My name is Maria. I am an accomplished and dedicated professional with a wealth of experience in administrative, virtual assistance, and customer service roles. As seen in my work experiences, I have successfully provided top-tier services to clients around the globe. With a profound passion for excellence, I bring a results-driven approach to every project.
Why Choose Me?
Proven Track Record: My work history demonstrates my commitment to delivering high-quality results consistently.
Diverse Skill Set: With expertise in multiple domains, I offer comprehensive solutions tailored to your specific requirements.
Clear Communication: I prioritize open communication, ensuring smooth collaboration and a clear understanding of project goals.
Client-Centric Approach: I prioritize client satisfaction and go the extra mile to exceed expectations.
I am excited to work with you on your upcoming projects. Reach out to me, and together, we'll achieve remarkable success. Let's take your business to new heights!
I can help you with (but not limited to):
1. Administrative Tasks
• Payroll Report via Tsheets, Gusto, Intuit
• Data Entry and Internet Research
• Database/CRM Management
• Email Management and email response handling
• Online File Organization using Dropbox, Google Docs and Spreadsheets
• Basic Accounting using Xero
• Project Online/Team Management using Trello, Podio, JIRA, Slack, Asana, Click-up
• General VA
• Drop-shipping, Product listing, Order processing via Shopify, Shipstation, Inkfrog, Junglescout, Walmart Seller Central, Amazon seller central, Veracore, BigCommerce, Commerce Hub/DSCO
• Gmail, Yahoo Mail, Hotmail/Outlook
• File management using Google Drive, Dropbox, Basecamp
• Converting pdf to word
• Transcription of audio files
• . Basic HTML, Basic Photoshop
• Basic Knowledge of Wordpress
• Generating/ creating reports
• Process documentation including video process using Loom
• Preparing Amazon FBA shipments, Filing for Missing FBA inventories, Feedback Removal
• Saas software CRM
• Personal or Business Account set-up
2. Social Media Management
• Social Media profile set-up and verification for social media platforms
• Managing various social media platforms such as Facebook, Twitter, LinkedIn, Instagram
• Updating and claiming of review sites for such Yelp, Vitals, Google maps, Yellowpages
•. Creating SMS or Email Campaigns via Mailchimp and Klaviyo
3. Customer Service Support
• Zendesk, Freshdesk and Zoho, Kayako, Gorgias
• Communication Platforms Skype, Yahoo Messenger, Hangouts, Google Voice, Viber
• Bookings, Hotel Reservations/Travel with flights/Rental inquiries
• Order processing, follow-ups, refunds, returns, exchange coordinating with the manufacturer, etc.
• Payment gateway such as Paypal, Amazon Pay, Stripe to name a few
• Order fulfillment (CSV or XLS file)
• Knowledgeable E-commerce sites such as Magento backend, Shopify backend, Shipstation, Amazon seller Central, BigCommerce
• Responds to customer's queries through Amazon, eBay, Facebook, Instagram, etc.