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I am a Senior Survey Programmer with over 11 years of experience, I specialize in optimizing complex survey instruments to deliver high-quality data insights.. Skills; • Enterprise Platforms: SurveyToGo, QuestionPro, Qualtrics, Alchemer, Survey Monkey. • Advanced Form Tools: Typeform, Jotform, Formstack, KoboToolbox, Formsite, Cognito Forms. • Specialized Tools: VideoAsk, Zoho Surveys, Wufoo, Logiform, SurveyHero, Qzzr, Outgrow, ScoeApp. • Core Logic: Advanced skip patterns, branching, piping, randomization, and quota management.

I’m a versatile and results-driven Sales Virtual Assistant with proven expertise in customer service, sales, lead generation, social media management, administrative support, calendar management and manual QA testing. With experience supporting international businesses across industries including beauty, cosmetics, health, automotive, energy, education, real estate, eCommerce, hospitality, tech, and publishing, I bring a wide-ranging skill set designed to help businesses grow, communicate better, and operate more efficiently. I specialize in building strong client relationships, boosting engagement, recovering lost accounts, and providing consistent, top-notch support whether it’s behind the scenes or front-facing. I’m passionate about helping businesses thrive and always bring my best to every project. 1. Services I Offer a). Customer Support & Client Relations Inbound/outbound support | Email & chat handling | CRM follow-ups | WhatsApp Business support b). Sales, Lead Generation & LinkedIn Outreach B2B lead generation | LinkedIn outreach & messaging | Sales Navigator prospecting | Cold outreach (email & Instagram) | Sales script writing | Product presentations | Sample follow-up c). Social Media & Marketing Support Content scheduling & publishing | Blog support | Canva graphics | Giveaway coordination | Influencer outreach d). Administrative & Executive Assistance Calendar & email management | Meeting coordination (Zoom, Google Meet, Zoho Calendar) | Document prep | Online research | Data entry e). QA Testing (Manual) Test case writing | Functional & usability testing | Bug reporting (Jira, Gleap, Trello) | QA coordination with dev teams f). Online Store & Platform Support Shopify support | Wix updates | Social media store integrations | Order coordination 2. Tools & Platforms I Use CRM & Communication: Zoho Suite (CRM, Invoice, Sales IQ), HubSpot, Pipedrive, Brevo, Bitrix, Webmail CRM, Quickmail, Ajira 3. Project & QA Tools: Trello, ClickUp, Jira, Gleap 4. Design & Scheduling: Canva, Wix.com, Zoho Social, Brevo, Instagram, Slack, Google Suite 5. Meetings & Collaboration: Zoom, Google Meet, Zoho Calendar, Slack Why Work With Me? I’m easy to work with, respectful, and take your business as seriously as you do. I’m self-motivated, proactive, and always eager to learn new skills. I understand the value of clear communication, asynchronous workflows, and cross-functional collaboration in remote work. Your success is my success. Your win is my win. Let’s build something great together. I’m ready to support your business with the dedication, quality, and heart it deserves. Looking forward to working with you!

Hello, I’m Joseph, a professional accountant and bookkeeper with over 10 years of experience providing top-tier financial services to businesses and individuals. I specialize in organizing financial data, ensuring accuracy, and providing actionable insights that help you make informed decisions and grow your business. Whether you're a small business owner, entrepreneur, or large company, I can handle your bookkeeping and accounting needs with efficiency, precision, and a commitment to quality. From day-to-day bookkeeping tasks to complex financial reporting, I ensure your financials are in order and up to date. Services I Offer: Full-cycle bookkeeping (Accounts payable, Accounts receivable) Bank and credit card reconciliations Financial statement preparation (Balance Sheets, Profit & Loss, Cash Flow) Payroll processing and tax filing Budgeting and financial forecasting QuickBooks, Xero, FreshBooks, SAP, NetSuite's, Zohobooks, Buildium, Propertyware and Excel expertise Month-end/Year-end closing processes Financial analysis & reporting to help drive informed business decisions Why Choose Me? Accuracy & Detail: I meticulously handle all financial data, ensuring error-free records and reports. Confidentiality: I respect your privacy and protect your sensitive financial information. Timeliness: I understand the importance of deadlines and will deliver on time, every time. Clear Communication: I believe in maintaining open lines of communication throughout the project, so you are always in the loop. I am committed to providing high-quality, reliable, and tailored accounting services to help your business thrive. If you're looking for a dedicated professional to streamline your finances and provide valuable financial insights, I’d love to work with you! Let’s connect and discuss how I can help take your financial management to the next level.

Feedback from clients Amazon FBA Data Entry "I was very pleased with Anne's work. She was very teachable which took a huge weight off my shoulders for this job. She delivered good quality work and was very prompt in completing her job and responding to messages. Highly recommended." "I will continue to work with Anne - she has been great." Adam W. "Anne is highly recommended: She learns fast and works hard." Adam W. "Very consistent and easy to work with." Linn Cole, Nightmare Fairway. ---------- 🟢 WordPress Support Specialist | Virtual Assistant | SEO Assistant | EN Swahili translation, proofreading & editing specialist 🟢 Long-term availability | Fast communication | Reliable remote support Hi, I’m Anne, a Virtual Assistant and Data Entry Specialist with 62 completed jobs on Upwork. I help business owners simplify their workload and improve their online presence through a mix of Virtual Assistant services, WordPress website support and EN Swahili translation, proofreading & editing. My work focuses on keeping operations organized while ensuring websites remain clean, functional, and easy to manage. I take a practical, detail-focused approach to every task, ensuring work is completed accurately, efficiently, and in line with client needs. 🔹 Services I Offer: ✔ Virtual Assistant Support (emails, scheduling, admin tasks, Travel bookings etc) ✔ Data Entry & Spreadsheet Organization ✔ WordPress Website Design & Content Updates ✔ Elementor Page Design ✔ SEO-friendly Content Formatting ✔ Landing Page Setup ✔ Website Maintenance & Edits ✔ Basic SEO Optimization (on-page structure, keywords, formatting) ✔ Plugin Setup & Simple Customizations ✔ EN Swahili EN Swahili translation, proofreading & editing I focus on delivering reliable support that helps clients save time and keep both their business operations and websites running smoothly. 🔹 Why Clients Work With Me: ✔ Dependable and detail-oriented ✔ Clear communication and quick responses ✔ Strong organization and time management ✔ Ability to handle multiple tasks efficiently ✔ Long-term support mindset 🛠 Tools & Skills: Project Management: Asana, ClickUp. Communication: Collaboration platforms such as Slack and Zoom. Automation: Zapier , Gumloop Travel booking: Travel advisor CRM: Zoho, Travel Joy etc Others: WordPress | Elementor | Google Workspace | Microsoft Office | Basic SEO | Administrative Systems | Canvas My goal is to provide consistent, high-quality support that helps businesses stay organized and maintain a strong, effective online presence. 🚀 Let’s Work Together If you need a reliable Virtual Assistant and WordPress support specialist who can help manage your tasks and improve your website, I’d be happy to assist.

BOOKKEEPER I’m a highly organized and detail-oriented bookkeeper and I help small businesses and accountants stay on top of their finances with accuracy and clarity. 🔹 Here’s what I can do for your business: ✔️ Data Migration from spreadsheets or other accounting software ✔️ Set up new accounting system Xero QuickBooks online and Zoho books ✔️ Bank & Credit Card Reconciliations to ensure your records match your statements ✔️ Monthly Management Reports including: Balance Sheet (Statement of Financial Position) Profit & Loss (Statement of Income) Cash Flow Statements ✔️ Connect and manage bank feeds for smooth and automatic reconciliation I take time to understand your business goals so that I can offer bookkeeping support that’s both tailored and efficient. 📞 Let’s schedule a short Zoom call or Google meet to discuss how I can support your business with clean books.

✅ INVITE ME TO YOUR JOB AND TOGETHER WE WILL UNLOCK EFFICIENCY&ELEVATE CUSTOMER EXPERIENCES TO HELP YOUR BUSINESS GROW✅ Hi, I’m Ngendo! 👋Let me help. My enthusiasm is that I am constantly in pursuit of perfecting my craft by providing superior sales skills, Strong negotiation skills, with the ability to close deals and achieve sales targets. I am also by nature a people person. I just love to interact with people! What I Can Help You With: 🔹 Customer Support (Phone, Chat, Email) ✓ Friendly, empathetic, and results-driven communication ✓ Logistics management ✅Workflow, systems, and process improvement Tech Tools & AI I Use: 🛠 ChatGPT – Content drafting, customer messaging, and automation 🛠 DocuSign – Secure digital document handling and e-signatures 🛠 QuillBot – Writing enhancement and paraphrasing 🛠 Trello – Task tracking and team collaboration 👉Project and Task management (Trello, Slack, Monday. com) 👉Productivity Tools - Evernote, Slack, Teams,Zoom, Skype, Google/Apple/Microsoft tools for word processing, spreadsheets, and presentations. ✅Virtual Assistance & Admin Support: 👉 Calendar and email management 👉 Data entry, internet research, and document organization 👉 Proficient in Google Workspace, Microsoft Office, and Trello ✅ Customer Services Software that I have used: ✔ Zendesk, ✔Zoho Mail, ✔ Gorgias, ✔ Hubspot ✔ LiveChatInc, ✔ Intercom, ✔call/sms support✔Gmail, ✔Big Commerce. ✅Sales: Cold Calling & Lead Generation ✓ Confident and professional in outbound calling ✓ Background in real estate, B2B, and consulting ✓ Tools used: Zoho Voice, RingCentral, Google Voice, Vonage PS: If you're seeking a reliable, trustworthy, and professional Team Player then let's connect! 🤝