Hire the Best Microsoft Office Specialists
in Finland

I help small businesses and solo founders set up simple, professional WordPress websites and automate their contact forms. I can build landing pages, fix existing websites, and connect forms to email and Google Sheets so leads are captured and managed automatically. If you need a reliable, no-code solution that just works, I’m happy to help.

Greetings! I am a dedicated Shopify Customer Support Specialist with multiple years of experience supporting ecommerce and dropshipping businesses. I help store owners manage customer communication efficiently while maintaining high service standards and brand reputation. My experience includes handling email and live chat support, processing orders, managing refunds and returns, and maintaining smooth backend store operations. I understand the importance of response time, clarity, and professionalism when dealing with customers. I have worked with Shopify-based stores to: • Manage customer inquiries through email and live chat • Process orders and coordinate fulfillment updates • Handle refunds, returns, and chargeback cases • Maintain product listings and store information • Use helpdesk systems such as Outlook, Gorgias, Keeping, Monday. com and many others. • Reduce ticket backlogs and improve response time I focus on structured workflows, organized ticket management, and clear communication. My goal is to ensure customers receive accurate information quickly while store operations remain efficient and controlled. I am comfortable working independently or as part of a remote team and can adapt to new tools and systems quickly. Whether supporting daily operations or handling high-volume periods, I maintain consistency and professionalism in every interaction. Available for part-time or long-term collaboration.

I am a C-Level Executive Assistant with 10+ years of experience in customer support, People & Culture, and startup operations. I specialise in supporting fast-growing companies by bringing structure to operations, supporting leadership, and helping teams scale effectively. I started in a 4-person startup and grew with the company as it scaled to over 1,000 employees. I worked directly with founders and senior leadership as an Executive Assistant, supporting both strategic priorities and daily operations in a fast-moving environment. One of my key achievements was building the Customer Service function from the ground up. I grew the team from 1 to 15 people, hiring and training team members and developing the structure needed to support global operations. This included creating SOPs, CRM processes, and knowledge bases, as well as helping develop team leads to ensure the function could scale sustainably as the business expanded internationally. As the company evolved, I moved into People & Culture, supporting global onboarding, employee coordination, and cross-functional collaboration. I also supported the CEO directly, managing communications, shifting priorities, and ensuring smooth execution across key business areas. My core experience includes: C-Level Executive Assistance and operational support 10+ years in Customer Support and service operations Built and scaled Customer Support from 1 → 15 people, including team leads People & Culture support (onboarding, engagement, coordination) Startup operations in high-growth, global environments Creating SOPs, workflows, and scalable support systems I am experienced in working across global teams and time zones, managing multiple priorities, and bringing structure to fast-moving environments. I am highly comfortable working independently and supporting leadership with clarity and execution. Tools and systems I have used include Jira, Google Workspace, Slack, Notion, CRMs, and internal reporting and documentation tools. I bring a strong combination of executive support, operational leadership, and people-focused coordination, with a proven ability to build teams, scale processes, and support global business growth.

📊 DATA ANALYST | HR SPECIALIST | BUSINESS INTELLIGENCE EXPERT Master's-level professional with 3+ years transforming complex data into actionable insights and optimizing HR operations for growing organizations. ✅ WHAT I DELIVER: DATA ANALYSIS & VISUALIZATION: - Statistical analysis using SPSS, Stata, R, Python - Interactive Power BI and Excel dashboards - Data cleaning, ETL, and database management - Predictive modeling and forecasting - Market research and competitive analysis HR & TALENT MANAGEMENT: - End-to-end recruitment and talent acquisition - HR analytics and workforce planning - Performance management systems - Process optimization and documentation - HRIS platforms (Bamboo HR, SAP SuccessFactors) RESEARCH & REPORTING: - Survey design and statistical analysis - Academic and market research - Technical report writing with data visualization - Econometric modeling - Qualitative and quantitative methodologies 💼 PROVEN RESULTS: ✓ Analyzed 10,000+ record datasets for business intelligence ✓ Created 15+ interactive dashboards driving strategic decisions ✓ Reduced recruitment time 30% through process optimization ✓ Improved data accuracy to 99%+ through quality controls 🔧 TECHNICAL SKILLS: Data Tools: Excel (Advanced), SPSS, Stata, R, Python, SQL Visualization: Power BI, Tableau, Excel Dashboards HR Systems: Bamboo HR, SAP SuccessFactors, ATS Other: Microsoft Office Suite, Google Workspace 🌍 Based in Finland (EU timezone) | Fast turnaround | Clear English communication Let's transform your data into decisions. Message me to discuss your project!

👋🏻 Hello, here is Miro. With over 5 years of expertise in web development and a passion for building professional websites for my clients. Contact me directly or book a consultation and let's bring your vision to life. I will reply quickly. My Expertise: 💡WordPress & WooCommerce: - Theme & Plugin Development - Customization (Elementor, Divi, Astra, Flatsome) - Block Editor Theme - Multilingual Setup - Speed Optimization - SEO - Shipping and Payment Integrations - Cookie Consent, GDPR - Contact Form Configuration - Ask for more! 💡Web Development: - HTML5, CSS3 (SASS/LESS, Bootstrap), Javascript (jQuery) - React (React Router, Redux, MUI) - Node.js (Express.js), Databases (MySQL, MongoDB) 💡 Design Integration: Converting your design's from Figma, etc. to pixel-perfect, responsive websites 💡 Fixing websites: I resolve website issues, such as errors, bugs and performance issues and restore it's functionality and performance

Hi, thanks for reading this! I'm a freelance language consultant with experience from various different language-related jobs. I've done everything from journalistic writing to translation and localization. I speak and write both English and Finnish fluently. I'm very flexible with the tools I use and can pick up new software quickly. I would love to help you ensure that the language of your project feels great to read and flows smoothly.