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Hello! My name is Rhea - a freelancer with over 7 years of experience. I graduated with a Bachelor of Science in Human Resource Development Management in 2016 and am currently pursuing a Master’s degree in Business Administration. Here are my expertise: - Client Relationship Management - Project Management - Account Manager (different fields - Real Estate, Marketing Agency, Childcare industry, etc) - Hiring Assistant - Recruitment Consultant - Executive Virtual Assistant As the founder of Elite Setter Solution, I lead a dedicated team that customizes solutions to meet your unique needs. Let's connect to explore how we can achieve your goals together! :) Cheers!

As a freelancer, my primary objective is client satisfaction. No matter what I will work to the extreme to complete the jobs as per the client requirement. I am always keen to provide high-quality results within a short period of time. Virtual Assistant/Administrative Support My experience and skills include: ✅ Scheduling and conducting interviews and meetings ✅ Drafting minutes of the meetings ✅ Answering/addressing customers issues ✅ Strong knowledge of Google Drive/Spreadsheets/Docs/Calendar ✅ Strong command on Microsoft Office (Word/Excel/PowerPoint) ✅ Social media management (Facebook/Instagram/Twitter/ Snapchat) ✅ Excellent research skills Customer Service via Phone/Chat support/Shopify/Georgias/Amazon/eBay and other platform My experience and skills include: ✅ Assist in high volume incoming calls and chats ✅ Assist customer with order checkout, errors and delivery options, ✅ Handled complaints and escalations ✅ Process credits according to company guidelines ✅ Answering/Addressing customers issues ✅ Order Inquiries ✅ Shipments creation ✅ Troubleshoot cable, phone, and internet over the phone and chat. Thank you so much for dropping by and I hope I can be of help with your business. Contact me today, I can be interviewed anytime! ;)

𝙄’𝙢 𝙝𝙚𝙧𝙚 𝙩𝙤 𝙝𝙖𝙣𝙙𝙡𝙚 𝙩𝙝𝙚 𝙚𝙫𝙚𝙧𝙮𝙙𝙖𝙮 𝙩𝙖𝙨𝙠𝙨 𝙬𝙞𝙩𝙝 𝙥𝙧𝙖𝙘𝙩𝙞𝙘𝙖𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩, 𝙨𝙤 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙜𝙧𝙤𝙬𝙩𝙝. ✨ 🎓 Bachelor's Degree in 𝙄𝙣𝙩𝙚𝙧𝙣𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙏𝙤𝙪𝙧𝙞𝙨𝙢 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 🏡 1 year as 𝙍𝙚𝙖𝙡 𝙀𝙨𝙩𝙖𝙩𝙚 𝘼𝙜𝙚𝙣𝙩 / 𝙋𝙧𝙤𝙥𝙚𝙧𝙩𝙮 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 👩🏻‍🏫 1 year as 𝙀𝙎𝙇 𝙊𝙣𝙡𝙞𝙣𝙚 𝙏𝙚𝙖𝙘𝙝𝙚𝙧 📌 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 & 𝙇𝙚𝙖𝙙 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ⤷ 𝗜𝗻𝗯𝗼𝘅 & 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 – Keeping emails and schedules organized. ⤷ 𝗟𝗲𝗮𝗱 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 – Recording and updating details so no opportunity is missed. ⤷ 𝗖𝗹𝗶𝗲𝗻𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 – Supporting customer messages and follow-ups. 📑 𝘼𝙙𝙢𝙞𝙣 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ⤷ 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆 & 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 – Accurate and reliable recording of information. ⤷ 𝗙𝗶𝗹𝗲 & 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 – Arranging files for easy access. ⤷ 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 & 𝗨𝗽𝗱𝗮𝘁𝗲𝘀 – Simple tracking and summaries for reference. 🏠 𝙍𝙚𝙖𝙡 𝙀𝙨𝙩𝙖𝙩𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ⤷ 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗟𝗶𝘀𝘁𝗶𝗻𝗴 – Creating and updating listings with accurate details and photos. ⤷ 𝗟𝗲𝗮𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 – Tracking client inquiries and following up promptly. ⤷ 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗣𝗼𝘀𝘁𝗶𝗻𝗴 – Promoting listings and open houses online. ⤷ 𝗖𝗹𝗶𝗲𝗻𝘁 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻 – Scheduling property viewings and managing communication. ⤷ 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 – Preparing and organizing contracts, forms, and client files. 📲 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ⤷ 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴 – Posting consistently to keep your pages active. ⤷ 𝗕𝗿𝗮𝗻𝗱𝗲𝗱 𝗣𝗼𝘀𝘁𝘀 – Graphics and captions that match your brand voice. ⤷ 𝗙𝗲𝗲𝗱 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 – Keeping posts arranged for a neat, professional look. 🖼️ 𝙂𝙧𝙖𝙥𝙝𝙞𝙘 𝘿𝙚𝙨𝙞𝙜𝙣 ⤷ 𝗕𝗿𝗮𝗻𝗱 𝗠𝗮𝘁𝗲𝗿𝗶𝗮𝗹𝘀 – Designs like banners, signage, brochures, and flyers for both print and digital use. ⤷ 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗚𝗿𝗮𝗽𝗵𝗶𝗰𝘀 – Branded visuals for posting online. ⤷ 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝗕𝗿𝗮𝗻𝗱𝗶𝗻𝗴 – Designs aligned with your business style. 💎 Skills That Set Me Apart 𝘼𝙙𝙖𝙥𝙩𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙖𝙣𝙙 𝙁𝙡𝙚𝙭𝙞𝙗𝙞𝙡𝙞𝙩𝙮: I quickly adjust to new tasks, tools, and environments while staying efficient and focused. 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣: I communicate clearly and professionally with clients and team members through email, and chat. 𝙊𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙖𝙣𝙙 𝘿𝙚𝙩𝙖𝙞𝙡-𝙊𝙧𝙞𝙚𝙣𝙩𝙚𝙙: I manage data, documents, and schedules accurately to ensure smooth daily operations. 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧-𝙁𝙤𝙘𝙪𝙨𝙚𝙙 𝙈𝙞𝙣𝙙𝙨𝙚𝙩: I prioritize client satisfaction by providing reliable support and maintaining positive relationships. 𝙏𝙚𝙘𝙝-𝙎𝙖𝙫𝙫𝙞𝙣𝙚𝙨𝙨 𝙖𝙣𝙙 𝘾𝙤𝙣𝙩𝙞𝙣𝙪𝙤𝙪𝙨 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜: I easily learn new systems, use digital tools effectively, and keep improving my skills. 📩 Send me an 𝗨𝗽𝘄𝗼𝗿𝗸 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 I can start as soon as possible and prefer long-term contract. 😉

I’m a customer service professional passionate about learning, growth, and creating exceptional client experiences. With a strong foundation built on years of hands-on experience, I’ve developed skills that align perfectly with my personality: empathy, communication, adaptability, and problem-solving. I offer reliable and responsive support via chat, email, ticketing systems, and phone, ensuring that every customer feels heard, understood, and valued. I believe that understanding a customer's needs is the first step to exceeding their expectations—and that's where I thrive. Whether it’s resolving issues or fostering brand loyalty, I’m committed to going the extra mile to ensure customer satisfaction. I'm available to work full-time during U.S. business hours and bring with me a proven track record of strong work ethic, professionalism, and a passion for meaningful communication. Your Trusted Voice for Customer Engagement Skilled in customer service, sales & marketing, cold calling, appointment setting, e-commerce, email support, graphic & web design, order fulfillment, data entry, lead generation, shipping coordination, invoicing, and payroll. Tools I Use: Zendesk • Go High Level • RingCentral • Batch Dialer • Slack • Microsoft Teams • Google Drive • Zoho CRM • Genesys • Salesforce • Podio • Google Calendar

With 12+ years of experience and 17,000+ Upwork hours, I’ve built a reputation as a Top Rated freelancer with a 100% Job Success Score. I specialize in helping businesses scale through digital marketing, SEO, social media management, and client account management. 🔹 What I Do Best — Account Management & Client Success – Act as the main point of contact, ensuring smooth communication, clear deliverables, and premium client experience. — SEO & Content Strategy – From on-page optimization to keyword research and analytics, I’ve helped brands improve visibility and grow organic traffic. — Social Media Marketing – Creating, managing, and optimizing content calendars, campaigns, and paid ads across platforms. — Digital Project Management – Coordinating designers, developers, ad specialists, and VAs using Notion, Trello, Asana, and Slack. — Virtual Executive Assistance – High-level support for entrepreneurs and agencies, handling operations, research, reports, and marketing tasks. I’ve worked with clients across fashion, wellness, tech, lifestyle, and healthcare, blending my background as a nurse turned digital marketing strategist to bring both analytical and creative solutions to the table. 💡 What sets me apart: ✔ 12+ years of proven success in SEO & digital marketing ✔ 17,000+ Upwork hours, 100% Job Success ✔ Trusted by agencies & founders for premium, reliable execution ✔ A true partner who cares about client growth and efficiency You can learn more about my services here: rmbvasolutions.com If you’re looking for someone who can manage client accounts, drive digital marketing success, and deliver results without the handholding, let’s connect.

I started my Amazon VA journey in 2019 and have built 6 years of hands-on experience in the e-commerce industry. I began with product listing creation and continuously invested in my skills by completing several Amazon courses, including Amazon VA Masterclass, Amazon PPC Management, and Wholesale & Online Arbitrage. These learning experiences helped me grow in the field and take on more advanced responsibilities. Today, I’m confident working across a wide range of Amazon tasks, including: Listing troubleshooting and issue resolution Listing optimization using Helium10 and Jungle Scout Product research for Private Label Basic PPC management Review aggregation globally Account health monitoring Filing and managing cases with Seller Support Managing and organizing Amazon reviews Child–parent ASIN structuring Category correction Creating and managing FBA shipments Supplier sourcing through Alibaba Throughout my career, I’ve handled many technical challenges and errors, resolving them through flat files or coordinated support cases. I’m also experienced in managing customer complaints and various listing-related concerns. I’ve worked with a wide range of product types—everything from toys and food supplements to accessories, clothing, wooden items, and laboratory materials. My experience spans Amazon marketplaces in the US, EU, UK, and UAE. Outside of Amazon, I also have basic experience with Shopify, BOL, OTTO, Kaufland, Cdiscount, CDON, and Tradebyte (MyToys), as well as foundational knowledge in marketplace integrations. I hold a degree in Information Technology from Southern Luzon State University, which supports my ability to adapt, analyze, and meet client expectations efficiently. I’m committed, detail-oriented, and easy to work with. I’m confident that I can contribute positively to your business, and I look forward to the opportunity to work together. Thank you! Thirdparty App Knowledge: - ClickUp - Slack - Monday - Trello - Basecamp - Microsoft Teams / Planner - Helium10 / Jungle Scout - Photoshop - Googlesheet - Outlook