Hire the Best Helpdesk Specialists
in Brazil

I am a data-driven professional with 10+ years of experience in Customer Experience (CX), operations, and performance analysis. I specialize in real-time operations, KPI monitoring, and process improvement. I have intermediate skills in Excel and Google Sheets and experience supporting large-scale operations with data, reporting, and tools like Zendesk, Jira, and Grafana. I am reliable, detail-oriented, and committed to delivering high-quality work. Open to data entry, virtual assistance, and data-related projects.

Technical Support and Customer Success professional with hands-on experience solving problems at the intersection of IT infrastructure and customer experience. On the IT side, I manage user access and security (Active Directory, MFA, FortiClient ZTNA, UniFi), support corporate systems and ERPs (Mega ERP, Microsoft 365, SharePoint), and handle technical tickets with a strong focus on SLA compliance and reducing recurring issues. On the Customer Success side, I've provided consultative technical support via chat, configured chatbot flows and automations (Make, n8n, APIs), trained AI agents for automated support, and managed domain/DNS/SSL setups, WordPress hosting, and SQL databases. I enjoy translating technical complexity into clear solutions for both end users and businesses, whether that means fixing an access issue, automating a repetitive workflow, or guiding a customer through a technical setup. What I bring: ✅ Active Directory & access management (MFA, ZTNA) ✅ ERP & corporate systems support (Mega ERP, Microsoft 365, SharePoint) ✅ Technical helpdesk & ticket resolution (SLA-focused) ✅ Automation & integrations (Make, n8n, APIs) ✅ DNS, SSL, WordPress, hosting & SQL support ✅ AI agent configuration for customer support ✅ Fluent in Portuguese (native), English (B2) Let's talk about how I can help your team or your customers get fast, reliable technical support.

Hello! 👋 I work with e-commerce stores and agencies, helping with product listings and keeping catalogs organized and up to date. Most of my experience is with Shopify, especially handling products, variants, and making sure everything is structured correctly and easy to manage. If you have a growing store or a lot of products and need someone reliable to take care of the catalog side, I can help with that. 📦Product Listing & Catalog Support •Product uploads (manual or CSV) •Variants (size, color, pricing, SKU) •Collections, tags, and organization •Keeping product information consistent •Uploading images and organizing listings 📊 Data & Organization •Fixing messy or incomplete product data •Working with Google Sheets / Excel •Checking and organizing information •Keeping everything clean and easy to maintain ⚙️ Workflow Automation •Automated Workflows using Make and n8n •Connecting Shopify with Google Sheets •Reducing repetitive manual tasks •Helping make product workflows more efficient 🌐 Platforms I’ve worked with •Shopify •WooCommerce •Amazon •Mercado Livre ⚡ What you can expect from me ✔ Attention to detail ✔ Organized work ✔ Clear communication ✔ Someone reliable for ongoing tasks 📩 Feel free to message me if you think I can help — I’m happy to understand your project.

Hi! I’m a Manual QA Tester, Community Manager, Customer Support, and IT Operations Specialist with experience in application testing, AI validation, usability analysis, customer service, e-commerce support, technical support, and IT Governance. I enjoy understanding how products work, identifying usability issues, and helping businesses improve both product quality and customer experience. My work focuses on exploring applications from a real user’s perspective, identifying functional bugs, usability issues, edge cases, and areas for improvement. I enjoy documenting clear findings, connecting patterns, and providing structured feedback that helps teams prioritize what matters most and deliver better user experiences. My experience includes customer support for e-commerce businesses through WhatsApp, Instagram, Mercado Livre, and Shopee, where I assisted customers, answered product questions, and provided support throughout the purchasing process. I also have experience in technical support, Telegram community management, team coordination, report creation, spreadsheet management, process documentation, and IT governance support. As part of my current role, I participate in testing and validating an internal AI-powered application for IT Governance. My responsibilities include functional testing, data validation, identifying usability improvements, documenting findings, and providing structured feedback to support new releases. I hold a Bachelor’s degree in Computer Science, as well as postgraduate degrees in Information Security and IT Management, and Cloud Computing, giving me both strong technical knowledge and excellent communication skills. I can help you with: ▪ Manual QA Testing ▪ Application Testing & QA Support ▪ Functional Testing ▪ AI Validation & Testing ▪ Usability Testing & User Experience Feedback ▪ Bug Reporting & Documentation ▪ Community Management (Telegram & Online Communities) ▪ Customer Support (Chat & Email) ▪ E-commerce Customer Support (WhatsApp, Instagram, Mercado Livre & Shopee) ▪ Technical Support ▪ Reports & Spreadsheet Management ▪ Documentation & Process Organization ▪ Virtual Assistance ▪ Administrative Support I am organized, reliable, proactive, and committed to providing high-quality work. I learn quickly, communicate clearly, and enjoy solving problems, improving processes, and creating positive experiences for both customers and teams. Whether you need long-term support or assistance with a specific project, I’m ready to become a valuable part of your team. Let’s work together!

Looking to expand your business in the DACH region? I am here to support you. I’m Marvin, a German Communication Specialist with 6 months of experience in B2B sales and supporting the full sales process; 5+ years of customer and helpdesk experience. ✔ Managing B2B sales pipelines ✔ Native German speaker (phone, email & chat) ✔ Familiar with CRM systems such as HubSpot ✔ 5+ years experience in helpdesk & customer service ✔ Trusted with sensitive customer data ✔ Calm, professional communication – even in stressful situations I’ve always enjoyed working with people. I first discovered that during my time at Teleperformance in Portugal, and later as a full-time online freelancer. Over the years, I’ve gained the trust of large organizations such as the German Pension Insurance (Deutsche Rentenversicherung); also ADAC, who entrusted me with sensitive data and direct customer communication. Most recently, I've been supporting an international company with B2B sales by identifying new prospects, conducting cold outreach, following up via phone, email, and WhatsApp, and managing customer relationships throughout the sales process. I also support supplier sourcing projects by contacting contract manufacturers and gathering key business information. Alongside my professional work, I'm completing a Bachelor's degree in Computer Science, which strengthens my technical understanding and problem-solving skills. Before working in support, I trained as a landscape gardener. That job taught me the basics of good work: delivering quality, fixing issues when needed, and communicating on equal footing. I’ve kept that mindset ever since - I work transparently, reliably, and with respect for the people I support. If you’re looking for someone friendly, structured and dependable to grow your business, I’m here to help. Greetings, Marvin

Hands-on experience on tech development and support. Price negotiable, fast reply and feedback, feel free to ask!