Hire the Best Zoho CRM Developers
in the Czech Republic

Greetings, My name is Tijana Tanasic. I am a finance and operations professional with over 15 years of experience in corporate environments, currently working within Deutsche Telekom Services Europe (DTSE), where I support finance and operational processes in an international setting. I specialize in bridging finance, operations, and project coordination to ensure process efficiency, data accuracy, and business growth. What I Bring to the Table: Finance & Operations Expertise Banking operations, payment processing, reconciliation, and financial reporting Order management, billing, claims handling, and intercompany coordination Process improvement and operational optimization in corporate environments Project & Agile Management Experience as Lead & Senior Scrum Master in international teams Cross-functional coordination and stakeholder communication Risk identification, workflow structuring, and deadline management CRM & Data Reporting Hands-on experience with Salesforce, Microsoft Dynamics 365, HubSpot, Bitrix24, Zoho CRM Data analysis, reporting, KPI tracking, and process documentation Case management and customer lifecycle optimization Customer & Operational Excellence Strong background in customer service, dispute resolution, and account management Ability to streamline communication between finance, operations, and clients Structured, analytical, and solution-oriented approach Additional Strengths: Advanced English | Native Serbian & Croatian Strong analytical mindset (Bachelor’s degree in Finance & Banking – 240 ECTS) Highly adaptable, fast learner, experienced in international remote collaboration Advanced MS Office (Excel reporting & analysis) I am results-driven, detail-oriented, and committed to delivering measurable business impact through structured processes and data-driven decision-making. Let’s connect and discuss how I can support your finance, operations, or project management needs.

AI automation engineer and consultant. I build AI agents, RAG systems, CRM automations and API integrations that replace full-time manual work. My solutions collectively saved 300k+ hours across businesses and generated multi-7 figures. Ex-IBM Generative AI Consultant (NHS, Rolls-Royce). My systems have replaced a 4-person research team, sourced 7 figures in closed property deals, and rebuilt the forecasting that underwrites contracts at a $300M revenue media group. Around $250,000 a year of salaried work removed across those builds, and it keeps running without me. WHAT THIS USUALLY SAVES - Research and qualification: 3 to 4 minutes per record down to seconds, at any volume. On one build this took a team of 4 researchers down to 1 - Monitoring (portals, news, job boards, competitors): 15 to 20 hours a week of manual checking replaced by alerts that fire within minutes - Data entry and CRM hygiene: copying between tools removed once the API layer exists - Decision quality: forecasting and scoring models that cut the error rate on numbers the business is contractually exposed to NUMBERS FROM PAST BUILDS - Company research agents: work that took 4 full time researchers now takes 1. Roughly 6,000 analyst hours and $200,000+ in payroll per year. - Real estate deal scraper: 7 figures in sourced closed deals, plus about 20 hours a week of manual portal checking removed. - Lead qualification pipeline: ~3,300 analyst hours per full pass, completed in hours instead of weeks. - Viewership forecasting: 15% more accurate than a 20 year manual process, 52% on high confidence segments, at a business with $300M in annual revenue and refund clauses tied to those forecasts. - Job market scraper: 100,000+ companies monitored daily, a volume with no manual equivalent at any headcount. TOOLS AND TECHNOLOGIES AI and LLMs: OpenAI, Anthropic Claude, Google Gemini, Llama, Mistral, DeepSeek, function calling, tool use, MCP, structured outputs, prompt engineering, fine tuning, evals, token cost optimisation Agents and RAG: LangChain, LangGraph, LlamaIndex, CrewAI, multi agent orchestration, retrieval augmented generation, chunking, embeddings, re ranking, hybrid search, semantic search, human in the loop, confidence scoring, Pinecone, Qdrant, Weaviate, Chroma, FAISS, Supabase pgvector Automation platforms: n8n, Make, Zapier, Airtable automations and scripting CRM and business systems: Airtable, ClickUp, GoHighLevel (GHL), HubSpot, Salesforce, Pipedrive, Zoho CRM, Monday, Close, Attio, Asana, Trello, Smartsheet, Zendesk, Intercom, Slack, Discord, Google Workspace, Microsoft 365 APIs and integration: REST APIs, GraphQL, webhooks, OAuth2, JSON, XML, API authentication, rate limiting, pagination, retries and idempotency, Postman, third party API integration, reverse engineering undocumented APIs, Stripe, Twilio, SendGrid, Calendly, Cal(dot)com, Google Sheets API, Gmail API, Google Calendar API, Slack API, Zapier webhooks Data and scraping: Python, pandas, NumPy, Playwright, Selenium, BeautifulSoup, Scrapy, Firecrawl, Apify,, ETL pipelines, data cleaning, deduplication, entity resolution, PostgreSQL, MySQL, Supabase, MongoDB, BigQuery, Snowflake, data processing, SQL Backend and deployment: FastAPI, Flask, Docker, GCP, Vercel, Railway Sales and marketing systems: Instantly, Smartlead, Clay, Apollo, Lemlist, cold email infrastructure, deliverability, domain warmup, lead enrichment, ICP scoring, list building, CRM migration, sales reporting dashboards

⭐ ⭐ ⭐ ⭐ ⭐ “Hiring Ruslan was pivotal for our business” - that’s what my last client told me. You can check it out in the reviews section of my profile. I build Automation systems that replace chaos with structure. ⚙️ I help businesses connect their tools, automate repetitive processes, and build intelligent workflows using Airtable Automation, Make Integromat, n8n Automation, Zapier, API Integration, Artificial Intelligence, and AI Agent solutions. My focus is not just creating individual automations. I build complete business systems that combine CRM Automation, Business Process Automation, Workflow Automation, Airtable Automation, Make Integromat, n8n Automation, and AI Agent workflows to help companies scale faster. 🚀 Over the last few years, I have delivered: 50+ Airtable Automation projects for CRM systems, inventory management, dashboards, ERP workflows, Airtable Database structures, and operational systems. 30+ Make Integromat automation scenarios connecting Shopify, HubSpot, Stripe, Google Sheets, Zoho CRM, Slack, Mailchimp, and custom APIs through reliable Make Integration workflows. 20+ n8n Automation workflows built for advanced API Integration, API Development, n8n Supabase setups, custom webhooks, AI workflows, and complex business logic. 15+ AI Agent projects using OpenAI API, ChatGPT API Integration, Claude, AI Agent Builder, AI Agent Automation, AI Model Integration, and Natural Language Processing. 10+ CRM Automation systems created for Lead Generation, sales pipelines, customer onboarding, Airtable Marketing, and Marketing Automation. Many businesses don't need another tool. They need Airtable Automation, Make Integromat, n8n Automation, and AI Agent solutions working together inside one connected business system. Many companies struggle because customer data, operations, reporting, and communication are spread across multiple platforms. My role is to bring everything together. I design databases, connect applications through APIs, automate workflows, and build AI Agent solutions that make business operations faster, cleaner, and more reliable. My Core Expertise Automation & Integrations ⚡ I specialize in Airtable Automation, Airtable API, Airtable Database, Airtable Script, Airtable Make, Make Integromat, Make Integration, n8n Automation, Zapier, API Integration, API Development, Webhooks, and custom automation workflows. I create systems that connect HubSpot, Shopify, Stripe, Google Sheets, Zoho CRM, Gmail, Slack, Mailchimp, ClickUp, and internal business applications through Airtable Automation, Make Integromat, and n8n Automation. Airtable Business Systems & CRM I build CRM Development and CRM Automation solutions powered by Airtable Automation to manage leads, customers, inventory, operations, and internal processes. My experience includes Airtable CRM, Airtable Database architecture, Airtable Softr, Webflow Airtable, Bubble Developer projects, Airtable Marketing, Stock Control, and Inventory Management solutions. A strong Airtable Automation system always starts with a clean database structure. Artificial Intelligence & AI Development 🤖 I develop practical AI Agent solutions using OpenAI API, Claude, ChatGPT API Integration, Machine Learning, Natural Language Processing, and AI Builder tools. My experience includes AI Agent Builder, AI Agent Automation, AI Agent n8n integrations, AI Chatbots, AI assistants, AI API Integration, AI Model Integration, automated document processing, lead qualification, AI-powered reporting, and n8n RAG workflows. Whether integrated with n8n Automation or Make Integromat, every AI Agent is designed to solve real business problems rather than demonstrate AI for its own sake. Data & Development For advanced projects, I work with Python, JavaScript, React, Web Development, API Development, Data Analysis, Data Scraping, and custom backend solutions. I combine No Code platforms with traditional development whenever it creates a better long-term solution. Dashboards & Reporting 📊 Using Airtable, Airtable Database, Google Sheets, Supabase, and custom integrations, I build reporting systems that improve visibility and decision-making. My dashboards frequently combine Airtable Automation, Make Integromat, n8n Automation, and AI Agent workflows to automate reporting, synchronize business data, and eliminate manual work. Every project starts with understanding the business process. Then I design the architecture. Then I automate. I create systems where Airtable Automation, Make Integromat, n8n Automation, AI Agent solutions, APIs, and Artificial Intelligence work together as one operational engine. Let's build a scalable business system powered by Airtable Automation, Make Integromat, n8n Automation, and intelligent AI Agent workflows. 🚀 August 14, 2026

Your business runs on manual steps that eat hours and create errors. I build workflow automation systems — using n8n, AI agents, and custom APIs — that eliminate the bottlenecks and let your team focus on work that actually grows the business. I'm tool-agnostic: I pick the right platform for your situation, not the one I'm most comfortable with. I've automated operations for clients in manufacturing, trades, marketing, consulting, and education — from simple CRM triggers to systems that 4x'd booked revenue from existing leads and reduced 30% of costs by fixing leaks. Here's what I build: ✅ End-to-end workflow automation (Make, n8n, Zapier, custom code) 🤖 AI agent integration — email responders, outbound callers, document parsers 🔗 API & third-party integrations — CRM, accounting, payments, shipping, and more 📊 Airtable & database systems — inventory, traceability, project management 🧾 Automated invoicing & financial ops — QuickBooks, Stripe, Monday My process: I map your current workflow first, build an initial version, refine it with your feedback, then train your team so adoption is smooth from day one. ✔ Top Rated Plus on Upwork — top 3% freelancers on the platform ✔ 100% Job success — 5.0 rating across all completed contracts ✔ Recovered ~30% in lost costs for a $10M+ company by automating its expense tracking ✔ Turned the same lead flow into 4x booked business — no extra ad spend ✔ Cut a $30B car manufacturer's risk-monitoring costs 96%, catching 4x more disruptions through an AI-risk-monitoring system Send me a message describing your process — I'll reply within a few hours with a clear plan for automating it. Keywords: Monday / Make/ Zapier / n8n / Pipedrive / Python / Twilio / Quickbooks Online / Hubspot / Klaviyo / Salesforce / Asana / Airtable / Retool / Dashboards / CRM / Automation / Google Sheets / Trello / Docusign / WooCommerce / Shopify / Jotform / Typeform / Zoho / ChatGPT / Activecampaign / AI / O365 / Zendesk / AppSheet / Integromat / Kommo / Jira / ClickUp / Close / Confluence / Notion / Excel / Google Analytics / Google Data Studio / Google Workspace / GoHighLevel / Google VBA / Smartsheet