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12+ years of experience in software development. Combined experience in project management, product management, business analysis, and software engineering. HOLISTIC VISION With more than 5+ years as a software engineer, an MBA, and 4+ years in client-facing roles, I understand effectively both the technical team and the business people. EXPERIENCE WITH BOTH WATERFALL AND AGILE FRAMEWORKS I have extensive experience not only with traditional waterfall approach but also with more dynamic, agile frameworks, mainly Scrum and Kanban, both pure and customized/merged. EFFECTIVE DOCUMENTATION OF REQUIREMENTS/USER STORIES Whether you work traditional or agile, I can help you in transforming high level requirements or epics into clear, compelling requirements documents that, first and foremost, will ADD VALUE to your business. Promise. EXPERIENCE CONFIGURING JIRA AND CONFLUENCE If you are unsure on how your Jira workflow should look like, whether you are working Scrum or Kanban, I am here to help. It is all about adapting the tools to our process, not the other way around. After the setup you are happy with I will stay around until you and your team get used to it. LET'S GET STARTED! I would be very happy to talk to you about your business first - I do know that IT is not a goal in itself but rather it's a means to achieve business value. I promise I can help you in that endeavor, for my focus is always on VALUE. I look forward to talk to you soon! HIGHLIGHTS • 7+ years overall experience in IT project management. • 4+ years leading remote teams for US-based clients. • Certified Project Management Professional (PMP). • Agile Certified Practitioner (PMI-ACP). • Configuration of complex Scrum and Kanban workflows in Jira. • JQL filters, reports, and dashboards. • SQL programming and reporting (Oracle, MS Sql Server, MySql). • Remote training in Scrum and Kanban. • Kata 4-step approach for continuous improvement. • Lean software development. RELEVANT REMOTE JOB EXPERIENCE Agile Coach & Sr. Project Manager | GLOBANT (NYSE GLOB) Aug. 16 - Jan. 18 • Led and coached internationally located teams (60+ people in total) working remotely for a US-based client. • Tailored Jira's Scrum/Kanban dashboard and workflows as required per the teams. • Based on client’s business goals, defined sound KPIs for team’s performance assessment under a continuous improvement approach. • Coached the team with continuous improvement practices such as Improvement Kata’s four-step model and Scrum’s retrospective meetings. Business Analyst | VERIZON TERREMARK May. 11 - Jul. 13 • Agile BA for the development of web applications for the support of the Colocation and Managed Hosting BUs’ operations. Framework Scrum. • Gathered core business needs of USA/Latam offices. Worked closely with both end-users and developers to jointly create compelling customer-centric web application design. • Led value-based prioritization of product backlog with relevant stakeholders. • Travelled periodically to USA/Latam and intensively interacted (both written and verbal) with stakeholders (from end users to senior executives) in USA/Latam/EU. EDUCATION MASTER'S DEGREE | INSEAD (FRANCE) BUSINESS ADMINISTRATION 2005 - 2006 BACHELOR OF SCIENCE | UNIVERSIDAD NACIONAL DE INGENIERÍA (PERÚ) SYSTEMS ENGINEERING MAJOR 1991 - 1997

Hi, I’m a bilingual (Spanish–English) Operations Specialist with 6+ years of experience supporting U.S.-based teams in real estate, healthcare, and business operations. I specialize in keeping things organized, streamlined, and stress-free for my clients so they can stay focused on growth and big-picture goals. Over the years, I’ve managed everything from property operations (leases, vendor coordination, maintenance, tenant relations) to executive-level support (calendars, reports, correspondence, research) to back-office tasks (data entry, invoicing, SOP creation). I thrive in roles where I can combine structure + problem solving — whether it’s optimizing systems like AppFolio, Trello, or Google Workspace, or creating simple processes that save teams hours each week. 🔹 What I bring to the table: Strong organizational skills and detail-oriented execution Clear, empathetic communication with tenants, vendors, and executives Process improvement mindset (I love finding ways to make things smoother) Ability to adapt quickly and learn new tools or workflows Reliable, consistent support in fast-paced environments 🧩 Personality (DISC Profile – CS): My personality assessment shows Conscientiousness (C) as my dominant trait and Steadiness (S) as my secondary trait. That means I’m detail-focused, structured, and reliable, but also approachable, patient, and consistent. I aim to create stability, reduce friction, and build trust with the people I work with, all while making sure tasks are completed with accuracy and care. ✨ In short: I’m here to be the dependable right hand that keeps things running smoothly behind the scenes. My goal is always to bring order, clarity, and value so that you can focus on leading and scaling your business with confidence.

I am a business management professional with interdisciplinary skillset within facilities management, procurement, logistics, costs control. I am an experienced administrative assistant with fully management of office softwares.