the responsibility of all your daily tasks. As a virtual assistant, with more than 5 years of experience, I can offer you a range of services to help you manage your work and increase your productivity. Key Skills & Experience: 📌 All Types of Administrative Work: Personal & Business ( classification and organization of files, keeping digital files, schedules, & information organized to help streamline tasks ) 📩 Email and Calendar Management ( sorting and responding to emails, managing inboxes, flagging important messages, meeting and appointments planning ) 📲 Customer Support ( after-sales service, customer service, customer satisfaction) 🔔 Social Media Management ( website, blog management, video editing content creation, copywriting ) ✈️ Travel Management ( booking flights, accommodations, business travel planning ) 🔍 Web Research ( gathering information quickly and efficiently for tasks such as market research, competitor analysis, and content creation ) 📂 Data Entry ( accurate and timely data entry, spreadsheet management, and analysis ) TOOLS: ✅ Microsoft Office, Google Workspace (Office) ➡️ Canva, Photopea (Graphic Design) ✅ CapCut (Video editing) ➡️ Meta business suite (Scheduling) ✅ YouTube, TikTok, Facebook, Instagram, LinkedIn (Platforms) ➡️ Asana, Zoho, ClickUp (CRM) ✅ WordPress (Website) ➡️ AI Tools ( Gemini, ChatGPT, Claude, Grok ) My strong organizational skills, attention to detail, and ability to prioritize tasks make me a reliable and efficient virtual assistant. I am also a quick learner and always willing to take on new challenges and learn new skills. If you're looking for a virtual assistant with a lot of experience in administration and organization work, look no further.

🔥 If you need a 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 designer (top 1% on Upwork) for a 𝗽𝗶𝘅𝗲𝗹-𝗽𝗲𝗿𝗳𝗲𝗰𝘁 𝗶𝗢𝗦/𝗔𝗻𝗱𝗿𝗼𝗶𝗱 𝗮𝗽𝗽 𝗶𝗰𝗼𝗻, consistent 𝘃𝗲𝗰𝘁𝗼𝗿 𝗶𝗰𝗼𝗻 𝗽𝗮𝗰𝗸, or modern 𝗙𝗶𝗴𝗺𝗮 𝗨𝗜/𝗨𝗫 — you’re in the right place. 🏆𝟭𝟬+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝟯𝟗𝟬+ 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, 𝟰,𝟓𝟬𝟬+ 𝗵𝗼𝘂𝗿𝘀 𝗯𝗶𝗹𝗹𝗲𝗱 across the US, EU & UK. 🔧 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗯𝗲𝘀𝘁 • 𝗔𝗽𝗽 𝗶𝗰𝗼𝗻 𝗱𝗲𝘀𝗶𝗴𝗻 (𝗶𝗢𝗦 & 𝗔𝗻𝗱𝗿𝗼𝗶𝗱) • 𝗨𝗜/𝗨𝗫 𝗶𝗻 𝗙𝗶𝗴𝗺𝗮 — extending visual systems into clear, functional product interfaces • 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲, 𝗽𝗶𝘅𝗲𝗹-𝗽𝗲𝗿𝗳𝗲𝗰𝘁 𝘃𝗲𝗰𝘁𝗼𝗿 𝗶𝗰𝗼𝗻 𝘀𝗲𝘁𝘀 • 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝘃𝗲 𝘄𝗲𝗯 𝗨𝗜 & dashboard layouts • 𝗟𝗼𝗴𝗼 & 𝘃𝗶𝘀𝘂𝗮𝗹 𝗶𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 ▪ Currently refining 𝗶𝗰𝗼𝗻 𝘃𝗶𝘀𝘂𝗮𝗹𝘀 for improved clarity, proportions, and lighting 🧠 𝗠𝘆 𝗱𝗲𝘀𝗶𝗴𝗻 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 • 𝗖𝗹𝗮𝗿𝗶𝘁𝘆 first — decoration second • Every icon should 𝘁𝗲𝗹𝗹 𝗮 𝘀𝘁𝗼𝗿𝘆 at a glance • Interfaces must 𝗴𝘂𝗶𝗱𝗲 𝘂𝘀𝗲𝗿𝘀 without friction • Files are 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱, 𝗹𝗶𝗴𝗵𝘁 & dev-ready 🔎 𝗨𝗜/𝗨𝗫 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝘀 • 𝗠𝗼𝗯𝗶𝗹𝗲 𝗨𝗜/𝗨𝗫 (𝗶𝗢𝗦 & 𝗔𝗻𝗱𝗿𝗼𝗶𝗱) • 𝗪𝗲𝗯 𝗨𝗜 for landing pages & SaaS • 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 𝗨𝗜/𝗨𝗫 • 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝘃𝗲 layouts (desktop/tablet/mobile) • 𝗪𝗶𝗿𝗲𝗳𝗿𝗮𝗺𝗲𝘀 & prototypes • 𝗙𝗶𝗴𝗺𝗮 𝗔𝘂𝘁𝗼-𝗹𝗮𝘆𝗼𝘂𝘁 & constraints • 𝗗𝗲𝘃-𝗿𝗲𝗮𝗱𝘆 handoff with specs • 𝗟𝗶𝗴𝗵𝘁/𝗱𝗮𝗿𝗸 mode • UX flows & onboarding • Focus on clean structure, consistent spacing, and 𝗱𝗲𝘃-𝗿𝗲𝗮𝗱𝘆 Figma files 🎯 𝗔𝗽𝗽 𝗜𝗰𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝘀 • Custom icons for 𝗶𝗢𝗦 & 𝗔𝗻𝗱𝗿𝗼𝗶𝗱 • 𝗙𝗹𝗮𝘁, 𝟯𝗗, 𝗴𝗿𝗮𝗱𝗶𝗲𝗻𝘁 & 𝗺𝗶𝗻𝗶𝗺𝗮𝗹 styles • 𝗣𝗶𝘅𝗲𝗹-𝗽𝗲𝗿𝗳𝗲𝗰𝘁 exports (1024×1024, 512×512) • 𝗟𝗶𝗴𝗵𝘁/𝗱𝗮𝗿𝗸 background variants • A/B variants • Icons for 𝗔𝗜 tools, navigation & productivity • Product suite icon systems • Sketches & concept exploration • Color palette + shape consistency • Icons aligned with 𝗯𝗿𝗮𝗻𝗱 personality • Currently refining 𝗶𝗰𝗼𝗻 𝘃𝗶𝘀𝘂𝗮𝗹𝘀 for improved 𝗰𝗹𝗮𝗿𝗶𝘁𝘆, proportions, and lighting ✨ 𝗟𝗼𝗴𝗼 & 𝗜𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝘀 • 𝗟𝗼𝗴𝗼 design: wordmark, symbol, combo • 𝗕𝗿𝗮𝗻𝗱 identity: logo, colors, type • 𝗡𝗲𝗴𝗮𝘁𝗶𝘃𝗲 space or geometric logos • Multiple 𝗰𝗼𝗻𝗰𝗲𝗽𝘁𝘀 + revisions • BW & color versions • Figma brand board & usage guidelines • 𝗩𝗲𝗰𝘁𝗼𝗿 files (AI, PDF, SVG) • Web, mobile & print export kit • Visual logic & storytelling 🚀 𝗟𝗲𝘁’𝘀 𝗯𝘂𝗶𝗹𝗱 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗰𝗹𝗲𝗮𝗻, 𝗲𝗹𝗲𝗴𝗮𝗻𝘁, and 𝘁𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝘁𝗼 𝘆𝗼𝘂𝗿 𝘂𝘀𝗲𝗿𝘀 — feel free to reach out.

I am a senior Full Stack Developer with 10+ years of experience building stable, scalable systems using PHP/Laravel, JavaScript, Node.js, MySQL, APIs, and CRM workflows (Salesforce, Zoho, HubSpot). I am a Certified AI Engineer (Gauntlet) with hands-on, production-focused training in: RAG architecture & retrieval workflows AI agents & automated multi-step reasoning pipelines LLM observability, analytics, and monitoring using LangFuse Evaluation systems for AI quality, safety, and output reliability Automation-based AI workflows (N8N, custom pipelines) Fine-tuning, spec engineering & model-level optimization Practical multi-model usage (OpenAI, Claude, etc.) This allows me to integrate robust, trackable, debuggable, and high-quality AI systems into real applications — not just prototypes. In addition to AI engineering, I bring strong experience in: CRM integrations (Salesforce, Zoho, HubSpot, Sage Intacct) Payment/subscription systems (Stripe, PayPal) Web automation (Zapier + custom code) Scalable backend/API development If you need modern web development or reliable AI-powered automation, I can design, build, and deploy your solution end-to-end. Let’s build something powerful. 🚀

Businesses grow faster when their data is connected, clear, and automated - that’s what I help them achieve. I’m a Business Intelligence Developer and Automation Specialist with over 4 years of experience transforming scattered information into streamlined systems and real-time insights. I design dashboards and automations that save hours of manual work every week, providing decision-makers clarity and control. Using tools like Make, Zapier, and n8n, I build reliable automations that connect CRMs (Salesforce, HubSpot, Pipedrive), project tools (ClickUp, Asana, Simpro), ad platforms (Meta Ads, Google Ads), and other tools. My goal is simple: make your tools work together so your business runs smoothly - without the repetitive tasks. On the analytics side, I’ve developed and maintained over 200 dashboards in Klipfolio and Looker Studio, integrating data from sources like HubSpot, Google Ads, Facebook Ads, Xero, and Salesforce. The result: clear, actionable dashboards that show exactly what’s driving performance and ROI. Clients choose me because I’m: • Reliable and fast to respond • A proactive problem solver who often has multiple solutions ready • Focused on real results - time saved, errors reduced, and better decisions made If you’re looking to connect your data, automate your workflow, or visualize performance in real time - let’s build something that works for you.