Hire the Best IT Support Specialists

Need a calm, reliable Technical & Customer Support expert who can handle frustrated customers, fix IT issues fast, and respond in <2 hours? I help businesses maintain smooth systems and happy users via chat, email, or remote support. I'm a Top Rated Plus Support Specialist with 5+ years of experience in handling technical support, customer queries, and remote helpdesk tasks for SaaS platforms, eCommerce stores, and IT firms. ✅ My Core Services Include: Technical Support: Troubleshooting, Windows issues, VPN, printer setups, remote desktop (TeamViewer, AnyDesk) Customer Support: Live chat, email, ticketing (Zendesk, Freshdesk, Gorgias) Helpdesk Tools: CRM management (Zoho, HubSpot, Salesforce), SLA tracking, issue resolution IT Helpdesk: Password resets, account setup, software installation, network support Soft Skills: Empathy-driven communication, multitasking under pressure, detail-oriented ticket notes 💬 What Sets Me Apart: ⭐ 100% Job Success Score (1000+ hours billed on Upwork) 💼 30K+ in earnings with long-term client relationships ⏰ Super responsive (within 1–2 hours, always) 🌍 Fluent English with great listening skills I don't just “answer tickets”—I retain your customers, solve tech problems fast, and represent your brand professionally. Let’s connect and discuss how I can bring calm, clarity, and competence to your support operations.

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

🏆 Top Rated 💯 Job Success 💯 Experience level 💼 13+ yrs 🕒 Available ✅ Computer Repair ✅ IT Support ✅ Technical Support ✅ OneDrive support ✅ Windows Expert ✅ Outlook Expert✅ Fix any issues on your PC & Mac LET'S MEET ME AND DISCUSS YOUR ISSUE. 🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 14+ years of troubleshooting experience. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Dell Support 🔥Lenovo Support 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥Windows and Microsoft Office Support 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin

I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly. My background includes working at enterprise-level companies (Seavus / Avenga , Qinshift , Scotch & Soda B.V , Deutsche Glasfaser , Sunrise.) where I was responsible for mission-critical IT systems 🎧 Helpdesk & End-User Support — Tier 1 / Tier 2 / Tier 3 technical support for Windows environments — Remote troubleshooting, diagnosis & resolution (hardware + software) — Laptop/desktop setup, configuration & performance optimization — Fast response time with clear, jargon-free communication — Service Now deployments ☁️ Microsoft 365 & Cloud Administration — Full Microsoft 365 / Office 365 tenant administration & architecture — Azure AD / Entra ID, hybrid identity & cloud integration — Tenant-to-tenant & on-premise to cloud migrations — Exchange Online, Teams, SharePoint & license management 🔒 Security & Endpoint Management — Microsoft Intune device deployment & management — Microsoft Defender implementation & security hardening — Conditional Access, compliance policies & risk mitigation — DNS, MX, SPF, DKIM & DMARC configuration 🖥️ Infrastructure & Systems — Windows Server & Active Directory (on-prem & hybrid) — VPN & network connectivity support — Infrastructure design, monitoring & incident resolution — Technical documentation & process improvement 📧 Email & Collaboration — Google Workspace → Microsoft 365 migrations (zero data loss) — Mail flow configuration & advanced troubleshooting — Domain management & optimization I hold a Microsoft 365 Certified: Administrator Expert certification and a Computer Science degree from International Slavic University. I'm fluent in English and respond within hours — not days. Whether you need someone to jump on an urgent issue, manage your M365 environment ongoing, or migrate your entire organization to the cloud — I've done it, and I'll do it right. Let's solve your IT problems today.

Your pipeline is empty, not because your offer is weak, but because no one's hearing about it. Cold email, when done right, is still the fastest way to fill a B2B calendar with qualified meetings. I build and run end-to-end outreach systems that do exactly that. ✧ What I Do and Who I Help: I help B2B founders, agencies, and sales teams generate consistent, high-quality appointments through cold email outreach, without them lifting a finger. From building targeted lead lists to writing copy, setting up infrastructure, and managing replies, I handle the entire outreach operation so you can focus on closing deals. ✧ Results and Proof: ➣ 6 years of dedicated cold email experience ➣ 200+ clients served across 40+ industries ➣ 3,000+ meetings booked for clients globally ➣ 340% average ROI across campaigns ➣ 92% client retention rate, most clients don't leave These aren't vanity numbers. They reflect repeatable systems built around your specific offer and audience. ✧ My Process: Every campaign follows a proven 17-step framework: ➔ Define your ICP and build verified, targeted lead lists ➔ Set up and warm up sending infrastructure for maximum deliverability ➔ Craft personalized copy with a sharp offer and angle ➔ Launch sequences, handle replies, and track key metrics ➔ A/B test, iterate, and scale what works No shortcuts. No spray-and-pray. Just clean, strategic outreach that lands in inboxes and starts conversations. ✧ You're a Great Fit If: ✓ You have a B2B offer with a defined target market ✓ You want a done-for-you outreach system, not just a freelancer ✓ You're serious about growth and open to a proven process ✓ You've tried cold email before but couldn't get consistent results ✓ You're ready to scale once meetings start coming in This isn't for you if you're looking for overnight results or have no clarity on your offer yet. Let's Talk: Send me a message with a brief overview of your offer and target audience. I'll tell you honestly whether cold email is the right channel and what results you can realistically expect.

Small businesses don't have time for IT problems — and they shouldn't have to. I help small business owners offload the complexity of their IT infrastructure so they can focus on running their business, not troubleshooting it. With over 10 years of hands-on experience, I provide end-to-end IT support across cloud, networking, and systems administration — from a single urgent fix to ongoing managed support. Cloud Migration & M365 Administration I handle complete Google Workspace to Microsoft 365 migrations (and vice versa) — mailboxes, calendars, contacts, and shared drives — with zero data loss and minimal disruption to your team. Post-migration, I can stay on to manage your M365 tenant, user accounts, licensing, and security policies so everything keeps running smoothly. Network Setup & Security I design and deploy reliable business networks using UniFi, configure secure remote access via WireGuard/Headscale VPN, and set up enterprise Wi-Fi — built to handle real workloads without dropping out. Whether you're moving offices or setting up from scratch, I get it done right the first time. Cloud Infrastructure (Azure / AWS) From provisioning virtual machines and managing cloud storage to configuring networking and databases, I keep your cloud environment lean, secure, and cost-efficient. I've deployed and maintained infrastructure for businesses across manufacturing, real estate, and professional services. IT Support & Helpdesk I provide dependable remote and onsite support across Windows, macOS, and Linux — using RMM tools and ticketing systems like Freshdesk to resolve issues fast and keep your team productive. Think of me as your on-call IT department without the overhead of a full-time hire. Credentials & Background Google IT Support Professional Certificate | Diploma in Information Technology Fluent in English, Hindi, Gujarati, and Swahili — great for diverse or globally distributed teams. Based in Calgary, MST — available for both one-time projects and long-term contracts. If your business needs reliable IT that just works, let's connect.