Greetings!
My name is Maria. I am an accomplished and dedicated professional with a wealth of experience in administrative, virtual assistance, and customer service roles. As seen in my work experiences, I have successfully provided top-tier services to clients around the globe. With a profound passion for excellence, I bring a results-driven approach to every project.
Why Choose Me?
Proven Track Record: My work history demonstrates my commitment to delivering high-quality results consistently.
Diverse Skill Set: With expertise in multiple domains, I offer comprehensive solutions tailored to your specific requirements.
Clear Communication: I prioritize open communication, ensuring smooth collaboration and a clear understanding of project goals.
Client-Centric Approach: I prioritize client satisfaction and go the extra mile to exceed expectations.
Let's Collaborate:
I am excited to work with you on your upcoming projects. Reach out to me, and together, we'll achieve remarkable success. Let's take your business to new heights!
I can help you with (but not limited to):
1. Administrative Tasks
โข Payroll Report via Tsheets, Gusto, Intuit
โข Data Entry and Internet Research
โข Database/CRM Management
โข Email Management and email response handling
โข Online File Organization using Dropbox, Google Docs and Spreadsheets
โข Basic Accounting using Xero
โข Project Online/Team Management using Trello, Podio, JIRA, Slack, Asana, Click-up
Redmine, Airtable
โข General VA
โข Drop-shipping, Product listing, Order processing via Shopify, Shipstation, Inkfrog, Junglescout, Walmart Seller Central, Amazon seller central, Veracore, BigCommerce, Commerce Hub/DSCO
โข Gmail, Yahoo Mail, Hotmail/Outlook
โข File management using Google Drive, Dropbox, Basecamp
โข Converting pdf to word
โข Transcription of audio files
โข . Basic HTML, Basic Photoshop
โข Basic Knowledge of Wordpress
โข Generating/ creating reports
โข Process documentation including video process using Loom
โข Preparing Amazon FBA shipments, Filing for Missing FBA inventories, Feedback Removal
โข Saas software CRM
โข Personal or Business Account set-up
2. Social Media Management
โข Social Media profile set-up and verification for social media platforms
โข Managing various social media platforms such as Facebook, Twitter, LinkedIn, Instagram
โข Updating and claiming of review sites for such Yelp, Vitals, Google maps, Yellowpages
โข Agora
โข Canva
โข. Creating SMS or Email Campaigns via Mailchimp and Klaviyo
3. Customer Service Support
โข Chat/Phone/Email
โข Zendesk, Freshdesk and Zoho, Kayako, Gorgias
โข Communication Platforms Skype, Yahoo Messenger, Hangouts, Google Voice, Viber
โข Bookings, Hotel Reservations/Travel with flights/Rental inquiries
โข Order processing, follow-ups, refunds, returns, exchange coordinating with the manufacturer, etc.
โข Payment gateway such as Paypal, Amazon Pay, Stripe to name a few
โข Order fulfillment (CSV or XLS file)
โข Knowledgeable E-commerce sites such as Magento backend, Shopify backend, Shipstation, Amazon seller Central, BigCommerce
โข Responds to customer's queries through Amazon, eBay, Facebook, Instagram, etc.