Hire the Best Technical Support Specialists
in Honduras

Hi! I’m Karla, a bilingual (English/Spanish) Customer Support Specialist, Virtual Assistant, and Social Media Manager with experience helping businesses deliver exceptional customer experiences and stay organized. I have experience in customer service, technical support, live chat, email support, phone support, and appointment scheduling. I also worked as a receptionist at a law firm, where I managed calls, greeted clients, and handled administrative tasks with professionalism and attention to detail. In addition to customer support, I have experience as a Social Media Manager, creating content, managing social media accounts, engaging with online communities, and helping brands grow their digital presence. I’m currently studying Marketing and Digital Communication, allowing me to combine strong customer service skills with modern digital marketing strategies. Here’s what I can help you with: • Customer Support (Email, Chat & Phone) • Virtual Assistance • Appointment Scheduling and Calendar Management • Data Entry and Administrative Support • Social Media Management • Inbox and CRM Management • English and Spanish Communication I’m organized, reliable, detail-oriented, and committed to providing excellent service. My goal is to help your business run smoothly while ensuring your customers have a positive experience. Let’s work together!

I'm a Solutions Engineer who came up through five and a half years of front-line support, and I build software of my own. That combination means the bug reports I write come back fixed instead of questioned. Right now I'm a Solutions Engineer at Aloware, a US contact-center SaaS, where I sit between Product, Sales, Support and Customer Success. I take the escalations other teams can't close, verify and document bugs in Fullstory, Metabase and Twilio, and file Jira tickets detailed enough that engineering can act without a second round trip. I also join live sales calls as the technical voice and support CSMs through onboarding, demos and quarterly reviews. Before that: Otter.ai transcription support, Sweetgreen across 200+ US locations on five channels at once, and Google Nest hardware support. Five and a half years inside US teams, remote, on US business hours. DELIVERED PROJECT: Octen, a point-of-sale and inventory platform now live in production at a retail store in Honduras. I scoped it, designed it, built it and shipped it on my own, and I still operate it. What went into it: 15 Postgres tables under row-level security, 24 versioned migrations, offline-first sync that keeps selling with no internet and reconciles on reconnect, atomic stock updates so two cashiers can't corrupt inventory, automated tests across 13 screens, nightly backups, a marketing site, an owner admin panel and an in-app support inbox I answer myself. Delivering a product and then supporting it is the part most people on either side never do. Native Spanish, C2 English. The same person handles the escalation in both languages, so nothing gets lost being relayed twice. Tools I work in: Zendesk, Salesforce, Kustomer, Intercom, HubSpot, Jira, Fullstory, Metabase, Twilio, Stripe, Slack, Notion, PostgreSQL, Supabase, Playwright. If you need someone who can talk to your customers and to your engineers without a translator in between, send me a message.

I helped business deliver fast, professional, and reliable customer support thought chat, email, and phone. I have over 3 years of experience working in high volume call center environments, including technical support, sales operation, and team supervision. I’ve handle customer inquiries, resolved technical issues, managed tickets, and maintained high customer service satisfaction scores. I’m fluent in English and Spanish, comfortable using CRMs, and experienced working under pressure while keeping communication clean and professional.

Customer Service, Legal Support, Technical Support, and Client-Focused professional with 7+ years of experience in BPO, and high-volume U.S. environments (Amazon, Comcast, Xfinity). Skilled in troubleshooting, QA, KPI management, team leadership, client intake, and case coordination, with a proven record of meeting performance targets, driving CSAT improvements, and earning promotions.