Hire the best Helpdesk Specialists in Brazil

Check out Helpdesk Specialists in Brazil with the skills you need for your next job.
  • $7 hourly
    Possuo experiência entrada de dados e relatórios Excel; Experiência com atendimento ao público; Facilidade para trabalhar em equipe e análise crítica de dados; Trabalho empenhado para alcançar e superar metas pré-estabelecidas.
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    Contact List
    Excel Macros
    Excel Formula
    Microsoft SQL Server
    Microsoft SQL Server Reporting Services
    SQL Server Reporting Services
    Relationship Management
    Client Management
    Microsoft Excel
    Microsoft Power BI Development
    Telemarketing
    Customer Relationship Management
  • $8 hourly
    Hello, thank you for visiting my profile. I'm a General Virtual Assistant with a strong foundation in data entry, video editing, graphic design and customer support. Proficient in various software tools (Canva, CapCut, Google Sheets, Office 365, WordPress, Elementor, Zendesk, Intercom). 🤝 Committed to delivering high-quality work with excellent customer service. Key Skills: ✅Design & Editing: Canva, CapCut; ✅Data Management: Data Entry, Data Annotation, Data Collection, Google Sheets, Excel; ✅Website Development: WordPress, Elementor; ✅Customer Support: Zendesk, Intercom, Customer Support, Technical Support, Helpdesk. Looking to contribute expertise to a dynamic team.
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    Technical Support
    Customer Support
    Intercom
    Zendesk
    Elementor
    WordPress
    Data Collection
    Microsoft Excel
    Office 365
    Data Entry
    Google Sheets
    Data Annotation
    CapCut
    Canva
  • $9 hourly
    My name is Fernanda, I'm 24 years old and I have a Major and a Bachelor's Degree in Performing Arts. I'm a native Brazilian Portuguese speaker, with over 3 years of experience in Customer Support for over a year in the e-Commerce market. I was an intern for over 2 years at Colégio Maripuara in São Paulo, teaching Arts and Theatre. With the internship, I developed knowledge with Adobe Photoshop. I also speak English fluently, and I have medium proficiency in Spanish too. I am really looking forward to finding new projects. If you have any doubts about my work and area of proficiency, do not hesitate to contact me!
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    WordPress e-Commerce
    Social Media Website
    HTML
    Employee Onboarding
    Customer Experience
    Portuguese to English Translation
    Adobe Photoshop
  • $22 hourly
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
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    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Zendesk
    Social Media Management
    English
    Phone Support
  • $20 hourly
    My previous experiences involves latest mobile applications, giving customer support to iOS / macOS devices, restoring, setting up or teaching the user how to use the newest functions of the device. We took care of his personal account (Google and Apple accounts). Worked at Atento Brasil were we took care of Meta (Facebook) business and VIP accounts, such as account security, marketing advices, and compliance with the end-user agreement. I do have soft skills to take care of any situation that your customer can be. Sometimes you need to fix the customer, so he can understand what needs to be done and later he can fix the problem himself in the future if it happens again, insuring his happiness with your brand. I am able to give customer support in Portuguese and English as well. (Chat, Email and Phone).
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    Communication Etiquette
    Social Media Ad Campaign
    Product Knowledge
    Brazilian Portuguese Dialect
    Customer Service
    In-App Support
    Zoho CRM
    Zendesk
  • $7 hourly
    - Passionate about technology since the age of 11; - I started my career 12 years ago in the field through a maintenance course at SENAI; -"Co-founder of Loading Development Junior , the first IT company of the computer engineering department at UFC - Mucambinho campus - Sobral, since the establishment of the course. Assumed the position of Administrative Director; - I also worked on automation projects related to accessibility and was a founding member of GPI (Research and Inclusion Group) at the Federal University of Ceará; - I develop skills in the financial field.; - Typing is something that brings me pleasure; I always strive to improve this skill; - Self-taught study of English and Spanish;
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    Customer Care
    Website Translation
    Data Entry
    Online Help
    Help System
  • $35 hourly
    I am an IT Infrastructure and Support Analyst with an MBA in IT Management from Universidade Anhembi Morumbi, a postgraduate degree in IT Governance, and a bachelor's degree in information systems. I have experience leading end-user support teams (Service Desk and Field Service), monitoring network infrastructure using Grafana and utilizing ITSM Service Now for ticketing and incident management. I have experience in email services migration and support, as well as Active Directory. My skills include requirements gathering, quoting, and purchasing IT equipment and supplies, incident resolution, and troubleshooting infrastructure-related issues. I am proficient in Windows 10 and 11 operating systems, with intermediate knowledge of Microsoft Windows Server (2008/2012/2016/2019), including Active Directory, DNS, DHCP, File Server, VPN, and Print Server. I am familiar with Office 365 services (Microsoft Entra/Azure AD, Exchange Online, Microsoft Intune, Microsoft SharePoint Online,
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    Microsoft Endpoint Manager
    System Administration
    PfSense
    Ubiquiti
    Office 365
    Microsoft Intune
    Microsoft Active Directory
    Windows Administration
    IT Support
    Computing & Networking
    Information Security
    Government Reporting Compliance
    Compliance
  • $100 hourly
    QUALIFICAÇÕES Sólida experiência na área de suporte a empresas, instalação e configuração, montagem e reparo de computadores e periféricos, atendimento Remoto. Dinamismo para trabalho em equipe, gerenciando time técnico de suporte ao cliente em suas dependências ou em laboratório. Experiência avançada com sistema Microsoft.
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    IT Support
    Software Configuration Management
    VPN
    Remote IT Management
    Remote Connection Support
    Telecommunications
  • $56 hourly
    Profissional de TI com experiência de um ano, sou Técnico em informática e estou cursando Tecnologo em Gestão da Tecnologia da Informação: Soluções Baseadas em Nuvem. Experiência em diversas áreas da TI, incluindo suporte técnico para redes de computadores, cabeamento de redes, helpdesk e vendas de periféricos e hardware de computadores. Atualmente, estou direcionando meus esforços para me especializar ainda mais nas áreas de redes de computadores, programação e cibersegurança, buscando contribuir de forma mais estratégica e eficaz para o campo da tecnologia da informação.
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    Remote Connection Support
    Computer Network
    Linux
    Windows Server
  • $14 hourly
    🚀 Multifaceted Customer Service & Automation Specialist | Zapier Expert | Canva Designer With over six years of experience in Customer Service and Community Management, alongside two years of Team Management, I bring a well-rounded skill set to any project. I excel at delivering top-tier service, building automation systems, conducting market research, and designing visually compelling content. My goal is to help your business grow and improve its operational efficiency. I’m fluent in English (American Accent), a quick learner, and I thrive in both team environments and independent roles. Whether it's managing customer inquiries, building process automation, or designing engaging visuals, I deliver results with precision and professionalism. 💼 Core Skills & Expertise 🛠️ Customer Service & Community Management 🛠️ Platforms: Zendesk, Intercom, Freshdesk, Facebook Business Suite ✅ Dispute resolution, refunds, and reshipment 💬 Live Chat, Email Support, and Social Media Management 👥 Team leadership and collaborative problem-solving 📈 Training and mentoring customer service teams 🛍️ Shopify & E-commerce 🏪 Store setup, theme customization, and general store management 📦 Order management, discount creation, app/extension integration 🤖 Automation & Workflow Optimization ⚙️ Zapier automation building for streamlined workflows 🔗 Integration of apps and tools to enhance team efficiency 🔄 Creating customized workflows for repetitive tasks 🎨 Design & Content Creation 🖌️ Canva designs for social media, marketing materials, and branding ✨ Creating visually appealing and engaging content to elevate business presence 📊 Market Research & Analysis 🔍 Conducting in-depth market research to inform business strategy 📊 Analyzing trends, competitors, and consumer behavior to drive decision-making 💡 Delivering insights that enhance product offerings and customer engagement 🛠️ Technical Skills & Tools ✅ Zendesk, Intercom, Freshdesk (Live Chat, Ticketing, Automation) ✅ Shopify (Store Setup, Theme Customization) ✅ Facebook Business Suite ✅ Zapier (Automation Building) ✅ Canva (Designing) ✅ Market Research (Data Gathering & Analysis) ✅ Apps/Extensions for improved operational efficiency 🌍 Languages English: Fluent (C1, American Accent) Portuguese: Native Spanish: Proficient (B2-C1) I am here to support your business growth, whether you need an automation expert, a skilled customer service manager, or a creative designer. Let’s work together to make your team the best it can be! ✨
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    Community Management
    English to Brazilian Portuguese Translation
    Technical Support
    English to Spanish Translation
    Social Media Website
    Portuguese to English Translation
    Customer Service
    Portuguese
    English
    Email Support
    Zendesk
  • $10 hourly
    Hello! I have a degree in Information Technology and have been working for 4 years as a Helpdesk Technician, with extensive experience in the Microsoft Office suite and Microsoft services. In addition to my technical skills, I excel in text revisions and translations (English/Portuguese), ensuring accuracy and clarity in written communication. I am available for any services you may need from an IT technician! Just send me a message.
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    IT Support
    Subtitles
    Voice Recording
    ERP Software
    Translation
    Typing
    Hardware Troubleshooting
    Portuguese
    English
  • $25 hourly
    Experience of more than 10 years developed in the commercial area, operational and administrative. At the Municipal Secretary of Health, I am responsible for managing the team, also responsible for maintenance and updating of the Ministry of Health Systems, providing technical support, systems analysis, team coordination and evaluate the reports. At Access Accessibility, it provided assistance financial control, organizing documents and providing customer service in a personalized way and preparing the agenda for the calls. At Sherwin Williams, I watched salespeople at generation of requests and budgets, as well as acting in the management of the stock of the store, in the logistics of delivery and loading and unloading of products. Inventory management experience also at Pinheiro Auto Parts. I had a passage through the Gbarbosa supermarket acting as a Minor Apprentice.
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    User Technical Training
    IT Support
    Document Management System
    Vendor Management System
    End User Technical Support
    Administrative Support
    Desktop Support
    Data Analysis
    Microsoft Office
    In-App Support
    Team Training
    Remote Connection Support
    Technical SEO
  • $5 hourly
    I'm an IT professional in training, I'm currently starting a systems development course and my goal is to train and gain experience in this area. I already have knowledge in IT assistant, because I already worked with it in an industry here in Brazil, I did the work of support and assistance for customers and other sectors of the company, such as production and support area. I believe that I can perform a great job as a virtual assistant, as I have already worked with these functions and also in the call center at Bank Santander, I answer and provide support regarding bank demands, resolution of problems related to the bank account, loans and other types of hiring, I do well with costumer service, it's my strength. I can also speak fluent Portuguese, I can write very well and I could participate in translations too, as I am open to opportunities within the platform. My differential is: Humanized and welcoming service, I'm very empathetic, I listen carefully and put a lot of focus on what I do, I know how to work with and understand different systems and I learn very quickly.
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    Remote IT Management
    Customer Service
  • $20 hourly
    Passionate IT professional with over 8 years of experience. Specialized in system analysis, network administration, servers, and high-level technical support. Solid background in AWS services and skills in AI Art Generation.
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    Python
    IT Support
    Windows Administration
    Midjourney Prompt
    Midjourney AI
    GPT-3
    Artificial Intelligence
    Amazon Web Services
  • $10 hourly
    Supervisor de Ti, implantação de ferramentas, treinamentos de help desk, suporte para rca, suporte interno erp com o winthor. Impantação e gestão de Ecommerce, treinamento da equipe de atendimento ao cliente para o ecommerce. Treinamento para equipe de atendimento chat whatsapp. Gestão de tickets/chamados para direcionamento da equipe conforme o tipo de problema. Gerenciamento de email Gerenciamento de segurança da rede e gestão de central do antivírus. Facilidade de aprendizagem em informática, sistemas e processos. Análises de processos.
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    Management Skills
    Customer Service
    Help System
    Online Help
    Customer Support
    Help Scout
    Email Support
  • $12 hourly
    Olá, meu nome é Bryan da Silva Cardoso, tenho 28 anos e sou formado em Sistemas de Informação pela Universidade Estácio de Sá. Sou um jovem profissional em desenvolvimento na área de TI, com experiência abrangente em diversas funções. Iniciei minha carreira na Nasajon, onde atuei como estagiário de suporte de informática, assistente de suporte SQL, técnico de suporte SQL pleno e administrador de banco de dados júnior. Tenho sólida experiência em atendimento ao cliente, resolução de problemas técnicos, mediação de casos críticos e colaboração com equipes de desenvolvimento para a resolução de bugs. Minhas habilidades incluem análise de scripts de banco de dados, otimização de performance de servidores de ERP, manutenção de servidores, instalação e parametrização de clientes, além de manutenibilidade. Além disso, possuo experiência com Docker e PostgreSQL, e estou sempre em busca de aprimorar minhas habilidades com cursos de gestão de tempo, projetos e inteligência emocional. Minha - English Hello, my name is Bryan da Silva Cardoso, I am 28 years old and I have a degree in Information Systems from Universidade Estácio de Sá. I am a young professional developing my career in IT, with extensive experience in various roles. I started my career at Nasajon, where I worked as an IT support intern, SQL support assistant, SQL support technician, and junior database administrator. I have solid experience in customer service, troubleshooting, mediating critical cases, and collaborating with development teams to resolve bugs. My skills include analyzing database scripts, optimizing ERP server performance, maintaining servers, installing and configuring clients, and ensuring maintainability. Additionally, I have experience with Docker and PostgreSQL, and I am always looking to improve my skills through courses in time management, project management, and emotional intelligence. My experience in chat and phone support, along with my communication skills and empathy, allows me to suggest improvements in service and operations. I am very excited about the possibility of contributing to the company's success, bringing my education and experience to add value to the team and tackle the challenges of the position. I am a committed and proactive professional, always seeking to learn and improve, and I am available to start immediately. I believe my skills and experience perfectly match the responsibilities and requirements of the position, and I am eager to be part of the team.
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    ERP Software
    Online Chat Support
    End User Technical Support
    Remote Connection Support
    Technical Support
    Customer Support
    Product Support
    Desktop Support
    Email Support
    IT Support
    Customer Relationship Management
    Database Management
    Database
    CRM Software
  • $8 hourly
    Technical Support Specialist & Team Leader I have extensive experience in technical support for computers and laptops, specializing in diagnosing and resolving issues with Windows, drivers, and system configurations. I also have a strong background in leading a team at Auditem, the authorized service center for Avell gaming laptops, where I coordinated the repair and troubleshooting processes for high-performance devices. With skills in hardware and software troubleshooting, customer support, and team leadership, I am committed to providing effective and efficient solutions, ensuring systems run smoothly and meeting customer needs.
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    Techno
    Hardware Troubleshooting
    Troubleshooting
    Brazilian Sign Language
    Brazilian Portuguese Dialect
    Help Desk Software
    Bitcoin Private
    Bitcoin
    Computer Hardware Installation
    Computer Basics
    Computer Hardware
    Tech & IT
    Technical Support
    Customer Service
  • $20 hourly
    Professional Network Analyst | ISP Specialist | Mikrotik & OLTs Expert I am an experienced Network Analyst with solid expertise in managing and optimizing ISP networks that serve thousands of clients. I specialize in designing, deploying, and maintaining robust network infrastructures that ensure seamless connectivity and optimal performance. My Expertise Includes: Mikrotik Networks: Extensive experience with Mikrotik routers and switches, including PPPoE configurations, traffic management, and security implementations. OLT FiberHome and Huawei: Proficient in configuring and maintaining FiberHome and Huawei OLTs to provide reliable fiber-optic connectivity. Network Monitoring: Skilled in implementing monitoring solutions to ensure network stability and performance. Wireless Networks: Expertise in configuring wireless networks for events, corporate environments, and other commercial applications. Security & Optimization: Troubleshooting high CPU usage and mitigating unwanted traffic to optimize network performance. Technical Support: Experience in providing customer support and technical assistance, ensuring efficient problem resolution and user satisfaction. I enjoy solving complex networking challenges and ensuring networks operate smoothly with minimal downtime. If you need assistance with network configuration, troubleshooting, or performance optimization, I'm here to help. Let's connect and discuss how I can assist with your networking needs!
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    System Administration
    Computing & Networking
    Telecommunications
    Ubiquiti
    MikroTik
    Network Monitoring
    Network Administration
    Network Equipment
  • $16 hourly
    I am a specialist with experience in real time, planning analysis, and control desk, focused on optimizing processes and ensuring high performance. With skills in managing real-time data and coordinating operations, I always aim to deliver efficient, high-quality solutions tailored to client needs.
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    Customer Service Analytics
    Network Analysis
    macOS
    Brazilian Portuguese Dialect
    Google
    Product Knowledge
    Communication Strategy
    Twilio
    Miro
    Grafana
    Slack
    Zendesk
    Jira
    Customer Service
  • $20 hourly
    RESUMO DAS QUALIFICAÇÕES * Amplo conhecimento em cadastro de produtos, contato com fornecedores e gestão de terceiros. * Conhecimento básico em mídias sociais; * Dinamismo, pró-atividade, disposição, facilidade para falar em público, bom relacionamento interpessoal. Sou uma profissional com sólida experiência em administração de empresas, organização de eventos corporativos e assistência pessoal. Ao longo da minha carreira, desenvolvi uma forte habilidade em lidar com múltiplas tarefas, garantindo eficiência e organização. Minhas principais competências incluem: Administração de Empresas: Gestão de processos administrativos, controle de documentos, suporte à equipe e liderança de pequenos projetos. Organização de Eventos Corporativos: Planejamento e execução de eventos de pequeno, médio e grande porte, garantindo a satisfação dos participantes e o cumprimento dos objetivos do evento. Assistente Pessoal: Apoio direto à alta gestão, organização de agendas, compromissos e atividades diárias, além de atendimento a clientes e fornecedores. Digitadora: Excelente velocidade e precisão na digitação, com experiência em transcrição de documentos, criação de relatórios e outros serviços relacionados. Atendimento ao Cliente: Comunicação eficaz, resolução de problemas e suporte de qualidade, mantendo um alto nível de satisfação dos clientes. Com um olhar atento para detalhes e um compromisso com a excelência, estou pronta para agregar valor ao seu projeto, seja com suporte administrativo, organização de eventos ou atendimento especializado. Se você busca eficiência, organização e profissionalismo, estou à disposição para colaborar no que for necessário!
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    Virtual Assistance
    Event Espresso
    Personal Administration
    Typing
  • $6 hourly
    SUMARY Combining technical skills with a customer-focused approach, I thrive in both, tech and people related service-driven environments. Adaptable, detail-oriented, andresults driven. I offer a unique blend of expertise. I am a versatile professional with a Bachelor's in Public Relations and a Technician Degree in Electronics. With expertise as a Planning Technician, I excel in project coordination and execution. Additionally, I bring strong customer service and operational experience from the hospitality industry and help desk background.
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    Project Planning
    Customer Service
    Translation
  • $17 hourly
    Are you struggling to maintain high customer satisfaction levels amidst increasing competition? What if you could resolve issues faster, and ensure consistent, top-tier service?⬇️ I help businesses like yours achieve exceptional customer satisfaction by leveraging my expertise in communication, problem-solving, and relationship-building. With extensive experience in Customer Service, I excel in communication, active listening, and problem-solving. I prioritize empathy and adaptability to meet customer needs efficiently. Proficient in product knowledge and conflict resolution, I ensure accuracy and satisfaction in every interaction. Multitasking and emotional intelligence enable me to deliver exceptional service while fostering positive relationships. Ready to contribute my skills to elevate customer satisfaction and loyalty within your team. • Expert in communication, active listening, and problem-solving for top-tier Customer Service. • Dedicated to fostering positive relationships and exceeding customer expectations. • Ready to elevate your team's customer satisfaction levels? Let's connect and discuss how I can contribute.
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    Email Communication
    Customer Satisfaction
    Online Help
    Ecommerce Support
    Portuguese
    Social Customer Service
    Customer Support
    Resolves Conflict
    Time Management
    Problem Solving
    Active Listening
    Customer Service
    Email Support
    Online Chat Support
  • $25 hourly
    Eu tenho experiência em logística de vendas online e marketing, conferencia de dados, notas fiscais, estou procurando experiências nesse site sou novo como desenvolvedor e aprendi linguagem C, C++ e Python
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    Back-End Development
    Front-End Development
    Marketing Advertising
    Market Research
    mHelpDesk
    Ecommerce SEO Audit
  • $10 hourly
    About Me I am a dedicated and reliable professional specializing in intermediate technical support and IT assistance. My expertise includes diagnosing hardware issues, managing storage solutions, installing and uninstalling operating systems, and providing practical solutions to technical problems. My Specialties Diagnosing and resolving hardware and software issues. Installing and configuring operating systems (Windows and Linux). Remote technical support, including cleaning, installing, and scanning with antivirus software. Managing storage devices and solutions, including troubleshooting drives and optimizing performance. Software maintenance to ensure optimal functionality and security. Why Choose Me? I provide fast and effective solutions to technical challenges, ensuring customer satisfaction. With a focus on detail and a commitment to excellence, I strive to exceed expectations. If you’re looking for reliable support, I’m here to assist you!
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    Software Maintenance
    Windows Administration
    IT Support
    Technical Support
  • $6 hourly
    I am a dedicated professional with extensive experience in network IT support, customer service, and fluent English translation. My goal is to provide effective and high-quality solutions for the technological and communication challenges of each client. Here are more details about what I do: Network IT Support: With strong knowledge in IT infrastructure and networks, I offer remote support for configuring, optimizing, and troubleshooting network issues, ensuring that your network is secure and operating efficiently. Customer Service: I have experience providing clear, friendly, and efficient customer support. Whether via chat, email, or phone, my focus is always on ensuring customer satisfaction by offering quick and accurate solutions. Fluent English Translation: I translate videos and texts with precision and fluency, ensuring that the original message is preserved while adapting it naturally for the target audience. I specialize in translating materials in various fields, including business, technology, and entertainment. Post Review and Proofreading: I offer text proofreading services, ensuring flawless grammar, spelling, and flow. This includes reviewing blog posts, social media content, and other online materials, maintaining clarity and professionalism in every word. I am always committed to delivering high-quality results and adapting to the needs of each client. My approach is professional, problem-solving focused, and continuously improving. If you need assistance in any of these areas, I am ready to offer support and ensure your project is a success.
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    Sales & Marketing
    Article Writing
    Proofreading
    Text Ad
    Text Formatting
    English
    IT Support
    Network Monitoring
    Network Administration
    Translation
  • $25 hourly
    Trabalho há 15 anos com suporte ao usuário windows e também possuo experiência com desenvolvimento de website em Wordpress para pequenas e médias empresas. Se estiver precisando de alguma ajuda com uma instalação de software, configuração do windows ou até mesmo um site institucional para sua empresa, eu posso te ajudar. I've been helping people with Windows for 15 years and I also build websites for small businesses using WordPress. Need help installing software, setting up your computer, or creating a website for your company? Hit me up!
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    Help Desk Software
    IT Support
    Software Configuration Management
    Antivirus & Security Software
    Mikrotik RouterBOARD
    DNS
    Microsoft IIS
    Microsoft Active Directory
    Windows 11 Administration
    Windows 10 Administration
    Joomla
    WordPress Installation
    Moodle
  • $6 hourly
    I am a technology specialist with experience in technical support, process automation, and IT consulting. As the owner of a technology franchise, I manage commercial automation systems and provide remote support for businesses that need efficient and reliable solutions. My key skills include: Remote technical support & help desk Troubleshooting and IT problem resolution Software installation and optimization Business process automation IT infrastructure consulting I am committed to delivering fast and effective solutions to ensure the best performance of business systems and processes. If you need reliable tech support or want to optimize your IT operations, I'm here to help! Let’s work together! Contact me today.
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    Content Writing
    Ebook Writing
    UX Writing
    Copywriting
    System Installation & Upgrades
    Network Access Control
    Remote IT Management
    Technical Support
    IT Support
    CRM Software
    ERP Software
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