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Your agency has grown. But if every important decision, approval, or client issue still lands on your desk, growth will eventually become a bottleneck. I help founder-led agencies build operations that run with clarity, accountability, and predictable execution, without relying on the founder to manage everything. With 7+ years of experience in business operations and project leadership, I step in when: • The founder is still acting as the default project manager • Projects slow down because approvals and follow-ups are inconsistent • Team ownership and accountability aren't clearly defined • Client delivery becomes more difficult as new accounts are added • Systems are fragmented, overly manual, or underutilized • The business needs an operator who can lead strategy and execution SELECTED RESULTS **ANGL Creative** Replaced founder-dependent operations with a centralized ClickUp operating system spanning sales, hiring, client delivery, finance, and AI governance. Built a structured hiring pipeline that processed 1,000+ Upwork applications, documented 74 SOPs, standardized the client lifecycle through a reusable 19-task delivery template, and reduced founder involvement in hiring to a single approval point. **RiseWise Coaching** Built and managed the company's operating system during a period when monthly revenue grew from approximately **$46K to $199K**. Reduced repetitive manual work by **60%** while increasing Instagram DM discovery calls from **45 to 96** through workflow automation, qualification systems, structured follow-ups, and KPI tracking. **DTC Nova** Designed and implemented 7 AI Super Agents, 10+ automated workflows, 14+ KPI and reporting systems, and 8+ SOPs across ClickUp, Clockify, Slack, and Google Workspace. Improved visibility across capacity planning, overdue work, reporting, communication standards, compliance, and creative production. HOW I CAN HELP • Fractional COO and operations leadership • Operational audits with 30-60-90 day execution roadmaps • ClickUp setup, optimization, and workspace restructuring • Process mapping and SOP documentation • Team structure, hiring, onboarding, and accountability systems • Client onboarding, delivery, reporting, renewals, and offboarding • KPI dashboards, forecasting, and capacity planning • CRM implementation, workflow automation, and AI-powered operations • Ongoing operations and project management MY APPROACH I don't build systems that look impressive but get ignored. I identify what should be automated, delegated, documented, simplified, or eliminated. Then I lead implementation, assign ownership, train the team, and ensure the system becomes part of how your business operates every day. I'm also the founder of Grace in Motion, an outsourced operations agency. I personally lead operational strategy, systems architecture, implementation, and executive decision-making. When additional execution capacity is needed, Grace in Motion provides project managers, operations specialists, executive assistants, and automation experts to help implement and maintain the systems we build. I primarily partner with agencies through fractional COO and ongoing monthly retainer engagements. If you're scaling and your operations are starting to hold the business back, send me your current team structure, scope of work, and biggest operational bottleneck. I'll tell you where I'd start.

I helped build a $2.5M sales pipeline in under 60 days—without hiring a single in-house agent. Just a few years ago, I was overwhelmed. The more I tried to grow, the more I burned out—dealing with inconsistent leads, unreliable freelancers, high customer acquisition costs, and zero backend visibility. I saw other digital founders facing the same struggle: scaling sales meant sacrificing time, energy, or quality. That’s when I realized: the key wasn’t working harder. It was building systems backed by people trained with purpose. In Q2 of 2022, I launched a new model—niche-trained sales reps, backed by CRM-integrated automation and a transparent backend. I called it IVOICE OUTSOURCING, built on one belief: God gives us the ability to create solutions not just for profit, but to serve people better. The results came quickly. → Within 60 days, our clients reduced CPA by 30% → We delivered 3X more qualified leads/month → We helped digital businesses launch campaigns in under 7 days → Clients gained real-time visibility and saw 25% improvement in retention This turning point allowed me to build not just an agency, but a mission-driven sales enablement company. IVOICE OUTSOURCING became a lifeline for time-starved CEOs who wanted reliable sales results—without hiring headaches, tech overwhelm, or wasted spend. Today, my mission is to empower digital founders to scale with clarity, confidence, and purpose—through systems that work and teams that deliver. I believe excellence honors God—and in business, excellence starts with consistency, service, and trust. Here’s what we’ve achieved so far: → 150+ digital-native companies served → 48-hour rep delivery system → 40–60% close rate after demo → $2.5M+ pipeline generated → Campaign launch in 7 days → 95% client retention IVOICE OUTSOURCING is a done-for-you Sales Enablement-as-a-Service provider. ✅ Launch-ready in 7 days ✅ Niche-trained reps + CRM automation ✅ Helped over 150 companies ✅ 8.6+ client NPS with proven ROI results Some campaigns we are experienced and familiar with SSDI, Health Insurance, Auto Insurance, Medical, Home Services, and Home Improvement. 👉 Let’s connect if you’re scaling and ready to stop guessing. I’ll show you how we make backend sales work—so you can focus on what truly matters.

Remote teams run smoother when HR is handled right — I bring 14+ years of full-cycle HR expertise helping startups hire, onboard, and manage offshore talent with confidence I'm Emma — a Certified HR Professional who helps startups, growing businesses, and offshore teams hire the right people and keep them. If you need someone to step in immediately and handle hiring from start to finish, that's exactly what I do. 👩‍💼 What I Handle for You Full-cycle recruitment — local, remote, and offshore roles Job scoping, posting, screening, and shortlisting Interview coordination and candidate evaluation ATS setup and management Onboarding, contracts, and HR documentation Payroll coordination, timekeeping, and benefits Employee relations, disciplinary actions, and compliance I've built and supported teams across admin, marketing, sales, operations, and accounting. 🌍 Proven in Real Client Work Managed end-to-end recruitment for startups and offshore teams Sourced candidates via Upwork, LinkedIn, Indeed, JobStreet, and referrals Supported remote, hybrid, and onsite teams across PH, US, UK, and AU Worked directly with founders and managers on hiring decisions Handled full onboarding — from offer acceptance to day one I don't just help you hire. I help you hire right, then make sure the hire actually works. 💡 Why Clients Choose Me I'm a recruiter and an HR partner — one person, full coverage I understand retention, compliance, and performance — not just sourcing I communicate clearly with both candidates and leadership I'm calm, structured, and decisive — I don't need hand-holding 🤝 How I Work I take time to understand your business, the role, and what success looks like. Then I manage hiring and HR in a way that's practical, compliant, and built to last. Ready to build your team the right way? Send me a message — I'd love to help

You're running a business, but operations feel messy. Teams aren't performing. Processes waste time and money. Customer service slips through the cracks. And you don't have someone who can both build systems and develop people. That's where I come in. With 10+ years in account management, project leadership, and operations – plus a Psychology degree and certified Hiring Manager credentials – I don't just manage tasks. I build teams that actually work. I spot the gaps you didn't know were costing you. I coach people so they take ownership, not just follow checklists. Problems I solve: Contract & vendor chaos → I've managed SOWs, contract lifecycles, and global contractor networks at Upwork and JPMorgan. Wasted spend → I've cut operational costs and improved efficiency (ask me about the JPMorgan disputes team I built from scratch – now an independent LOB in Cebu). Ecommerce headaches → Multi-marketplace management (Amazon, Etsy, Shopify, Walmart) plus Amazon PPC. Tool overload → I use ClickUp, GoHighLevel, Asana, Monday com, SQL, Google Workspace. I don't just know them – I make them work for you. You need someone who sees what others miss, builds lean systems, and makes sure they stick. That's what I've done for global companies. Let me do it for you.

HR & People Operations Specialist | Recruitment | HR Administration | Employee Relations 🙏 Faith-Guided HR Professional | Purpose. Integrity. Results. Hello, I'm Mara, CHRA, an experienced HR and People Operations professional with over 12 years of expertise supporting businesses across the US, Australia, Asia, and remote global teams. I help business owners, startups, and growing organizations streamline their HR operations, attract top talent, strengthen employee experiences, and build efficient people processes that support long-term growth. My approach combines professionalism, integrity, and a genuine commitment to helping both businesses and employees succeed. What I Can Help You With ✅ Full-Cycle Recruitment & Talent Acquisition Job posting and candidate sourcing Resume screening and interviews Hiring coordination and onboarding Executive, technical, administrative, and operational recruitment ✅ Human Resources & People Operations Employee onboarding and offboarding HR policy development Employee relations support Performance management processes Leave administration and compliance coordination HR documentation and records management ✅ Administrative & Operational Support Process improvement and workflow development SOP creation and documentation HRIS and employee database management Calendar, email, and project coordination Reporting and operational administration Why Clients Choose Me ✨ 12+ Years of HR, Recruitment, and Operations Experience ✨ Certified Human Resource Associate (CHRA) ✨ Experience Supporting US, Australian, Singaporean, and Global Teams ✨ Strong Background in Construction, Technology, Education, Facilities Management, Security, and Professional Services ✨ Trusted Partner for Startups, Small Businesses, and Growing Organizations ✨ Professional, Organized, Reliable, and Detail-Oriented I believe that great HR is more than processes and paperwork. It is about building trust, creating structure, supporting people, and helping businesses grow with confidence. My guiding principle is simple: "Whatever you do, work at it with all your heart." — Colossians 3:23 If you're looking for an HR partner who combines expertise, professionalism, integrity, and a genuine desire to help your business succeed, I would be honored to work with you. Let's build something great together.

With 8+ years of experience in Customer Support, Customer Success, Quality Assurance, Team Management, and Sales Operations, I help businesses improve customer experience, optimize team performance, and streamline support processes. I have worked with SaaS companies, eCommerce brands, service-based businesses, and remote teams, supporting both customer-facing operations and internal performance initiatives. My experience spans customer support, quality assurance, technical support, appointment setting, lead generation, sales development, and team leadership. Over the years I have: • Managed remote support teams and QA programs • Evaluated thousands of customer interactions and delivered performance coaching • Reduced support backlogs and improved response times • Handled customer support through Intercom, Salesforce, Crisp, Shopify, Five9, RingCentral, and other platforms • Led appointment setting, lead generation, and customer success initiatives • Consistently met and exceeded sales targets as a Sales Development Representative and Appointment Setter • Managed teams to achieve sales KPIs, productivity goals, and performance benchmarks • Built and monitored Five9 reporting, agent scorecards, and team performance metrics • Developed QA frameworks, performance reviews, and coaching programs to improve service quality • Created SOPs, workflows, knowledge bases, and operational processes to improve efficiency and scalability Core Expertise: 🗸 Customer Success 🗸 Customer Support Management 🗸 Quality Assurance (QA) 🗸 SaaS Support 🗸 Technical Support 🗸 Team Leadership & Coaching 🗸 Sales Development 🗸 Appointment Setting 🗸 Lead Generation 🗸 Performance Management 🗸 Process Improvement 🗸 Reporting & Analytics 🗸 KPI Tracking 🗸 Operations Management Tools & Platforms: Intercom, Salesforce, Shopify, Five9, RingCentral, Crisp, Scorebuddy, ShipStation, Notion, Slack, Google Workspace, Microsoft Office, Excel, Teams, and various CRM, support, and reporting platforms. Notable Achievements: • 10,000+ hours worked on Upwork • 100% Job Success Score • Top Rated Plus Freelancer • Experience managing support, sales, and customer success teams • Proven track record in quality assurance, coaching, and performance improvement • Strong background in customer retention, process optimization, and operational excellence If you're looking for a dependable professional who can improve customer experience, manage teams, optimize support operations, and drive measurable results, I'd be happy to discuss how I can help your business grow.