Hire the Best HR Generalists

Running a small business means HR usually lives on the back burner until something goes wrong. I work with owners who are ready to get ahead of it. I'm Shannon Taylor, founder of Avec Coeur HR and a fractional HR consultant with 16+ years of experience, from HR Assistant through HR Director. Before going independent, I directed HR strategy for a respiratory care company with hundreds of employees across California and multiple states building compliance infrastructure, redesigning onboarding from a single day into a five-day program that new hires consistently called the best they'd ever experienced, and leading a company-wide culture initiative that reduced turnover by 70% in one year. I've also worked directly under employment law attorneys in both New York and California, which means I bring a sharper compliance lens than most HR generalists. My consulting clients are small businesses; typically 5 to 25 people who need senior-level HR without the full-time cost. Past projects include multi-state compliance documentation for a luxury transportation company, a complete recruiting system for a real estate investment firm dealing with culture fit issues, California meal waiver compliance for a multi-location service provider, and HR foundation-building for a business navigating its first difficult termination. What I deliver: Employee handbooks and policies (California-compliant, plain language) Recruiting systems: scorecards, interview guides, job descriptions Onboarding design and SOP documentation Compliance reviews and HR audits Fractional HR on retainer: ongoing support, clear deliverables, no surprises I work the same way with every client: I ask questions first, explain every recommendation, and stay involved until things actually land. HR done with you, not at you. If you're a small business owner who's been putting off the HR work you know you need, let's talk!

CIPD qualified HR professional with SME, FMCG and regulatory industry experience. Extensive experience in HR compliance and policy creation Change Management experience Recruitment and onboarding Training creation and delivery

🟢AVAILABLE NOW As a dedicated Full-Cycle Recruiter with over five years’ experience, I specialize in delivering end-to-end recruitment solutions for clients worldwide. I have successfully sourced, engaged, and placed top talent across a variety of industries, including Technology, Marketing, Sales, Healthcare, Education, Finance, and Business Services. My approach combines proven recruitment strategies with modern technology to ensure that every hire is not only a skills match but also a cultural fit. From defining the hiring brief through to onboarding, I manage the entire process with precision and professionalism. I have worked with start-ups, SMEs, and large enterprises, helping them build high-performing teams while reducing time-to-hire and cost-per-hire. My work style is proactive, detail-oriented, and focused on delivering measurable results. I am proficient with a wide range of tools and platforms to optimize every stage of the recruitment cycle, including: Applicant Tracking Systems (ATS): JobAdder, Bullhorn, Lever, Greenhouse, Workable, Breezy HR, Recruitee, Zoho Recruit, JazzHR, Teamtailor, and customised ATS solutions. Job Boards & Sourcing Platforms: LinkedIn Recruiter, Indeed, Glassdoor, Monster, Reed, Totaljobs, CareerBuilder, ZipRecruiter, Remote.co, and AngelList. Contact Information & Outreach Tools: ZoomInfo, Lusha, RocketReach, SignalHire, ContactOut, Hunter.io, Swordfish AI, Nymeria, and Apollo.io. Email Marketing & Candidate Engagement Platforms: Mailchimp, Lemlist, Mixmax, Reply.io, GMass, HubSpot, and Klenty. Boolean Search & Sourcing Techniques: Advanced Boolean operators, X-ray search, and custom search strings for precision targeting. Collaboration & Communication Tools: Slack, Microsoft Teams, Zoom, Google Workspace, Trello, Asana, and Notion. Whether you need passive candidates identified, active applicants assessed, or an entire recruitment strategy built from scratch, I bring the expertise, tools, and dedication to deliver the right talent for your business needs. I don’t just fill roles — I help you build teams that drive long-term success.

With over 20 years of seasoned expertise in Human Resources strategy, recruiting and operations, I offer comprehensive proficiency across the spectrum of employment law and HR functions. My background encompasses a wide array of specialties, including but not limited to recruiting across diverse industries and roles, with a focal point on technical recruitment. I possess a wealth of experience in crafting employment policies, conducting thorough handbook reviews, and strategically planning HR functions to align with organizational objectives. My skill set extends to delivering tailored training programs, covering areas such as management, leadership development, and crucially, sexual harassment prevention. Furthermore, I excel in the meticulous creation and refinement of job descriptions, ensuring clarity and alignment with organizational needs. My approach to employee discipline and termination is both fair and legally sound, emphasizing procedural integrity and employee welfare. Given my foundation as an employment lawyer, I bring particular expertise in compliance matters to the table. This includes adeptness in guiding and conducting internal investigations in response to employee complaints, providing insightful counsel throughout the process. In summary, my track record speaks to a proven ability to navigate the complex landscape of Human Resources with finesse, offering strategic insights and practical solutions tailored to each organization's unique needs and challenges.

Psychologist with experience in recruitment for international companies, specializing in optimizing selection processes and enhancing resumes. Skilled in talent management, organizational psychology, sales, and marketing, I consistently achieve significant results. I excel in building high-performance teams, effective leadership, and interpersonal communication. Passionate about helping and empowering individuals, I leverage my persuasion and motivation skills to foster strong relationships.

The primary risk when scaling an outsourced operation is not capacity. It is the management of an unguided team. I am Haroon, President of NCR, a Canada-headquartered global operations firm with an infrastructure of 1,800+ professionals.I have delivered operations for global clients across various industries. Prior to engineering NCR's global footprint, I served as Chief Operating Officer (COO) for Standard Chartered Bank across the Middle East and Africa, orchestrating massive operational scale across highly demanding, hyper-regulated financial environments. 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗛𝗮𝗿𝗼𝗼𝗻? - Market Expansion & Revenue Growth: Deployed strategic frameworks across 7 countries, including uncovering new customer segments for UBL Dubai added $25M+ in annual revenue. - Global Operations Centralization: Eliminated service level breakdowns and customer complaints by centralising operations resulting in savings amounting to $4-$5 million . - Flexible Team Delivery: Turnkey operational setups that adapt easily to your business needs, from single dedicated specialists to fully managed, multi-channel international teams. 𝗢𝗨𝗥 𝗠𝗔𝗡𝗔𝗚𝗘𝗗 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 𝗣𝗜𝗟𝗟𝗔𝗥𝗦: 1. Inside Sales Support & GTM Engineering From multi-channel strategy and advanced data engineering (utilizing Clay, Apollo, and Sales Navigator) to dedicated dialer deployment, B2B lead generation, and live appointment setting, I understand your requirements and needs, whether it is helping businesses enter new markets with confidence or supporting existing businesses looking to scale. 2. Omnichannel Customer Experience (CX) & Managed QA Infrastructure: I engineer the entire customer lifecycle and guarantee quality, designing corporate SOPs, configure ticketing systems (Zendesk, Salesforce), and managing 24/7 omni-channel support via voice, chat, and email. To protect your brand, NCR’s built-in QA layer continuously audits interactions and runs performance scorecards to maximize your CSAT. 3. Talent Acquisition I manage complete international candidate pipelines for complex, fast-moving organizational structures. From crafting clear technical profiles and sourcing elite international talent to multi-stage psychometric evaluations, NCR accelerates your capacity to scale headcount without sacrificing quality. 4. Financial Consulting WIth over two decades of experience as a financial consultant.I was able to manage assets and develop a wealth management division for a private bank with full product offering. I am comfortable dealing with complex corporate financial modeling, business financial planning, P&L analysis for better financial insights. 𝗧𝗛𝗘 𝗡𝗖𝗥𝗜 𝗖𝗢𝗥𝗣𝗢𝗥𝗔𝗧𝗘 𝗠𝗘𝗧𝗥𝗜𝗖 𝗦𝗧𝗔𝗡𝗗𝗔𝗥𝗗: - ISO Certified Quality & GDPR Compliant Security Data Infrastructure - Dual-Language Operating Capability (Native English & French Call Center Functions) - Complete Management Redundancy (Team Leads, dedicated QA, and Account Managers built into every engagement) We work best with growth-stage and mid-market companies that need reliable, ongoing outsourced operations, not one-off tasks. Minimum engagements start at $1,000, with most clients on monthly retainers. If you're ready to stop patching problems and start running a proper operation, send me a message and let's schedule a call.