Upwork home
Sign up
Secondary

Hire the best Troubleshooting professionals

Check out Troubleshooting professionals with the skills you need for your next job.
Hire freelancers
Clients rate Troubleshooting professionals
Rating is 4.7 out of 5.
4.7/5
based on 1,768 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Troubleshooting Freelancers
  • $55 hourly

    • 4.7/5
    • (20 jobs)
    *** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • $40 hourly

    • 4.9/5
    • (18 jobs)
    Transforming challenges into opportunities is not just a skill, it's my mantra. With a flair for optimizing customer experiences and a knack for innovative problem-solving, I don't just promise results – I deliver them with precision and passion •Boost Customer Satisfaction: Elevate response times by 70%, driving a 60% surge in customer satisfaction. •Resolve with Excellence: Guarantee a 100% success rate in addressing customer issues. •Sales and Flow Enhancement: Revamp customer flow and sales strategies, contributing to a significant 58% increase in sales activities. Core Experiences: •Expertise in Help Desk/Ticket Support, Live Chat, and Email Support. •Proven skills in front-office and Back Office management •Versatile in Data Entry, Web Research, and Website Management. Why Choose Me? Choose a specialist who not only understands the nuances of customer service but also brings a touch of Italian flair and dedication to every task. Let's elevate your customer experience together!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Service
    Ticketing System
    Technical Support
    Bug Reports
    Customer Satisfaction
    Administrative Support
    Data Entry
    Italian
    Social Media Management
    Online Chat Support
    Email Support
    English
  • $20 hourly

    • 5.0/5
    • (24 jobs)
    Did you know that the focus in 2025 for businesses is creating experiences that capture and engage customer attention in new ways? This is backed up by Salesforce, with recent research stating that 80% of customers say the experience a company provides is as important as its product or services. Companies also employ security-centric customer experience practices in the age of generative AI, as 53% of customers believe generative AI will help companies better serve customers. So now the million-dollar question is; Does your company invest in hiring great Technical and Customer Support professionals to keep up with the growing trends? In our present time, being good simply isn't good enough to succeed; you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So, how can you provide that great service and have a growing customer base? Well, the truth is, - YOU need an expert to lead the Customer-facing team in the company and bring turnaround results across the board. -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And as it turns out, 65% of US consumers would pay 5% more for products if they knew they would receive outstanding customer support and satisfaction. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become mine, and I look forward to working with you and for you to achieve them. I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated PLUS Upwork Freelancer (Top 3%) ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔ LinkedIn Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners say about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Support
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $40 hourly

    • 4.8/5
    • (20 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $15 hourly

    • 5.0/5
    • (6 jobs)
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Hardware Troubleshooting
    Customer Support Plugin
    Incident Management
    Logo Design
    Email Support
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Operations Manager - Engineer. I have 4 years of experience in the BPO/CRM call center industry working for The Results Companies for clients such as WellCare, Sprint and currently The Home Depot. During the past 4 years I have worked as a customer service representative, operations supervisor and operations manager, specializing in over the phone support, Data/Trend analysis and client relationship management. I hold a degree in Electronics Enineering which has allowed me to venture in technical support and project management endeavours. When working with me you will always find a goal oriented, out of the box thinking partner that strives to offer added value to your business and projects
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    PIC Programming
    Microsoft Active Directory
    Management Skills
    Customer Support
    Digital Electronics
    Fiber Optics
    SQL
    Power Electronics
    Ticketing System
    IT Asset Management
    Business with 10-99 Employees
  • $39 hourly

    • 5.0/5
    • (309 jobs)
    As a full-stack developer with 6 years of experience in web development and website security, I have completed over 307 projects on Upwork. My expertise includes front-end and back-end development, server management, malware cleaning, website protection, and troubleshooting. I also have experience improving website performance, including image optimization, minification, caching, and Cloudflare configuration, and excellent problem-solving skills. I have successfully cleaned and secured thousands of websites, using various tools and techniques to identify and remove malware and other security threats. I am also trained in best practices for website security and can implement measures such as SSL certificates, firewalls, and regular security updates to help prevent future infections. My attention to detail and thorough approach ensures that your website is not only cleaned, but also fortified against future threats, plus removed from blacklists. In my daily work, I utilize various technologies and platforms, including WordPress, PHP, MySQL, JavaScript, CSS3, HTML5, cPanel, WHM, SSH, Git, etc. I am a quick learner with exceptional debugging skills. I enjoy learning new programming languages and staying up-to-date on the latest technologies in my free time.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    HTML
    WordPress Security
    cPanel
    DNS
    Malware Removal
    SSL
    WordPress Malware Removal
    Cloudflare
    WordPress
    jQuery
    PHP
    CSS 3
    JavaScript
    HTML5
  • $15 hourly

    • 5.0/5
    • (13 jobs)
    Seeking a challenging position where my technical skills can be put to good use. I worked as a technical support for AT&T, Bellsouth and HP for US customers providing quick resolution and excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Cloud Management
    Business Process Outsourcing IT Services
    Virtual Desktop Infrastructure
    IT Management
    Hardware Troubleshooting
    Microsoft Azure
    Computer Maintenance
    IT Asset Management
    Virus Removal
    Network Administration
  • $35 hourly

    • 4.9/5
    • (82 jobs)
    I have been worked with Manage Service Providers over 6 years and familiar with MSPs process and products for MSP 1. ConnetWise Products - Quosal (CW Sell): + Design template + Setup for startup MSPs, workflow + Integration with CW Manage - ConnectWise Automate (Labtech) + Setup from scratch + Optimize monitoring, deploy software, integration with other AV and utility product (Warranty Master, IT Glue, etc.) + Setup integration with CW Manage + Setup Patch Management for windows workstation and servers - ConnectWise Manage + Setup for startup MSPs + Design workflow, setup best practice + Design invoice template + Design report use report writer 2. Implement backup software for MSPs: Veeam Cloud connect, Datto, Solarwind MSP backup, Shadow Protects 3. Office 365 - Migrate from on premise exchange, google or imap system to O365 - Implement MFA, manage O365 admin for MSPs, Powershell for report and update mailbox 4. RMM and other software: Ninja RMM, Nable Solarwind, Webroot AV, Trend Micro AV 5. Azure: Setup and Manage Azure VMs, Virtual Desktop 5. Integration: - Setup integration betweem ConnectWise to other - Email notification to MS Team, Azure function use Python via API to update CW - Email to SMS, and SMS to Email, integration with Microsoft Team
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    ConnectWise Automate
    Server
    Computer Network
    Network Engineering
    Cloud Computing
    Helpdesk
    Microsoft Azure
  • $18 hourly

    • 5.0/5
    • (8 jobs)
    ⭐⭐⭐⭐⭐ Technical support professional with a demonstrated track record of 9 years in providing expert-level software and hardware troubleshooting for both Windows and Mac systems. I have successfully resolved many complex technical issues, ranging from minor software bugs to complex hardware failures. My clients trust me to provide them with reliable, comprehensive support services through my physical shop as well as remotely. As a problem-solver at heart, I thrive on finding solutions that are customized to meet each client's unique needs. With my deep knowledge and experience, I am committed to delivering fast, effective solutions that exceed my clients' expectations and ensure their devices are functioning optimally. Services that I can offer: ✅ PC Troubleshooting: I can diagnose and fix any issues you're experiencing with your computer quickly and efficiently. ✅ User Support and Training: Provide remote assistance and training to users, ensuring they can effectively use their systems and understand best practices for security and productivity. ✅ WordPress Management: Upload and manage content on WordPress websites, ensuring updates are performed correctly, plugins are maintained, and site security is upheld. ✅ Peripheral Support: I can provide support for a variety of peripheral devices, including printers, scanners, cameras, and more, to ensure they're working correctly with your computer. ✅ Remote Monitoring and Management: Use advanced remote monitoring tools to proactively manage and resolve potential issues before they impact users. ✅ Virus and Malware Protection: I can provide comprehensive protection against viruses, malware, password spyware and other online threats to keep your computer and data safe. ✅ Wireless Network Setup: I can set up and configure your wireless network for optimal performance and security. ✅ Internet Support: I can help you with any issues related to connecting to the internet, experiencing slow speeds, or related to proxies and firewalls ✅ Disk Cleanup and Drive Remapping: I can perform disk cleanup services to free up space and improve performance. I can help troubleshoot and recover missing drives or files by assigning new drive letters or reverting the remapping process altogether. ✅ Miscellaneous Support: I can help you with software installation, troubleshooting, email setup, printer, camera, and other peripheral device configuration. From video conferencing to scanning documents, I'm here to ensure your devices work seamlessly with your computer. ✅ PC Tune-Up: I can perform PC tune-up services to improve your computer's speed and performance by optimizing settings, removing junk files, and more. ✅ Task Automation: I can create scripts that automate repetitive tasks, such as data entry, file management, and more. This can free up your time and allow you to focus on more important tasks. ✅ Graphic Design: I can provide graphic design services, including logo design and background removal, to create eye-catching and effective designs for websites, social media, marketing materials, and more. ✅ Video Editing and Advertisement: I can provide video editing services to create eye-catching and effective advertisements for websites, social media, marketing materials, and more. With my expertise in graphic design, I can also provide customized logos, graphics, and background removal to enhance the overall look and feel of your video. Whether it's a promotional video, product demo, or social media ad, I can help you create a compelling video that resonates with your target audience. Let's work together to bring your brand to life through the power of video marketing. Although I am new to Upwork, I have a plethora of skills to showcase. I have gained valuable experience over five years of working in BPO, with a focus on customer service. I believe that my skills and experiences make me an ideal candidate for this field, which requires meticulous writing and editing skills, as well as the ability to convey complex legal ideas clearly. I have a strong background in using various software tools such as ChatGPT, Midjourney, Zendesk, Office 365, Trello, Zapier, Google Workspace, Instagram, Tik Tok, Pinterest, Canva, Semrush, Magestic, Citrix, Slack, WordPress, Photoshop, and GSuite. In addition to my technical and customer support expertise, I bring a passion for innovation and a desire to stay on the cutting edge of technology. I am constantly seeking new tools and techniques to improve productivity and enhance the user experience. As a lifelong learner, I stay up-to-date with the latest trends in the industry and take every opportunity to expand my knowledge and skills.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    WordPress
    Risk Analysis
    Penetration Testing
    System Security
    Virus Removal
    Graphic Design
    Windows 11 Administration
    Windows 10 Administration
    Zendesk
    Computer Science
    Customer Service
    Technical Support
    Data Entry
    Tech & IT
  • $35 hourly

    • 4.9/5
    • (18 jobs)
    "Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional since 2010 with experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Server Administration
    Managed Services
    Network Engineering
    macOS
    System Administration
    IT Management
    Mac OS X Administration
    Remote IT Management
    IT Support
    Helpdesk
    Customer Support
    Desktop Support
    Technical Support
    Phone Support
    Email Support
  • $50 hourly

    • 4.2/5
    • (35 jobs)
    🔍 Are you seeking the expertise of a skilled IT Professonal, Business Automation and a WordPress Elementor specialist in the realms of business and marketing to assist you with your IT/Automation needs? 𝙔𝙊𝙐𝙍 𝙎𝙀𝘼𝙍𝘾𝙃 𝙀𝙉𝘿𝙎 𝙃𝙀𝙍𝙀! 👨🏻‍💻 Get ready to showcase an exceptional range of skills in my portfolio: 👇👇👇 〰️ 𝘼𝙐𝙏𝙊𝙈𝘼𝙏𝙄𝙊𝙉 𝙏𝙊𝙊𝙇𝙎 〰️ ✅ Knowledgeable in Google Apps Script (Let's extend Google Workspace!) ✅ Automation tasks using Zapier and Power Automate ✅ Can integrate any apps via API for automation 〰️ 𝘾𝙍𝙈 𝙏𝙊𝙊𝙇𝙎 𝘼𝙉𝘿 𝙄𝙉𝙏𝙀𝙂𝙍𝘼𝙏𝙄𝙊𝙉𝙎 〰️ ✅ API integrations ✅ Business Workflow Automation ✅ Webhooks by Zapier ✅ Advanced RSS Integration ✅ CRM Automation ✅ Leads Flow Management ✅ CRM Data Migration ✅ Accounting Automation (Xero, Quickbooks) ✅ Apps Script, Google Sheets ✅ Monday.com, HubSpot, ActiveCampaign, Close.io, GoHighLevel ✅ Google Workspace / Microsoft 365 ✅ AI / Chatbot Development ✅ N8N (Self-hosted) ✅ Microsoft Power Automate 〰️ 𝙒𝙀𝘽 𝘿𝙀𝙑𝙀𝙇𝙊𝙋𝙈𝙀𝙉𝙏 𝙎𝙆𝙄𝙇𝙇𝙎/𝙏𝙊𝙊𝙇𝙎 〰️ ✅ HTML / CSS / Javascript ✅ Git, Firebase, APIs ✅ Azure Functions (HTTP), MSSQL / Google Cloud Functions (HTTP) ✅ NodeJS with MySQL/MSSQL ✅ WordPress Web Development ✅ Certified Elementor Pro Expert ✅ Proven experience on creating E-Commerce Websites using WooCommerce ✅ Apply WordPress Custom Themes ✅ Can be your Web Master; ✅ Knowledgeable in CPanel, FTP, Web Hosting, Website Maintenance, Security 〰️ 𝙄𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝘼𝙉𝘿 𝙎𝙔𝙎𝙏𝙀𝙈 𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙊𝙉 〰️ ✅ PC Troubleshooting (Hardware and Software) ✅ Antivirus Software (Bitdefender, Windows Defender) ✅ Cloud and Local Backups (Acronis, Windows Backup) ✅ Phone systems (3CX, Matrix Varta) ✅ Mobile Device Management (Microsoft Intune) ✅ CRM Administration (Hubspot) ✅ Fortigate Firewall Administration and Configuration ✅ Microsoft Exchange, Active Directory, Group Policy Object ✅ Microsoft Sharepoint Configuration and Administration ✅ Google Cloud Platform, Microsoft Azure, Azure AD ✅ Microsoft Windows XP/7/8/10/11/Server 2008/2012 ✅ Microsoft 365 and Google Workspace Administration ✅ Virtual workspace set-up and deployment (VMs) ✨ Let's collaborate and unlock the full potential of your projects, specifically in WordPress Elementor and business/marketing automation. Don't hesitate to get in touch with me today, and together, we'll revolutionize your business by redefining success and meeting all your requirements. ✨
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    HighLevel
    Microsoft 365 Copilot
    Web Development
    Business Process Automation
    Marketing Automation
    CRM Automation
    Zapier
    Microsoft Power Automate
    Google Apps Script
    API Integration
    JavaScript
    Automation
    Elementor
    WordPress
    System Administration
  • $56 hourly

    • 5.0/5
    • (88 jobs)
    ITIL Certified IT Professional | Azure & M365 Specialist | Cloud & Security Solutions Expert With over 14 years of experience in IT operations, cloud infrastructure, and security, I specialize in delivering end-to-end solutions on Azure and Microsoft 365 platforms. My expertise spans across designing, building, and optimizing IT environments with a strong emphasis on cloud security, virtualization, disaster recovery, and business continuity. Core Competencies & Technical Expertise: Azure Cloud Infrastructure: Extensive experience in designing and managing scalable Azure IaaS, PaaS, and SaaS solutions, including Azure Virtual Machines, Azure Active Directory (AAD), Azure Networking, and Azure Storage. I’ve successfully executed Azure migrations and cloud optimizations, ensuring cost-effective, secure, and high-performance environments for enterprises. Microsoft 365 Administration: Advanced proficiency in the Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Intune. I manage seamless tenant migrations, integrations, and ongoing administration, ensuring optimal functionality and performance across Microsoft 365 services. Microsoft 365 Security & Compliance: Expertise in securing Microsoft 365 environments using tools like Defender for Office 365, Microsoft Defender for Endpoint, and Advanced Threat Protection (ATP). I design and implement robust security measures, including Data Loss Prevention (DLP), Multi-Factor Authentication (MFA), Conditional Access, and Endpoint Security to safeguard against cyber threats. Microsoft Defender XDR (Extended Detection and Response): In-depth knowledge of Defender XDR for comprehensive threat detection and response across Microsoft 365 and Azure environments. I specialize in configuring Defender for Identity, Defender for Office 365, and Defender for Endpoint to deliver enterprise-grade protection against advanced threats and breaches. My approach ensures proactive threat hunting and incident response, reducing potential vulnerabilities. Hybrid Cloud Solutions: Extensive experience in integrating on-premises environments with Azure cloud services, leveraging Azure AD Connect and Active Directory Federation Services (ADFS) for secure hybrid identity management. This ensures seamless access to both cloud and on-premise resources, enhancing flexibility and security. Azure Security & Compliance: Proficient in configuring Azure Security Center, Azure Sentinel, and Azure Policy to ensure secure and compliant cloud environments. I implement best practices for securing cloud infrastructures, managing Identity & Access Management (IAM), and mitigating risks associated with cloud computing. Disaster Recovery & Business Continuity: Expertise in implementing Azure Site Recovery and Azure Backup to build reliable disaster recovery and business continuity strategies, ensuring data protection, minimal downtime, and rapid recovery in case of system failures. Cloud Optimization & Cost Management: Skilled in Azure cost management and optimization techniques, ensuring that clients maximize the value of their cloud investments while maintaining security and compliance. My approach includes monitoring usage, right-sizing resources, and utilizing Azure Reserved Instances to reduce cloud expenditure. Why Work With Me? Azure & Microsoft 365 Expertise: I bring a deep understanding of Azure cloud solutions and Microsoft 365 administration, focusing on both operational efficiency and security, ensuring that your cloud environments are not only optimized but protected from evolving threats. Security-Focused Approach: With a strong focus on cloud and endpoint security, including Microsoft Defender XDR capabilities, I offer comprehensive protection across your Azure and Microsoft 365 environments, reducing risks and ensuring compliance with industry standards. End-to-End Solutions: From cloud infrastructure design to disaster recovery and security, I offer complete solutions tailored to your organization’s needs, ensuring a robust and secure digital transformation journey. If you're looking for a highly skilled professional to enhance your Azure infrastructure, secure your Microsoft 365 environment, or implement advanced security measures like Defender XDR, I can help you achieve your goals and ensure the smooth operation of your IT systems.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    PaaS
    IaaS
    SaaS
    Cloud Migration
    Cloud Security
    Microsoft Azure Administration
    Email Communication
    Mobile Device Management
    Email Security
    Microsoft Endpoint Manager
    Autopilot
    Google Workspace Administration
    Cloud Engineering
    Server Virtualization
    VPN
  • $65 hourly

    • 5.0/5
    • (6 jobs)
    I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    English
    Technical Support
    Business with 1-9 Employees
    Incident Management
    Automation
    Scripting
    Helpdesk
    Microsoft SharePoint Administration
    Point of Sale & Payment Systems
    Electronic Medical Record
    Hardware Troubleshooting
    Microsoft Office
  • $20 hourly

    • 5.0/5
    • (11 jobs)
    IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Service
    Microsoft Active Directory
    Project Management
    Windows 10 Administration
    Managed Services
    Wireless Communication
    Game Testing
    eBay Listing
    Technical Support
    Wireless Network Implementation
    Email Communication
    Customer Support
  • $18 hourly

    • 5.0/5
    • (14 jobs)
    Hi there, HIRE ME. Let me show you my dedication to help you with your problem/project. I am detail-oriented, dependable, loyal, and a passionate person with honesty and good working relation. I work hard to get things done, and I don’t particularly appreciate leaving a job unfinished. I always keep aiming for higher goals in life. I am a fast learner and work with love for what I do. I would be an excellent choice for your company because I have a working history and would like to offer the same dedication to your company. LET's TALK ABOUT YOUR BUSINESS. Skills/knowledge: * HTML5 * CSS,CSS3 * Basic Javascript * Basic Python * WordPress using: Elementor X-theme Divi Elegant Theme Brizzy Integrations Plugins Google Analytics Facebook Pixel *THINKIFIC *Gohighlevel DATA ENTRY - Trello - Monday.com - Zapier - Calendly - Follow Up Boss Integration WordPress - Microsoft Offices/office 365 (Word, Excel, Powerpoint, etc.) - Copy and Pasting from website to Excel - Fast Typing - Email Management IT Technical • Can install/configure computer hardware/software • Troubleshoot computers/network devices/printers and other electronic devices via remote • Can maintain Computer/Network/Point of Sale Machines. • Maintain Point of Sale machines/softwares in their best functioning mode. • Assists back office/support in their computer hardware/software needs. • Answering calls/email queries from the users and providing them first-level troubleshooting via remote. Knowledge in Security Systems ( Access Control System - CCURE ) • Granting & Deactivation of access for temporary and visitor access card • ERCC activation and deactivation • Activates new hire and replacement of access cards • Facilitate ROLL-OFF and ROLL IN request • Siebel Request • Support for Overall stock card inventory • Answering employees’ questions/queries and troubleshooting their problems, and providing steps solutions via phone calls or email about their access cards.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    HighLevel
    HTML5
    API Integration
    Canva
    Administrative Support
    Adobe Photoshop
    Point of Sale & Payment Systems
    WordPress
    CSS 3
    Google Analytics
    Social Media Account Setup
    Data Mining
    Online Research
    Microsoft Office
    Data Entry
  • $20 hourly

    • 4.7/5
    • (46 jobs)
    I have more than 10 years of Technical support experience (including online, over the phone and onsite support) and for the past 5 years, I have been using ConnectWise Manage/Control/Automate, AuthAnvil, BizDox, ITGlue, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including IBM Power Systems, Storages, EMC Storages Backup Using NIM, Firewall, Active Directory, DNS, DHCP, Group Policy, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L1/L2/L3 client issues (including virus/malware, printers, software and hardware problems and system performance issues). I also have of experience in Hyper-V, VMWare and PowerVM products which includes Hyper-V replica and VMWare SRM and IBM Hypervisor I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from physical to virtual environment, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I also have 7 years of experience with IBM AIX related Porjects like migration of AIX from 6.1 to 7.1, LPM Migration, Storage migration using AIX LVM, Managing operations remotely for a client. I have more than 7 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN. I have a friendly, professional demeanor and a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Group Policy
    VMware ESX Server
    Microsoft Hyper-V Server
    Mac OS X Administration
    Documentation
    Helpdesk
    Windows Administration
    Virtualization
    Technical Support
    Office 365
  • $20 hourly

    • 4.7/5
    • (52 jobs)
    🌟 Proven Track Record: 🏆 Top-rated freelancer. ⏱️ 2,500+ hours tracked. ✅ 50+ successful projects completed. ⭐ 5-star ratings from satisfied clients. With over 14 years of IT Technical Support experience and 6 years of remote collaboration with Managed Service Providers in the US, Canada, and Australia, I am equipped to tackle your technical challenges while consistently delivering high-quality solutions and exceptional customer service. I provide 24/7 support with a proven ability to maintain mission-critical systems, strong communication skills to engage stakeholders at all levels, and analytical troubleshooting to implement solutions that enhance IT business processes. Skills and Technologies: Email Management: Office 365, Google Workspace, Zimbra Ticketing Systems: Jira, Zendesk, ConnectWise Manage, Trackit, ServiceNow, Zoho IT Documentation: Itglue, Confluence, SharePoint RMM: ConnectWise Automate, Continuum, SmartDeploy Cloud Technologies: AWS, GCP, Azure Backup Systems: Veeam, Barracuda Monitoring: Datadog, PagerDuty, xymon Network and Firewall: Meraki, Sophos Microsoft: Exchange, SharePoint, Microsoft Azure VoIP: Zoom, 3CX, Avaya, RingCentral Operating Systems: Windows Server, Windows 10, Windows 11, Linux Instant Messaging: Slack, Microsoft Teams Mobile Device Management: JamfNow Domain Management and Hosting Active Directory Management Project Management: ClickUp Certifications: Make Foundation. ClickUp Novice Certificate ClickUp Intermediate Certificate ITIL Foundation 3CX Basic, Intermediate, and Advanced Certified Engineer Continuum Command Specialist ConnectWise Certificate - Engineer/Technician, Dispatcher Avaya Certified Implementation Specialist Microsoft Licensing Solutions Specialist Lite
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Microsoft Azure
    3CX
    ConnectWise Automate
    Technical Documentation
    Online Chat Support
    Google Cloud Platform
    Windows Administration
    Continuum Applied Technology CORRIDOR
    System Administration
    VoIP
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Systems Administrator Microsoft Office 365 I am enthusiastic, reliable and hardworking individual who has over 10 years of experience giving professional, efficient and high-quality service to various corporates and business owners. I have experience with the following technologies: • DKIM\DMARC • DNS Hosting • Email Migration • OneDrive for Business • PowerShell • Active Directory • Azure Active Directory • Azure Multi-Factor Authentication (MFA) • Exchange Online • Microsoft Teams • Data Loss Prevention • Office 365 Subscription Planning • Data Loss I am skilled in communicating with clients over phone and email. I have experience with Live Chat Support. I am eager to learn to use any new tools that get the job done well. I look forward to working with you in providing excellent customer service and anything else you may need help with!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Office 365
    Microsoft Active Directory
    Microsoft Outlook
    Microsoft Exchange Online
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    I am an Experienced Technical Support Engineer with expertise in SaaS platforms, PHP, web design, and Microsoft Cloud solutions. I specialize in resolving technical issues, optimizing web applications, and ensuring seamless system performance. My Key Skills Cut Across But Not Limited to the Following: - Technical Support - SaaS support and setup - PHP development and web design - Microsoft Cloud (Azure, Office 365) I deliver efficient solutions and excellent customer support to keep your systems running smoothly." I offer Competitive rates and I am open to part-time/full-time engagements.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    End User Technical Support
    Customer Support
    Technical Support
    Web Design
    Digital Marketing
    Cisco Certified Network Associate
    Customer Service
    Windows Server
    WooCommerce
    WordPress Development
    Network Administration
  • $56 hourly

    • 4.4/5
    • (35 jobs)
    ------------------------------------------------------- ACCOLADES ------------------------------------------------------- He was absolutely excellent. He quickly and effectively saved us from our own error and then provided support to make our setup more efficient and cost-effective. CEO, Shelford Ventures, 2024 --- Kelechi is a pleasure to work with. He is a self-starter with a strong technical aptitude. An excellent verbal and written communicator. We look forward to ongoing work with Kelechi - Chief Product Officer, Lingk Inc, 2023 --- I thoroughly enjoyed working with Kelechi. He has strong communications, great attention to detail, and his feedback is most valuable in optimising any managerial work. Kelechi's critical thinking in how to improve Traqq time tracker was necessary for our product development. - Product Manager, Traqq, 2022 --- Kelechi was great to work with. Got me up to speed with Google Tag Manager and Google Ads. (tags, triggers, tracking, conversions, and goals). He always replied quickly and was clear about what he was doing and what would get me going the fastest. Also helped me to understand GTM so that I can continue the on my own. Would definitely work together again! ---------------------------------------------------------- Went from rising talent to top-rated-plus under 300 days with 100% job success rating Top-rated-plus Cloud/DevOps Engineer and Tech Support Specialist Certified cloud specialist (AWS | GCP | Aviatrix) and trainer. Google Certified Analytics Professional. Full-stack developer (Python | Flask | Django | SQL | React | Redux | React Native). 12+ years experience delivering data and technology solutions across different sectors. * Python developer, evangelist, and mentor. * Tech writer * Excel trainer * Technical Support * Business Analysis * Scrum * IT Infrastructure Management * IT Service and Project Management * Enterprise Reporting (Excel, Python, and PowerBI) * Data Analytics using Excel and Python * Machine Learning using Excel/SSAS Data Mining and Python
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    API Integration
    IT Management
    Microsoft Excel
    Microsoft Azure
    Amazon Web Services
    Git
    React
    Docker
    Technical Writing
    System Administration
    Scripting
    SQL
    Python
  • $22 hourly

    • 5.0/5
    • (112 jobs)
    My name is Abid. As a Top Rated WordPress developer with extensive years of expertise, I've had the privilege of building a very long list of websites for clients worldwide. My diverse portfolio spans multiple industries, including: - Service businesses - IT companies - Marketing agencies - AI startups - Educational institutions - Beauty brands - Recruitment firms - Law firms - Medical clinics - E-commerce businesses With a proven track record of delivering high-quality solutions, I excel in collaborative environments, working alongside international agencies and talented professionals to craft tailored websites that exceed client expectations. Let me know if you'd like another version. I have extensive experience in various web technologies like PHP, Wordpress, Shopify, Wordpress Page Builders(WP Bakery, Elementor etc), SEO, Drupal, CiviCrm, MySQL, HTML, DHTML, CSS, Javascript, AJAX, jQuery, XML-RPC, SQLite, Dom Parsing, cURL, mod_rewrite (htaccess) and various designing software’s like Photoshop, Coreldraw and Marketing Tools like Unbounce, Manychat, Vtiger, bookeo and much more... My aim to help by providing you a perfect & reliable solution according to your business needs. 🛒 (WooCommerce): Developing custom e-commerce solutions to drive sales and enhance the shopping experience. 🔧 (WordPress Development & Maintainance): Building WordPress websites that are both scalable and easy to manage as well as troubleshoot any kind of bugs and maintainance at daily, weekly or monthly basis according to clients need. 🚀🔍 (SEO and website Optimization): Optimizing your web presence to increase visibility and rank higher in search engine results and any kind of Optimization to boost the speed of website pages so that it loads fast. My Availability for Effective Communication: ------------------------------------------------------- I am available as 40+hrs /week on all major IM's/Messengers. Excellent oral and written English communication skills. Fast Turnaround time (Revisions/Modifications within 24 hours)
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Website & CMS Bug Fix
    WordPress Malware Removal
    SSL
    Website Security
    Website Migration
    WordPress Bug Fix
    WordPress Development
    WordPress Theme
    WordPress
    Ecommerce Website
    Website Redesign
    Elementor
    Shopify
    Website Customization
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    I am a Computer Engineering graduate and I have been working in the IT industry a little less than a decade now. I take great pride in never once leaving a problem unsolved or disappointing a client. I am punctual and easy to work with. Dedicated and curious bug hunter. My fields of expertise are: 💻 Windows environment 7/8/10 💻 Software installation and maintenance 💻 User Account Control - UAC 💻 Networking (making - troubleshooting Wi-Fi / LAN) 💻 Office packages (installation and work in packages) 💻 VMware, HyperV (installing, making, troubleshooting) 💻 Printer troubleshooting Beginner Skills: ► Beginner of MikroTik configuration ► Beginner of C ++ ► Beginner of SQL ► Beginner of WordPress ► Beginner of PHP,HTML,CSS ► Windows Server 2016 ► Linux server My suggested workflow (briefly) : ► Receiving problem ► Initial analysis of the problem and preparation ► Establishing a connection to the remote computer (via TeamViewer, or something else) ► Troubleshooting/Solving the problem ► Chat with the user ► Review ► End of work
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    VMWare
    Windows 10 Administration
    Ticketing System
    Helpdesk
    Customer Service
    Hardware Troubleshooting
    Technical Support
    System Administration
    Windows Administration
    Microsoft Windows
  • $30 hourly

    • 4.8/5
    • (13 jobs)
    Welcome to my Upwork profile! As a technical support specialist with extensive experience in the SaaS industry, I am confident in my ability to provide top-notch support to your business. In my current role at WordPress.com, I provide email support for Automattic's products, including WordPress.com, WooCommerce, and WordPress mobile apps. My in-depth technical knowledge of HTML and CSS allows me to solve complex problems and recommend creative solutions to ensure customer satisfaction. As a Technical Support Specialist at Jotform, I diagnose and troubleshoot technical issues related to support tickets. I also provide accurate and timely support by documenting all issues and resolutions and maintaining communication with customers during the problem-resolution process. In addition, I have experience working as a Freelance Web Developer, where I manage and monitor website performance, optimize site speed, fix any coding or plugin issues, and perform Search Engine Optimization (SEO) tasks. I have also worked as a Customer Support Specialist at ApexChat, where I responded to customer queries promptly and maintained client relationships for business. My skills in web development, graphics designing, and SEO, along with my proficiency in JavaScript, HTML, CSS, WordPress, and Shopify, make me a valuable addition to any technical support team. I am fluent in English, Urdu/Hindi, and Balti, which allows me to communicate effectively with clients from different parts of the world. I am passionate about providing exceptional technical support and helping SaaS businesses grow. If you're looking for a reliable, skilled technical support specialist with a focus on SaaS clients, I would love to discuss how I can help your business succeed. Thank you for your time. 🙂
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    English
    HTML
    Ticketing System
    Technical Support
    Jotform
    Customer Service
    WordPress
    Virtual Assistance
    Web Development
    CSS
    Administrative Support
    Shopify
    Search Engine Optimization
    Tech & IT
    On-Page SEO
  • $75 hourly

    • 4.9/5
    • (109 jobs)
    ✅ Expert-Vetted (TOP 1% expert at UpWork) ✅ TOP RATED PLUS ✅ 100% Job Success ✅ $1.8M+ earned. Yet, I am just getting started.! I'm Thiago, a seasoned full-stack developer and marketing automation specialist dedicated to delivering outstanding outcomes. Throughout my career, I've had the privilege of collaborating with prestigious clients and esteemed organizations, including Bloomberg, Cargill, Costar, and various companies engaged in digital transformation. My unwavering commitment to client satisfaction is exemplified by my consistent track record of surpassing expectations and going the extra mile. Custom Application Development: My expertise lies in the realm of custom application development, encompassing a wide range of technologies such as .Net, C#, ASP.NET MVC, .NETCore, ReactJS, Angular, JQuery, SQL Server, HTML, CSS, WordPress, Salesforce, mobile app development, JavaScript, and Apex programming language. Salesforce: I possess an in-depth understanding of Salesforce clouds, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Mulesoft, Field Service Lightning, Financial Service Cloud, Commerce Cloud, Experience Cloud, and NPSP. Additionally, I am well-versed in APEX programming, Lightning Web Components, process builders, workflow automation, and RESTful/SOAP API development. Marketing Automation: My extensive experience includes successfully executing numerous large-scale projects, involving the design of system architectures, seamless integration with external systems and databases, and the development of tailored solutions for lead routing, email notifications, and record de-duplication. I possess proficiency in leading marketing automation platforms such as Salesforce Marketing Cloud, Marketo, Eloqua, Pardot, and HubSpot, with a proven track record of implementing and configuring cutting-edge marketing automation solutions for enterprise-level organizations. Feel free to reach out to discuss how I can contribute to your success. Let's connect and explore the possibilities together. Technical Specification: Wordpress, CodeIgnitor, Zend, Magento, ExpressionEngine, iOS Development, Craft CMS, Personalization, Hubspot, Marketo, Eloqua, Mandrill, Git, PHP, Joomla, Silverlight, Android Development, IoT Development, Litmus, Symphony, .NET, C#, Agile SCRUM, HTML5, CSS3, SASS, NPM, Gulp/Grunt/Yarn, XML, SOAP, JSON, Linux, Bash, Apache/NGINX, Javascript, Node.js, Express.js, jQuery, mySQL, MongoDB, PostGres, Salesforce, CiviCRM, Apple Watch, Machine Learning, TensorFlow, Cloud AI, Azure Machine Learning, Shopify, Laravel, Amazon AWS, Ruby on Rails, Kentico, Sitecore, Umbraco, Elcom, Progress Sitefinity, DNN, Ingeniux, Episerver, Pimcore, Vue, Cesium, React, Angular, Ember, Backbone.js, Ember, Sharepoint, Java
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    XML
    Salesforce Email Studio
    Business Applications Consultation
    Custom App
    API
    Customer Portal
    Salesforce Marketing Cloud
    Apex
    Pardot
    Salesforce Service Cloud
    Salesforce App Development
    SOAP
    Salesforce Lightning
    Salesforce CRM
  • $25 hourly

    • 4.8/5
    • (130 jobs)
    🥇 Top Rated Plus | ⭐ 100% Job Success | 👍 100% Satisfaction | 🛡️ Ongoing Support Greetings, I'm Mubashir, known as a stunning website designer & developer. I have more than 7 years of experience in WordPress theme development, Logo designing, and Brand Identities in a local market. I have hundreds of happy clients who motivate me to serve the online community. BEING AN EXPERT! WordPress developer, I'll give you the best website solution for your business with unlimited revisions until you're 100% satisfied. Being a dedicated designer and developer, I'll complete your project within a short time with a 100% guarantee. WHY ME? ✪ A professional with 7 years of experience available at a flexible time to suit the client's need ✪ A passionate person to do hard work ✪ Love to meet the challenges before the deadline ✪ To raise your business to the next level ✪ To solve your ongoing problems. ✪ Unlimited FREE revisions ✪ VIP 24/7 FREE customer support after the project and much more! MY IDEA about work is very different from others as I'm just not looking for work; rather, I want to work so that my client is 100% satisfied & happy with my work. If you're looking for quality work and want to stand out from the crowd, then you're at the right place, send me an invitation, and I'll be in touch with you within a few minutes. Looking for making long-term partnerships with clients. Swear, You'll enjoy working with me;) Kind Regards Mubashir Ali
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    WordPress
    Website Security
    Website Redesign
    Responsive Design
    Website Migration
    Bug Fix
    Technical Support
    Theme Customization
    Online Chat Support
    Product Knowledge
    Customer Satisfaction
    Elementor
    Ticketing System
    Website Customization
    Customer Support
    WordPress Malware Removal
  • $15 hourly

    • 5.0/5
    • (43 jobs)
    🌟🌟13,000+ Upwork hours 🌟🌟 All 5 Stars Feedback 🌟🌟 TOP RATED PLUS 🌟🌟Among the top 1% Upwork Contractors ✪►Certified Property Management Expert◄✪►100% client sanctification GUARANTEE!◄✪ ♦♛♦ My outstanding skill is problem solving and creating solutions. ♦♛♦ Get things done right! ♦♛♦ ✔️✔️✔️100% Success Score with happiest clients. Surely the best property management contractor on Upwork. Leasing, listings, applications and maintenance coordination are my core expertise. With skills that would amaze you and make your business and life heaven. Everything covered when it comes to property management. Consultant for Lease Renewals, Running Applications, Tenants Communications and Maintenance critical issues and quick navigator of Appfolio & Buildium property management. Taking phone calls/emails, creating service requests and trying to troubleshoot over the phone if possible. Assign a vendor, schedule and make sure everything goes well. Follow up on renewals, get them signed. Helping with paying the rents, portal issues, etc. Appfolio - Buildium - Docusign - Google Spreadsheets - Google Forms - Dropbox - Zipforms - Lead Simple Zumper - Apartments.com - Craigslist Native English Speaker who knows what he is doing. Having more than 10 years of experience in customer service. Property Management Expert Appfolio & Buildium Fields worked in: Virtual Assistant, Personal Assistant/Executive assistant, Administration support, SEO, Wordpress, Business Support, Data Entry, Excel, Lead Generation, Web Research and Customer Service Support. Help Desk: Zendesk/Intercom/Help Scout/LiveOps Live Chat Support Live Chat Inc/ Intercom Booking System: Mind Body/FDS/Calendar Scheduler/Google Calendars CRM: Salesforce/Ontraport/Hubspot/Unifier/Siebel/FDS Emails: Google/business/outlook/microsoft/exchange/ Wireless Company portals/Smartsheets/Airbnb/ CPanel operating skills Back Office
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Phone Communication
    Virtual Tour Software
    Virtual Assistance
    Property & Equipment Lease
    Lease
    Rental Agreement
    Real Estate Listing
    PropertyWare
    Scheduling
    AppFolio
    Maintenance Connection
    Buildium
    Real Estate
    Property Management
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How to Hire Top Troubleshooters

TROUBLESHOOTERS

What is troubleshooting? 

Troubleshooting is a systematic approach to problem-solving usually applied to electronics, software, or processes. It involves tracing a symptom back to its root cause.

Here’s a quick overview of the skills you should look for in troubleshooting professionals:

  • Troubleshooting
  • Technical support
  • Domain expertise (e.g., websites, software, manufacturing)

Why do you want to hire troubleshooters?

The trick to finding top troubleshooters is to identify your needs. Do you require help identifying the cause of a persistent bug in your mobile app? Or is your goal to find a troubleshooter who can offer technical support to your customers for a consumer electronics product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

HOW TO HIRE TROUBLESHOOTERS

Troubleshooters are strong problem-solvers with a solid background in their chosen area of expertise. They can offer technical support to your business’s employees and customers.

So how do you hire troubleshooters? What follows are some tips for finding top troubleshooters on Upwork.

How to shortlist troubleshooting professionals

As you’re browsing available troubleshooting consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a troubleshooter who understands your industry so they will have the specialized domain expertise needed to solve your problems.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., serving as an IT help desk representative).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular troubleshooter.

How to write an effective troubleshooting job post

With a clear picture of your ideal troubleshooter in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective troubleshooting job post should include:

  • Scope of work: From eliminating software bugs to providing technical support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries or technologies, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to launch your troubleshooting project? Log in and post your troubleshooting job on Upwork today.

FAQS FOR HIRING TROUBLESHOOTERS

How much does it cost to hire a troubleshooter?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced troubleshooter may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their troubleshooting services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract a troubleshooter to complete your project?

As difficult as it is to estimate how long you will need a troubleshooter, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding troubleshooting projects. For example, providing technical support via chat, phone, and email is typically less involved than conducting a failure mode and effects analysis (FMEA) to identify the root cause of a failure in a consumer electronics product.

What are the steps involved to hire troubleshooters?

Here’s how to hire troubleshooting consultants in four simple steps:

  1. Identify your project needs, whether it’s troubleshooting electronics or software.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., provide IT help desk support for a web tool via live chat).
  3. Review proposals and shortlist potential troubleshooters for unique skills needed to bring your project to life (e.g., providing IT support for a Java-based software-as-a-service app).
  4. Interview troubleshooting talent to gauge whether they’re the right fit for your project.
Read more
View less
Schedule a call

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.