With over 7+ years of industry experience, I am a results-driven Customer Success Representative with a proven track record of successfully building and managing client relationships. My expertise spans various domains as mentioned below:
āļø Customer Service and Support
āļø Product Demonstrations & Walkthroughs
āļø Client Training and Onboarding
āļø Email Correspondence, Support & Follow-ups
āļø Email and Chat Handling
āļø Inbound & Outbound calling (B2C & B2B)
āļø Customer Retention
āļø Help-desk
āļø Ticket Resolution & Escalation Handling
āļø Cross-selling, Upselling & Churn Reduction
āļø Customer Satisfaction Assessment & Feedback Analysis
āļø Customer Support Software Proficiency
āļø Client Engagement (Building and Managing relations)
āļø Calendar Management,
āļø Scheduling Meetings
āļø Hosting meetings and writing meeting minutes
āļø Virtual Assistance
āļø Key Account Management
āļø Business development
āļø Knowledge Base Articles / Support Articles Writing
āļø Product Research
āļø Data Entry
I'm proficient with various platforms:
āCRM Tools: Zoho CRM, Hubspot Sales Hub, Helpdesk, Freshdesk, Freshchat, FollowupBoss
āCommunication Tools: Zoho Meetings, Zoom, Calendly, Google Meet, Webex
āProject Management Tools: Trello, nTask Project Management Tool, MS Project, Miro Board
āOther Tools: Confluence, SharePoint, Microsoft Word, Excel, Google Doc
This comprehensive skill set empowers me to deliver top-quality services to clients. I hold a strong commitment to nurturing long-term relationships and achieving customer satisfaction. If you're seeking a dedicated professional to enhance your team, I'm here to provide valuable expertise and support.
Current Location: Spain
Data Entry
Customer Support
Virtual Assistance
Helpdesk
Customer Service
Email Support
Sales Presentation
Key Account Management
Technical Support
Phone Support
Product Demonstration
Scheduling
Online Chat Support
Customer Satisfaction
Product Knowledge
Igor S.
Barcelona, Spain
$36/hr
4.8
226 jobs
ā Your product idea deserves more than a freelancer.
š Top Rated Ā· 193 completed projects Ā· 141 reviews, 4.9ā average since 2013.
For smaller projects, I work solo. For larger ones, I bring in my full-stack team ā we've collaborated for 5+ years, so you get the same reliability at any scale.
We are AI-first full-stack team of developers and designers who turn business ideas into production-ready SaaS platforms and B2B applications, delivered on schedule and within budget.
We use AI-powered development tools to speed up delivery and keep code quality consistent at every stage ā faster turnaround without cutting corners.
āāāāā "Working with this team has been an outstanding experience from start to finish." ā verified Upwork client, 2026
āāāāā "Outstanding full-service project delivery. They exceeded all expectations and delivered everything." ā verified Upwork client, 2025
Our clients include HIPAA-compliant healthcare platforms, B2B e-commerce systems, enterprise web applications, and custom SaaS tools built for thousands of concurrent users.
I'm the right fit for:
ā A SaaS founder moving from idea or prototype to a production-ready product
ā A B2B company that needs a custom platform, internal tool, or client portal
ā An e-commerce brand outgrowing your current setup (Shopify Plus, headless, or custom)
ā A startup or scaleup that needs a reliable technical partner, not just a developer
ā A company that needs HIPAA-ready, GDPR-compliant, or NDA-protected development (Master Service Agreement available on request)
DELIVERABLES:
āļø Full-Cycle Product Development
Architecture, UI/UX, backend, infrastructure, AI integration ā handled by my in-house team, not a chain of subcontractors. Built to handle growth from day one, so you avoid expensive rewrites later.
Stack: React, Next.js, Node.js, NestJS, Python, Django, PostgreSQL, AWS.
āļø AI Integration
OpenAI, Google Vertex AI, and custom ML pipelines built into your product ā chatbots, smart search, recommendation engines, process automation. AI as a real business feature, not a demo.
āļø B2B Web Platforms
Marketplaces, client portals, CRMs, LMS, internal tools ā systems that connect your users, data, and business processes in one place.
āļø E-Commerce (Shopify / WooCommerce / Headless)
Custom storefronts, Shopify apps, WooCommerce platforms, headless commerce with Hydrogen or Strapi. Built for conversion, performance, and ease of management.
HOW I WORK
I run every project through the same structured process: business analysis and requirements, a scoped proposal with timeline and budget, design in Figma with QA built into every development phase, launch, and post-launch support.
You get weekly updates, smooth communication, and a partner who treats your product like their own ā with full attention and commitment to success.
Team Construct:
Senior full-stack developers Ā· UI/UX designers Ā· DevOps/AWS engineers Ā· QA and Testing Engineers Ā· Business Analyst and Project manager
Key tech stack and tools:
Figma Ā· React Ā· Next.js Ā· Node.js Ā· NestJS Ā· Python Ā· Django Ā· PostgreSQL Ā· AWS Ā· Shopify Ā· WordPress Ā· OpenAI API
ā Ready to discuss your project? Message me ā the scoping call and intro estimate are free.
Updated: Aug 13, 2026
SaaS
Node.js
Python
React
Web Design
Amazon Web Services
JavaScript
Vue.js
HTML
HTML5
CSS
CSS 3
MySQL
Artificial Intelligence
Machine Learning
Natural Language Processing
jQuery
TensorFlow
Shopify
Shopify Apps
Ana Raquel M.
Avila, Spain
$75/hr
5.0
10 jobs
š ā“ļø Welcome to My Business Consulting Profile! ā“ļø
Are you looking for a consultant with extensive expertise in business strategy, finance, artificial intelligence, process automation, and data analytics who can transform complex information into practical solutions that deliver measurable business results?
I'm Raquel Mojica, a Business Strategy & Data Consultant with over 15 years of experience helping startups, SMEs, and large enterprises optimize operations, improve profitability, and make data-driven decisions.
Throughout my career, I have contributed to 500+ projects, developing customized solutions for organizations across multiple industriesāfrom fast-growing startups to companies generating over $100 million in annual revenue.
My goal is not simply to deliver a report, dashboard, or financial model. I build solutions that enable businesses to grow, optimize resources, and make smarter strategic decisions.
How Can I Help?
ā Financial Modeling & Forecasting
ā Budgeting & Financial Planning
ā Cash Flow Management & Forecasting
ā Feasibility Studies & Business Plans
ā Executive Dashboards in Power BI
ā Advanced Excel Automation
ā Python & SQL Development for Data Analytics
ā AI-Powered Process Automation
ā ERP Implementation (QuickBooks, Odoo, Zoho, Xero)
ā Business Intelligence & Business Analytics
ā AI Agent & Intelligent Chatbot Development
ā Automated Executive Reporting
What Sets Me Apart?
ā¶ Strategy Before Technology
I don't just build spreadsheets or dashboards. I take the time to understand your business, objectives, and challenges before designing solutions that improve profitability, operational efficiency, and long-term growth.
ā¶ Results-Driven Approach
Every project is designed to create measurable business valueāwhether by reducing operational costs, automating repetitive tasks, improving financial analysis, or enabling faster, better decision-making.
ā¶ Communication & Collaboration
The best solutions come from close collaboration. I maintain clear, consistent communication throughout every project to ensure the final solution fully aligns with your business needs.
ā¶ Quality & Reliability
I deliver projects on time while maintaining high-quality standards, comprehensive documentation, and scalable solutions that grow with your business.
Industries I've Worked With
⢠Finance
⢠Construction
⢠Manufacturing
⢠Retail
⢠Healthcare
⢠Logistics
⢠Technology
⢠SaaS
⢠Consulting
⢠Professional Services
⢠Startups
Technologies & Tools
Power BI ⢠Python ⢠SQL Server ⢠Advanced Excel ⢠VBA ⢠Power Query ⢠Power Pivot ⢠ChatGPT ⢠OpenAI API ⢠Machine Learning ⢠Power Automate ⢠n8n ⢠QuickBooks ⢠Odoo ⢠Zoho ⢠Xero ⢠AWS Glue ⢠Business Intelligence ⢠Process Automation
My Commitment
Every business faces unique challenges. That's why I develop tailor-made solutions that combine business strategy, financial expertise, automation, and artificial intelligence to create real business impact.
Whether you need a financial model, an executive dashboard, an ERP implementation, AI-powered automation, or a data-driven business strategy, I'll be glad to help.
Let's turn your data into better decisionsāand your ideas into measurable results.
Let's discuss your project!
Business Modeling
Financial Statement
Macro Programming
Budget
Microsoft Excel
Digital Strategy
Business Plan
Microsoft Power BI
Financial Analysis & Valuation
Sales Strategy
Sales Leadership
Sales Funnel
Financial Modeling
Financial Projection
Google Sheets Automation
Shafta M.
Barcelona, Spain
$7/hr
4.1
8 jobs
Multilingual Customer support expert(English and Spanish), I help global eCommerce and SaaS brands reduce response times, improve customer satisfaction, and build structured, scalable support operations across email, chat, phone, and ticketing systems.
What I Deliver
⢠Shopify & eCommerce customer support (chat, email, phone)
⢠End-to-end customer experience ownership (onboarding, cancellations, refunds, disputes)
⢠Order management, tracking issues & payment resolution
⢠CRM setup & optimization (GHL, Kommo, Zendesk, HubSpot)
⢠Retention, upsells & review management
⢠SOP creation & workflow improvement
Experience
10+ years supporting global brands including Google Partner Program, IATA, fintech, SaaS, and multiple Shopify stores (Juliagoza, Sofia Madrid, SNFessentials).
Tools
- Zendesk, Gorgias, Intercom, Freshdesk, ZohoDesk
- Shopify, WooCommerce, Wix
- HubSpot, Salesforce, Kommo, GoHighLevel
- Klaviyo, Omnisend, Mailchimp
- Talkdesk, Aircall, Slack, Asana, ClickUp
Multilingual: English, Spanish & Hindi
Based in Barcelona | Available across time zones
I donāt just answer tickets ā I protect revenue, reduce churn, and create efficient support systems that scale.
If you need a senior-level support partner who can confidently manage your customer operations, letās connect.
Zoho CRM
HighLevel
Talkdesk
Zapier
Shopify
Sales Funnel
Crisp
CRM Automation
Business Process Automation
Project Management
Lead Management
Customer Lifecycle Messaging
Ecommerce Management Consultation
API Integration
n8n
Aman Ullah J.
Madrid, Spain
$56/hr
5.0
484 jobs
I am a System Administrator and Cloud Engineer with over 10 years of professional experience in cloud computing, system administration, and IT security. I bring a strong academic foundation and hands-on expertise to deliver innovative and secure IT solutions.
My technical skills span cloud platforms like AWS, Microsoft Azure, Google Cloud, and Digital Ocean, as well as system administration for Linux and Windows servers. I am proficient in the following areas,
⢠Cloud Service
Amazon Web Service | Azure | Google Cloud | IBM Cloud | Digital Ocean | Vultr | Linode | UpCloud | Hetzner | Scaleway
⢠Amazon Web Services (AWS)
EC2 | ECS | RDS | S3 | Route 53 | IAM | Cloud Watch | SES | SNS | ELB | Certificate Manager | VPC | Glacier | Autoscaling | CodeCommit | CodePipeline | Guard Duty | Elastic Beanstalk | CloudFront | IPAM | CloudTrial | Cloud Watch | Global Accelerator
⢠System Administration
Windows Server | Linux Server | KVM | Proxmox | VMware ESXI | Hyper-V
| Server Migration | Server Monitoring | Server Management | Server Optimization | 3CX | Twilio Elastic SIP
⢠CMS
WordPress | WordPress Migration | WordPress Speed Optimization | WordPress HA | Ghost | Medium | Laravel Installation | Laravel Site Migration
⢠Database
MongoDB | PostgresSQL | MySQL | MariaDB | DB Optimization
⢠Windows Server
Active Directory | Group Policy | IIS | Exchange | DNS Server | RRAS | Windows Firewall
⢠Linux
Nginx | Apache | MySQL | PHP | UFW | Iptables | Git | Letās Encrypt | OpenVPN | SoftEther | MariaDB | Dovecot | Fail2Ban | Grafana | LEMP | LAMP | WireGuard | Redis | Docker
⢠Cloud Tools
CyberPanel | Lite Speed | RunCloud | CloudWays | GridPane | Ploi | Plesk | cPanel l Virtualmin | Webmin
⢠Networking
Cisco Routing and Switching | Mikrotik | OpenWRT | Generic Router | VPN
⢠Mail Server Setup and Management
Postfix | SendMail | Amazon SES | MailWizz | Mandrill | SendGrid | Server Blacklisting and Bounce Management | Sendy | SPF | DKIM | DMARC | MailGun | Sendinblue
⢠Workspace
Amazon Workspace | Google Workspace | Office365 | AzureAD | AWS AD | Zoho Workspace | Zoho Mail | Proton Mail | NextCloud | OwnCloud
I hold multiple certifications, including:
⢠AWS Certified Solutions Architect ā Professional
⢠AWS Certified Security ā Specialty
⢠AWS Certified Solutions Architect ā Associate
⢠Microsoft Certified: Azure Administrator Associate
⢠Certified Ethical Hacker (CEH)
⢠AWS Authorized Instructor
As a Top Rated Plus Freelancer on Upwork, I have successfully delivered projects involving cloud migrations, infrastructure optimization, DevOps automation, and IT security enhancements for global clients. My passion for learning extends to IoT development and cybersecurity research, with published work on global bandwidth optimization and web-based systems.
Letās collaborate to solve your IT challenges with scalable and secure solutions!
Office 365
System Administration
Amazon Web Services
Linux System Administration
VMware ESX Server
Amazon EC2
WordPress
IT Service Management
Email Deliverability
Google Workspace Administration
Technical Support
Page Speed Optimization
OpenWrt
Email Campaign Setup
Computer Engineering
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