Hire the Best Helpdesk Specialists
in Brazil

I am a data-driven professional with 10+ years of experience in Customer Experience (CX), operations, and performance analysis. I specialize in real-time operations, KPI monitoring, and process improvement. I have intermediate skills in Excel and Google Sheets and experience supporting large-scale operations with data, reporting, and tools like Zendesk, Jira, and Grafana. I am reliable, detail-oriented, and committed to delivering high-quality work. Open to data entry, virtual assistance, and data-related projects.

Hello! 👋 I work with e-commerce stores and agencies, helping with product listings and keeping catalogs organized and up to date. Most of my experience is with Shopify, especially handling products, variants, and making sure everything is structured correctly and easy to manage. If you have a growing store or a lot of products and need someone reliable to take care of the catalog side, I can help with that. 📦Product Listing & Catalog Support •Product uploads (manual or CSV) •Variants (size, color, pricing, SKU) •Collections, tags, and organization •Keeping product information consistent •Uploading images and organizing listings 📊 Data & Organization •Fixing messy or incomplete product data •Working with Google Sheets / Excel •Checking and organizing information •Keeping everything clean and easy to maintain ⚙️ Workflow Automation •Automated Workflows using Make and n8n •Connecting Shopify with Google Sheets •Reducing repetitive manual tasks •Helping make product workflows more efficient 🌐 Platforms I’ve worked with •Shopify •WooCommerce •Amazon •Mercado Livre ⚡ What you can expect from me ✔ Attention to detail ✔ Organized work ✔ Clear communication ✔ Someone reliable for ongoing tasks 📩 Feel free to message me if you think I can help — I’m happy to understand your project.

Your German customers expect fast, clear and friendly support and that’s exactly what I deliver. I’m Marvin, a German Communication Specialist with 5+ years of customer and helpdesk experience. ✔ Native German support (phone, email & chat) ✔ 5+ years experience in helpdesk & customer service ✔ Ticketing systems & structured troubleshooting ✔ Trusted with sensitive customer data ✔ Calm, professional communication – even in stressful situations I’ve always enjoyed working with people. I first discovered that during my time at Teleperformance in Portugal, and later as a full-time online freelancer. Over the years, I’ve gained the trust of large organizations such as the German Pension Insurance (Deutsche Rentenversicherung) and ADAC, who entrusted me with sensitive data and direct customer communication. To deepen my technical knowledge without losing customer contact, I’m currently studying Computer Science and will complete my degree next year, focusing on technical support and troubleshooting. Before working in support, I trained as a landscape gardener. That job taught me the basics of good work: delivering quality, fixing issues when needed, and communicating on equal footing. I’ve kept that mindset ever since — I work transparently, reliably, and with respect for the people I support. If you’re looking for someone friendly, structured and dependable to help your customers with technical issues, I’m here to help. Greetings, Marvin

Hi! I’m a Customer Support and IT Operations Specialist with experience in Customer Service, E-commerce Support, Technical Support, Community Management, IT Governance, and Manual QA Testing. I help businesses deliver excellent customer experiences by providing fast, professional, and friendly support through chat, email, social media, and online communities. My experience includes customer support for e-commerce businesses through WhatsApp, Instagram, Mercado Livre, and Shopee, where I assisted customers, answered product questions, and provided support throughout the purchasing process. I also have experience in technical support, Telegram community management, team coordination, report creation, spreadsheet management, process documentation, and IT governance support. As part of my current role, I participate in testing and validating an internal AI-powered application for IT Governance. My responsibilities include functional testing, data validation, identifying usability improvements, documenting findings, and providing structured feedback to support new releases. I hold a Bachelor’s degree in Computer Science, as well as postgraduate degrees in Information Security and IT Management, and Cloud Computing, giving me both strong technical knowledge and excellent communication skills. I can help you with: • Customer Support (Chat & Email) • E-commerce Customer Support (WhatsApp, Instagram, Mercado Livre & Shopee) • Technical Support • Application Testing & QA Support • Community Management (Telegram & Online Communities) • Virtual Assistance • Administrative Support • Reports & Spreadsheet Management • Documentation & Process Organization I am organized, reliable, proactive, and committed to providing high-quality work. I learn quickly, communicate clearly, and enjoy solving problems, improving processes, and creating positive experiences for both customers and teams. Whether you need long-term support or assistance with a specific project, I’m ready to become a valuable part of your team. Let’s work together!

Hands-on experience on tech development and support. Price negotiable, fast reply and feedback, feel free to ask!

Thanks for visiting my profile! I'm Leo, a dynamic and adaptable support specialist with over 5 years of experience across customer service, SAAS support environments, and team leadership. I've worked with international teams across 3 continents, supported startups and enterprises, and helped companies scale their support operations while keeping customer satisfaction high. Whether you're a startup needing to set up your first support system, or an enterprise looking to for a combination human and technical approach, I bring a powerful mix of human empathy and technical skill. What I Can Do for You: Multilingual Customer & Technical Support (English, Portuguese, Spanish) SaaS product support – troubleshooting, triage, ticket handling, escalation Helpdesk setup and optimization (Zendesk, Freshdesk, Jira, Salesforce) AI-enhanced customer service: hybrid support strategies (human + automation) Quality Assurance, SOP creation, and training for remote support teams Why Work With Me? Proven track record in boosting support quality and customer retention (up to 60%) Experience coordinating multilingual AI transcription and support projects Confident communicator, proactive problem-solver, and highly coachable Ready to jump into your systems and start adding value quickly Let’s talk about how I can help improve your customer experience and support strategy. I’m here to blend empathy, tech, and efficiency, all tailored to your business needs.