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I help businesses grow by providing high-quality virtual assistance, project coordination, and business development support. With 14+ years of experience working with clients and teams, I excel at managing relationships, organising workflows, and delivering results efficiently and reliably. I am highly adaptable, detail-oriented, and proactive, ensuring every task is completed with precision and care. My focus is on supporting businesses to succeed. What I Can Do for You * Client Relationship Management & Pipeline Support * CRM Management (Zoho CRM) & Lead Tracking * Market Research & Competitor Analysis * Email, Web Chat & Phone Communication * Project & Task Coordination (Trello) * Marketing Support & Content Assistance * Customer Feedback Analysis Tools & Skills ChatGPT | Canva | RingCentral | Trello | Business Development Strategy | Time Management | Problem-Solving I’m ready to help you streamline operations, improve client relationships, and support business growth with professionalism and dedication. Let’s make your projects run smoother and your goals easier to achieve!

Being Expert-Vetted means I have a proven track record of making your business idea real, I speak fluent API. My magic is being able to figure integrations between systems. Regard me as an API whisperer - if it has an API, I can get systems to talk. I specialise in crafting messaging mini-apps using WhatsApp Flows messaging using the Meta Cloud API, as well as a number of visual chat builder solutions like (Message) Bird, Twilio, InfoBip, Voiceflow, ManyChat, n8n. Sometimes data bridges need to be built between APIs, and for this I build micro services using Cloudflare Workers, Queues, R2, and Durable Objects. The real power of WhatsApp is realised when it is integrated it into your systems, workflows, and CRMs, as well as tapping into external services (like ChatGPT’s OpenAI) via APIs. Other API integrations I’ve done include Stripe, Monday.com, Knack, Airtable, Google Sheets, OneDrive, Hubspot to name a few. 🦸‍♂️ SUPERPOWER Articulating, framing, and presenting complex ideas after deep research. 🧰 SKILLS TOOLBOX If you need very specific skills for a defined period: • WhatsApp API bot strategy, service design, development • Customising data transformations using Cloudflare Workers where Make/Zapier can't do the job • API expert: Stripe / Monday.com / Knack / Airtable / Zoho /Google Sheets / OpenAI / Amadeus • MVPs and proof-of-concept development • UX reviews and audits • User Journey + CX Analytics • Optimisation & UX A/B Testing + CRO • Pitch research and technical leadership • Analytics deep-dives & GA4/BigQuery/GTM • App flow and user research • AWS S3/Lambda/EC2 & Cloudflare Workers • Business ⇄ Technical Communicator • Can both think and do digital: from code and Figma prototypes, to developing and articulating digital strategy for C-Suite and Technical audiences. • Was a core member of the global Publicis Groupe Creative Technologists team 💚 CLIENTS LOVE ME “I am consistently amazed by Simon's exceptional ability to tackle new initiatives with a fresh perspective. His knack for devising simple yet effective solutions to complex problems is truly remarkable. Simon's diligent work ethic is evident in his approach to challenges, and his skill in building buy-in and garnering support is second to none. He's not only a valuable team player but also a pleasure to collaborate with. Working alongside Simon is truly a rewarding experience.” - Francois Uys, Head: Digital, Marketing & Sales at Sanlam Rewards, South Africa “I had the pleasure of working with Simon significant enterprise platform project. His passion and grasp of real-life usability considerations in his design approach got the project off to a fantastic start. His problem solving approach and strategic foresight helped us design a class leading product with a future proof architecture. Skills with a winning attitude is a great combo.” - Jim Faulds, SVP Publicis Commerce SA

I'm a Solutions Architect and Authorized Zoho Partner with 12+ years of experience designing complete operational systems — not isolated features or quick fixes. I work primarily in Zoho Creator and CRM, building automation, integrations, and reporting that hold up under real-world business pressure. I work best as an ongoing technical partner rather than a one-off contractor. Most of my long-term clients keep me on retainer because systems evolve — new requirements, new integrations, new edge cases — and having someone who already understands the architecture is far more efficient than re-explaining it to someone new every few months. CORE SPECIALIZATIONS - Zoho Creator development — relational data models, custom forms, Deluge scripting, workflow automation - Zoho CRM configuration — pipelines, workflow rules, client scripts, custom modules - API integrations — Xero, QuickBooks, Twilio, WhatsApp, REST APIs, webhooks - Business process automation — multi-step workflows, validation, error-proof operations - System architecture and long-term Zoho consulting — built to scale, not just to launch PROVEN RESULTS - Transport & Logistics — built a Creator-based scheduling and subcontractor billing system that saved over $100,000 USD in its first month - Manufacturing — automated quotation-to-invoice workflow, replacing 80% of manual work, with Xero integration - Tourism, Real Estate & Services — CRM and automation systems that improved lead handling, client engagement, and reporting accuracy WHY CLIENTS KEEP ME ON - 12+ years specializing in Zoho architecture and custom development - Long-term client relationships, averaging 4+ years - Strong focus on system design and data structure, not just surface-level fixes - Clear communication, solid documentation, and a track record of stable delivery If you're looking for someone to patch a single form, I'm probably not the right fit. If you need a long-term technical partner who understands your systems well enough to keep improving them, that's exactly how I like to work.

I specialize in Zoho One implementation, Zoho CRM customization, and Microsoft Dynamics 365 optimization, helping organizations replace disconnected tools, manual processes, and low-adoption CRMs with scalable, automated systems that improve sales visibility, operational efficiency, and data-driven decision-making. My work combines business process analysis, CRM architecture design, and advanced automation development to build user-friendly CRM and ERP systems that teams adopt quickly and scale with business growth. 👉 𝗭𝗼𝗵𝗼 𝗢𝗻𝗲 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 & 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: - Zoho One implementation, configuration, and optimization - Zoho CRM customization (pipelines, workflows, blueprints, reports) - Workflow automation across sales, support, finance, and HR - Zoho Creator app development and portals - Zoho Books, Desk, Projects, People, Inventory, Analytics - Zoho Zia AI forecasting and analytics - Scalable Zoho system architecture 👉 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀 𝟯𝟲𝟱 & 𝗣𝗼𝘄𝗲𝗿 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: - Dynamics 365 implementation (Sales, Customer Service, Business Central) - Dynamics 365 customization and security roles - Power Automate process automation - Power BI dashboards and reporting - Power Apps development - CRM and ERP optimization - API Integration & Automation 👉 𝗭𝗼𝗵𝗼 & 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀 𝟯𝟲𝟱 𝗔𝗣𝗜 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: - REST / SOAP APIs with OAuth - Third-party integrations (Stripe, PayPal, QuickBooks, Xero, Shopify, WooCommerce) - Real-time and scheduled data sync - Zoho Flow, Power Automate, Zapier, Make, n8n 👉 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗩𝗮𝗹𝘂𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱: - Reduce manual work with automation - Improve CRM adoption - Centralize data for reporting and forecasting - Build scalable CRM & ERP systems - Align technology with business goals Whether you need Zoho One implementation, Dynamics 365 migration, CRM system optimization, or custom automation and integrations, I focus on delivering reliable, scalable, and ROI-driven CRM and ERP solutions, not just basic configurations. 𝗕𝗼𝗼𝗸 𝗮 𝗭𝗼𝗵𝗼 𝗢𝗻𝗲 𝗼𝗿 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀 𝟯𝟲𝟱 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝘆𝗼𝘂𝗿 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗖𝗥𝗠 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀. Zoho One, Zoho CRM, Zoho Creator, Zoho Books, Zoho Desk, Zoho Inventory, Zoho Zia, Workflow Automation, Business Process Automation, Microsoft Dynamics 365, Dynamics CRM, Business Central, Power Automate, Power BI, Power Platform, ERP Implementation, CRM Customization, API Integration, REST API, Third-Party Integrations, Data Synchronization, System Integration, Reporting & Dashboards, AI-Driven Insights

I help businesses build practical AI automation systems that reduce manual work, improve follow-ups, and centralize operations across mondaycom, email, WhatsApp, CRMs, forms, documents, and internal workflows. My core work is designing and implementing AI-powered operating systems using tools like mondaycom, OpenClaw, automation platforms, APIs, and custom AI agents. This includes: • AI assistants for internal operations • OpenClaw-based agent systems for business workflows • mondaycom CRM setup, dashboards, automations, and integrations • Email and WhatsApp workflow automation • Lead intake, follow-up, sales pipeline, and client onboarding systems • Task routing, reporting, reminders, and manager dashboards • AI support for documents, client communication, and operational handoffs I focus on systems that are useful in the real world, not just impressive demos. The goal is simple: less manual chasing, clearer visibility, faster response times, and better control over your business process. If you already use monday com, Google Workspace, WhatsApp, forms, spreadsheets, or multiple disconnected tools, I can help turn that into one structured automation system with AI support where it actually makes sense. My approach is practical: 1. Understand the workflow 2. Map the bottlenecks 3. Design the automation structure 4. Build and test the system 5. Train the team 6. Improve it based on real usage I can help with one-time builds, system upgrades, automation repairs, AI agent setup, and long-term operations support.

I’m an adaptable and people-focused professional with a background in administration, HR support, and wellness coordination. My career started as a secretary, then took me abroad as an au pair in the Netherlands, where I gained valuable life and communication skills that still shape my professional approach today. I later transitioned into HR, starting as an HR intern, then growing into a full-time HR assistant before being promoted to Wellness Coordinator. Each step sharpened my strengths in organization, communication, and employee support, whether I was handling onboarding, coordinating internal programs, or managing admin processes behind the scenes. I thrive in environments that are both structured and people-centered — and I bring a proactive, dependable attitude to every team I join. I'm now seeking remote opportunities where I can apply my skills in admin, coordination, or HR support to help teams stay organized, supported, and well-informed. - Strengths: Calendar & email management, onboarding support, staff communication, coordination of wellness/HR programs -Tools: Microsoft Office, Google Workspace, Zoom, Trello, Ditto, Zoho, Optosys,Clickup -Values: Professionalism, consistency, compassion, and clear communication And many more to discuss! I’m always open to connecting, collaborating, or hearing about opportunities where I can support others and keep operations running smoothly.