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HR Generalist with strong expertise in end-to-end recruitment, talent sourcing, and pipeline development. Skilled in advanced Boolean search and LinkedIn/SignalHire sourcing to identify and engage top talent across diverse roles. Experienced in resume screening, candidate shortlisting, and managing the full recruitment lifecycle with efficiency and accuracy. I also bring well-rounded HR support experience including onboarding, employee coordination, and HR operations. Focused, detail-oriented, and committed to delivering quality hires quickly. I help businesses find the right talent and streamline their hiring process.

🏆 Expert-vetted on Upwork I help founders and growing teams hire the right people — from sourcing to offer. 10+ years in global recruitment across the US, Australia, Canada, UK, EU, Southeast Asia, and GCC. What can I help you with: • Full-cycle recruitment • LinkedIn sourcing & candidate pipeline building • Screening, shortlisting, and interview coordination • ATS setup and hiring process optimization • HR support and operations • Executive Assistant support for founders I don’t just fill roles — I help you build a hiring system that works long-term. If you're looking for someone reliable, proactive, and experienced in global hiring, I’d be happy to support your team. Industry Experience: Engineering & Technical Services Construction & Infrastructure Healthcare & Mental Health EdTech & SaaS Professional Services E-commerce Real Estate Web3, Crypto & Fintech Remote & Global Teams Tools & Systems: ATS: Greenhouse, Bullhorn, Workable, Zoho Recruit, Manatal, JazzHR, JobAdder HRIS: BambooHR, Odoo, Zoho People, Gusto, Deel CRM: Zendesk, Zoho CRM, HubSpot, Go High Level, Pipedrive Sourcing: LinkedIn Recruiter, Sales Navigator, Apollo, Lusha, SalesQL, RocketReach, Indeed Project Management: Asana, Trello, ClickUp, Notion, Jira Collaboration: Slack, Google Workspace, Microsoft Teams, Loom, Miro, Dropbox

HR & People Operations Specialist | Recruitment | HR Administration | Employee Relations 🙏 Faith-Guided HR Professional | Purpose. Integrity. Results. Hello, I'm Mara, CHRA, an experienced HR and People Operations professional with over 12 years of expertise supporting businesses across the US, Australia, Asia, and remote global teams. I help business owners, startups, and growing organizations streamline their HR operations, attract top talent, strengthen employee experiences, and build efficient people processes that support long-term growth. My approach combines professionalism, integrity, and a genuine commitment to helping both businesses and employees succeed. What I Can Help You With ✅ Full-Cycle Recruitment & Talent Acquisition Job posting and candidate sourcing Resume screening and interviews Hiring coordination and onboarding Executive, technical, administrative, and operational recruitment ✅ Human Resources & People Operations Employee onboarding and offboarding HR policy development Employee relations support Performance management processes Leave administration and compliance coordination HR documentation and records management ✅ Administrative & Operational Support Process improvement and workflow development SOP creation and documentation HRIS and employee database management Calendar, email, and project coordination Reporting and operational administration Why Clients Choose Me ✨ 12+ Years of HR, Recruitment, and Operations Experience ✨ Certified Human Resource Associate (CHRA) ✨ Experience Supporting US, Australian, Singaporean, and Global Teams ✨ Strong Background in Construction, Technology, Education, Facilities Management, Security, and Professional Services ✨ Trusted Partner for Startups, Small Businesses, and Growing Organizations ✨ Professional, Organized, Reliable, and Detail-Oriented I believe that great HR is more than processes and paperwork. It is about building trust, creating structure, supporting people, and helping businesses grow with confidence. My guiding principle is simple: "Whatever you do, work at it with all your heart." — Colossians 3:23 If you're looking for an HR partner who combines expertise, professionalism, integrity, and a genuine desire to help your business succeed, I would be honored to work with you. Let's build something great together.

🔹 Workforce Management | Team Leadership | Customer Service Expert 🔹 With over 9 years of experience in customer service, workforce management, and team supervision, I help businesses streamline operations, boost efficiency, and elevate team performance. My background spans hands-on and leadership roles—including CSR, SME, RTA, Scheduler, and Supervisor—giving me a well-rounded understanding of contact center and support team dynamics. 💼 What I Bring to the Table: ✔️ Expert in real-time adherence (RTA) and schedule optimization ✔️ Skilled in workforce management tools and performance analysis ✔️ Proven ability to lead, coach, and develop high-performing teams ✔️ Strong customer service foundation with a focus on service excellence ✔️ Process-driven mindset with a passion for continuous improvement Whether you need help managing schedules, improving team productivity, or implementing smarter workflows, I bring the expertise and dedication to help you hit your business goals.

🚀 Helped increase a European eCommerce brand's Trustpilot score from single digits to 80% during a 6-month consulting engagement 📈 Improved Customer Satisfaction (CSAT) to 85%+ through leadership coaching, QA programs, SOP restructuring, workflow optimization, and accountability systems 👥 20+ years in Customer Service, Operations Management, Team Leadership, and Business Operations 🏆 7 years managing 100+ staff, 5 supervisors, Virtual Assistants, and remote teams 📚 50+ SOP, Process Documentation, Workflow System, and Operations Improvement projects completed 🧭 Creator of structured 30-60-90 Day Operational Roadmaps focused on accountability, KPI improvement, operational stability, and scalable growth I help business owners, founders, CEOs, agencies, and growing companies build operational structure, improve accountability, optimize workflows, and create scalable systems that allow teams to perform efficiently without operational bottlenecks. My experience spans Digital Marketing Agencies, eCommerce Brands, Cleaning Companies, Customer Support Teams, Remote Operations, and Business Process Improvement initiatives where I've managed teams, Virtual Assistants, onboarding programs, customer support operations, SOP systems, quality assurance programs, KPI reporting, escalations, workflow optimization, and operational accountability. Career Overview I began my career in customer service and progressed from frontline Customer Service Representative to Supervisor managing 10–15 staff before advancing into Operations Management roles overseeing 100+ staff and 5 supervisors. This leadership journey developed my expertise in: • Operations Management • Team Leadership • KPI Management • Customer Experience Management • Customer Support Leadership • Quality Assurance Management • Process Improvement • Workflow Optimization • Accountability Systems • Coaching & Development • SOP Development • Business Operations eCommerce Operations Experience As Head of Customer Experience and Customer Service Consultant for a European eCommerce brand serving customers across the Netherlands and Belgium, I focused on: • Customer Support Operations • Customer Experience Improvement • Escalation Management • Refund & Return Analysis • QA Programs • SOP Restructuring • Macro Development • Team Coaching • Performance Management • Operational Stability Digital Marketing Agency Experience Supported agency operations through: • Project Management • Client Onboarding • Team Coordination • Workflow Systems • Reporting & Dashboards • Internal Communications • Accountability Tracking • SOP Creation • Administrative Operations • Project Follow-Ups Cleaning Company Operations Experience Specializing in: • Scheduling Systems • Dispatch Coordination • Customer Communications • Onboarding Processes • Workflow Systems • SOP Documentation • Team Accountability • Administrative Operations • Process Improvement Core Services • Operations Management • SOP Writing • Process Documentation • Workflow Optimization • Process Improvement • Customer Experience Management • Customer Support Leadership • Team Management • Virtual Assistant Management • Remote Team Leadership • Quality Assurance (QA) • KPI Management • Reporting & Analytics • Project Coordination • Onboarding Systems • Accountability Systems • Executive Support • Administrative Operations • Business Operations Consulting • 30-60-90 Day Operational Roadmaps Over the last 3+ years, I have completed more than 50 SOP and workflow-related projects helping businesses transform messy operations into organized, scalable systems with stronger accountability, visibility, and operational efficiency. I approach every business from a leadership, systems, and operations perspective — focused on operational stability, customer experience, accountability, workflow efficiency, and sustainable long-term growth.

I help businesses make better people decisions through HR consulting, compensation analysis, People Analytics, and AI-enabled HR process improvement. I am a Certified HR Professional (CHRP®), Certified Management Consultant (CMC®), and Senior Compensation Analyst with 10+ years of experience supporting companies in the Philippines, Australia, the US, and other international markets. My work combines practical HR operations with data-driven decision-making. I can help you structure compensation, improve HR processes, build HR dashboards, clean and organize workforce data, create job descriptions, support HRIS implementation, and use AI tools to make HR work faster, clearer, and more scalable. I can support you with: People Analytics & HR Dashboards Workforce dashboards, HR metrics, employee data analysis, attrition tracking, hiring reports, headcount reports, performance data, compensation analysis, and management-ready insights. AI-Enabled HR Process Improvement Using AI tools to improve HR documentation, recruitment workflows, employee communications, policy drafting, job description creation, HR reporting, and decision support. Compensation & Total Rewards Salary benchmarking, job leveling, pay structure design, compensation reports, benefits review, and practical pay administration frameworks. HR Consulting & HR Operations HR policies, employee handbooks, contracts, employee relations, performance management, onboarding, offboarding, compliance support, and general HR advisory. Recruitment & Talent Acquisition End-to-end recruitment, technical hiring, candidate screening, job ads, interview guides, and hiring process improvement. Clients usually work with me when they need someone who can bridge strategy and execution: someone who can understand the business issue, organize the HR data, create practical recommendations, and convert everything into clear documents, dashboards, and action steps. If you need an HR consultant who understands both people and data, I can help. My previous projects: HR Analytics People Analytics Workforce Analytics HR Dashboards HR Metrics HR Reporting Workforce Planning Compensation Analysis Salary Benchmarking Job Leveling Pay Structure Design HRIS Implementation HRIS Optimization Employee Data Analysis Recruitment Analytics Attrition Analysis AI in HR AI-Enabled HR HR Process Automation Google Sheets Automation Excel HR Reporting Performance Management Employee Relations HR Consulting