Hire the Best Communication skills Freelancers
in the Philippines

As an expert Customer service and Accounts management freelancer, I will provide: -Adequate support for your customers in all channels (phone, chat & email) -Policy adherence while still maintaining customer experience to standards -General/Neutral American accent -Managing workflows and in-depth knowledge to CS tools such as phone apps, CRMs and ticket management systems All that and a setup that caters no work downtime and work availability of 40 hours+

I am a dedicated Project and Operations Manager with a background as a Migration Coordinator for an Australian law firm, bringing extensive experience in improving workflows, streamlining processes, organizing tasks, and supporting teams to deliver high-quality results. I specialize in creating structure, clarity, and efficiency in fast-paced environments. 🚀 Project & Operations Management I manage timelines, coordinate deliverables, set up systems, and ensure projects stay on track. I’m proactive in identifying gaps, optimizing processes, and creating workflows that help teams work smoothly and efficiently. 💬 Communication & Support I handle email and chat communication with precision and professionalism, making sure all updates, questions, and tasks are clearly communicated and resolved in a timely manner. ⚙️ Systems & Tools Expertise Proficient in MS Office, Google Workspace, Slack, Calendly, Freshdesk, Canva, Kajabi, and major CRM/PM tools such as HubSpot, ClickUp, Trello, Toggl, and Salesforce. I adapt quickly to new platforms and learn them with ease. 💡 Strategic Planning & Task Coordination From goal setting to project scheduling, I organize priorities and resources to support business objectives and ensure smooth execution. 🎯 Migration Coordination (Australian Law Firm): I onboarded clients applying for Humanitarian Visas and Skilled Independent Visas, including those in Nursing, Midwifery, and other skilled occupations. I assisted clients with their AHPRA and ANMAC registrations and skills assessments, and prepared and submitted Expressions of Interest (EOI) and visa applications. I also ensured the accuracy, compliance, and timely submission of all migration documentation. With a solutions-oriented mindset, strong attention to detail, and a commitment to delivering reliable results, I bring stability and structure to every project I manage. If you’re looking for a dependable operations or project manager who can elevate your workflow and keep your team aligned — I’m here to help.

Your Reliable E‑commerce Customer Support VA | Shopify | Email Support | Order Tracking Specialist Hi! I’m a dedicated Customer Support Virtual Assistant with over 2 years of hands‑on experience helping Shopify store owners deliver excellent customer experiences. With a solid background of 6+ years in customer service across voice, chat, HR, and SME roles, I bring professionalism, accuracy, and genuine care to every task. I specialize in helping busy e‑commerce business owners manage customer inquiries, troubleshoot order issues, track shipments, and provide timely communication that keeps customers happy and loyal. I’m highly dependable, work with integrity, and need minimal supervision — making me a strong long‑term partner for your store. 💼 What I Can Help You With E‑commerce Support ✔ Shopify order management ✔ Email & chat customer support ✔ Refunds, returns, cancellations ✔ Dispute and chargeback assistance ✔ Handling urgent or escalated customer situations Order Tracking Expertise ✔ Parcel Panel ✔ 17Track ✔ AfterShip ✔ CJPacket ✔ YunTrack ✔ Yanwen ✔ Global Express ✔ Global Parcel Tracking ✔ …and more (I’ve even introduced these tools to previous teams to boost efficiency.) Customer Support Tools I Use Shopify, Gorgias, Freshdesk, Zoho, Gmail, Slack, Peoplesafe, Blackscreen, Contact Workspace, Nessie, SNow, Workday, Genesys, Avaya, MightyCall, DeepL. 🌱 Why Clients Enjoy Working With Me ✨ Reliable & Consistent – I deliver tasks on time and communicate proactively. ✨ Calm Under Pressure – I handle tough customers and busy days with ease. ✨ Detail‑Oriented – Accurate order tracking, clean documentation, and error‑free updates. ✨ Customer‑Focused – I genuinely love helping customers and protecting your brand reputation. ✨ Integrity‑Driven – I value honesty and long‑term client relationships. 📌 Professional Background 4+ Years Voice CSR 10 Months Chat Support 2 Years CSR (HR account) 2 Years SME (HR account) 2 Year E‑commerce Virtual Assistant (Upwork) 6 Months Team Manager BSBA – Human Resource Management This combination has trained me to handle customers with empathy, follow structured workflows, and deliver high‑quality results. 💬 Let’s Work Together If you’re looking for someone who takes initiative, communicates clearly, and treats your business like their own — I’m here to help. I’d love to support your Shopify store and help your customers have the best experience possible. Send me a message — I’m ready when you are!

Highly motivated professional with a passion for results in fast-paced environments. I bring over 10 years of experience as a freelancer, excelling in administrative support, real estate, marketing & operations, e-commerce, payroll & finance, and lead generation. Marketing & Operations: I possess a keen understanding of developing and executing strategic marketing campaigns across various channels. My operational skills ensure efficient project management and flawless execution. Financial Acumen: Ensuring accurate payroll processing, bookkeeping, and financial reporting. E-Commerce: I am well-versed in the intricacies of e-commerce platforms, adept at the back end, admin and order entry support, and managing online stores to maximize sales. Real Estate: My experience in the real estate industry allows me to provide comprehensive support, from market research and property data management to client communication. Administrative Support: I am a highly organized and detail-oriented individual with exceptional administrative skills. I can efficiently manage calendars, emails, and documents, ensuring a smooth workflow. Lead Generation Pro: I excel at identifying and generating qualified leads through various strategies, driving business growth and exceeding sales targets. My ability to thrive in fast-paced environments, combined with my diverse skillset, makes me a valuable asset to any team. I am a quick learner, eager to take on new challenges, and always strive to deliver exceptional results I have a perfect home office setting, with a fast and reliable internet connection of 200mbps, a Dual Monitor i7 Desktop Computer, M3 Macbook Air, Plantronics noise-canceling headset, and a printer to function in everything the right manner.

🚫 NO COMMISSION-BASED JOBS! 🌟𝐑𝐞𝐬𝐮𝐥𝐭-𝐃𝐫𝐢𝐯𝐞𝐧 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 𝐁𝐥𝐞𝐧𝐝𝐢𝐧𝐠 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐢𝐬𝐦 𝐚𝐧𝐝 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐭𝐲 🌟 My name is Richelle and I'm from the Philippines. I provide end-to-end support in 𝐁2𝐁 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡, 𝐒𝐚𝐥𝐞𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭, 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠, 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞. As a remote virtual assistant, cold caller, and sales development representative, I help businesses grow by improving lead conversion, optimizing CRM systems, and managing outbound and inbound client communication. I currently lead a small support team I personally trained to handle cold outreach tasks like calls, emails, and follow-ups, as well as customer service, chat support, and simple video editing. They also have experience in LinkedIn and Instagram outreach. I supervise their work closely to make sure everything aligns with your expectations and quality standards. Depending on your budget and workload, I can allocate one or more team members to handle the day-to-day outreach while I oversee performance and communication to ensure smooth delivery. Welcome to my freelancing realm, where I bring a unique mix of expertise and personal charm across four vital domains: 1️⃣📞 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠: A seasoned cold caller, I transform cold outreach into meaningful sales conversations. Skilled in prospecting and CRM tracking, I build data-backed pipelines and engage with decision-makers to generate qualified leads for B2B and B2C campaigns. Lead generation and data scraping in compiling a lead list is different and we don't offer data scraping. The ICP and lead list should be provided by the client themselves for smoother work on cold calling. 2️⃣🗓️ 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠: Your calendar becomes my mission. I specialize in B2B and B2C appointment setting, follow-ups, and lead nurturing using tools like Calendly, HubSpot, and Google Calendar. My workflow ensures consistent meetings, optimized show-up rates, and smooth hand-offs for account executives or closers. 3️⃣🤗 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: With years of experience as a customer support representative and executive virtual assistant, I provide administrative, email, and chat support that enhances brand reputation. My empathetic yet organized approach ensures excellent customer experience and operational flow. 4️⃣💲𝐒𝐚𝐥𝐞𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: As a sales development representative (SDR), I research and qualify leads, identify new opportunities, and create targeted outreach strategies. I help teams hit sales goals by strengthening pipelines, segmenting data, and improving market reach through CRM and automation tools. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡: (arranged from most recent to least) 💻 Ad Agency - Reach Drive Media 📱Social Media Management - Nova Media Co. 💍 Wedding Industry - The Modern Brides BFF 🌿Cannabis Accessories - Loud Leaf Distribution 💲Tax Advising - CEO Haven 🌐 Web Development and Digital Marketing – Moonstone Interactive 🤖 AI Medical Billing Automation – Optipay RCM 📸 Digital Publicity Media Agency – Nafs Media 💉 Med Spa & Weight Loss Clinics (Peptides) – Medovation Partners, Cascadia 🏭 Tax Credit for Manufacturing – TC Specialist 🧼 Exterior Cleaning (power washing, window washing, etc.) – Clearly Amazing 🚛 Trucking Insurance – Heritage Insurance Advisors 💻 SaaS – Connecteam, Onfire ☀️ Solar Panel – SolarX, Sol 🏢 Property Management – Poplar Homes 🏡 Real Estate – Sold Next Day ❄️ HVAC 🏥 Medical Insurance and Healthcare Customer Service – Healthfirst 📞 Technical Support & Sales – AT&T, Verizon, Comcast, 1-800-Flowers, Big Lots Tools I have experience in: 𝘊𝘙𝘔: ✨HubSpot ✨Monday. com ✨Close ✨GoHighLevel ✨Follow-up Boss 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯: ✨Outlook ✨Gmail ✨LinkedIn ✨Skype ✨Slack ✨Zoom ✨WhatsApp ✨Telegram ✨ Signal ✨Viber ✨Microsoft Teams 𝘊𝘢𝘭𝘦𝘯𝘥𝘢𝘳 𝘧𝘰𝘳 𝘈𝘱𝘱𝘰𝘪𝘯𝘵𝘮𝘦𝘯𝘵 𝘚𝘦𝘵𝘵𝘪𝘯𝘨: ✨Calendly ✨Chili Piper ✨Google Calendar ✨Zoom Calendar 𝘋𝘪𝘢𝘭𝘦𝘳: ✨Aircall ✨Skype ✨Google Voice ✨Mojo ✨VICIdial ✨Zoom Phone ✨Phone Burner ✨Vonage ✨Kixie ✨Grasshopper ✨Follow-up Boss Key Skills: 🎯 Targeted Prospecting & Lead Qualification 🤝 Relationship Building & Client Retention 📊 Data-Driven Sales Strategy 💡 Product & Market Positioning 📈 Pipeline Management & Conversion Optimization 🌐 Market Research & Competitor Analysis 📑 Clear, Effective, and Professional Communication 📞 Cold Calling & Sales Outreach 🧩 CRM Setup, Data Entry, and Workflow Management Combining professionalism and personality, I'm not just a freelancer – I'm your growth partner, dedicated to helping you scale your business, close more deals, and retain happy clients. Let's build success together!🤝 If you have any questions, feel free to reach out, and let's discuss how I can be of assistance to you. With love, Richelle

Hello, I appreciate you taking the time to review my profile. I’m goal-oriented and career-driven with over five years of Account Management, Telesales, Customer Care, and Lead generation experience. I have a passion for resolving customer issues while building a solid relationship with them. I pride myself on having a strong work ethic. I used to setting and achieving goals. I am very much dependable with a positive attitude and Self-motivated. I am working effectively with little direction. Flexible. Strong determination and persistence. Always eager and Willing to add knowledge. I have a strong loyalty and belief in teamwork. I am a freelancer and very much flexible with my schedule. I´m looking forward to hearing from you soon! Best Regards, Yessa