Hire the Best Troubleshooting Freelancers
in the Philippines

Accomplished and results-driven Customer service, Technical Support, and Sales Support Specialist with 3 years of career experience in a fast-paced, team-based environment. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic.

My name is John, I am a professional IT consultant. Aiming to be a great and successful Freelancer. To build a good relationship with the clients by being a professional when it comes to data privacy and security. Aiming for good reputation as well by meeting clients standards, schedules and deadlines and completing tasks with flying colours. I am expert in Microsoft Application specially in Word, Excel and Outlook. Knowledgeable in Google Docs Suite. Have accurate typing ability for extensive data entry projects. Able to work independently and efficiently. Capable of following instructions and completing tasks effectively. Lastly able to render projects on time. I am also a Microsoft Certified Professional with 5 years of extensive Experience in the IT Industry.

Knowledgeable in MS Office Applications, Google Applications, Computer Systems, Computer systems troubleshooting, Software configuration, Hardware Installations, Adobe Photoshop, Adobe Illustrator, Sony Vegas, Domain name, Domain DNS, SSH, MySQL, PHP, browser-based systems (accounting - inventory systems) and Networking. I have 7 years of Technical Support experience thus giving me more edge when it comes to technical support and other technical issues. I can also be trained easily and work in a timely manner thus delivering excellent customer service and getting the task done as required by the client. I am interested in most computer systems and technology and can provide excellent service to the client without needing to do more training as I can research the solution through my technical knowledge. I am also interested in online games and have fun online when I have my free time. I am also interested in teaching my children the English language for them to be ready when they go to school or in any part of their daily lives.

I am an online certified cPanel Administrator with extensive experience in Server Troubleshooting/Management and Web Development. My primary focus is fixing errors in websites and servers, ensuring smooth and secure operations. I specialize in: * Website migration: Moving websites between hosts or servers. * Malware removal: Identifying and removing malware and viruses from websites. * Email optimization: Fixing issues with emails going to spam folders and optimizing email deliverability. * Fixing WordPress errors, SSL issues, redirection problems, and HTTP errors. * Hosting migration: Transferring websites between hosting providers seamlessly. * DNS changes: Managing DNS settings for smooth domain transitions. * Mail services setup: Configuring mail services for reliable email communication. * Domain connection: Connecting domains to other hosts or marketing platforms. * Hosting control panels: Managing various control panels like cPanel/WHM, CyberPanel, Plesk, Webmin, VestaCP, CentOS Web Panel, Virtualmin, ISPManager, ISPConfig, and DirectAdmin. I have worked with a variety of hosting providers, including GoDaddy, HostGator, DigitalOcean, Hostinger, NameCheap, IONOS, Flywheel, Cloudways, MediaTemple, SiteGround, BlueHost, InMotionHosting, iPage, WPEngine, Kinsta, JustHost, A2Hosting, DreamHost, CrazyDomains, Google Cloud, AWS, Linode, Vultr, OVH, Arvixe, Network Solutions, Hawk Host, Web.com, BigRock, and hosting servers for PBNs. As a WordPress user, I have mastered the process of installing WordPress, setting it up, installing and customizing themes, and installing plugins. I can also handle CSS fixes, backups, updates, security, and a variety of front-end tasks. My skills extend beyond WordPress customization to include customizing pre-designed landing, sales, and squeeze pages using Visual Composer, Divi Builder, Elementor, Beaver Builder, Page Builder, or OptimizePress 2. I can also integrate autoresponders like Mailchimp, GetResponse, Aweber, and others. In addition to web development, I also have experience with data entry jobs, such as pulling product information from dropshipping sites to clients' e-commerce platforms and websites, such as Wix Store, WooCommerce, ECWID, Prestashop, Volusion, and 1ShoppingCart. I am committed to discovering your needs and creating the most cost-effective solution possible while maintaining quality and respecting deadlines and budgets. Please do not hesitate to contact me, and let's start the conversation.

Is your Microsoft 365 causing downtime, email issues, or user access problems? I help businesses fix and manage their Microsoft 365 environment quickly, so your team can keep working without disruption. In my previous IT support role, I’ve handled: • 50+ users in a corporate M365 environment • Daily troubleshooting for email, login, and license issues • User onboarding/offboarding and permission management • Support across AU, US, UK, and APAC clients What I can help you with: ✔ Fix email delivery issues (Outlook, DNS, Exchange Online) ✔ Microsoft 365 user & license management ✔ Teams & SharePoint access issues ✔ Account/security troubleshooting ✔ General IT support for your team Why clients work with me: • Fast response & clear communication • I explain technical issues in simple terms • I focus on solving problems, not just closing tickets If you're dealing with a Microsoft 365 issue right now, send me a message, I can start immediately.

I’ve been a freelancer for more than three years. I started at a very young age as a customer service representative at 19. I worked hard to gain the skills I now offer as a virtual assistant. I joined different podcasts and webinars, learned from fellow VAs, and explored free online courses to build a competitive profile. Through my collective efforts, I began getting noticed and have since worked with diverse professionals in the real estate industry. I recently earned my Top Rated Plus badge, placing me among the top 3% of performers on Upwork. As a young freelancer, my success is always rooted in my clients’ success. Here are the ways I help businesses grow: What I do: • Lead Management & Research — organize, track, and maintain pipelines • Scheduling & Coordination — manage calendars, appointments, and tools • CRM & Admin Support — Follow Up Boss, Airtable, Podio, inbox & docs • Customer Service & Marketing Assist — email/chat support, basic design & content 📩 Let’s work together to make 2026 your most organized and productive year yet!