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🌟 Helping Businesses Stay Organized, Efficient, and Moving Forward 🌟 I am an Industrial Engineer and Office Manager with more than 15 years of experience supporting administrative, operational, and document management processes across corporate and small business environments. My background includes document control, quality assurance, operational support, Microsoft Office, process documentation, client communications, data management, and workflow organization. I have worked extensively with controlled documentation environments, including ISO 9000 quality systems, where accuracy, consistency, organization, and attention to detail are essential. I help clients with: ✅ Document Formatting & Editing (Word, PDF, Excel) ✅ Document Control & Quality Review ✅ Administrative & Operations Support ✅ Data Entry & Data Verification ✅ Microsoft Word, Excel & Google Workspace ✅ PDF Conversion & Document Cleanup ✅ Standard Operating Procedures (SOPs) ✅ Process Documentation & Work Instructions ✅ Spreadsheet Organization & Reporting ✅ Client Communication & Follow-Up ✅ QuickBooks & CRM Data Management ✅ Research & Administrative Projects Throughout my career, I have created, reviewed, corrected, and maintained procedures, reports, manuals, operational documents, and business records for both industrial and corporate environments. My experience in quality control and document management allows me to identify inconsistencies, improve organization, and deliver professional, easy-to-use documents. Clients appreciate my reliability, organization, clear communication, and ability to work independently while maintaining a high level of accuracy. Whether you need help formatting a complex document, organizing business information, reviewing records, supporting daily operations, or improving workflow efficiency, my goal is simple: make your work easier and help your projects move forward smoothly. 🤝 Let's connect and discuss how I can support your business.

Hi, I'm Sri Hari. 😊 I help businesses eliminate lost leads, manual inefficiencies, and disconnected systems by implementing, optimizing, and supporting Microsoft Dynamics 365, Microsoft 365, Power Platform, and cloud productivity solutions. From streamlining sales pipelines and automating workflows to integrating CRM, ERP, collaboration, and communication systems into a unified ecosystem, I help organizations gain real-time visibility, improved productivity, and complete operational control without unnecessary complexity. My expertise includes Microsoft Dynamics 365, Power Apps, Power Automate, Dataverse, Microsoft 365 Administration, Exchange Online, Microsoft Intune, Microsoft Entra ID, SharePoint Online, Teams Administration, Identity & Access Management, Device Management, Security & Compliance, and end-to-end cloud migrations. I also specialize in Microsoft 365 tenant deployment, user and license administration, Exchange Online management, email security, DNS configuration, SPF/DKIM/DMARC implementation, and seamless email migrations between Microsoft 365, Google Workspace, GoDaddy, Exchange Online, and other business email platforms. My goal is always to deliver secure, low-downtime migrations while ensuring business continuity. Recent project experience includes successfully migrating business email environments between Microsoft 365 and Google Workspace, including mailbox, calendar, contact, and DNS migrations while maintaining zero downtime and zero data loss. I have also designed and executed Microsoft Intune deployments, Entra ID enrollment strategies, automated device management solutions, Win32 application deployments, and remote monitoring implementations for distributed organizations. Additionally, I have hands-on experience building migration runbooks, configuring tenant-to-tenant migrations, implementing Power Automate workflows, and supporting organizations through digital transformation initiatives. Whether you need CRM implementation, workflow automation, Microsoft 365 administration, cloud migration, Intune device management, Exchange Online support, Power Platform development, or ongoing Microsoft ecosystem consulting, I focus on delivering practical solutions that improve efficiency, reduce operational overhead, and create measurable business outcomes.

𝐅𝐫𝐚𝐠𝐢𝐥𝐞 𝐜𝐡𝐚𝐨𝐬 𝐩𝐫𝐞𝐭𝐞𝐧𝐝𝐢𝐧𝐠 𝐭𝐨 𝐛𝐞 𝐜𝐚𝐥𝐦? 𝐈 𝐭𝐮𝐫𝐧 𝐭𝐡𝐚𝐭 𝐢𝐧𝐭𝐨 𝐟𝐥𝐨𝐰 𝐂𝐥𝐢𝐜𝐤𝐔𝐩 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝟓𝟎% 𝐟𝐚𝐬𝐭𝐞𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬, 𝐳𝐞𝐫𝐨 𝐝𝐞𝐚𝐝𝐥𝐢𝐧𝐞 𝐝𝐫𝐢𝐟𝐭, 𝐚𝐧𝐝 𝟐𝟓+ 𝐡𝐨𝐮𝐫𝐬 𝐬𝐚𝐯𝐞𝐝 𝐰𝐞𝐞𝐤𝐥𝐲. 𝐂𝐚𝐥𝐦 𝐢𝐬𝐧’𝐭 𝐥𝐮𝐜𝐤 𝐢𝐭’𝐬 𝐚𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞. By helping teams and 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗗𝗶𝘀𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 into streamlined, automated systems that actually deliver results. As a 𝗣𝗠𝗣 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, 𝗖𝗹𝗶𝗰𝗸𝗨𝗽 V𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, and 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝘁, I design scalable 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝘀, 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗥𝗲𝗰𝘂𝗿𝗿𝗶𝗻𝗴 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀, and keep teams aligned from concept to delivery. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 I create robust project plans using 𝗔𝗴𝗶𝗹𝗲, 𝗦𝗰𝗿𝘂𝗺, and 𝗛𝘆𝗯𝗿𝗶𝗱 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀, ensuring total visibility and accountability at every level. From 𝗪𝗼𝗿𝗸 𝗕𝗿𝗲𝗮𝗸𝗱𝗼𝘄𝗻 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝘀 (𝗪𝗕𝗦) and 𝗚𝗮𝗻𝘁𝘁 𝗖𝗵𝗮𝗿𝘁𝘀 to 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗕𝘂𝗱𝗴𝗲𝘁𝗶𝗻𝗴, 𝗥𝗼𝗹𝗲 𝗠𝗮𝗽𝗽𝗶𝗻𝗴, and 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻, my approach eliminates inefficiency before it spreads. I’ve delivered successful outcomes in 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀, and 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽, leveraging platform like 𝗖𝗹𝗶𝗰𝗸𝗨𝗽, 𝗝𝗶𝗿𝗮, 𝗔𝘀𝗮𝗻𝗮, 𝗧𝗿𝗲𝗹𝗹𝗼, 𝗡𝗼𝘁𝗶𝗼𝗻, 𝗠𝗼𝗻𝗱𝗮𝘆.𝗰𝗼𝗺, and 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁. These tools become real systems not just task lists with 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗗𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝗰𝗶𝗲𝘀, 𝗠𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴, and 𝗥𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗧𝗵𝗮𝘁 𝗗𝗿𝗶𝘃𝗲𝘀 𝗔𝗰𝘁𝗶𝗼𝗻: Behind every high-performing workflow is sharp business analysis. I bridge strategy and execution with expertise in: - 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗘𝗹𝗶𝗰𝗶𝘁𝗮𝘁𝗶𝗼𝗻, 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 - 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗠𝗼𝗱𝗲𝗹𝗶𝗻𝗴 𝗮𝗻𝗱 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 - 𝗨𝘀𝗲𝗿 𝗦𝘁𝗼𝗿𝘆 𝗪𝗿𝗶𝘁𝗶𝗻𝗴, 𝗣𝗿𝗼𝘁𝗼𝘁𝘆𝗽𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗠𝗮𝗻𝘂𝗮𝗹 𝗤𝗔 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 - 𝗥𝗶𝘀𝗸 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 Whether it’s building a 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 (𝗕𝗥𝗗), 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 (𝗙𝗥𝗗), or complete 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗦𝗽𝗲𝗰𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 (𝗦𝗥𝗦), I ensure technical clarity, business alignment, and smooth developer handoff. 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗪𝗿𝗶𝘁𝗶𝗻𝗴: Clarity is the foundation of every project. I craft precise, 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝗱 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 including: - 𝗣𝗥𝗗𝘀, 𝗕𝗥𝗗𝘀, 𝗙𝗥𝗗𝘀, 𝗨𝗫 𝗕𝗿𝗶𝗲𝗳𝘀, 𝗔𝗣𝗜 𝗗𝗼𝗰𝘀, 𝗧𝗲𝘀𝘁 𝗣𝗹𝗮𝗻𝘀, 𝗙𝗲𝗮𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗥𝗲𝗽𝗼𝗿𝘁𝘀, 𝗠𝗮𝗿𝗸𝗲𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗲𝘀, and 𝗖𝗮𝘀𝗲 𝗦𝘁𝘂𝗱𝗶𝗲𝘀. - Tools like 𝗖𝗼𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲, 𝗚𝗶𝘁𝗕𝗼𝗼𝗸, 𝗟𝘂𝗰𝗶𝗱𝗰𝗵𝗮𝗿𝘁, 𝗗𝗿𝗮𝘄.𝗶𝗼, 𝗙𝗶𝗴𝗺𝗮, 𝗩𝗶𝘀𝗶𝗼, and 𝗠𝗶𝗿𝗼 help visualize and communicate complex systems from 𝗨𝗠𝗟 𝗗𝗶𝗮𝗴𝗿𝗮𝗺𝘀, 𝗘𝗥𝗗𝘀, 𝗮𝗻𝗱 𝗗𝗙𝗗𝘀 𝘁𝗼 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 𝗠𝗮𝗽𝘀 and 𝗪𝗶𝗿𝗲𝗳𝗿𝗮𝗺𝗲𝘀. 𝗦𝗰𝗿𝘂𝗺 & 𝗔𝗴𝗶𝗹𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: I lead full-cycle 𝗦𝗰𝗿𝘂𝗺 𝗖𝗲𝗿𝗲𝗺𝗼𝗻𝗶𝗲𝘀, 𝗦𝗽𝗿𝗶𝗻𝘁 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴, refinement, daily stand-ups, retrospectives, and backlog prioritization with tools like 𝗝𝗶𝗿𝗮, 𝗖𝗹𝗶𝗰𝗸𝗨𝗽, 𝗮𝗻𝗱 𝗡𝗼𝘁𝗶𝗼𝗻.. I make sure sprint goals are tied to 𝗠𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗞𝗣𝗜𝘀 and team outputs stay transparent and trackable. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 & 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Why waste hours on tasks that could run themselves? I build 𝗠𝗮𝗸𝗲.𝗰𝗼𝗺 𝗮𝗻𝗱 𝗭𝗮𝗽𝗶𝗲𝗿 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻𝘀 that sync your apps (𝗦𝗹𝗮𝗰𝗸, 𝗛𝘂𝗯𝗦𝗽𝗼𝘁, 𝗔𝗶𝗿𝘁𝗮𝗯𝗹𝗲, 𝗭𝗼𝗵𝗼, 𝗲𝘁𝗰.), cut down 𝗥𝗲𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗔𝗱𝗺𝗶𝗻 𝗪𝗼𝗿𝗸, and keep data flowing Smoothly across your systems. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗧𝗵𝗮𝘁 𝗦𝘁𝗶𝗰𝗸: - 𝟯𝟬–𝟱𝟬% 𝗳𝗮𝘀𝘁𝗲𝗿 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗰𝘆𝗰𝗹𝗲𝘀 - 𝟭𝟬𝟬% 𝘃𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝘂𝘀𝘁𝗼𝗺 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀 - 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝘁𝗮𝘀𝗸 𝗳𝗹𝗼𝘄𝘀 𝗮𝗻𝗱 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 - 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝘁𝗲𝗮𝗺 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 If your projects need structure, clarity, and scalable systems that work even when you’re not watching you’re in the right place. → Click “𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯” and let’s build a workflow that runs like a business should fast, clear, and fully optimized.

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

MS Word and PPT Formatting Expert / Virtual Assistant / Graphic Designer I specialize in handling job requests related to document formatting and graphic design (Word and PowerPoint). With 10 years of experience as a Document Specialist at a prestigious Global Law Firm, I have honed my skills in document formattings, layout designs, and ensuring that every task is executed with precision and efficiency. My daily responsibilities involve creating well-structured, professional documents and designs, making me a reliable and skilled resource for any related tasks. MY JOB SKILLS * Certified Microsoft Office Specialist Master: (MOS Word, Powerpoint, Excel and Outlook Expert) * Certified 365 Microsoft Word Expert (certicate attached) * Virtual Assistance * Content Research * Voice Transcription (court trials) * Data Entry, Encoding and Copy typing My primary goal is to build a fulfilling and impactful career where I can leverage my skills and expertise to contribute to both organizational and personal growth. I am actively seeking a dynamic company where I can apply my experience and education to help drive success, exceed goals, and support the achievement of long-term objectives.

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!