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AVAILABLE FOR PART TIMES- I am a bilingual Virtual Assistant, Care Coordinator, Appointment Setter, Customer Support Specialist, and Sales Support Representative with experience working remotely with healthcare companies, legal and document control teams, insurance organizations, customer service environments, and business outreach projects. Over the years, I have worked in roles involving: • Appointment setting and warm/cold calling • Customer support and client follow ups • Healthcare coordination and case management • CRM management and documentation • Sales support and lead qualification • Intake coordination and onboarding • Document control and case preparation • Vendor and business outreach • Scheduling and administrative support I have experience working with healthcare organizations helping elderly patients, families, children, and individuals needing mental health support. My responsibilities included coordinating services, following up with providers and families, helping clients understand processes, verifying insurance information, documenting cases carefully, and making sure every client felt heard and supported. I also worked in sales support and appointment setting roles where I contacted potential clients, qualified leads, confirmed appointments for sales agents, followed up with customers, and helped maintain organized pipelines through CRMs and communication tools. Additionally, I participated in vendor outreach and exhibition coordination projects, contacting businesses to introduce opportunities, explain event participation, answer questions, and help generate interest and appointments for expos and service presentations. I am comfortable using tools such as Google Workspace, Notion, CRMs, Slack, RingCentral, Calendly, and other communication and organization platforms. I learn new systems quickly and I am always open to feedback, coaching, and improving my skills. One thing about me is that I genuinely care about doing a good job. If there is something I do not fully know yet, I am willing to practice, learn, and improve until I can complete the work correctly. I am coachable, adaptable, hardworking, and motivated to grow long term with the right team. I enjoy helping people, building relationships with clients, staying organized, and finding solutions. Whether it is customer service, healthcare coordination, administrative support, appointment setting, or sales support, I always try to bring professionalism, empathy, and strong communication to every interaction.

Professional with experience in customer service, technical support, and financial management, specialized in problem-solving and team leadership. Skilled in financial analysis, account reconciliation, and effective communication to optimize processes and improve customer satisfaction. Focused on delivering innovative solutions and strengthening operational efficiency to drive business growth.

I am a skilled general practitioner with a strong background in customer service and sales, having successfully served as both an agent and supervisor. I excel in opening, managing, and resolving cases effectively.

Bilingual Operations Specialist & Executive Assistant | 10+ Years of Experience I am a high-level Operations and Project Coordinator with a "near-zero error rate" philosophy and a background in some of the world's most demanding industries. My expertise lies in bridging the gap between complex data, internal teams, and client satisfaction. Whether you need a strategic Executive Assistant, an Operations Lead, or a Legal Intake Expert, I bring the precision of a QA Supervisor to every task. What I bring to your project: Operational Intelligence: With experience as an RTA and Forecaster for AT&T, I understand workforce management, SLAs, and how to optimize schedules for maximum efficiency. Legal & Medical Intake Expertise: I have managed the "front-end" for over 100 law firms, mastering tools like Filevine and Zingtree to convert leads while maintaining strict data integrity. Quality Assurance & Leadership: As a former QA Supervisor at Avas Flowers, I don’t just execute—I audit. I identify bottlenecks and build streamlined workflows in Notion and other CRMs. Technical Problem Solving: From providing tech support for Google Nest to coordinating field technicians in the New York Solar and HVAC markets, I am an expert at resolving logistical hurdles on the fly. Technical Toolkit: CRMs: Filevine, Salesforce, HubSpot, Zendesk. Project Management: Notion, Trello, Asana, Slack. Specialized Tools: Zingtree (Logic-based flows), Google Workspace, Microsoft Office 365. WFM: Real-Time Analysis and Forecasting tools. Why hire me? I am 100% bilingual (English/Spanish) and deeply familiar with the U.S. market. I specialize in taking the weight off an executive's shoulders by managing the details, so they can focus on growth. I am proactive, discreet, and dedicated to delivering "trial-ready" quality in everything I do.

Professional Overview I bridge the gap between complex data and seamless operations. With a background spanning legal compliance, financial analysis, and corporate operations, I help firms stay organized, data-driven, and client-focused. Whether you need a Power BI dashboard to track KPIs or a reliable lead to manage a high-volume caseload, I ensure your "behind-the-scenes" runs like clockwork. Why work with me? Data-Driven: I don't just enter data; I build SQL queries and Tableau dashboards to help you see the "why" behind the numbers. Compliance-Minded: My experience in immigration law means I treat every deadline and document with 100% accuracy. Client-Centric: Handle client communication professionally and consistently

Highly organized, tech-savvy, and results-oriented professional with 7+ years of experience across customer success, administrative support, sales, and marketing. I’m known for working independently, managing multiple priorities, and keeping operations running efficiently in fast-paced environments. My background includes roles in sales management, marketing coordination, customer support (non-voice & voice), and administrative assistance for companies in technology, sports, hospitality, and U.S. immigration services. Over the years, I’ve developed strong skills in CRM management, scheduling, workflow organization, documentation, lead handling, and client communication. I adapt quickly to new tools and systems, and I enjoy improving processes, organizing information, and supporting teams so they can focus on high-value tasks. My goal is always to provide reliable, detail-oriented support that helps businesses operate smoothly and efficiently.