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Struggling with a broken cross-tenant sync, a mailbox permission that shouldn't be failing, or an identity conflict no one can trace? That's exactly the kind of problem I resolve. I'm a Microsoft 365 engineer specializing in Entra ID (Identity) and Exchange Online, with 5,000+ hours of hands-on support, $300K+ earned, and a 100% Job Success Score. I focus on the complex, hard-to-diagnose cases — the ones that don't have a documented fix. Recent problems I've solved: - Cross-tenant synchronization identity collision — traced and resolved an alternativeSecurityIdentifier conflict blocking user provisioning across merged tenants. - Exchange Online RBAC misconfiguration — diagnosed a Delegating vs. Regular role assignment issue that was silently breaking admin permissions. What I do: - Entra ID / Identity — hybrid identity, Conditional Access, cross-tenant sync, provisioning conflicts, MFA/SSO, SSPR - Exchange Online — mail flow, RBAC, transport rules, mailbox permissions, DMARC/SPF/DKIM authentication - Migrations — tenant-to-tenant and cross-platform (M365 ⇄ Google Workspace), including identity setup, mail flow cutover, and SPF/DKIM/DMARC configuration to prevent post-migration deliverability issues - PowerShell — user provisioning, license management, and reporting automation - Broader M365 — Teams (Associate certified), SharePoint/OneDrive, plus tenant-wide administration Certifications: MS-900, MS-700, Microsoft Teams Administrator Associate. MS-102 (Administrator Expert) in progress. I work in English, Spanish, and Japanese (JLPT N1). If you have a Microsoft 365 issue that's been open too long, send me the details and I'll tell you how I'd approach it. Happy to answer any questions.

🚀 Senior Performance Marketing Specialist | Google Ads | Meta Ads | TikTok Ads | GoHighLevel 📊 $10M+ Ad Spend Managed 📈 1,000+ Campaigns Optimized 🤝 60+ Businesses Served 🧠 6+ Years of Experience I help businesses generate more leads, appointments, and sales through Google Ads, Meta Ads, TikTok Ads, conversion tracking, landing pages, and marketing automation. As an Industrial Engineer and Performance Marketer, I combine data analysis, automation, and paid advertising to build scalable customer acquisition systems that drive measurable business growth. ━━━━━━━━━━━━━━━━━━━━━━ 🏆 RECENT RESULTS ✅ Increased qualified leads by 521% for a Family Law Firm while reducing CPA by 78%. ✅ Increased leads by 206% for a Plumbing & Electrical company while reducing CPA by 33%. ✅ Generated 100+ cruise bookings in just 14 days through Google Ads, Meta Ads, and TikTok Ads campaigns. ✅ Achieved ROAS 32+ for a furniture and home improvement e-commerce brand. ✅ Generated ROAS above 5x through Facebook-to-WhatsApp campaigns for multiple businesses. ━━━━━━━━━━━━━━━━━━━━━━ 🏢 INDUSTRIES I WORK WITH ⚖️ Law Firms (Family Law, Immigration, Personal Injury) 🛠️ Home Services (Plumbing, Electrical, HVAC, Roofing, Painting, Remodeling, Construction) ✈️ Travel & Tourism 🛒 E-commerce 🏠 Flooring, Marble, Tile & Home Improvement 🏥 Local Businesses & Professional Services ━━━━━━━━━━━━━━━━━━━━━━ 💼 SERVICES • Google Ads Management • Facebook & Instagram Ads • TikTok Ads • YouTube Ads • Lead Generation Campaigns • Local Service Business Marketing • E-commerce Advertising • Landing Page Creation & Optimization • GoHighLevel Funnels & Automations • CRM Setup & Lead Nurturing • Conversion Tracking & Attribution • Google Analytics 4 (GA4) • Google Tag Manager (GTM) • Meta Pixel & Conversion API • Enhanced Conversions • Call Tracking Implementation ━━━━━━━━━━━━━━━━━━━━━━ 🛠 TOOLS & PLATFORMS Advertising: Google Ads, Meta Ads, TikTok Ads, YouTube Ads, Local Service Ads Tracking & Analytics: GA4, GTM, Meta Pixel, Conversion API, Enhanced Conversions, Hyros, TripleWhale, Hotjar CRM & Automation: GoHighLevel, Zapier, Make, ActiveCampaign, Mailchimp, CallRail, CallTrackingMetrics, ServiceTitan Websites & Funnels: WordPress, Elementor, ClickFunnels, Shopify, WooCommerce, Kajabi AI & Reporting: ChatGPT, Claude, Gemini, Perplexity, Looker Studio, Agency Analytics ━━━━━━━━━━━━━━━━━━━━━━ My approach is simple: ✔ Data-driven decisions ✔ Transparent communication ✔ Fast execution ✔ Continuous optimization ✔ Focus on ROI, lead quality, and business growth If you're looking for a performance marketer who can generate leads, build funnels, implement tracking, automate follow-up, and scale profitable campaigns, let's connect.

Detail-oriented Virtual Assistant and Game Tester helping clients organize workflows, manage data accurately, and improve digital products through structured feedback. I provide reliable administrative support, accurate data entry, and organized online assistance while maintaining clear communication and consistent quality. I completed structured gameplay testing for a puzzle game published on Steam, delivering a detailed usability and feedback report based on observation, note-taking, and gameplay analysis focused on user experience improvement. 🛠️ Tools & Skills: ☑️ Microsoft Office (Word, Excel, PowerPoint). ☑️ Google Workspace (Docs, Sheets, Slides). ☑️ AI tools (ChatGPT, Gemini). ☑️ Structured reporting & documentation ☑️ Fast learning and adaptability 🤝 How I can help you: ✅ Data Entry & File Organization ✅ Virtual & Administrative Support ✅ Online Research & Task Assistance ✅ Email and Document Management ✅ Game Testing & User Feedback Reports Reliable, detail-oriented, and committed to delivering accurate results and clear communication.

Highly motivated bilingual (english - spanish) analyst with a background in Marketing and have experience in customer service, surveys, translation, and telemarketing. I´m an enthusiastic creative writer and reliable translator, team player with ambition to grow, professional and responsible.

Customer Service and Academic Operations Specialist with over 15 years of experience delivering exceptional customer service, administrative support, and relationship management. Over the past several years, I have specialized in supporting higher education institutions through enrollment, student success, academic operations, CRM management, and student services. I help universities and educational organizations streamline academic operations, improve the student experience, manage enrollment processes, coordinate documentation, and deliver exceptional support to students, faculty, and administrative teams. Proficient in Higher Education operations, Blackboard, Office 365, academic CRM platforms, database management, student records, case management, digital documentation, survey management, and process improvement. I am proactive, highly organized, detail-oriented, and committed to delivering operational excellence while creating a positive experience for students, faculty, and academic teams. If you're looking for a reliable professional who understands the unique challenges of higher education and student success, I'd love to help your institution deliver an outstanding student experience.

𝗪𝗵𝗮𝘁 𝗰𝗮𝗻 𝗜 𝗱𝗼 𝗳𝗼𝗿 𝘆𝗼𝘂 ? I am a virtual assistant and customer service specialist committed to providing you with efficient and high-quality solutions. My goal is to lighten your workload, allowing you to focus on the more strategic areas of your business. I am proactive, organized, and dedicated to delivering personalized service that meets your specific needs. With several years of experience in managing administrative tasks and customer support, I offer a wide range of services designed to optimize your time and enhance customer satisfaction. My services include: • Email and calendar management • Customer service through various channels (chat, email) • Database management and data entry • Coordination of meetings and events • Creation and maintenance of documentation and reports • Social media support and community management Let's talk and discover how I can help you achieve your goals!