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Your Reliable E‑commerce Customer Support VA | Shopify | Email Support | Order Tracking Specialist Hi! I’m a dedicated Customer Support Virtual Assistant with over 2 years of hands‑on experience helping Shopify store owners deliver excellent customer experiences. With a solid background of 6+ years in customer service across voice, chat, HR, and SME roles, I bring professionalism, accuracy, and genuine care to every task. I specialize in helping busy e‑commerce business owners manage customer inquiries, troubleshoot order issues, track shipments, and provide timely communication that keeps customers happy and loyal. I’m highly dependable, work with integrity, and need minimal supervision — making me a strong long‑term partner for your store. 💼 What I Can Help You With E‑commerce Support ✔ Shopify order management ✔ Email & chat customer support ✔ Refunds, returns, cancellations ✔ Dispute and chargeback assistance ✔ Handling urgent or escalated customer situations Order Tracking Expertise ✔ Parcel Panel ✔ 17Track ✔ AfterShip ✔ CJPacket ✔ YunTrack ✔ Yanwen ✔ Global Express ✔ Global Parcel Tracking ✔ …and more (I’ve even introduced these tools to previous teams to boost efficiency.) Customer Support Tools I Use Shopify, Gorgias, Freshdesk, Zoho, Gmail, Slack, Peoplesafe, Blackscreen, Contact Workspace, Nessie, SNow, Workday, Genesys, Avaya, MightyCall, DeepL. 🌱 Why Clients Enjoy Working With Me ✨ Reliable & Consistent – I deliver tasks on time and communicate proactively. ✨ Calm Under Pressure – I handle tough customers and busy days with ease. ✨ Detail‑Oriented – Accurate order tracking, clean documentation, and error‑free updates. ✨ Customer‑Focused – I genuinely love helping customers and protecting your brand reputation. ✨ Integrity‑Driven – I value honesty and long‑term client relationships. 📌 Professional Background 4+ Years Voice CSR 10 Months Chat Support 2 Years CSR (HR account) 2 Years SME (HR account) 2 Year E‑commerce Virtual Assistant (Upwork) 6 Months Team Manager BSBA – Human Resource Management This combination has trained me to handle customers with empathy, follow structured workflows, and deliver high‑quality results. 💬 Let’s Work Together If you’re looking for someone who takes initiative, communicates clearly, and treats your business like their own — I’m here to help. I’d love to support your Shopify store and help your customers have the best experience possible. Send me a message — I’m ready when you are!

Hi there! 👋😊 I'm a dedicated Virtual Assistant and Customer Support Specialist with over 10 years of experience supporting clients through chat, email, and phone while also handling a wide range of administrative tasks. Before becoming a freelancer on Upwork, I worked with companies like TaskUs, IBEX Global, and ePerformax, providing customer support for billing, account management, troubleshooting, and appointment scheduling. As a Virtual Assistant, I've also managed email inboxes, conducted research, performed data entry, and provided administrative support to help clients stay organized and keep their operations running smoothly. I'm highly adaptable, detail-oriented, and quick to learn new tools and systems. Clients appreciate my reliability, clear communication, and ability to balance multiple tasks while maintaining accuracy and professionalism. Whether you need ongoing support or assistance with a short-term project, I'm committed to delivering dependable, high-quality work and making your day a little easier. What I can help with: ✅Live chat and email support ✅Customer success and relationship management ✅Ticketing and CRM systems ✅Technical and product support ✅Appointment scheduling ✅Admin and virtual assistance ✅Conflict resolution and escalations 🛠 Tools I have worked with: CRM platforms, chat systems, knowledge bases, productivity tools, etc. I believe excellent customer service is built on clarity, connection, and care, and that is exactly what I aim to deliver. I would love to partner with you to make your workflow smoother and your clients happier. Let’s get started!

I am a dedicated Project and Operations Manager with a background as a Migration Coordinator for an Australian law firm, bringing extensive experience in improving workflows, streamlining processes, organizing tasks, and supporting teams to deliver high-quality results. I specialize in creating structure, clarity, and efficiency in fast-paced environments. 🚀 Project & Operations Management I manage timelines, coordinate deliverables, set up systems, and ensure projects stay on track. I’m proactive in identifying gaps, optimizing processes, and creating workflows that help teams work smoothly and efficiently. 💬 Communication & Support I handle email and chat communication with precision and professionalism, making sure all updates, questions, and tasks are clearly communicated and resolved in a timely manner. ⚙️ Systems & Tools Expertise Proficient in MS Office, Google Workspace, Slack, Calendly, Freshdesk, Canva, Kajabi, and major CRM/PM tools such as HubSpot, ClickUp, Trello, Toggl, and Salesforce. I adapt quickly to new platforms and learn them with ease. 💡 Strategic Planning & Task Coordination From goal setting to project scheduling, I organize priorities and resources to support business objectives and ensure smooth execution. 🎯 Migration Coordination (Australian Law Firm): I onboarded clients applying for Humanitarian Visas and Skilled Independent Visas, including those in Nursing, Midwifery, and other skilled occupations. I assisted clients with their AHPRA and ANMAC registrations and skills assessments, and prepared and submitted Expressions of Interest (EOI) and visa applications. I also ensured the accuracy, compliance, and timely submission of all migration documentation. With a solutions-oriented mindset, strong attention to detail, and a commitment to delivering reliable results, I bring stability and structure to every project I manage. If you’re looking for a dependable operations or project manager who can elevate your workflow and keep your team aligned — I’m here to help.

Ready to take on the details so you don't have to! 𝙒𝙝𝙮 𝘾𝙝𝙤𝙤𝙨𝙚 𝙈𝙚? ❇️Expert Data Entry Skills ❇️Comprehensive Web Research ❇️Reliable Admin Support ❇️Strong Organizational Skills ❇️Proficiency in Office Software ❇️Follow-up Communication Skills ❇️Content Creation ❇️Content Scheduling ❇️Community Management ❇️Relationship Building ❇️Personalization Techniques for Outreach ❇️Direct Messaging (DM) Campaigns 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙄 𝙊𝙛𝙛𝙚𝙧: ✅Data Entry (Online/Offline) ✅Web Research ✅Data Collection Analysis ✅Document Formatting ✅Administrative Assistance ✅Email Management ✅Calendar Management ✅ Social Media Management ✅ Social Media Outreach 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: With over 4 years of experience, I have worked with various establishments, companies and clients from diverse background, helping them streamline their administrative processes and achieve their goals. My previous job/project include: ✨Plant Pathology Research Officer ✨Data Entry of GTNP - recruited in GTNP-IC Talent Clouds ✨Technical Staff - School of Medicine ✨Technical Aide of DOST-PCAARRD Funded Project ✨Virtual Assistant to a Book Cover Company 𝗟𝗲𝘁'𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿! If you are looking for a reliable and efficient professional to support your business, feel free to reach out 📩 Let's discuss how can I help you achieve your goals! 🤝

I am a seasoned customer service and sales professional, backed by a wealth of experience that has honed my expertise. While I pride myself on my current skill set, I am committed to continuous learning and skill development. My communication skills are top-notch, making me an ideal candidate if you need a persuasive voice to convey your message effectively. Additionally, I excel in managing documents, emails, and reports, providing a trustworthy hand for all your organizational needs. Proficient in utilizing various software tools, including phone systems, Salesforce, and other business-specific websites, I am well-equipped to handle the technological demands of the job. My track record reflects a consistent commitment to exceeding expectations, and I am highly trainable, ensuring adaptability to new challenges. I bring a proactive approach to my work, always striving for excellence. My experience encompasses the successful utilization of software tools relevant to the industry, further underscoring my proficiency in the role. I welcome constructive feedback as it represents an opportunity for growth and improvement, recognizing that learning is an ongoing process.

As an expert Customer service and Accounts management freelancer, I will provide: -Adequate support for your customers in all channels (phone, chat & email) -Policy adherence while still maintaining customer experience to standards -General/Neutral American accent -Managing workflows and in-depth knowledge to CS tools such as phone apps, CRMs and ticket management systems All that and a setup that caters no work downtime and work availability of 40 hours+