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Rating is 4.7 out of 5.
4.7/5
based on 1,768 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Troubleshooting Freelancers
  • $20 hourly

    • 5.0/5
    • (5 jobs)
    A passionate IT Support Engineer specializing in small to medium businesses looking to move toward with amazing support. My knowledge includes: • Remote Administration of Active Directory, Office 365, G Suite, Sophos Firewall, SonicWALL, NetExtender, OS33 • Windows servers, Win 10, 8/8.1, 7, OSX • Hardware and Software Support • VMware and Hyper-V • Veeam, Datto and Acronis backups • Anti-virus and anti-malware programs (Webroot, Sophos, Kaspersky, Malwarebytes) • Maintaining and troubleshooting infrastructure • Working with administration, remote and monitoring systems (Connectwise, Automate, Kaseya, ScreenConnect) My roles and responsibilities: • Meeting Support KPIs (time to resolution/escalation, response time and customer updates) • Establishing effective relationships with customers, gaining their trust and respect • Contributing to the shared knowledge base and maintaining technical knowledge • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Ticket triage • Providing a world-class technical support to international clients through telephone and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Microsoft Active Directory
    Windows 10 Administration
    Opened/Answered Tickets
    Microsoft Office
    Office 365
    System Administration
    Technical Support
    Microsoft Exchange Server
    Windows Administration
    VMware Administration
  • $12 hourly

    • 5.0/5
    • (10 jobs)
    I am a technical support Engineeer with vast expertise in both On-premise and cloud infrastructure and integration. I can also Administer Office 365 with no supervision. I posses relevant certifications to back this up. I am an excellent trainer and have very good communication skills to help convey my trainings adequately and efficiently.
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    Customer Service
    Technical Support
    Email Handling
    Customer Satisfaction
    Customer Support
    Researcher
    IT Management
    Microsoft Office
    Microsoft Teams
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Office 365
  • $32 hourly

    • 5.0/5
    • (21 jobs)
    Are you in need of a versatile professional who excels in diverse industries and brings a wealth of expertise to the table? Look no further. I have a passion for harnessing technology, and coupled with my hands-on experience in various sectors, I can be your go-to for all your general assistance needs.
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    Communication Etiquette
    Corporate Event Planning
    Focus Group Moderation
    Event Planning
    Microsoft Teams
    Zoom Video Conferencing
    Project Management
    Communication
    Presentations
    Multiple Email Account Management
    Microsoft Office
    Task Coordination
    Project Scheduling
  • $65 hourly

    • 5.0/5
    • (6 jobs)
    I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
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    English
    Business with 1-9 Employees
    Technical Support
    Incident Management
    Helpdesk
    Point of Sale & Payment Systems
    Electronic Medical Record
    Automation
    Scripting
    Microsoft SharePoint Administration
    Microsoft Office
    Hardware Troubleshooting
  • $40 hourly

    • 4.3/5
    • (135 jobs)
    Dedicated to delivering seamless web solutions, I offer top-notch full stack development, including WordPress, WooCommerce, and Brilliant Directories development, as well as reliable IT support. With a keen eye for detail and a penchant for efficiency, I'm committed to helping your business thrive. Key Skills & Services: • Full Stack Development: Front-end & Back-end • Custom WordPress Theme & Plugin Development • Custom WordPress & WooCommerce design and development • Advanced WooCommerce Customisation & Optimization • Brilliant Directories Expertise • IT Support & Troubleshooting • Responsive Web Design & mobile optimization • SEO & Performance Optimisation Business Values: • Client-Centric Approach: Your goals and vision are my top priority • Clear Communication: Regular updates and prompt responses • Quality & Efficiency: Timely delivery of polished, high-performing solutions Let's work together to create an exceptional online presence that drives your business forward. Reach out to discuss how I can help you achieve your objectives with my full stack expertise and commitment to excellence.
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    Page Speed Optimization
    Bug Fix
    WordPress Plugin
    Directory
    Website Migration
    Website Security
    Web Development
    Website Content
    Website Maintenance
    Website Customization
    Data Entry
    WordPress
    WooCommerce
    Search Engine Optimization
  • $22 hourly

    • 5.0/5
    • (101 jobs)
    I consider myself being a pro-active, reliable, responsible and hardworking individual full of enthusiasm, optimism and motivation to develop my career and keen interest in the field of web application development. Experiences both in the workplace and education have taught me to be an extremely pragmatic person whether working alone or as part of a multi-disciplinary team. I have extensive experience in various web technologies like PHP, Wordpress, Shopify, Wordpress Page Builders(WP Bakery, Elementor etc), Drupal, CiviCrm, MySQL, HTML, DHTML, CSS, Javascript, AJAX, jQuery, XML-RPC, SQLite, Dom Parsing, cURL, mod_rewrite (htaccess) and various designing software’s like Photoshop, Coreldraw and Marketing Tools like Unbounce, Manychat, Vtiger and much more... My aim to help by providing you a perfect & reliable solution according to your business needs. My Availability for Effective Communication: ------------------------------------------------------- I am available as 40+hrs /week on all major IM's/Messengers. Excellent oral and written English communication skills. Fast Turnaround time (Revisions/Modifications within 24 hours)
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    WordPress Malware Removal
    WordPress Bug Fix
    Front-End Development
    SSL
    WordPress Development
    Website Security
    WordPress Theme
    WordPress
    Ecommerce Website
    Website Redesign
    Elementor
    Drupal
    Shopify
    Website Customization
  • $35 hourly

    • 4.7/5
    • (14 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
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    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
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    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Hardware Troubleshooting
    Technical Support
    Online Chat Support
    Helpdesk
    System Administration
  • $50 hourly

    • 4.5/5
    • (17 jobs)
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
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    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (23 jobs)
    Hello there, it's a pleasure to connect with you. Speaking of connecting, please be honest, does my bow tie come off as a professional look, or am I trying too hard? While you might be thinking that, did you know that 35% of customers post negative comments about companies on social media? This might not seem to be a big number, but it needs to reduce as only 73% of them will remain loyal to companies with great support representatives. So now the BIG question is; Does your company invest in hiring great Technical and Customer Support professionals? In our present time, being good simply isn't good enough to succeed, you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So how can you provide that great service and have a growing customer base? Well, the truth is; -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And it turns out, companies that invest in Customer Service, Support, and Satisfaction have an increase in employee engagement by 20%, now that is a good ROI. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become my goals, and I look forward to working with and for you to achieve them, I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated Upwork Freelancer ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔Linkedin Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners are saying about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
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    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Support
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $16 hourly

    • 5.0/5
    • (8 jobs)
    As a Customer Support Specialist, my goal when working with my clients' customers is to accurately address the root cause of their issues, preventing the need for them to repeatedly seek assistance. I prioritize their needs, allowing me to engage in a variety of tasks aimed at ensuring they feel satisfied with the solution provided. Whether it's through creating concise and compelling user guides to answer customers' questions or collaborating with the product and other internal teams, I am dedicated to seeing the issue resolution process through. My curiosity for learning, the tendency for asking questions, a sharp eye for details, and the urge for superseding customer expectations, have consistently empowered me to deliver the required results in the projects I've undertaken. So if you require assistance with any of the following tasks, do not hesitate to reach out to me. I will be delighted to provide my expertise. ▸ Answering your customers' questions using chat and email, and Loom recordings. ▸ Educating the customers about your product and setting them up for success ▸ Analysing, prioritizing, and reporting incoming product feature requests ▸ User Research, Fact-finding, Root cause analysis ▸ Tactfully de-escalating tense moments with difficult customers ▸ Resolving warranty claims and dispute handling. ▸ Managing inventory inquiries, product availability, and providing relevant updates to customers. ▸ Maintaining detailed records of customer interactions and transactions via Zendesk, Reamaze, Freshdesk, Insightly, and similar software. ▸ Product messaging (crafting FAQs, Knowledgebase Articles & tutorial explainer videos), optimizing your landing pages and Email copies for conversion ▸ Building CRM process workflows, automation, templates & canned messages ▸ Content ideation & development ▸ Cryptocurrency, Blockchain Transactions Analysis & Reporting ▸ Customizing WordPress website theme for conversion ▸ Manual app/software testing, reproducing bugs ▸ Social media content management ▸ Data Entry, Categorization, Cleaning, and Sorting. Just reach out to me and I will assist you with any of those responsibilities, so you can dedicate your valuable time to other critical aspects of your project.
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    WordPress
    Online Chat Support
    In-App Support
    Email Support
    FAQs Compilation
    Online Research
    Cryptocurrency
    Technical Support
    Customer Support
    Product Support
    Ticketing System
    Customer Service
    Blockchain
    Critical Thinking Skills
  • $65 hourly

    • 4.9/5
    • (18 jobs)
    7+ years of hands-on experience in IT working as a System Administrator - Installing & Managing Windows Servers (2003 - 2016) - Microsoft servers and services: Windows Server, Exchange, IIS; Active Directory, Group Policy, DHCP, DNS/WINS, NTFS & DFS, Remote Desktop Services etc. - Troubleshooting and resolving server issues - Server Migrations - Azure Cloud Computing - Powershell - Office 365 - Microsoft Applications such as Outlook/Exchange, Teams, Word and many others - SharePoint OnPrem and SharePoint Online - Virtualization Technologies such as Hyper-V and VMware and Virtual Box - Veeam Backup & Replication for Microsoft Office 365 - Office 365 Advanced Threat Protection (ATP) against Phishing, Malware and Ransomware. - Azure Cloud Backup and Storage. - CloudBerry Backup Technologies G Suite administrator - Provisioning your users - Managing users - Managing groups - Managing organizational Units - Managing core business apps - Managing the security - Device management - Managing additional domains under the Admin Console - Overview on Google Sites - Controlling email flow - Reports - Advanced concepts and management - Introduction to Google Vault - Google Cloud Certified - Google Apps, Script and APIs
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    Email Support
    End User Technical Support
    Technical Support
    Zoom Video Conferencing
    Microsoft Exchange Online
    Adobe PDF
    Windows PowerShell
    Windows Server
    Office 365
    Microsoft Azure
    Server
  • $25 hourly

    • 5.0/5
    • (59 jobs)
    Please see the specialized profiles.
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    Arabic to English Translation
    Internet Survey
    Email Support
    Survey Design
    Typeform
    SurveyMonkey
    Software Localization
    Technical Support
    Google Forms
    Jotform
    HTML
    JavaScript
    HTML5
    Gravity Forms
    CSS
    Web Development
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    I am a Computer Engineering graduate and I have been working in the IT industry a little less than a decade now. I take great pride in never once leaving a problem unsolved or disappointing a client. I am punctual and easy to work with. Dedicated and curious bug hunter. My fields of expertise are: 💻 Windows environment 7/8/10 💻 Software installation and maintenance 💻 User Account Control - UAC 💻 Networking (making - troubleshooting Wi-Fi / LAN) 💻 Office packages (installation and work in packages) 💻 VMware, HyperV (installing, making, troubleshooting) 💻 Printer troubleshooting Beginner Skills: ► Beginner of MikroTik configuration ► Beginner of C ++ ► Beginner of SQL ► Beginner of WordPress ► Beginner of PHP,HTML,CSS ► Windows Server 2016 ► Linux server My suggested workflow (briefly) : ► Receiving problem ► Initial analysis of the problem and preparation ► Establishing a connection to the remote computer (via TeamViewer, or something else) ► Troubleshooting/Solving the problem ► Chat with the user ► Review ► End of work
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    Microsoft Hyper V
    VMWare
    Customer Service
    Email Technical Support
    Ticketing System
    Hardware Troubleshooting
    System Installation & Upgrades
    Windows 10 Administration
    System Administration
    Comptuer Maintenance
    Technical Support
    Windows Administration
    Helpdesk
    Microsoft Windows
  • $30 hourly

    • 4.8/5
    • (13 jobs)
    🌕 4500 + Hours worked with Top Rated Plus on Upwork platform 🌕 36 + Projects completed on Upwork platform 🌕 100% Job Success Score and ⭐⭐⭐⭐⭐ ratings 🌕 Microsoft Certified Professional 🌕 12+ Years of Experience as an IT professional 🔹 TECHNICAL SKILL SET 🔹 • Microsoft O365 Administration and Support • SharePoint online Data Migration and Support • One Drive Data Migration and Configuration in users machine. • ConnectWise Ticket Management tool with Screen Connect and Kaseya. • MSP tool from Solaris wind N-able monitoring and management for multiple clients • NAS configuration (synology and Qnap - iScsi and other volume) • Experience in managing backup of client in Datto and in Shadow Protect • Experience in Remote management tools like Kaseya, Screen Connect. • Remote access,Team Viewer,LogMeIn,ShowMyPC,Vmware,RDP • Router configuration,Port forwarding,FTP,IIS,Active Directory • Windows Server Operating systems,All windows desktop operating systems,MAC OSX • DropBox,Sharesync,Network setup/administration,Mapped network drives • Off-site backup,Local backup,General PC and MAC maintenance,Help desk support,Microsoft Outlook • Expertise in Server Administrator • Enterprise level Active Directory design, implementation and support. • Advanced knowledge DNS, DHCP, WINS and TCP/IP • Server Management (Dell PowerEdge 1950, 2950, R510 ,R610 ,R710) , (HP Proliant DL380 G3,G4,G5) • Storage craft shadow protect backup management for multiple client site, HP DP 6.21 backup • EMC Storage VNX 5100 , Dell MD 3000 and HP MSA 1000 along with SAN switch management • Exchange 2007, 2010, 2013, 2016 Migrations/Implementation/Troubleshooting • Active Directory Migrations/Upgrades/Troubleshooting 🔹 CERTIFICATIONS ☑️ Windows Server 2008 Active Directory, Configuring(Exam 70-640) ☑️ Windows Server 2008 Network Infrastructure, Configuring(Exam 70-642) ☑️ Windows Server 2008 Applications Infrastructure,Configuring(Exam 70-643) ☑️ Windows Server 2008, Enterprise Administrator(Exam 70-647) 🔹 TRAINING ATTENDED ▢ VMware vSphere: Install, Configure, Manage [V4.1] from HP Technology Center Pune ▢ Red hat Linux - RH-033 Introduction to Linux From Seed Infotech Pune ▢ Redhat Linux - RH-133 System Administration Seed Infotech Pune ▢ Red hat Linux - RH-253 Networking and Security Administration Seed Infotech Pune ▢ Microsoft 365 Administration (Exam 70-346) ✔️ I will be available full time 45 hours per week ✔️ I have a very good internet connection with noise-cancelling headphones
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Ticketing System
    Incident Management
    Customer Support Plugin
    Microsoft Active Directory
    Server Virtualization
    Helpdesk
    Technical Support
    VMware Administration
    Microsoft Office 365 Administration
    System Administration
    Backup & Migration
    Microsoft Exchange Server
    Microsoft Server
    Microsoft Certified Information Technology Professional
    Desktop Support
  • $125 hourly

    • 4.8/5
    • (51 jobs)
    With more than a decade working in the entertainment industry, from low-budget indie movie productions to big-budget network series, I'm excited to bring my passion for content creation to Upwork and work with you to turn your vision into a reality. I treat every project as if it were my own. I have worked with 🌟High Profile Clients / Organizations 🌟 throughout my career, including the following: ✅ Discovery Communications, including Discovery+ ✅ Destination America ✅ Quest Red UK ✅ Children's National Hospital ✅ Mental Health California ✅ Financial Narrative ✅ Lumiata ✅ Active Minds ✅ The Nature Conservancy ✅ USSEC / US SOY ✅ Vested My background is in Electrical Engineering, where I specialized in Control Systems. As a result, I have extensive knowledge of coding and computer technology which becomes helpful in video production and custom website design. 🌟 I excel in the following areas: 🌟 - 🎥 Webinar, Zoom Production and Live Streaming (webinars, polling, breakout rooms, multicasting to social media and custom websites, corporate events, live music, and even custom branded graphic design) including Remote Recording - ⚙️ Automation via Zapier and Make for your CRM, Zoom,Project and Marketing Workflow - 🎬 Series, Documentary, and Sizzle Reel Production - 🎞 Editing (trailers, features, series) including sound fix/mix & color - 🖥 Web Design (e-commerce, WordPress, Squarespace, Wix, CSS, Bootstrap, HTML, Java) - 📐 Graphic Design (including logos, live stream overlays, motion graphics, and presentations) - 📚 Book Cover Artwork and Design The software I use daily: - Adobe Cloud: Premiere, After Effects, Illustrator, Lightroom, Photoshop, and Media Encoder - Live Streaming and Virtual Recording: Wirecast, OBS, Zoom, Restream, StreamYard, Vimeo, DaCast, YouTube, LinkedIn, Facebook, Zencastr, Riverside
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    Graphic Design
    Web Design
    Sound Mixing
    Videography
    Film Production
    Video Stream
    Corporate Event Planning
    Webinar
    Zoom Video Conferencing
    Content Distribution & Promotion
    Video Editing
    Web Design
    Adobe After Effects
    Motion Graphics
    Video Production
    Adobe Premiere Pro
  • $50 hourly

    • 4.9/5
    • (138 jobs)
    Experienced IT Specialist with 8+ years of experience in IT field as senior IT Specialist and System administrator. I'm currently working as System Administrator. Certificates : Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate AWS Certified Cloud Practitioner MCSE: Productivity MCSA: Office 365 G Suite: Deployment Services Specialist Exam Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching) Microsoft Certified Professional Exam 410: Installing and Configuring Windows Server 2012 Exam 346: Managing Office 365 Identities and Requirements Exam 347: Enabling Office 365 Services Exam 341: Core Solutions of Microsoft Exchange Server 2013 Technical Skills: Cloud: - AWS (AWS certified) - Azure - Google Cloud Microsoft(Have MCP, MCSA, MCSE Certificate): - Server: Windows Server 2003, Windows Server 2008 / 2008 R2, Windows Server 2012 / 2012 R2 / 2016 / 2019 / 2022 - Client: Windows XP / Vista / 7 / 8 / 8.1 / 10 / 11 - Office: 2003 /2007/ 2010/ 2013/ 2016 / 2019 / 365 - Microsoft Exchange: 2003 / 2007 / 2010 / 2013 / 2016 / Office 365 - Windows Server Services: Active Directory, Group Policy, Remote Desktop Services, RRAS, DNS, DHCP, Failover Clustering, WDS, File Services, WSUS GSuite: - Email & Data migration from or to G suite - Setting up, configuration and administrating G suite Domain/DNS: - Expertise in migrating Domain and DNS from various registrars - Managing DNS/Domains with proper records. Virtualization: - Hyper-V (2008, 2008 R2, 2012, 2012 R2, 2016) - VMware ESX/ESXi (4.x, 5.x,6.x) Network: -Cisco Routers&Switches, Wi-Fi routers, AP (Have CCNA Certificate) -Mikrotik Routers&Switches -Unifi Routers&Switches, AP, Antennas. Other: -Backup Services: Veeam, Acronis, Microsoft DPM -Surveillance systems(Have experience working with NVR & DVR, grandstream, hikvision, etc. cameras) IVMS, CMS, Partizzan. Languages: - Georgian – Native. - English – High Level - Speak, Read and Write. - Russian - Basic Level I’m a fast learner and a hard-worker with a high level of motivation. I'm very organized, responsible and service oriented. Currently, looking for challenging projects to get use of my experience properly and sharpen my skills even more.
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    Domain Migration
    System Administration
    Microsoft Windows
    Google
    AWS Systems Manager
    Microsoft Office 365
    Microsoft Hyper-V Server
    Windows 10 Administration
    Technical Support
    Virtualization
    Microsoft Active Directory
    VMware ESX Server
    VMware Administration
    Microsoft Exchange Server
    Microsoft Server
  • $19 hourly

    • 5.0/5
    • (5 jobs)
    Are you looking for a web developer who can help you with more than just coding? Look no further! I help clients with not only website development, but also customer service and technical support. With my project management skills, I can also take charge of your project and make sure it stays on track. As a versatile web developer, I can help you achieve your business goals by delivering quality websites and web applications, providing exceptional customer support, and ensuring your project is a success. I take pride in working closely with clients to understand their needs and provide tailored solutions that meet their specific requirements. If you're interested in learning more, let's start a conversation about your project. Send me a message and let's discuss how I can help you achieve success. I look forward to hearing from you!
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    WordPress
    Project Management
    Technical Support
    Customer Service
    Customer Support
    Email Support
    Online Chat Support
  • $25 hourly

    • 4.9/5
    • (5 jobs)
    I'm a technical support specialist with over 9 years of experience in the field, I've been providing support for overseas companies to customers in the US, Latam, Europe and Asian Pacific. The support provided goes from general information inquiries all the way to deep technical support, this can be via email, phone call, IM, remote desktop sessions (webex, or similar) and remote login to clients and servers. I've have a good level of written and spoken English and native Spanish which allows me to work on most customers based in the American continent. Customer satisfaction is my prime goal and understanding their needs is key. To achieve this I spend a considerable amount of time using, testing and fully understanding the services offered by the company. I'm passionate on giving an excellent support in the shortest time, and in during this process, documenting the process in ticketing systems, online documentation, FAQ, user instruction PDF, etc.
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    Compliance
    Implementation
    CRM Software
    Zendesk
    Freshdesk
    Slack
    Incident Management
    Technical Translation
    Technical Support
    Technical Documentation
    Technical Analysis
    Customer Support
    Customer Service
    Business Intelligence
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    I am a technical support engineer who loves working behind the scenes, solving problems, and answering emails and chats are my favorite. I have experience using WordPress, Zendesk, zoom, Trello, Jira service desk, Teams and can easily adapt to new things or platform needed for the job. I have vast experience working as a Customer service representative (non-technical) and in a Technical support setting. I have also worked with Microsoft Azure, WordPress.com, Microsoft office, offiec365, OneDrive, windows OS, Dropbox, and Google Docs. I will like to optimally work in an upwardly organization by putting in my best at all times and to secure a position that will allow me the opportunity to utilize and build upon skills that are essential in the company.
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    Microsoft Azure
    Office 365
    Technical Support
    Memberium
    LearnDash
    ActiveCampaign
    Customer Service
    Microsoft Office
    Membership Plugin
    HTML
    CRM Software
    WordPress
    Keap
    Zendesk
  • $20 hourly

    • 4.9/5
    • (22 jobs)
    Administering a cloud-based office suite and the needs to setup your subscriptions might be a hassle time for you. Or maybe you just need an assistance in setting up your mailbox, increasing it's security or setting some rules for a customized mail flow. Or you're just a newbie on using a cloud based storage like OneDrive; or a collaboration tool like SharePoint and you want to use and explore it's feature. Implementation of Office 365 and GSuite, in general, might be a tedious task and needs a good planning. You need to make sure that if you wish to use these products, you can maximize its full potential without compromising your data's security and consistency. I'm here to help you with that! I have 7-year solid experience in Microsoft Office application and with Office 365 implementation and administration. I worked as an Office 365 Senior Support Engineer. I also worked as a Operations Technical Support, and later on, a Migration, Sync and Mobile specialist with GSuite (Administration, Email, Collaboration and Migration) I also have experience as an email, phone and chat customer support for various companies. Let me help you and business grow!
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    Desktop & Laptop Support
    IT Support
    Technical Support
    Microsoft Exchange Online
    Incident Management
    Customer Support
    System Configuration
    Communication Etiquette
    End User Technical Support
    Administrative Support
    Business with 100-999 Employees
    DNS
    Microsoft Active Directory
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    I am passionate about what I do. I have a strong background in support, proven expertise in customer interaction, and a consistent collaborator. As a freelancer, I am familiar with email management, data entry, social media management, phone handling, community support, chat support, cryptocurrency and NFTs. I am always looking for the best opportunity that will not only allow me to apply my expertise but help me grow my career as well.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Service
    NFT Marketplace
    Gaming NFT
    Technical Support
    Email Communication
    Community Management
    Podcast
    Facebook
    Cryptocurrency
    Communication Etiquette
    Blockchain
    Social Media Management
  • $40 hourly

    • 4.5/5
    • (66 jobs)
    I Have been a Team Manager for more than five years. But I have been a System administrator, technical support, customer support, and sales for twelve years now. Throughout the years I acquire many skills like; Doing root cause analysis people management Financial management Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments Product presentation and negotiating with clients Handling stakeholders How to efficiently monitor the queue and the entire team's attendance to make sure that we hit our SLA hourly. Create a report base on Data Analysis creating a productivity report The middle man between HR and Team members for legal matter concerns and many more I am very easy to work with, fast learner and goal-oriented. Technical Experience; SaaS Technical Support: -Help client set up their RMM -Assist customer in creating PowerShell script that would trigger RMM alerts - Addressing client inquiries and educating them on our product and how to use the software -Assist client with integration such as office 365, Bitdefender, Quickbooks, Xero, Emsisoft, Teamviewer, Splashtop, etc. - Create a knowledgebase - Report bugs to developers by creating a ticket in Jira Ticketing tools; -Zendesk -CRM -Kayako -Freshdesk -HPSM -Parature -Rave -connectwise -Intercom -Jira -Hubspot Experienced with Microsoft O365 setup including: - Domain registration - DNS records - Managing subscription/ cancellation or additional subscription. Exchange online management: - Exchange online protection - Advanced threat protection - Domain keys identified mail (DKIM) - Domain message authentication reporting and conformance (DMARC) - Sender policy framework (SPF) – distribution group -Security group (edit, delete, adding members) -email migration SharePoint online management: - Creating a site - Managing document library - Configuring user permissions. - External sharing Skype for Business and Microsoft teams: - setting up calling plans - creating Teams channel - Managing guest access with teams - Federation between two Microsoft teams organization. Active directory setup and management: - Updating UPN - custom attributes - user creation - Creating organization unit - Updating dirSync - fix sync errors with AD. Office 365 security and compliance: - Data loss prevention - Permissions - Ediscovery search - Data Encryption –MDM setup - Data governance - retention - content search - Audit log search OneDrive for business - file synchronization - Sync errors – Document library synchronization Experienced in PowerShell scripting for O365. Remote tools: - LMI - TeamViewer - Splashtop - Kaseya - ScreenConnect
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Engagement
    Atlassian Confluence
    Email Communication
    Ticketing System
    Windows 10 Administration
    Office 365
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Microsoft Outlook
    Shopify
    Business with 10-99 Employees
    Helpdesk
    Technical Documentation Management
    DNS
  • $15 hourly

    • 4.0/5
    • (4 jobs)
    I have a strong computer skills and ability to troubleshoot and diagnose problems. My years of experience being a customer service representative/technical support have provided me with familiarity with both PC and Mac Hardware and Software. I have experience with Network Repairs and Analysis as well and have great customer service skills. I have expanded my skills for the past 2 years to different fields like sales, and staffing. For the past year I have been able to assists various clients in the medical field. One would be selling/keeping inventory of medical equipments and sending them to clients. I have also been a staffing coordinator for a caregiver agency in the US. Deploying caregivers to senior homes and residences, making calls and adjustments to schedule, and making sure the schedule is filled and covered for each clients are some of my tasks. I find pleasure in helping elders and making sure we provide top notch service and the care patients need consistently. I would love to work with you! Let's get connected! Work History American Financial Network - IT Helpdesk Fidelity National Financial - IT Helpdesk American Financial Network - Key Responsibilities: • Active Directory (Member Off) approving and granting permissions creating security groups • Office -365 License Activation and Troubleshooting /Account Setup / Mailbox increase request • Program Installations Request (Approval Process) • Mapping Drive(network) • Manager User profile Information/ Admin Access – Full Access • Processing Termination/New Hire Access (Via AD) • Inviting users for a remote session to assist better and check the root cause of the problem via (GoToAssist) • Remote Desktop Connection (account creation) via Microsoft Azure • Maintaining RDP connection via Microsoft Azure • VPN troubleshooting (Cisco Any Connect) • Performing Incident investigation diagnosis and resolution (Outages) • Escalates complex or unresolved incidents AFN TOOLS :  ZoHo  Microsoft Azure,  Active Directory  GoToAssist (Remote Session)  Exchange Admin Center Fidelity National Financial (FIS Global Solutions) Key Responsibilities:  Monitoring the status and progress towards resolution of assigned Incidents (ServiceNow)  Receiving, logging, and managing calls from internal staff. (FIS)  Escalate unresolved calls to infrastructure L2/L3  ServiceNow (Logs incidents and service requests and maintains relevant records  Responding to Calls and Emails (Avaya, 8x8, ServiceNow)  Unlocking and password reset for Network Account via AD, Oracle, Citrix, Norton  Browser Optimization  Creating Outage tickets and Engaging to Incident Management for technical bridge call  Equipment request process  Maintaining SLA  Connecting to user’s PC for program installation via Bomgar Session FIS TOOLS:  ServiceNow (Ticket Management)  Norton Security Password Reset  Key FOB Reset  Active Directory  Avaya/8x8 (softphone)  Cisco Any Connect (Stale Session)  Citrix (Termination, Frozen Session)  Bomgar Remote Session  Remote Desktop Connection (FIS Tools) Visiting Angels  Staffing and scheduling  Keeping track of client records  Following up on caregivers time in and out  Close communication with client's family and responsible parties Comfort Medical  Keeping track of medical equipments and orders  Coordinating with hospitals and customers regarding their orders and medical equipment  Making sure the orders have been processed and inventory has been updated  Provide answers to any queries and follow up from customers
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Ticketing System
    System Administration
    Office 365
    Windows Administration
    Healthcare & Medical
    Customer Engagement
    Healthcare
    Customer Service
    Technical Support
    End User Technical Support
    Helpdesk
    Active Directory
  • $15 hourly

    • 4.9/5
    • (11 jobs)
    Passion for delivering exceptional customer service Over 5 years’ experience providing consumers with a remarkable service experience that drives loyalty and referral business while increasing revenue growth within diverse industries. Excellent interpersonal skills with ability to communicate effectively with diverse cultures, coworkers and management. Demonstrate ability to meet organizational goals and exceed customer expectations by while handling multiple tasks efficiently within fast-paced environments. Genuine passion for helping others, and a career history that demonstrates unwavering integrity and teamwork. Computer proficiency: Internet savvy, PC and Mac OS, MS Access, Excel, Word, QuickBooks, Outlook, e-commerce, CRM tools, and web-based applications. Type 38 wpm. Ability to learn and master new software quickly
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Email Etiquette
    English to French Translation
    Data Entry
    Email Technical Support
    Online Chat Support
    Customer Support
    Customer Service
    MATLAB
    Java
    Quantitative Analysis
  • $15 hourly

    • 4.0/5
    • (4 jobs)
    Good day So to provide my detailed background: -Previous Account Manager of MyGeekCrew. -Previous Sub-Supervisor under Norton Virus Removal Team. -Previous Supervisor and Manager of Saas Service FlowTrack.co -Previous CEO of MyGeekTeamsWork mygeekteamswork.com with 3CX VOIP setup and Computer Repair Services -Previously Supervising for SaaS Service and Technical Support Specialist as Senior Engineer at Cyberco.com -Currently Working and monitoring for Managed Service Provider at Far Out Solutions -Comfortable with Call, Chat, and Email Support regards to Customer or Technical Support Representative line of work including sales and experience with different scenarios. -My Technical background is broad and quite flexible in terms of the never-ending evolution of technology for support tools, RMM and Ticketing Systems, Office 365, AD, DC, AAD, Networks like Omada, Meraki, Ubiquiti, Unify including Datto Networks, Security like Trend Micro, Webroot, Vade Security, DUO Authentication and a lot more. -Website Development/Creation/Design -Scope of work focuses on IT related I can assure a higher rate of resolution. -In terms of the given tools provided for being tech-savvy, I can guarantee you got the experts. -In terms of remote access with a customer's device, it is basic stuff for me. -I am not just technical support but also great when it comes to sales - I am also knowledgeable about Windows issues like OS, Drivers, and other software issues. -Hand-to-hand troubleshooting in terms of hardware devices like modems, printers, etc. -I’ve been under Norton for two years being a Technical Support over the phone; after that, I continued going freelance under many platforms. Some of my friends recommended Upwork because it provides a long duration of contracts. I hope you will consider me as part of your company. -I got a lot of experience already being an Account Manager, Supervisor, Technical Support, and Customer Support and Services I can make sure that we can grow together. I also have a free trick under my sleeves. Just let me know the time for a call interview Thank you, Talk to you later
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Symantec Norton AntiVirus
    Virus Removal
    Symantec Security Software
    Customer Service
    Helpdesk
    System Configuration
    Hardware Troubleshooting
    End User Technical Support
    Customer Support
    Microsoft Windows
    Online Chat Support
    Phone Support
    Technical Support
  • $35 hourly

    • 4.9/5
    • (15 jobs)
    "Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional with more than 12 years of experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - Datto RMM - Connectwise Control - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Server Administration
    Managed Services
    Network Engineering
    macOS
    System Administration
    IT Management
    Mac OS X Administration
    Remote IT Management
    IT Support
    Helpdesk
    Customer Support
    Desktop Support
    Technical Support
    Phone Support
    Email Support
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How to Hire Top Troubleshooters
 
TROUBLESHOOTERS


What is troubleshooting? 


Troubleshooting is a systematic approach to problem-solving usually applied to electronics, software, or processes. It involves tracing a symptom back to its root cause.


Here’s a quick overview of the skills you should look for in troubleshooting professionals:


    

  • Troubleshooting
    • 

  • Technical support
    • 

  • Domain expertise (e.g., websites, software, manufacturing)
    • 



Why do you want to hire troubleshooters?


The trick to finding top troubleshooters is to identify your needs. Do you require help identifying the cause of a persistent bug in your mobile app? Or is your goal to find a troubleshooter who can offer technical support to your customers for a consumer electronics product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.


HOW TO HIRE TROUBLESHOOTERS


Troubleshooters are strong problem-solvers with a solid background in their chosen area of expertise. They can offer technical support to your business’s employees and customers.


So how do you hire troubleshooters? What follows are some tips for finding top troubleshooters on Upwork.


How to shortlist troubleshooting professionals


As you’re browsing available troubleshooting consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:


    

  • Industry fit. You want a troubleshooter who understands your industry so they will have the specialized domain expertise needed to solve your problems.
    • 

  • Project experience. Screen candidate profiles for specific skills and experience (e.g., serving as an IT help desk representative).
    • 

  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular troubleshooter.
    • 



How to write an effective troubleshooting job post


With a clear picture of your ideal troubleshooter in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.


An effective troubleshooting job post should include:


    

  • Scope of work: From eliminating software bugs to providing technical support, list all the deliverables you’ll need.
    • 

  • Project length: Your job post should indicate whether this is a smaller or larger project.
    • 

  • Background: If you prefer experience with certain industries or technologies, mention this here.
    • 

  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.
    • 



Ready to launch your troubleshooting project? Log in and post your troubleshooting job on Upwork today.


FAQS FOR HIRING TROUBLESHOOTERS


How much does it cost to hire a troubleshooter?


Rates can vary due to many factors, including expertise and experience, location, and market conditions.


    

  • An experienced troubleshooter may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
    • 

  • A contractor who is still in the process of building a client base may price their troubleshooting services more competitively.
    • 



Which one is right for you will depend on the specifics of your project.


How long should you contract a troubleshooter to complete your project?


As difficult as it is to estimate how long you will need a troubleshooter, budgeting time is very important to keeping your project on track.


Be prepared to budget more time for more-demanding troubleshooting projects. For example, providing technical support via chat, phone, and email is typically less involved than conducting a failure mode and effects analysis (FMEA) to identify the root cause of a failure in a consumer electronics product.


What are the steps involved to hire troubleshooters?


Here’s how to hire troubleshooting consultants in four simple steps:


    

  1. Identify your project needs, whether it’s troubleshooting electronics or software.
    2. 

  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., provide IT help desk support for a web tool via live chat).
    3. 

  3. Review proposals and shortlist potential troubleshooters for unique skills needed to bring your project to life (e.g., providing IT support for a Java-based software-as-a-service app).
    4. 

  4. Interview troubleshooting talent to gauge whether they’re the right fit for your project.
    5. 



 

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