Hire the Best Performance Management Specialists

💼𝟳+ years of experience |💫Worked with 150+ SMEs & Enterprises (𝗜𝗕𝗠, 𝗖𝗶𝘀𝗰𝗼, 𝗪𝗮𝗹𝗺𝗮𝗿𝘁, 𝗨𝗔𝗘 𝗚𝗼𝘃𝘁) I help businesses operate smarter, whether that’s through clear technical documentation, agile project leadership, or smart workflow automation. With experience across 300+ projects, I’ve worked as a 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝘁, 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, 𝗦𝗖𝗥𝗨𝗠 𝗠𝗮𝘀𝘁𝗲𝗿, and 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝘄𝗻𝗲𝗿, turning scattered ideas into structured execution. My planning and documentation align teams and keep progress on track. On the 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 side, I design and implement workflow systems utilizing tools, third-party platforms, and AI to automate manual tasks, streamline outreach, and integrate disparate systems. Whether you're running a service-based business, coaching program, or eCommerce store, I can help you save time, reduce manual work, and get your operations flowing smoothly. 🔶𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: I specialize in end-to-end documentation and planning that meets 𝗜𝗘𝗘𝗘, 𝗜𝗦𝗢, 𝗮𝗻𝗱 𝗔𝗣𝗔 standards. ✅𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗗𝗼𝗰𝘀: - SRS, BRD, FRD, FSD, SDD. - Use cases, estimation sheets, test plans, system design, and technical reports. ✅𝗔𝗰𝗮𝗱𝗲𝗺𝗶𝗰 & 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗗𝗼𝗰𝘀: - Feasibility reports, research proposals, final year projects, thesis. ✅𝗔𝗴𝗶𝗹𝗲 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: - User stories, Gantt charts, work breakdown structures, risk plans, role assignments. 🛠𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲: MS Word / PowerPoint / Excel / Visio / Lucidchart / Figma / Turnitin / Grammarly 🔶𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗪𝗼𝗿𝗸: I design and build automation systems that reduce manual work, enhance speed, and ensure continuous operations 24/7. Industries I've Automated: ✅𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗥𝗲𝘁𝗮𝗶𝗹: Order processing, inventory sync, fulfillment updates. ✅𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗔𝗴𝗲𝗻𝗰𝗶𝗲𝘀: CRM sync, outreach flows, AI-powered content. ✅𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲: Booking systems, patient follow-ups, CRM pipelines. ✅𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲: Lead capture, follow-ups, CRM alerts. ✅𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 & 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻: Student onboarding, email sequences, tracking. ✅𝗙𝗶𝗻𝗮𝗻𝗰𝗲 & 𝗟𝗲𝗴𝗮𝗹: Invoicing, compliance reminders, client onboarding. ✅𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 & 𝗛𝗥: Candidate pipelines, interview scheduling. ✅𝗦𝗮𝗮𝗦 & 𝗦𝘁𝗮𝗿𝘁𝘂𝗽𝘀: API workflows, internal syncs, bots, CRMs. 🛠𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲: Zapier / Make.com / n8n / Pabbly / HubSpot / Zoho / Salesforce / Pipedrive / Monday / ClickUp / Notion / Trello / Asana / Stripe / QuickBooks / Xero / Mailchimp / ActiveCampaign / Gmail / WhatsApp API / GPT / Claude / Webhooks / Custom API Integration 🔶𝗞𝗲𝘆 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀: ✅𝟯𝟬𝟬+ documentation and planning projects delivered ✅𝟮𝟬𝟬+ custom automations delivered ✅𝟯𝟬,𝟬𝟬𝟬+ hours of manual work eliminated ✅𝟱𝟬𝟬𝗞+ saved through workflow improvements ✅𝟳𝟱–𝟵𝟬% reduction in time spent on repetitive processes 📩Let’s talk if you need a pro who can bring clarity, structure, and automation to your business so it can run better, scale faster, and depend less on you.

HR Consultant with a strategic focus on remote operations, I build scalable HR systems: SOPs, KPIs, policies, onboarding, workflows for startups and SMEs . Throughout my career, I have had the privilege of working with diverse organizations across various industries and regions. My expertise lies in helping startups and SMEs structure their HR departments, optimize processes, and ensure compliance with industry standards. I have successfully led HR projects for companies in countries like US, UK, Canada, Swizterland, Netherlands, KSA, UAE, Pakistan, Turkey, and in Egypt, and other worldwide projects. As a freelance HR consultant, I have honed my skills in talent acquisition, performance management, employee relations, and organizational development. My approach is tailored to each client’s unique needs, ensuring that HR strategies align with their business objectives and foster a positive work environment.

Are you looking for a trusted HR partner who understands compliance, attracts top talent, and streamlines your HR operations—all remotely? Hi, I'm Pooja Gupta, a Global HR Specialist with over 7 years of hands-on experience in Talent Acquisition, performance Management, POSH, HR Operations, Payroll, Compliance & HR Audit I've successfully delivered results across India, —helping businesses of all sizes build strong, compliant, and efficient HR foundations. Whether you're a startup needing scalable hiring solutions, or an established business looking to optimize HR operations across borders, I bring the expertise, tools, and insight to support your goals. ✅ Here’s how I can support your business: 🌍 Global Talent Acquisition Expertise in global hiring across APAC, ANZ, EMEA, and North America, INDIA 🛠️ HR Operations & Onboarding Streamlined onboarding and offboarding processes that comply with local laws Background checks, document verification, and new hire orientation Full-cycle payroll, attendance & leave management across geographies Employee records management with accuracy and confidentiality 📜 HR Compliance & Policy Development Creation and implementation of customized HR policies and employee handbooks Strong command of labor law compliance in India Support in audits, documentation, and process improvement for HR compliance 📜HRMS Implementation Expertise I specialize in end-to-end HRMS implementation, with hands-on experience in platforms like Petpooja HRMS, Addetto HRMS, Runtime HRMS, Saral, Workday HCM and a strong working knowledge of Keka and Zoho People. From system setup and configuration to employee onboarding, data migration, and policy integration 📜HR Audit & Compliances review Reviewing personnel files for mandatory documents Checking statutory compliance (PF, ESIC, POSH, Gratuity, Shop & Establishment Act) Identifying policy and procedural gaps Preparing professional audit reports with actionable recommendations 📜Registration Services- PF & ESI Registration PT Registration LWF Registration DSC 📜Performance Management -Expert in end-to-end Performance Management Systems (PMS) including goal setting, mid-year reviews, and annual appraisals aligned with business objectives. -Skilled in designing and tracking KPIs/KRAs using Excel dashboards as well as configuring and managing performance cycles on HRMS platforms. 🎓 Certifications & Education Certified in International Labor Laws & Compliance – Skill Arbitrage MBA in Human Resource Management – Maharishi Dayanand University Let’s connect to build a people-first, compliant, and scalable HR framework for your business.

🥇 15+ Years Experience Across Marketing, Operations & Customer Success 🥇 Led AMASA-Recognized National Marketing Campaign 🥇 Managed U.S. Agency Client Portfolios & Customer Success Programs 🥇 Designed AI-Assisted Client Retention & Operational Frameworks 🥇 Trusted by CEOs, Founders & Leadership Teams to Improve Processes and Client Experience I help agencies and service-based businesses improve client retention, customer experience, onboarding, reporting, and operational efficiency. Over the past 15 years I've worked across marketing leadership, customer success, operations management, and business consulting. I've managed high-value client portfolios, led award-winning projects, coordinated large stakeholder initiatives, and developed systems that help businesses scale more effectively. 🎯 Customer Success Management 🎯 Client Onboarding & Retention 🎯 Account Management 🎯 Customer Experience Improvement 🎯 Agency Operations Support 🎯 SOP Creation & Process Documentation 🎯 Team Coordination & Project Management 🎯 Reporting & Client Communication 🎯 AI-Assisted Workflow Development

Helping Businesses Build Winning Teams Across the Globe 🚀 As a digital nomad and the owner of a UK-based recruitment and HR consultancy, I specialise in sourcing top talent, streamlining hiring processes, and optimising HR strategies for businesses worldwide. With 15+ years of experience in human resources and talent acquisition, I have helped companies hire, grow, and retain top professionals across diverse industries, including: 📌 Technology | Marketing | E-Commerce | Retail | Hospitality | Manufacturing | Oil & Gas | | Food & Beverage | Blockchain | Logistics I have successfully recruited top talent for leading global brands, including Crypto.com, Gelato, Channel Bakers, nClouds, Mrsool, and Alhokair Fashion Retail, helping them scale their operations and strengthen their teams. My expertise spans global markets, including the United Kingdom, United States, Canada, the Middle East, and Europe, allowing me to develop HR & recruitment strategies that align with different business cultures and hiring needs. I hold a master's degree in Human Resource Management and possess certifications from esteemed organisations, including the Chartered Institute of Personnel and Development (CIPD) and accreditation from the HR Certification Institute (HRCI). Specialties: 🔹Recruitment and Selection 🔹Remote & Global Recruitment 🔹Executive Search 🔹Contract Recruitment 🔹Headhunting 🔹Talent Acquisition Strategy 🔹Onboarding Plans 🔹HR Strategy Development 🔹Job Profile Development 🔹Performance Management 🔹HR Policy Development 🔹Employee Handbook Development 🔹Applicant Tracking System (ATS) Implementation and Management: SmartRecruiter, Teamtailor, ZohoRecruit, Lever, Manatal, SparkHire and Workable 🔹Communivation Tools: Slack, Teams, Discord, and Teamwork 🔹Project Management: Clickup, Notion, Asana, Smart Sheet, Jira and others 🔹HRIS: Zoho, BambooHR, Deel, and SAP Why Work With Me? 🚀 Proven Track Record – 3,000+ Successful Placements across multiple industries 🌍 Global Recruitment Expertise – 30+ Countries where I recruited top talent. 🎯 Top Rated - 100% Job Success with 150+ businesses served 🛠️ End-to-end HR Solutions – From talent acquisition to performance management and employee engagement. 💼 Entrepreneurial Insight – As a business owner, I understand the intricacies of startups.

With 6+ years of experience in high-volume contact center environments, I have evolved from frontline Customer Service Representative to Quality Assurance Analyst and Team Lead — leading teams, optimizing performance, and driving measurable operational improvements. I specialize in managing people, processes, and performance metrics to create scalable and efficient customer support operations. Throughout my career at Teleperformance Colombia, I have: • Led and mentored teams to meet and exceed KPIs • Designed and implemented performance improvement action plans • Analyzed quality metrics and operational reports • Conducted calibration sessions and compliance audits • Reduced service gaps through process optimization • Ensured adherence to quality and communication standards My background allows me to understand both frontline challenges and management strategy — bridging execution with leadership. I am now focused on roles such as: • Customer Experience Manager • Operations Manager • Team Lead / Supervisor • QA & Performance Manager If you are looking for someone who can strengthen operations, improve performance metrics, and build accountable, high-performing teams — let’s connect.