Hire the best BPO Call Center Specialists in Honduras

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$40 hourly
Gary R.
- 5.0/5
- (12 jobs)
Experienced and results-driven professional with a proven track record in coordinating daily operations, enhancing customer satisfaction, and driving team performance. With a strong background in customer service, project management, and training, I am dedicated to delivering exceptional results. In my previous roles, I effectively managed daily operations, optimized staffing levels through forecasting, and handled executive escalations with finesse. I implemented customer satisfaction surveys to gain insights, rectify poor experiences, and recognize staff for outstanding performance. As a result, I successfully increased customer satisfaction scores from 80% to 95% within just 45 days. I am adept at streamlining processes and reducing waiting times, having slashed customer wait times on the line from over 7 minutes to under 2 minutes. Through up-training staff, adding tier 2 support, and prioritizing issues based on severity, I consistently deliver prompt and efficient support. Furthermore, I possess strong leadership abilities, having played a pivotal role in team expansion, including hiring and onboarding new staff. I also successfully oversaw the implementation of a comprehensive CRM system, enabling a holistic view of the customer journey and driving overall satisfaction. With a passion for training and development, I revamped training processes, transitioning from shadowing to a structured curriculum. By implementing modules and checkpoints, I ensured comprehensive understanding and improved performance. I am skilled in conducting business reviews and leveraging statistics to identify opportunities for growth. Additionally, I have spearheaded various projects aimed at enhancing team performance and customer satisfaction, consistently delivering outstanding results. If you are seeking a dedicated professional who can optimize operations, drive customer success, and deliver exceptional outcomes, I am confident in my ability to add value to your projects. Let's connect and discuss how I can contribute to your success.

BPO Call Center
Business Coaching
Recruiting
Account Management
Performance Management
Leadership Development
Employee Training
Employee Engagement
Strategic Plan
$7 hourly
Patricia P.
- 4.9/5
- (5 jobs)
Hi, Welcome to my profile! I am seeking employment with a highly regarded company where I can grow professionally and efficiently develop the work assigned, utilizing the knowledge and experience I have gained during my studies and work experience to achieve the goals and gain additional experience to handle all the tasks assigned to me.

BPO Call Center
Supply Chain & Logistics
Office 365
Salesforce CRM
Medical Referrals
Appointment Scheduling
Customer Service
Computer
Technical Support
Phone Communication
Phone Support
Tech & IT
$12 hourly
Nestor B.
- 5.0/5
- (6 jobs)
Develop myself within the growing BPO industry where my skills, knowledge and extensive experience are an asset to the company while being able to further develop both, personally and professionally, in a business and people oriented working environment. Finishing my Business Major degree is my short-term goal.

BPO Call Center
Debt Collection
$14 hourly
Ernesto Gabriel G.
- 5.0/5
- (4 jobs)
Experienced, and passionate about the Call Centre Industry; With over 7 years of proven experience being a Customer Service Representative, Sales Agent (w/Top Performance history), Database Analyst, Call Quality Analyst, Supervisor and Trainer, I have gathered Sufficient Skills to consider myself to be perfect for all kinds of Jobs that requires communications skills, leadership skills, people skills, and others related to the Call Centre Industry. I consider myself to have an Assertive personality, balanced with a Extrovert, and Genuine personality, Upbeat-ed tone of voice and energetic. Full believer of "Empathy is your best ally" Philosophy A respectful person, full of confidence, a person who knows how to do his Job Right, And willing to create strong bonds, that will benefit you and me, Please, if you wish reach out to my "Did you know?..." Section for a little trivia about me... Did you know?... I tried a career as a musician, you know, Grab-a-Guitar & pay the bills, but unfortunately I didn't receive the support I needed due to "My style of music is not Popular in my area..." Although I really try hard to make it! If you want to listen to my one and only (Not that much edited) Demo, please reach out to me and I'll be glad to show it to you! Did you know?... I recently made a Voice Over for a Spanish Radio Ad, I do not consider to have the voice of an angel, but some people says I could have vocation as a Radio Presenter... Did You know?... The way I learned the basic English knowledge was by playing a video-game? When I was 7 or so my father brought me a Nintendo 64 with a game alongside with it called "Zelda: Ocarina of Time" I was so in love with that Video-Game that (Since my native language is Spanish, and the game was only offered in English.) I grabbed an English-Spanish Dictionary and started looking word by word every script of the game, that way I learned a lot of the words that after a while, a dictionary wasn't needed no more!

BPO Call Center
Visual Basic for Applications
Translation
Customer Support Plugin
Rep Fabric
Microsoft Excel
Sales
Lead Generation
Cold Calling
Customer Service
$12 hourly
Jafet R.
- 4.7/5
- (4 jobs)
Objective: Highly organized, dependable, and experienced employee with a positive disposition and strong administrative, sales, collections and people skills. Able to work Independently or with a team in order to prioritize task based on client's needs., Summary of Qualifications: * Exceptional written and verbal communication skills. Fluent in English and Spanish. Computer literate 50 wpm. * Determines requirements by working with customers. * Answering inquiries by clarifying desired information; researching, locating and providing information. * Resolves problems by and/or issues by clarifying and locating alternative solutions and implementing solutions. * Sells additional services by recognizing opportunities to up-sale accounts by explaining new features. * Professional approach to dealing with customers, excellent people and phone skills. Able to focus on customer and their needs. * Solid multitasking skills and dealing under pressure * Excellent interpersonal skills, exhibiting a natural ability to work in a team oriented environment and building professional relations.

BPO Call Center
Outbound Sales
Telemarketing
Selling
Real Estate Marketing
Research Methods
Sales
Business Services
B2B Marketing
Debt Collection
B2C Marketing
Real Estate
Call Center Management
$7 hourly
Fernando G.
- 5.0/5
- (5 jobs)
Achievements * Top Team Manager at Alorica with Centurylink for 1 year leading team for success due to the hard work and all working with clear goals. * Temporary Operation Manager having success and making our LOB in Honduras the best call center for the first time working side by side with Team Manager developing them, setting goals and action plans. Direct contact with the Channel Manager to discuss the KPIs of our site. The LOB had a lot of pressure but I feel comfortable working under pressure and leading a team for success.

BPO Call Center
Customer Service
Sales
Call Center Management
$10 hourly
Oscar R.
- 5.0/5
- (3 jobs)
Hello partner! Let me introduce myself. My name is Oscar and I am from Honduras, a country rich in nature. Thanks to that I liked doing internal tourism and knowing what my country offers in order to get something out of it. I like organic architecture, interior design, photography and filming. I also create commercial announcements for restaurants or any company that deals with my services for photography and videos. My Approach: My approach as a designer is unique blend of creativity, problem-solving, and methodology. Here's a breakdown of key elements that might be part of my approach: Understanding Client Needs: Before diving into any project, you thoroughly understand the needs, goals, and preferences of your client or stakeholders. This involves active listening, asking insightful questions, and conducting research to ensure alignment. Research and Analysis: You delve into market trends, user behaviors, and competitor analysis to gather insights that inform your design decisions. This step helps you identify opportunities and challenges to address in your designs. Conceptualization and Ideation: Armed with insights, you brainstorm ideas and concepts. This stage often involves sketching, mind mapping, or creating mood boards to explore different directions and visual styles. Iterative Design Process: You embrace an iterative approach, constantly refining your designs based on feedback. This may involve creating multiple drafts, prototyping, and conducting usability testing to ensure your designs meet user needs effectively. User-Centered Design (UCD): You prioritize the needs and preferences of end-users throughout the design process. This involves empathy, usability testing, and iteration to create intuitive and user-friendly experiences. Attention to Detail: You have a keen eye for detail, ensuring that every element of your design serves a purpose and contributes to the overall user experience. From typography and color choices to layout and interactions, every detail matters. Collaboration and Communication: You understand that design is a collaborative process, involving communication with clients, stakeholders, and other team members. You effectively communicate your ideas, rationale, and design decisions to ensure alignment and buy-in. Versatility and Adaptability: You are versatile and adaptable, capable of working across various mediums and platforms. Whether it's print, web, mobile, or emerging technologies like AR/VR, you're able to tailor your designs to suit the specific context and requirements. Continuous Learning and Growth: You're committed to continuous learning and staying updated on the latest design trends, tools, and technologies. This curiosity and drive for improvement keep your skills sharp and your designs fresh. Passion and Creativity: Above all, you're passionate about design and fueled by creativity. You approach each project with enthusiasm, seeking innovative solutions that not only meet objectives but also inspire and delight users. 💰 Saving you money by offering execution options with their associated costs. 🤖 Minimizing human intervention to keep things running smoothly. ⛵️ Create good logos or designs for unique companies that attract customers for x or y service. 🛠️ Skills & Expertise: ➡️ Programs DaVinci Resolve After Effect Photoshop Canvas Ilustrator Corel ➡️ App Integration Expertise: Google Calendar Gmail/Email SMS Pipedrive Slack Jira Google Docs and more... Administrator & Virtual Assistant: Also as an administrator or virtual assistant I have worked for many companies with which I have to be very attentive to clients and satisfy their needs. To make returns or monitor packages. I can have a good conversation with the client whether it is Spanish or English. 🤝 Let's Get Started

BPO Call Center
CorelDRAW
DaVinci Resolve
Call Center Management
Design & Usability Research
Server
Sales Presentation
Customer Service
Photo Editing
Photographic Film
Sales
Architecture
Adobe Photoshop
Adobe After Effects
Architectural Design
$12 hourly
Mauricio H.
- 5.0/5
- (2 jobs)
SKILLS * Leadership * Strategic decision making * Excellent communication skills * Ability to work in teams * Extensive experience in personnel management * Professional ethics * Office package management Persistence to obtain the desired results, PROFILE Professional with more than 8 years of work experience, trained to work in national and international companies in different sectors of the economy. Responsible, with the ability to plan and direct the work of a group of individuals.

BPO Call Center
Customer Satisfaction
Microsoft Office
Technical Project Management
Business Management
Customer Service
Customer Feedback Documentation
$7 hourly
Martin Alberto R.
- 4.6/5
- (2 jobs)
As someone who has worked in different customer service areas, I know what you need and how to take care of your clients. I can lead your teams, and I can take care of executing your ideas. I´m interested in your satisfaction and I believe that frequent communication is key to reach our goals.

BPO Call Center
Industrial Engineering
Point of Sale & Payment Systems
Front Desk
Finance & Banking Chatbot
Process Flow Diagram
Supervision
KPI Metric Development
Quality Assurance
Translation
$19 hourly
Tatiana Michell S.
- 5.0/5
- (7 jobs)
I'm 32 years old, and I've been in the call-center industry since 2012. With more than 11 years working in Customer-Service and Quality-Service, and around 1 year as Customer-Booking-Specialist in Toscano Floors Design and at Ergeon Fencing. I've also worked as an Interpreter for a medical insurance company and Technical troubleshooting specialist for Alorica. In my previous job experience, I was trained to use Google (Docs, Sheets), Salesforce, Pipedrive, GoHighLevel and several other systems. Some of the other applications that I've used were created by the same companies for business-oriented needs. I love everything that is related to the customer experience. I like to call myself an advocate for the customer. I believe that a happy client is the best business marketing strategy, and I love to think I'm specialized in leaving my clients with the best feeling of satisfaction they could get. As a future psychologist, I love hearing people out and being able to identify where the problem lies. Most people sometimes don't even know what they need, and it is our job to help them make the right choices according to their needs and to ensure the best experience for them. In addition to that, I am always positive about doing my job with the best attitude, proactiveness, and good energy. I'm used to multitasking, and I'm very good at working under pressure. I don't consider myself detail-oriented; I am a die-hard perfectionist.

BPO Call Center
Customer Service
Customer Satisfaction
Language Interpretation
Quality Assurance
Scheduling
Live Interpretation
$8 hourly
Mirna Elizabeth S.
- 5.0/5
- (2 jobs)
I have more than 10 years of experience in a call center for customer service, sales, retention, collection, and some more.

BPO Call Center
Outbound Sales
Administrate
Customer Service
Customer Retention
Sales
Invoicing
$7 hourly
Ana C.
- 5.0/5
- (3 jobs)
OBJECTIVES Excellent customer service skills with job commitment and proactiveness. Active and adaptative team player with fundamental values for a proper communication and growth.

BPO Call Center
Live Interpretation
Call Center Management
Retail
Language Interpretation
Data Entry
$10 hourly
Andre G.
- 4.9/5
- (2 jobs)
I am a bachelor in International trade, with experience in Logistics, sales management and customer care

BPO Call Center
Appointment Setting
Appointment Scheduling
Microsoft Teams
Team Management
Customer Service
Customer Satisfaction
Client Management
Sales Strategy
Marketing
Sales Management
Sales
Customer Care
CRM Software
Management Skills
$15 hourly
Nasim M.
- 5.0/5
- (1 job)
A very down to earth and hard-working person. I find myself to be detail and result oriented, leaning on a people and company management style where they are both needing to have their balance and attention caring for the company’s revenue, client drive and work environment, not losing companies values, goals, and essence. Certified on coaching, preparation, and development for people, analytic, can work under pressure and have good time management.

BPO Call Center
Microsoft Excel
Data Center Operations
Project Management
Supply Chain & Logistics
Project Logistics
Logistics Management
Logistics Coordination
$17 hourly
Gabriel A.
- 5.0/5
- (0 jobs)
Experienced sales professional with a proven track record in exceeding sales targets and building strong client relationships. Seeking a challenging sales position where I can utilize my skills in driving revenue growth and delivering exceptional customer service. Eager to contribute to a dynamic team and continue to develop my sales abilities.

BPO Call Center
Lead Generation Strategy
Cold Call
Warm Leads
Data Entry
Time Management
Appointment Setting
CRM Software
Vehicle Insurance
Customer Retention
Lead Generation
Sales Lead Lists
Sales
$15 hourly
David C.
- 5.0/5
- (3 jobs)
Dedicated and focused professional who exceds at prioriting, completing multiple tasks simultaneously.

BPO Call Center
Tutoring
Teaching
Project Management
Administrative Support
English to Spanish Translation
Virtual Assistance
Proofreading
Editing & Proofreading
2D Design
Spanish to English Translation
General Transcription
English
Spanish
$12 hourly
Elias Josue A.
- 3.6/5
- (9 jobs)
Elias Josue Alvarez West End, Roatan, Bay Islands, Honduras elias.donaire@outlook.es +504 31494659 I have over 8 years of experience as a virtual assistant, complemented by 4 years in sales, and a strong background in customer service and property management. I have successfully managed over 40 properties across the United States and have worked with multiple companies as a customer service agent and problem solver. In my previous roles, I have developed strong communication and staff management skills. As a supervisor and trainer at Allied Global, I oversaw agents, ensured quality service, and resolved various issues. My experience as a Sales Specialist at Travel Pass Group allowed me to enhance my sales techniques and build customer confidence effectively. I am focused on delivering efficient solutions and maintaining high standards of service, whether in property management or customer relations. I am confident that my diverse skill set and experience can contribute positively to your team. Thank you for considering my application. I look forward to the possibility of discussing how I can be an asset to your organization. Sincerely, Elias Josue Alvarez

BPO Call Center
Sales
Outbound Sales
Customer Service
Cold Call
Active Listening
Chat & Messaging Software
Data Entry
Problem Solving
Sales Presentation
$12 hourly
Hector V.
- 4.2/5
- (2 jobs)
Customer Support Specialist-Over 17 years of experience in areas related to customer service. Always providing the best service. Managed manufacturing accounts for several brands around the world Nike, Aeropostale, GIII, and several others. Handle communication and invoicing. Getting the job done. Completing shipping dates and prepare samples and development of several seasons at once. Also worked with their softwares Pegasus, ACSR, Poly PM, Einstein 360, CampLegal, Amazon Work Space, Litify and many others.

BPO Call Center
Over-the-Phone Interpreting
Translation
Legal Assistance
Customer Support Plugin
Administrate
Live Interpretation
Customer Support
Business
Purchase Orders
Drone
Invoicing
Customer Service
Data Collection
Email Support
$5 hourly
Eduardo D.
- 4.6/5
- (1 job)
Hi, I have worked in bpo for so long I have alot of experience. I am an expert in sales, customer service, tech support, interpretation and even retention.

BPO Call Center
Phone Communication
Technical Support
Customer Service
$12 hourly
Gracia R.
- 0.0/5
- (1 job)
An experienced Senior Team Lead in QA and Training with a strong background in quality assurance, training, and operations in the BPO industry. Leadership & Coaching: I have a proven ability to lead teams and enhance job performance, which has resulted in increased sales, improved customer service, and more efficient tech support. Process Improvement: Skilled at boosting productivity and efficiency in the workplace, and I know how to engage employees effectively. Workplace Culture: Focus on building a positive atmosphere at work, nurturing talent, keeping staff motivated, and encouraging ongoing learning. Educational Background: I have a solid education in bilingual studies and hold certifications in leading projects, digital marketing, and installing network systems.

BPO Call Center
Business Operations
Team Management
Customer Service
Grammar
Writing
Computer Skills
Bilingual Education
Sales Analytics
Leadership Skills
Analytics
Communication Skills
Training
Quality Assurance
$5 hourly
Pedro M.
- 0.0/5
- (0 jobs)
Hello! I am Pedro Mejia, student of Audiovisual Communication and Advertising at UNITEC. I am looking for opportunities to grow professionally in any field of work, from advertising to audiovisual. I would love to connect with people in the industry, professionals and other students.

BPO Call Center
Client Management
Office 365
$5 hourly
Cesar V.
- 0.0/5
- (1 job)
Hi my name is Cesar I am 28 years old and I Am a Very Proactive and Positive person I love New challenges and learn New things to always perfom Great on my Tasks at Job.

BPO Call Center
Customer Satisfaction
Sales
Outbound Sales
$8 hourly
Victor E.
- 0.0/5
- (1 job)
Two-year experienced agent with high level customer service, proficient in solving technical. Good listener related to customer´s needs focusing on closing sales generating valuable revenue to the company and setting appointments for a positive impact with leads. Experienced in CRM software and KPI metrics.

BPO Call Center
Software
Call Center Management
CRM Software
Microsoft Office
$16 hourly
Stefany B.
- 0.0/5
- (0 jobs)
PROFILE: I'm a Experienced Supervisor with a proven track record in managing customer service and technical support teams. Proficient in overseeing recruitment processes, conducting training programs, developing incentive schemes, generating billing reports, managing campaign finances, organizing team engagement activities, generating comprehensive reports, delivering presentations, performing in-depth analysis, and handling various administrative functions. - Know about customer service and technical support (Calls, chat , emails and tickets) . - Have BPO experience.

BPO Call Center
Translation
Email Communication
Answered Ticket
Call Center Management
Business Process Outsourcing
Technical Project Management
Invoicing
Phone Communication
Technical Support
Customer Service
Leadership Development
Leadership Skills
$30 hourly
Jose Eduardo M.
- 0.0/5
- (1 job)
Profile Great executive with excellent team building and leadership abilities honed over career in airline and BPO industries. Deliver high-quality service and consistent business results with resourceful approach to handling routine and complex challenges. Achieve short-long-terms objectives with successful strategic planning and performance optimization skills.

BPO Call Center
Customer Care
Finance
Client Management
Leadership Development
Leadership Coaching
Project Management
$9 hourly
Nelson B.
- 0.0/5
- (0 jobs)
Psychologist with experience in personnel management, exceptional skills in leadership, conflict resolution, and performance improvement. My focus on empathy and effective communication allows me to create a collaborative and motivating work environment. Additionally, I have experience as a recruiter, where I utilized my skills to select suitable candidates, improve retention, and foster a committed team. My experience and training enable me to make a significant contribution in the business field and in human resources management.

BPO Call Center
Customer Support
Call Center Management
Staff Recruitment & Management
eRecruit
Recruiting
Supervision
Technical Support
Customer Service
$20 hourly
Roger Geovanny O.
- 4.2/5
- (1 job)
About my self I am a 30-year-old man with a desire to grow and accomplish all the goals and tasks assigned to me with a great sense of humor and a great idea about teamwork along with the growth of coworkers. I love challenges and work under pressure so I can show all the performance and effectiveness in it. With great desires, availability to work and always learning something new.

BPO Call Center
Team Training
Game Testing
Tech & IT
Call Center Management
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