Upwork home
Sign up
Secondary

Hire the best Troubleshooting professionals

Check out Troubleshooting professionals with the skills you need for your next job.
Hire freelancers
Clients rate Troubleshooting professionals
Rating is 4.7 out of 5.
4.7/5
based on 1,768 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Troubleshooting Freelancers
  • $55 hourly

    • 4.7/5
    • (20 jobs)
    *** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (24 jobs)
    Did you know that the focus in 2024 for businesses is creating experiences that capture and engage customer attention in new ways? This is backed up by Salesforce, with recent research stating that 80% of customers say the experience a company provides is as important as its product or services. Companies also employ security-centric customer experience practices in the age of generative AI, as 53% of customers believe generative AI will help companies better serve customers. So now the million-dollar question is; Does your company invest in hiring great Technical and Customer Support professionals to keep up with the growing trends? In our present time, being good simply isn't good enough to succeed; you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So, how can you provide that great service and have a growing customer base? Well, the truth is, - YOU need an expert to lead the Customer-facing team in the company and bring turnaround results across the board. -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And as it turns out, 65% of US consumers would pay 5% more for products if they knew they would receive outstanding customer support and satisfaction. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become mine, and I look forward to working with you and for you to achieve them. I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated PLUS Upwork Freelancer (Top 3%) ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔ LinkedIn Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners say about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Support
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $35 hourly

    • 4.7/5
    • (20 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Hardware Troubleshooting
    Customer Support Plugin
    Incident Management
    Logo Design
    Email Support
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Operations Manager - Engineer. I have 4 years of experience in the BPO/CRM call center industry working for The Results Companies for clients such as WellCare, Sprint and currently The Home Depot. During the past 4 years I have worked as a customer service representative, operations supervisor and operations manager, specializing in over the phone support, Data/Trend analysis and client relationship management. I hold a degree in Electronics Enineering which has allowed me to venture in technical support and project management endeavours. When working with me you will always find a goal oriented, out of the box thinking partner that strives to offer added value to your business and projects
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    PIC Programming
    Microsoft Active Directory
    Management Skills
    Customer Support
    Digital Electronics
    Fiber Optics
    SQL
    Power Electronics
    Ticketing System
    IT Asset Management
    Business with 10-99 Employees
  • $15 hourly

    • 5.0/5
    • (5 jobs)
    I have worked with technology and customer service for more than 15 years in a call center environment and 4 years as a technical support freelancer. I specialize in computer hardware, networks and software applications. I also have worked with customer service for a health and fitness company, a tax application solution and a health/insurance company in the US. I am currently working for Cloud Retailer, the best POS (point of sale) system for Beer, Wine, and Liquor in the US for almost three years now. I have experience with the following technologies: 1. Cloud retailer POS and Microsoft RMS (Retail management system). 2. Microsoft SQL, checking data logs. 3. Setting up and troubleshooting PAX card readers. 4. Setting up and troubleshooting peripherals like receipt printers, drawers, scanners and external monitors. 5. Other equipments related to a point of sale system. 6. Used Asana and Freshdesk as CRMs. I work with customers via phone calls, chat and email. As a technical support/ customer service specialist, my experience includes the following: * Troubleshooting of Windows OS related problems (win XP, win 7, windows 10) * General third-party software support (installation, troubleshooting) * Troubleshooting Windows Office related issues * Virus removal * Active Directory - Windows user profile creation - distribution lists creation - mailbox / printer access *Troubleshoot and fix (if possible) peripheral issues (ex Printers) * Logmein, Teamviewer *Ticket management * Escalation * Sales * Clickfunnels * Activecampaign * Wordpress * Zappier Being a consistent performer, I have had the opportunity to work as: * Quality Specialist(QA) - Review calls and transactions - Creating reports in Excel - Interpretation of reports and action plan creation * Sales coach - Coach agents on how to improve sales - Drive the floor to meet sales requirements * Team Lead - Coach agents and create action plans for improvement - Create reports to upper-level management and stakeholders My goal in every transaction is to delight the customer and to help you achieve your business goals!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Incident Management
    Helpdesk
    Computer Skills
    Customer Service
    Technical Support
    Customer Support
    Leadership Skills
    Email Support
    Online Chat Support
    Phone Support
  • $25 hourly

    • 3.9/5
    • (29 jobs)
    𝙉𝙚𝙚𝙙 𝙖 𝙋𝙍𝙊 𝙩𝙝𝙖𝙩 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? 🚚 A+ eCommerce Experience 👩‍💻 Operations & Customer Engagement 📦 Shipping & Order Fulfillment | Shopify See how I can help you scale ⤵️ 💎 𝙚𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I'll ensure smooth operations, from shipping to returns and growth, and drive customer satisfaction and business success. ✦ Shipping and Fulfillment ✦ Returns and Refunds ✦ Scaling and Growth 💎 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙀𝙉𝙂𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Exceptional customer engagement, from service to marketing, builds loyalty and trust. ✦ Customer Service ✦ Reviews Management ✦ Social Media Moderation ✦ Customer Retention ⚙️ 𝙏𝙊𝙊𝙇𝙎/ 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙎𝘾𝘼𝙇𝙀 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎𝙀𝙎 ⚙️ ✦ Filevine Law Case Software ✦ Tettra ✦ Zendesk ✦ Shopify ✦ Gorgias ✦ ReAmaze ✦ Intercom ✦ Freshdesk ✦ Shipfusion ✦ Jira ✦ Asana ✦ ShipStation ✦ ShippingEasy, ShipHero ✦ Slack ✦ Zoom ✦ MS Office - Excel, Word, Powerpoint ✦ GSuite - Docs, Sheets, Slides, Forms ✦ Instagram, Whatsapp, Facebook Management ✦ Live Chat, WhatsApp, Printful, Gmail, Front ✦ 3PL, MachShip, Optima WS ✦ Recharge, Fulfil ✦ Stamped If you're sold and think we're a good fit. 📧 Send me your 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 and fill me in.. Laters! Ellen
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Service
    Third-Party Logistics
    Gorgias
    Technical Support
    Customer Support
    Store Management
    Virtual Assistance
    Dropshipping
    Shopify
    Ecommerce
    Email Support
    Social Media Management
    Freshdesk
    Zendesk
    Ecommerce Support
  • $25 hourly

    • 5.0/5
    • (10 jobs)
    I am a technical support Engineeer with vast expertise in both On-premise and cloud infrastructure and integration. I can also Administer Office 365 with no supervision. I posses relevant certifications to back this up. I am an excellent trainer and have very good communication skills to help convey my trainings adequately and efficiently.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Email Communication
    Customer Service
    Technical Support
    Microsoft Office
    Customer Satisfaction
    Microsoft Exchange Online
    Office 365
    IT Management
    Microsoft Teams
    Microsoft SharePoint Administration
    Customer Support
  • $15 hourly

    • 5.0/5
    • (5 jobs)
    I've been in the Technical/Customer Support field for about 9 years. I make sure that you receive TOP TIER customer service. I've worked in different positions including Escalations Support, email and chat support, and technical customer service specialist. I can say that I am a well-rounded individual and I take pride in the work I do. Here are some traits and skills that you can expect: ✓ I am very professional ✓ I am a good listener ✓ I am very patient and polite ✓ I am very resourceful ✓ I am a positive person ✓ I am goal-oriented ✓ I am a very technical person ✓ I am always willing to learn If ever needed, I'd be delighted to assemble a team of top-tier professionals in the same industry, known for their exceptional customer service. I personally know these individuals and their expertise ensures your customers feel truly valued, leaving them with big smiles on their faces.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Following Procedures
    Helpdesk
    Customer Support Plugin
    Computer Skills
    Desktop Support
    Customer Service
    Microsoft Office
    Customer Support
    Technical Support
    Order Processing
    Online Chat Support
    Email Support
    Order Tracking
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    IT / Technical Support Professional with more than a decade of experience providing phone, e-mail, chat, and remote support for customers across North America, Canada and Australia for all of their IT related needs. With Hands-on Experience on the following Technologies and platform: • General IT Support • Windows Server 2008 / 2012 / 2016 / 2019 • Microsoft Exchange Server 2010 / 2013 /2016 • Active Directory Administration • Group Policy Administration • Office 365 Management • Microsoft Teams Administration • SharePoint / OneDrive Administration • Windows Administration (Windows 11, 10, 8, 7) • Managed Printers • Strong understanding on LAN/WAN environment • Networking Equipment and Firewall (Cisco / Meraki / Sonicwall / Sophos) • VOIP Phone System: 3CX, RingCentral, Webex, Vonage • ConnectWise Automate (Remote Monitoring & Management Platform) • ConnectWise Manage and Salesforce Ticketing System • SpamTitan, Barracuda, Mimecast Spam Firewall • Remote Access Tools (Windows Remote Desktop, ConnectWise Control, Solarwind MSP N-Central, TeamViewer, LogMeIn) • Virtualization platform (Azure, Hyper-V, VMWare, Scale, CITRIX) • Symantec, Webroot, SentinelOne Endpoint Protection • Exclaimer, CodeTwo Email Signature Management • Patch management and desktop / server maintenance • Advanced Hardware and Software troubleshooting
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Helpdesk
    Microsoft Exchange Server
    Windows Server
    Windows Administration
    Technical Support
    Service Level Management
    Customer Service
    Desktop Support
    Phone Support
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Hardware Troubleshooting
    Technical Support
    Online Chat Support
    Helpdesk
    System Administration
  • $35 hourly

    • 4.3/5
    • (5 jobs)
    A seasoned technician with over 15 years of experience in providing technical support and excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Microsoft Windows
    Customer Service
    Helpdesk
    Customer Support Plugin
    Microsoft Teams
    Product Knowledge
    Technical Support
    System Configuration
    IT Sourcing
    Ticketing System
    End User Technical Support
    Communication Etiquette
    Online Chat Support
    Email Support
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Technical Support
    Freshdesk
  • $15 hourly

    • 4.6/5
    • (1 job)
    I have several years of working experience in the IT Outsourcing and Business Process Outsourcing industries. I specialize in Remote Desktop Support, User Onboarding/ Offboarding, User account administration, Active Directory, Office 365 administration, and everything in between. I currently work as a freelance IT Support Analyst for Nutbourne Ltd., a Managed Service Provider that is based in the United Kingdom where I am the sole Filipino staff member. I have worked for International companies, such as; ATOS IT supporting MGM Resorts International, Stefanini supporting Ernst & Young, West Contact Solutions for AT&T USA, Alorica for T-Mobile USA, and more.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Email Communication
    Customer Support
    Technical Support
    BPO Call Center
    Customer Service
    Data Entry
    Email Support
  • $45 hourly

    • 5.0/5
    • (55 jobs)
    Let me help you get your message to your audience professionally. Based in Ontario, Canada, with over 25 years in the Live Events Industry and now specializing in the Virtual Events Industry, I have the experience behind the scenes and in front of the audience to give your message the polish and engagement it deserves. I look forward to hearing from you.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Video Stream
    Webinar
    Twitch
    Zoom Video Conferencing
    Hosting Zoom Calls
    Wedding & Event Video
    Video Post-Editing
    Video Production
    OBS Studio
    Video Intro & Outro
    Video Editing
    Twitch Interactive, Inc.
  • $30 hourly

    • 5.0/5
    • (8 jobs)
    6+ years of experience in Customer Service, Customer Support, and Technical Support. Experienced manager of the following CRM/Integration tools: * Helpshift * Zendesk * Dixa * iLog (AppleCare CRM tool) * Freshdesk * Hubspot Versed in Office 365 Experienced user of data analysis platforms, such as: * Sisense for cloud data teams (Former Periscope Data) * Power BI Technician knowledge of the systems: * iOS, * MacOS, and * WatchOS
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Answered Ticket
    Communication Etiquette
    Customer Support
    Customer Service
    CRM Software
    Customer Relationship Management
    SaaS
    Customer Satisfaction
    Customer Support Plugin
    Technical Support
    Online Chat Support
    Email Support
    English
    Zendesk
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    A proactive, capable, and meticulous professional with an excellent record of client satisfaction. •••••••••••••••••••••••••••••••••••• • WordPress and Joomla! development. • JavaScript, jQuery, CSS, SASS, Bootstrap, Python, PHP •••••••••••••••••••••••••••••••••••• • My best qualities: - Detail-oriented - Unfaltering work ethic - Supportive, compassionate, and friendly - Desire to succeed, just can't leave behind a job unfinished or a customer unhappy •••••••••••••••••••••••••••••••••••• EDUCATION: * Harvard University, D.C.E. - Master's candidate - Digital Media Design (scholar.harvard.edu/eduardo-hegenberg) * Harvard University, Extension School - Front-End Web Development Certificate (democraciadigit.al/cert.png) ••••••••••••••••••••••••••••••••••• # English language proficiency certified by Pearson Academic (PTE).
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Python
    PHP
    Web Development
    HTML5
    CSS
    WordPress
    JavaScript
    Incident Management
    HTML
    Technical Support
    jQuery
  • $25 hourly

    • 5.0/5
    • (4 jobs)
    ⭐⭐⭐⭐⭐ "Very knowledgeable and a great person to work with. Thank you for your help." - Upwork Client My over 7 years of experience supporting and using various CRM software can provide value and expertise to your business and clients! CRM software that I've supported has varied in industry from human resources and recruiting to insurance sales. I can provide your clients with a white glove help desk experience as well as top notch training on your CRM! A few of my accomplishments supporting CRM software include: - Training 5 divisions of recruiters (about 150 people) for a Fortune 100 healthcare company on automation features in a recruitment CRM. - Providing white glove support on a Microsoft SharePoint CRM for an entire HR department (about 120 people) who were tracking employee onboarding and maintaining policies within a Fortune 500 company. - Pinpointing key issues with data import tool that was preventing clients from successfully uploading their data and partnering with development team to quickly solve the issues and retrain clients. I'm also an up and coming systems administrator with a focus on the cloud and SaaS platforms. My experience has ranged from configuring security settings with email to administering an active directory environment. I am also administering CRM portals for insurance agencies by importing their data, setting up roles and permissions, and configuring email, contacts and calendar syncing.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    System Administration
    Help Desk Software
    Technical Support
    SaaS
    Microsoft Windows
    Jira
    Helpdesk
    Computer Maintenance
    Computer Hardware
    Customer Support
    Zendesk
    CRM Software
    Microsoft Office
  • $18 hourly

    • 5.0/5
    • (34 jobs)
    Hi, my name is Luis Chavez and as SEO Consultant I have more than 6 years of experience, if you need proper keyword research done, Let me find uncompetitive searches that will bring a flood of traffic to your website and increase sales. Need Backlinking strategy, competitor analysis, site-crawl, penalty recovery? I got it covered. As a Web Publisher, I have experience maintaining large sites built with SITECORE, Oracle WCS, WordPress, and other CMS technologies, I'm confident that my business and life experience would be applicable and that I'd be an asset to your organization. I've learned how to build strong relationships with all departments in an organization and I have the ability to work within a team as well as across teams. I appreciate your consideration and I hope to find an opportunity to work remotely or in person. I have worked as an Internet Professional, Technical Support Agent, SEO in-house specialist, AI E-commerce developer, Funnel Designer, Live interpreter/ Translator( English to Spanish), and Marketing Ads Manager(Facebook Ads/Google), I am also skilled in Web Technologies (HTML5, CSS, JS, CMS like Wix, WordPress, Shopify, Site123, SIMVOLY)
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Technical Support
    Organic Traffic Growth
    Search Engine Marketing
    Landing Page
    ChatGPT
    SEO Backlinking
    Google Ads
    SEO Keyword Research
    SEO Audit
    SEO Strategy
    Google Analytics
    Off-Page SEO
  • $33 hourly

    • 5.0/5
    • (62 jobs)
    Greetings! I'm Ayze, a seasoned IT professional with a passion for optimizing digital workplaces. With a robust background in Google Workspace, Office 365, GoDaddy, email migration, and VOIP solutions, I bring a wealth of expertise to streamline your business operations. 🚀 Key Skills: Google Workspace & O365: Harness the full potential of cloud collaboration tools to enhance productivity and communication within your organization. Email Migration: Seamlessly transition your email infrastructure, ensuring data integrity and minimal downtime. GoDaddy Mastery: Navigate the complexities of domain management, hosting, and website solutions with ease. VOIP Solutions: Implement cutting-edge VOIP systems for efficient and cost-effective communication. 💼 Why Choose Me: Proven Track Record: Successfully executed numerous Google Workspace and O365 deployments, ensuring smooth transitions for diverse businesses. Detail-Oriented: Meticulously plan and execute email migrations, leaving no room for data loss or disruptions. Client-Centric Approach: Tailor solutions to meet your specific needs, providing unparalleled IT support and troubleshooting. 🌍 Global Experience: Having collaborated with clients across industries and geographical locations, I understand the unique challenges businesses face in today's interconnected world. My goal is to empower your team with technology that enhances collaboration, efficiency, and overall success. 📈 Let's Elevate Your IT Infrastructure: Ready to take your business to new heights? Partner with me to transform your IT landscape, leveraging the latest technologies and best practices. From initial consultations to ongoing support, I'm dedicated to ensuring your digital journey is seamless and successful. 📧 Contact Me: Feel free to reach out for a consultation or to discuss your specific IT needs. I'm here to guide you through the intricacies of Google Workspace, O365, GoDaddy, email migration, and VOIP solutions.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Windows Server
    Microsoft Azure
    Windows Administration
    Email System
    GoDaddy
    Domain Migration
    Google Workspace Administration
    Office 365
    Migration
    VoIP
    SSL
    System Administration
    Tech & IT
    IT Support
    Network Administration
  • $11 hourly

    • 4.5/5
    • (5 jobs)
    Experienced Customer Service Manager with a demonstrated history of working in the financial services and e-commerce industry. Skilled in Customer Service Management, Relationship Building, Facilitation, Teamwork, and Positive Psychology. Strong customer success and support professional with two years of college education specializing in Computer Programming. On average, a loyal customer is 10 times more valuable than their first purchase and nearly 70% of people would spend more money with a company that delivers excellent customer service. But servicing a customer is not a walk in the park and a single dissatisfied customer could turn down a business. And this is where I come in! I have expertise in customer service management that ranges from data analytics, project management, coaching, and other skills that would pump business profit and prevent potential financial loss. I am a sucker for learning and love to deliver results that exceed my client's expectations.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Team Management
    Call Center Management
    Zendesk
    Braintree
    Phone Support
    Mandrill
    BPO Call Center
    Providing Information to Callers
    Customer Satisfaction
    Product Knowledge
    Customer Support Plugin
    Google Workspace
    Customer Service
    Slack
    Business with 10-99 Employees
  • $50 hourly

    • 4.7/5
    • (36 jobs)
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Hardware Troubleshooting
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Technical Support
    Computer Maintenance
  • $17 hourly

    • 5.0/5
    • (11 jobs)
    I am passionate about providing exceptional customer service and thrive in tech-oriented environments like SaaS, digital automation, fintech, and eCommerce. I strive to accurately address the root cause of customer issues, preventing the need for customers to repeatedly come back over and over again with the same or related problems. Being able to understand what customers are trying to achieve, uncovering the puzzles hindering them from reaching their end goal, and pointing them in the right direction until what once seemed like a puzzle to them becomes an 'aha! ' moment for them - That is pure joy to me! Whether it's through creating engaging and instructive videos using Loom/Vidyard/zoom or concise and compelling user guides to answer customers' questions or handling email communications efficiently using Zendesk, Freshdesk, Reamaze, Keap etc, or collaborating, organizing, and managing tasks through tools like Google Workspace, Notion, Asana, Slack, as well as leveraging AI tools to enhance productivity, I do whatever it takes to ensure the customer's issue is adequately resolved. My curiosity for learning, the tendency to ask questions, a sharp eye for details, and the urge to supersede customer expectations, have consistently empowered me to deliver the required results in the projects I've undertaken. So if you require assistance with any of the following tasks, do not hesitate to reach out to me. I will be delighted to provide my expertise. 🌐 Answering your customers' questions using chat, email, and Loom recordings. 📝 Educating the customers about your product and setting them up for success 🔎 Analysing, prioritizing, and reporting incoming product feature requests 🔬 User Research, Fact-finding & checking, Root cause analysis 🫂 Tactfully de-escalating tense moments with difficult customers 💰 Resolving warranty claims and dispute handling. 👨‍💻 Webinar Management (adherence to established webinar session rules and guidelines, scheduling sessions, providing technical assistance to participants, configuring webinar software settings, troubleshooting issues during sessions, breakout rooms, verifying participant identities, managing time, moderating participant interactions, documenting incidents or breaches of session protocols, etc) 🛒 Managing eCommerce inventory inquiries, product availability, and providing relevant updates to customers. 🗄️ Maintaining detailed records of customer interactions and transactions via Zendesk, Reamaze, Freshdesk, Insightly, and similar software. 📚 Product messaging (crafting FAQs, Knowledgebase Articles & tutorial explainer videos), optimizing your landing pages and Email copies for conversion 🕳️🔽 Building CRM funnels, process workflows, automation, response templates & canned messages 📝 Content ideation & development ₿ Cryptocurrency, Blockchain Transactions Analysis & Reporting 🔧🌐 Customizing WordPress website theme for conversion ⚙ Manual app/software testing, reproducing bugs 📱💬🔵 Social media content management 📊 Data Entry, Categorization, Cleaning, and Sorting. Just reach out to me and I will assist you with any of those responsibilities, so you can dedicate your valuable time to other critical aspects of your project. 🤝
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    WordPress
    Online Chat Support
    In-App Support
    Email Support
    FAQs Compilation
    Cryptocurrency
    Technical Support
    Customer Support
    Product Support
    Ticketing System
    Customer Service
    Blockchain
    Critical Thinking Skills
    Online Research
  • $30 hourly

    • 4.9/5
    • (16 jobs)
    Experienced Desktop Support Professional with over 9 years of experience. I've developed expertise in the support of Microsoft products including Windows 10 and Windows 7 operating systems, MS Office, Active Directory, SCCM, and MS Exchange. I also has expertise in providing PC and laptop break-fix support, HP and Lexmark printer support, and POS support. Software: Windows Server 2003/2008/2012 R2, Windows Exchange Server, Windows 8/7/XP pro, Office Suite 2010, Active Directory, SCCM, Proprietary software, Remedy, EDI, MAC, Symantec Backup, Switchbox PBX, Office 365, VMware, Connectwise/LabTech, Hardware: Dell/HP Desktops, Lenovo Desktop, Laptops, Microsoft Server 2008 & 2012 R2, File Servers, Lexmark/HP Printers, SAN
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Windows 7 Administration
    Hardware Troubleshooting
    Windows 10 Administration
    Purchasing Management
    Computer Network
    Microsoft Active Directory
    Virus Removal
    Software Documentation
    Application Security
    Customer Support
  • $15 hourly

    • 5.0/5
    • (30 jobs)
    Looking for an Amazon FBA - Variation & Flat File Expert who can help you optimize your Seller Central Catalog, Troubleshoot your Listings, and boost your Amazon Sales via In-depth Market Analysis Research & Proper Listing Optimization? My expertise includes creating and managing product variations, updating and optimizing flat files, and ensuring compliance with Amazon's guidelines. I also have extensive experience in Market Research, Listing Optimization & Amazon PPC campaigns and can help you develop a strategy that drives sales and maximizes ROI. 🔰Amazon🔰 ✅ Market Research, Trend Analysis, and Product Identification E-commerce FBA ✅ Listings single/variation manually and through Flat files. ✅ Amazon SEO keyword research ✅ Suppressed Listings, update the listing for the missing bullet, description, etc. ✅ Find and Fix Quality Alerts in Listings ✅ Sales increase through (expect result in 2-3 weeks) ✅ Optimized PPC ✅ Promotions ✅ Inventory Management. ✅ Uploading Products in Any Amazon site. ✅ Creating Parent/Child Variations ✅ Application of Basic HTML in Product Description. ✅ Amazon customer service like answer customer email, authorize return from the customer, product exchange, etc. (average knowledge) ✅ Listing in Various Amazon Marketplaces of Amazon Like Amazon JP, Uk, France, De, Italy, etc. As a consultant, I pride myself on my ability to understand my clients' needs and develop customized solutions that work for them. I have worked with a wide variety of sellers, from small businesses to large corporations, and I have helped them all achieve their unique goals. I am committed to providing excellent customer service, and I am always available to answer questions and provide ongoing support. I work closely with my clients to ensure that they are happy with the results and that their Amazon business continues to grow and thrive. In summary, here are the key benefits that I offer: ✅ Expertise in Amazon variation and flat file optimization ✅ In-depth knowledge of Amazon's platform and best practices ✅ Proven success in Amazon PPC campaigns ✅ Customized solutions tailored to your unique needs ✅ Excellent customer service and ongoing support Regarding the Amazon Catalog Management here are the points I can help you with. - Item Name Not Update - Brand Name Not Update - Brand Registry Issues Unauthorized listings of brand-registered products will result in an error. - Sale Rank Not show on Seller Center - Item Type Keyword Not Update - Bullet Point Not shown on detail page - Browse Node (Category) Mismatch - Shirt Size Value Not Update - Color Not update - Images update on backend but not show on details page - Swatch Images Not Update - Systematic Parent child variation (which we cannot break) - Variation theme not update - Item Package Quantity not shown on detail page - Automatic display of brand name without entering product title - The variation theme, which is not displayed on the backend, runs on the detail page - Pricing Errors that doesn't match to Amazon's policies will result in an error - When providing an incorrect or duplicate Universal Product Code (UPC), an error occurs. - Dimensions that do not match your listings will result in an error. - Errors in images if they don't match Amazon's requirements, such as size, resolution, background, or content. - Title formatting issues Use a character that is against Amazon's policies. - Reviews Not Merge - Buybox Issues - ASIN Hidden in other Marketplace - Standard Inventory Issue Lets take youre Business to next level
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Data Scraping
    Amazon PPC
    Amazon Advertising Console
    Product Listings
    Product Research
    Amazon FBA
    Amazon Seller Central
    Amazon Listing
    Manage Etsy Site
    Ecommerce
    Amazon Listing Optimization
    PPC Campaign Setup & Management
    Online Research
    SEO Keyword Research
  • $12 hourly

    • 5.0/5
    • (3 jobs)
    I've been immersed in the dynamic matrix of the BPO industry since 2010, where my journey has been a continuous metamorphosis of skills and roles. I started as a customer service agent, swiftly becoming a subject matter expert through my dedication and expertise. This led me to further heights as I assumed the responsibilities of an escalations manager, followed by a promotion to quality assurance manager, all while enjoying the support and encouragement of senior management. In addition to these wins, two different employers entrusted me with the trainer role, a testament to my proficiency in the field. My experience has encompassed voice and non-voice accounts, allowing me to provide comprehensive assistance to clients, agents, brokers, and businesses. My versatility extends across diverse industries, from technical support, e-commerce, and telecommunications to insurance, finance, and fraud management, making me adept at navigating the multifaceted landscape of customer service.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Support
    Customer Satisfaction
    Quality Assurance
    Technical Support
    Customer Service
    Communication Skills
    Email Communication
    Google Sheets
    Computer Skills
    Intercom
    Email Support
    Online Chat Support
    Team Management
    Zendesk
    English
  • $20 hourly

    • 5.0/5
    • (3 jobs)
    I am a highly motivated individual with 15+ years of customer relations experience and 13+ years of self-taught and classroom Enterprise I.T. skills. I am a quick learner and I always endeavour to complete my given tasks efficiently and in a timely manner. Skills and previous experience: - 1st & 2nd Line I.T. Support - Server Deployment & Administration - Network Monitoring (Nagios/Solarwinds) - Cloud Services - Linux - Remote Assistance & Troubleshooting - Cisco Hardware - Dell Hardware - VMWare - O365
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Computing & Networking
    Microsoft Office
    CompTIA
    Network Monitoring
    Server Administration
    Linux
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How to Hire Top Troubleshooters

TROUBLESHOOTERS

What is troubleshooting? 

Troubleshooting is a systematic approach to problem-solving usually applied to electronics, software, or processes. It involves tracing a symptom back to its root cause.

Here’s a quick overview of the skills you should look for in troubleshooting professionals:

  • Troubleshooting
  • Technical support
  • Domain expertise (e.g., websites, software, manufacturing)

Why do you want to hire troubleshooters?

The trick to finding top troubleshooters is to identify your needs. Do you require help identifying the cause of a persistent bug in your mobile app? Or is your goal to find a troubleshooter who can offer technical support to your customers for a consumer electronics product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

HOW TO HIRE TROUBLESHOOTERS

Troubleshooters are strong problem-solvers with a solid background in their chosen area of expertise. They can offer technical support to your business’s employees and customers.

So how do you hire troubleshooters? What follows are some tips for finding top troubleshooters on Upwork.

How to shortlist troubleshooting professionals

As you’re browsing available troubleshooting consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a troubleshooter who understands your industry so they will have the specialized domain expertise needed to solve your problems.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., serving as an IT help desk representative).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular troubleshooter.

How to write an effective troubleshooting job post

With a clear picture of your ideal troubleshooter in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective troubleshooting job post should include:

  • Scope of work: From eliminating software bugs to providing technical support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries or technologies, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to launch your troubleshooting project? Log in and post your troubleshooting job on Upwork today.

FAQS FOR HIRING TROUBLESHOOTERS

How much does it cost to hire a troubleshooter?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced troubleshooter may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their troubleshooting services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a troubleshooter to complete your project?

As difficult as it is to estimate how long you will need a troubleshooter, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding troubleshooting projects. For example, providing technical support via chat, phone, and email is typically less involved than conducting a failure mode and effects analysis (FMEA) to identify the root cause of a failure in a consumer electronics product.

What are the steps involved to hire troubleshooters?

Here’s how to hire troubleshooting consultants in four simple steps:

  1. Identify your project needs, whether it’s troubleshooting electronics or software.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., provide IT help desk support for a web tool via live chat).
  3. Review proposals and shortlist potential troubleshooters for unique skills needed to bring your project to life (e.g., providing IT support for a Java-based software-as-a-service app).
  4. Interview troubleshooting talent to gauge whether they’re the right fit for your project.
Read more
View less
Schedule a call

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.