Hire the Best Chat Support Specialists
in Honduras

Hi! I’m Karla, a bilingual (English/Spanish) Customer Support Specialist, Virtual Assistant, and Social Media Manager with experience helping businesses deliver exceptional customer experiences and stay organized. I have experience in customer service, technical support, live chat, email support, phone support, and appointment scheduling. I also worked as a receptionist at a law firm, where I managed calls, greeted clients, and handled administrative tasks with professionalism and attention to detail. In addition to customer support, I have experience as a Social Media Manager, creating content, managing social media accounts, engaging with online communities, and helping brands grow their digital presence. I’m currently studying Marketing and Digital Communication, allowing me to combine strong customer service skills with modern digital marketing strategies. Here’s what I can help you with: • Customer Support (Email, Chat & Phone) • Virtual Assistance • Appointment Scheduling and Calendar Management • Data Entry and Administrative Support • Social Media Management • Inbox and CRM Management • English and Spanish Communication I’m organized, reliable, detail-oriented, and committed to providing excellent service. My goal is to help your business run smoothly while ensuring your customers have a positive experience. Let’s work together!

I bring a strong work ethic and genuine dedication to everything I do, with a focus on efficiency, organization, and meeting deadlines. With over six years of experience in the BPO industry, I have held roles including Customer Service Representative, Quality Assurance Agent, Team Lead, and Intake Specialist. These experiences have given me a well-rounded skill set and a solid understanding of service excellence and team performance. I am motivated to take on new opportunities where I can apply my expertise while continuing to grow professionally. I also own a small business where I manage Facebook and Instagram pages, respond to all incoming messages, coordinate logistics, oversee marketing ads, handle budgeting and basic accounting, and maintain administrative records and compliance.

I help business owners and busy teams stay organized, managing vendors, schedules, CRMs, and daily operations, while also handling customer communication and online reputation with care, so nothing falls through the cracks. I bring 12+ years of experience across executive & operations support, customer service, online reputation management, legal intake, hospitality, QA, and team leadership. I've supported U.S. based business owners and teams with vendor coordination, scheduling, CRM updates, phone/email/chat/SMS support, escalations, documentation, and process improvement. My strongest areas are: ✓ Executive & Operations Support: Vendor/contractor follow-up, scheduling, CRM updates, quote requests, order tracking, and task & deadline management ✓ Customer Support: Phone, chat, email, and SMS communication ✓ Online Reputation Management: Review monitoring and response, complaint resolution, and refund coordination (Trustpilot) ✓ Legal Intake: Lead qualification, client follow-up, and case documentation ✓ Short-Term Rental Support: Airbnb, VRBO, HomeAway, Expedia; guest communication, escalations, and review support ✓ QA & Process Improvement: Call reviews, SOPs, documentation, and workflow improvements ✓ Bilingual Support: Fluent English and Spanish communication Tools I've worked with include Google Workspace (Gmail, Calendar, Sheets, Docs), Google Voice, WhatsApp, Slack, and Discord for communication and scheduling; Zendesk, Trustpilot, Track Hospitality, Voiso, Dialpad, RingCentral, Avaya, MyCase, Amicus Pro, Salesforce, Spark, and Google Forms for support and case work; and AI tools such as Claude, ChatGPT, and Gemini to research, draft, and work more efficiently. I'm reliable, calm under pressure, and organized behind the scenes. Whether it's coordinating vendors for a business owner, resolving a customer complaint, or keeping a CRM up to date, my focus is simple: clear communication, strong follow through, and making sure nothing gets missed.

I help online businesses provide clear, friendly, and efficient customer support in native Spanish, so their customers feel heard and stay loyal. If you’re overwhelmed with messages, emails, or chats, I step in to keep communication organized, professional, and on time. How can you support your business: • Customer support via email and chat • Ticket organization and follow-ups • Clear written responses in native Spanish • Administrative support and task tracking • Document writing, editing, and proofreading • Tools: Microsoft Office, ChatGPT, Gamma, Zoom I combine fast, accurate customer responses with human judgment and follow-up, not just scripted replies. I’m used to handling recurring issues, prioritizing messages, and maintaining consistent communication standards. I’m known for being reliable, detail-oriented, and proactive. I don’t just complete tasks; I help create smoother processes so you can focus on growth. Tell me what’s taking up your time right now, and I’ll help you handle it from day one.