Hi! I’m Diane, a highly organized and proactive Executive Assistant and Virtual Assistant with nearly 6 years of experience, including 4 years supporting executives, entrepreneurs, and growing businesses.
I specialize in providing reliable administrative, executive, customer service, CRM, project coordination, and business support. My goal is simple: to take tasks off my clients’ plates, keep things organized, and make sure nothing important gets overlooked.
Executive & Administrative Support:
I have extensive experience managing day-to-day executive responsibilities, including:
Email and inbox management
Calendar and schedule management
Travel planning and booking flights, accommodations, and transportation
Meeting and appointment coordination
Online payments, reimbursements, refunds, and expense tracking
Research and administrative tasks
Personal and professional task management
Project and event coordination
Team communication and follow-ups
Handling confidential information with discretion
In my previous role as an Executive Assistant to a high-profile travel content creator, I supported both personal and business-related responsibilities. This required strong attention to detail, flexibility, discretion, and the ability to anticipate needs and work independently in a fast-paced environment.
CRM & Customer Support:
I also have hands-on experience with several CRM and customer management platforms, including:
Salesforce | Zoho CRM | HubSpot | Go High Level | Kajabi
My experience includes managing customer inquiries, tracking customer interactions, lead generation, maintaining pipelines, following up with prospects, supporting marketing campaigns, and providing timely customer service.
I also have experience using Zoho CRM and Salesforce in customer service and BPO environments, handling inbound calls and emails, troubleshooting customer concerns, and ensuring a positive customer experience.
Lead Generation & Email Outreach:
I have experience supporting lead generation, marketing, and outreach campaigns using tools such as:
Instantly | Apollo | HubSpot | Mailchimp | Klaviyo
I have managed automated email sequences, prospect follow-ups, lead tracking, campaign coordination, and outreach for potential clients, sponsors, and business partners.
E-Commerce & Customer Support:
I also have extensive experience with Shopify and Kajabi, including managing online orders, customer inquiries, refunds, returns, subscriptions, course-related support, and general e-commerce operations.
Project & Data Management:
I’m comfortable working with:
ClickUp | Trello | Lark | Google Workspace | Google Sheets | Google Docs
I use these platforms to organize projects, track deadlines, manage tasks, coordinate with teams, maintain records, and ensure projects move forward efficiently.
Strategic & Creative Support:
Beyond administrative work, I also bring a creative and strategic mindset to my work. I have experience supporting social media, content planning, marketing initiatives, lead generation, and brainstorming ideas designed to improve audience engagement and business growth.
I’m a quick learner, highly adaptable, detail-oriented, proactive, and comfortable learning new tools and processes. Whether you need someone to manage your inbox and calendar, support customers, organize your CRM, coordinate projects, manage your e-commerce operations, or simply help keep your business running smoothly, I’m ready to help.
Let’s work together to make your business more organized, efficient, and productive!
Adobe After Effects
Adobe Photoshop
Canva
Adobe Lightroom
Content Writing
Blog Content
Adobe Premiere Pro
Social Media Advertising
Social Media Management
Social Media Content
Mia Joy S.
Bacoor, Philippines
$25/hr
4.9
40 jobs
Top-Rated Plus on Upwork Since 2018 | HR Manager | People Operations | Training & Development | Executive Support
With over 14 years of experience, I build and scale high-performing HR functions for global teams and global clients. I specialize in structuring HR operations, improving workflows, and driving performance, accountability, and team development across fast-growing businesses.
I work closely with CEOs, founders, and operations leaders to ensure HR is not just administrative, but a core driver of business growth.
I have supported companies across the US, Australia, UK, and globally distributed teams, managing employees, contractors, casuals, and freelance staff across industries including law firms, CPA firms, fintech, construction, staffing, and digital businesses.
Clients & Industries Supported
Atom Modular (Australia – modular construction)
Ethen Ostroff Law (US law firm – personal injury)
Attorney Assistant and Turn Key Ops (US staffing firms)
Gelt (CPA firm – US, UK, Israel)
Halo Labs (Australian FinTech)
Tax Goddess (US CPA firm)
PlantSwitch (US manufacturing)
Venture Beyond (UK agency)
Integral Associate (US training and development)
LeClaire Enterprises (US real estate)
Core areas of expertise:
* Building HR departments from the ground up
* Designing SOPs, onboarding systems, and scalable processes
* Developing KPI frameworks and performance management systems
* Leading full-cycle recruitment and talent strategy
* Managing global teams across offshore and onshore operations
* Driving training and development programs across departments
* Supporting compliance across multiple countries
* Overseeing contractor and employee lifecycle management
Training and Development Leadership
I have led and managed training departments, including overseeing trainers and building structured learning programs across teams.
I have also developed training materials and onboarding systems specifically for law firms, including personal injury and workers’ compensation practices, ensuring teams are equipped with both technical and client-facing skills.
Proven Talent Placement
I have successfully placed top-tier talent across multiple industries, from entry-level to executive roles, including customer service, sales, IT, engineering, healthcare, finance, marketing, and legal roles such as workers’ compensation, personal injury, and paralegals.
Executive Support Experience
With 6 years of experience supporting CEOs, I bring a strong business and operational mindset into HR. I have worked as a strategic partner, supporting decision-making and execution across business operations.
Tools & Systems
HRIS, Payroll & Workforce Management: Rippling, Deel, BambooHR, Workday, Employment Hero, Zelt, Freshteam, ADP
Recruitment & Talent Acquisition: LinkedIn Recruiter, Indeed, ZipRecruiter, JazzHR, Toptal
AI & Automation Tools: ChatGPT, ClaudeAI, HireVue, VideoAsk, Miro, MURAL
Project & Workflow Management: Monday, ClickUp, Asana, Trello, Jira, Notion, Zapier
CRM Systems: Salesforce, HubSpot, Zoho, Pipedrive
Payroll & Finance (including AU payroll): Xero, Odoo, Airwallex, Ramp
Training & Learning Platforms: Moodle, LearnDash
Communication & Collaboration: Slack, Microsoft Teams, Zoom, Google Meet
One thing I’ve learned over the years is that great teams and strong systems drive great results. Thank you for reviewing my profile. I would welcome the opportunity to connect.
Administrative Support
Online Chat Support
Customer Service
Staff Recruitment & Management
Social Media Management
IT Recruiting
LinkedIn Recruiting
John O.
Quezon City, Philippines
$33/hr
5.0
37 jobs
I help businesses make better people decisions through HR consulting, recruitment services, compensation analysis, People Analytics, and AI-enabled HR process improvement.
I am a Certified HR Professional (CHRP®), Certified Management Consultant (CMC®), and Senior Compensation Analyst with 10+ years of experience supporting companies in the Philippines, Australia, the US, and other international markets.
My work combines practical HR operations with data-driven decision-making. I can help you structure compensation, improve HR processes, build HR dashboards, clean and organize workforce data, create job descriptions, support HRIS implementation, and use AI tools to make HR work faster, clearer, and more scalable.
I can support you with:
People Analytics & HR Dashboards
Workforce dashboards, HR metrics, employee data analysis, attrition tracking, hiring reports, headcount reports, performance data, compensation analysis, and management-ready insights.
AI-Enabled HR Process Improvement
Using AI tools to improve HR documentation, recruitment workflows, employee communications, policy drafting, job description creation, HR reporting, and decision support.
Compensation & Total Rewards
Salary benchmarking, job leveling, pay structure design, compensation reports, benefits review, and practical pay administration frameworks.
HR Consulting & HR Operations
HR policies, employee handbooks, contracts, employee relations, performance management, onboarding, offboarding, compliance support, and general HR advisory.
Recruitment & Talent Acquisition
End-to-end recruitment, technical hiring, candidate screening, job ads, interview guides, and hiring process improvement.
Clients usually work with me when they need someone who can bridge strategy and execution: someone who can understand the business issue, organize the HR data, create practical recommendations, and convert everything into clear documents, dashboards, and action steps.
If you need an HR consultant who understands both people and data, I can help.
My previous projects:
HR Analytics
People Analytics
Workforce Analytics
HR Dashboards
HR Metrics
HR Reporting
Workforce Planning
Compensation Analysis
Salary Benchmarking
Job Leveling
Pay Structure Design
HRIS Implementation
HRIS Optimization
Employee Data Analysis
Recruitment Analytics
Attrition Analysis
AI in HR
AI-Enabled HR
HR Process Automation
Google Sheets Automation
Excel HR Reporting
Performance Management
Employee Relations
HR Consulting
Human Resource Management
Management Consulting
Recruiting
Resume Writing
Compensation
Compensation Report
Total Compensation Structuring
Benefits
Human Resource Information System
Human Resource Information System Implementation
Google Sheets
Google Sheets Automation
Excel Formula
Human Resources Analytics
Human Resources Consulting
Corrine Andrea M.
San Fernando, Philippines
$15/hr
5.0
7 jobs
Helping eCommerce businesses streamline operations, improve customer experience, and build efficient support systems for 5+ years.
Hi, I’m Corrine - a Magna Cum Laude Psychology graduate and a Customer Service & Operations Specialist with 5+ years of experience supporting businesses across eCommerce, customer experience, operations, and virtual assistance.
I’ve worked with clients across Australia, New Zealand, US and the UK, helping teams build smoother workflows, stronger customer relationships, and scalable operational systems.
What I bring to the table:
📩 Customer Service & Client Support
• Email and chat support
• Customer experience management
• Complaint handling & resolution
• Empathetic and professional communication
• CRM, ticketing, and customer support management
👩🏻💻 Operations & Administrative Support
• Workflow and process optimization
• Calendar and inbox management
• SOP creation and documentation
• Team coordination and onboarding
• Administrative support and data management
⚙️ eCommerce & Systems Experience
• Shopify backend support and store operations
• Subscription management through Recharge & Loop
• Customer review platform management and reputation support
• Gorgias ticketing and customer support workflows
• Airtable, Trello, Notion, Google Workspace & Slack
• Order management and fulfillment coordination
• Process improvement and systems organization
I’m highly organized, proactive, and solutions-driven, with a strong focus on creating efficient systems and positive customer experiences. I genuinely enjoy helping businesses operate more smoothly while ensuring customers feel heard, supported, and valued.
If you’re looking for someone dependable who can support both customer-facing operations and backend business systems with care, efficiency, and initiative — I’d love to help your business grow.
Customer Service
Ecommerce
Team Management
Administrative Support
Gorgias
Email Management
Shopify
Gmail
Dropshipping
Customer Satisfaction
Customer Care
Paulita B.
Viente Reales, Valenzuela City, Philippines
$20/hr
4.9
30 jobs
HIRE ME!
With over 20 years of experience, I have successfully established recruitment and Human Resources departments for three startup companies, demonstrated expertise in Recruitment and Human Resource Management, handled onshore and offshore recruitment in various fields, implemented HR policies in both Australian and US companies, ensured ISO compliance, facilitated organization development and performance evaluation, conducted strategic planning for startups, provided career talks, job coaching, and training programs, managed employee relations, collaborated with clients from the US, UK, and Australia in a cross-cultural environment, and effectively utilized a range of job boards, recruitment databases, and HR platforms such as Rippling, TALEO, Monster, Dice, Career Builder, Gum Tree, Xero, Employment Hero, and Deputy, as well as project management tools like Asana, Trello, and Atlassian/Jira/Confluence.e.
Human Resource Management
Xero
People Management
Recruiting
Deputy
Six Sigma
Payroll Accounting
Performance Management
Kaye E.
Batangas City, Philippines
$10/hr
5.0
7 jobs
Hi my name is Kaye graduated with Bachelor of Science in Psychology degree. I have more than 10 years experience working in a Customer Support phasing industry, Human Resource, Client Success Management, Client phasing, Sales, Team Leader and a very organized and detailed oriented Virtual Assistant that includes my skills and knowledge on the following:
- Microsoft Excel Specialist
- Expertise in handling accounts and billing task
- Manage inventory task such as tickets, chats and email
- Business to business customer support phasing (inbound and outbound call handling)
- Lead generalist, cold calling and network recruitment
- Virtual Assistant expertise in administrative task/role, scheduler, CRM management
- Data encoder, email handling expertise and other ticketing tool
- Expertise using HubSpot, Canva, Trello, Slack, Microsoft Office tools, Google workspace, Avaya, Salesforce
Work Experience:
Client Success Manager
Virtual Assistant working on administrative task for a client for Australian client, Germany and US based.
Senior Team Lead (Roadside Assistant B2B Account handling voice and non-voice team dealing with accounts and billing inquiries )
Customer Support Specialist (Handling pricing and availability of Asco Numatics Products)
Human Resource Assistant (Procurement, Talent, Benefits, Time and keeping, Government mandated policy, Engagement)
Additional Skills:
- Certified Microsoft Office Specialist: Excel Associate (Office 2019)
- Knowledge and skills in MS Office
- Strong verbal and written English skills
- Strong analytical and problem-solving skills
- Strong organizational skills
- Can be easily trained and work with very minimal supervision
- Creative
- Creating videos, photo editing creating posters and banners via Canva
- Mixing music's through editing applications
- Excellent organizational skills and attention to detail.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively in a remote work environment.
Tool/Application Proficiency:
- CRM Tools (HubSpot, Salesforce, Jira, Freshdesk)
- Avaya, Nice, AWS
- Google workspace, Microsoft Office Tools
- Slack, Microsoft Teams, Trello, Groundhog, Zoom
- BAAN, Oracle
Human Resource Management
Administrative Support
Project Management
Data Analysis
Customer Support
Data Entry
Sales
Cold Calling
Customer Experience
Process Improvement
Mental Health
Leadership Skills
Virtual Assistance
Personal Administration
Task Coordination
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