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I am a Senior Survey Programmer with over 11 years of experience, I specialize in optimizing complex survey instruments to deliver high-quality data insights.. Skills; • Enterprise Platforms: SurveyToGo, QuestionPro, Qualtrics, Alchemer, Survey Monkey. • Advanced Form Tools: Typeform, Jotform, Formstack, KoboToolbox, Formsite, Cognito Forms. • Specialized Tools: VideoAsk, Zoho Surveys, Wufoo, Logiform, SurveyHero, Qzzr, Outgrow, ScoeApp. • Core Logic: Advanced skip patterns, branching, piping, randomization, and quota management.

I’m a versatile and results-driven Sales Virtual Assistant with proven expertise in customer service, sales, lead generation, social media management, administrative support, calendar management and manual QA testing. With experience supporting international businesses across industries including beauty, cosmetics, health, automotive, energy, education, real estate, eCommerce, hospitality, tech, and publishing, I bring a wide-ranging skill set designed to help businesses grow, communicate better, and operate more efficiently. I specialize in building strong client relationships, boosting engagement, recovering lost accounts, and providing consistent, top-notch support whether it’s behind the scenes or front-facing. I’m passionate about helping businesses thrive and always bring my best to every project. 1. Services I Offer a). Customer Support & Client Relations Inbound/outbound support | Email & chat handling | CRM follow-ups | WhatsApp Business support b). Sales, Lead Generation & LinkedIn Outreach B2B lead generation | LinkedIn outreach & messaging | Sales Navigator prospecting | Cold outreach (email & Instagram) | Sales script writing | Product presentations | Sample follow-up c). Social Media & Marketing Support Content scheduling & publishing | Blog support | Canva graphics | Giveaway coordination | Influencer outreach d). Administrative & Executive Assistance Calendar & email management | Meeting coordination (Zoom, Google Meet, Zoho Calendar) | Document prep | Online research | Data entry e). QA Testing (Manual) Test case writing | Functional & usability testing | Bug reporting (Jira, Gleap, Trello) | QA coordination with dev teams f). Online Store & Platform Support Shopify support | Wix updates | Social media store integrations | Order coordination 2. Tools & Platforms I Use CRM & Communication: Zoho Suite (CRM, Invoice, Sales IQ), HubSpot, Pipedrive, Brevo, Bitrix, Webmail CRM, Quickmail, Ajira 3. Project & QA Tools: Trello, ClickUp, Jira, Gleap 4. Design & Scheduling: Canva, Wix.com, Zoho Social, Brevo, Instagram, Slack, Google Suite 5. Meetings & Collaboration: Zoom, Google Meet, Zoho Calendar, Slack Why Work With Me? I’m easy to work with, respectful, and take your business as seriously as you do. I’m self-motivated, proactive, and always eager to learn new skills. I understand the value of clear communication, asynchronous workflows, and cross-functional collaboration in remote work. Your success is my success. Your win is my win. Let’s build something great together. I’m ready to support your business with the dedication, quality, and heart it deserves. Looking forward to working with you!

Hello, I’m Joseph, a professional accountant and bookkeeper with over 10 years of experience providing top-tier financial services to businesses and individuals. I specialize in organizing financial data, ensuring accuracy, and providing actionable insights that help you make informed decisions and grow your business. Whether you're a small business owner, entrepreneur, or large company, I can handle your bookkeeping and accounting needs with efficiency, precision, and a commitment to quality. From day-to-day bookkeeping tasks to complex financial reporting, I ensure your financials are in order and up to date. Services I Offer: Full-cycle bookkeeping (Accounts payable, Accounts receivable) Bank and credit card reconciliations Financial statement preparation (Balance Sheets, Profit & Loss, Cash Flow) Payroll processing and tax filing Budgeting and financial forecasting QuickBooks, Xero, FreshBooks, SAP, NetSuite's, Zohobooks, Buildium, Propertyware and Excel expertise Month-end/Year-end closing processes Financial analysis & reporting to help drive informed business decisions Why Choose Me? Accuracy & Detail: I meticulously handle all financial data, ensuring error-free records and reports. Confidentiality: I respect your privacy and protect your sensitive financial information. Timeliness: I understand the importance of deadlines and will deliver on time, every time. Clear Communication: I believe in maintaining open lines of communication throughout the project, so you are always in the loop. I am committed to providing high-quality, reliable, and tailored accounting services to help your business thrive. If you're looking for a dedicated professional to streamline your finances and provide valuable financial insights, I’d love to work with you! Let’s connect and discuss how I can help take your financial management to the next level.

I’m a Certified Zoho Developer with of hands-on experience customizing, automating, and integrating the entire Zoho One suite—including Zoho CRM, Creator, Books, Desk, and Analytics. From automating workflows using Deluge scripting to building custom Zoho Creator apps and integrating third-party tools via REST APIs, I help businesses save time, boost productivity, and grow smarter. - Zoho CRM customization & automation - Zoho Creator app development (low-code/no-code) - Workflow automation using Deluge - Zoho Desk, Books, Projects setup & optimization - API integrations (e.g., QuickBooks, Shopify, Google Workspace, etc.) - Custom dashboards & reports in Zoho Analytics - User training and ongoing support

Zoho Solutions Expert | Software Engineer | Workflow Automation Specialist I help businesses customize and automate their Zoho systems from CRM to Books, Bookings, Creator, and more - so they run faster, smarter, and smoother. With 4+ years in software engineering and deep Zoho expertise, I’ve delivered tailored solutions for healthcare, logistics, tourism, and beyond. I’m a seasoned Software Engineer and certified Zoho Expert with a proven track record of tailoring Zoho applications to perfectly fit my clients’ unique business needs. Whether you need a fully customized CRM, complex process automation, team training, or ongoing technical support, I can help you transform your Zoho suite into a powerful business engine. Here’s what I bring to the table: Zoho System Effectiveness Audit - I help businesses evaluate and optimize their Zoho Systems to ensure they are being used effectively across sales, marketing, finance and operations. Many companies invest in Zoho but only utilize a fraction of its capabilities due to poor setup, inconsistent data, or inefficient processes. I conduct a comprehensive review of your Zoho environment to identify gaps, inefficiencies and missed opportunities then provide a clear roadmap for improvement. Zoho CRM Customization - From module customization to advanced automation, I can design a CRM that works exactly the way you do. Workflow Automation with Deluge – I write powerful Deluge scripts to automate repetitive processes, saving time and reducing errors. Multi-App Customization – Expertise in Zoho CRM, Zoho Books, Zoho Bookings, Zoho Creator (for custom apps), Zoho SalesIQ, Zoho Forms, Zoho Campaigns, Zoho Sign, Zoho Landing Pages, Zoho Flow, Zoho Analytics, Zoho Mail, Zoho Voice, Zoho Writer, Zoho People, Zoho Recruit. Training & Technical Support – After implementation, I provide comprehensive training for your team and ongoing technical support to ensure smooth operations. System Integrations – Seamlessly connect Zoho apps with each other and with third-party systems. Industry-specific experience includes: Healthcare – Customized Zoho CRM for patient management and operational workflows. Logistics – Built automated tracking, billing, and reporting systems. Tourism – Developed lead management, bookings, and itinerary tracking tools. Plus other tailored solutions across diverse industries. Why work with me? I combine my 3+ years of software engineering experience with deep Zoho platform knowledge to deliver reliable, scalable, and efficient solutions. I focus on understanding your business needs first, so the system I build truly supports your goals. I provide long-term partnership through training and technical support so your team can get the most out of Zoho. I pride myself on clear communication, timely delivery, and long-term client relationships. If you’re looking for someone who can customize, automate, train, and support your Zoho ecosystem so you can focus on growing your business - let’s talk.

BOOKKEEPER I’m a highly organized and detail-oriented bookkeeper and I help small businesses and accountants stay on top of their finances with accuracy and clarity. 🔹 Here’s what I can do for your business: ✔️ Data Migration from spreadsheets or other accounting software ✔️ Set up new accounting system Xero QuickBooks online and Zoho books ✔️ Bank & Credit Card Reconciliations to ensure your records match your statements ✔️ Monthly Management Reports including: Balance Sheet (Statement of Financial Position) Profit & Loss (Statement of Income) Cash Flow Statements ✔️ Connect and manage bank feeds for smooth and automatic reconciliation I take time to understand your business goals so that I can offer bookkeeping support that’s both tailored and efficient. 📞 Let’s schedule a short Zoom call or Google meet to discuss how I can support your business with clean books.