Hire the Best Technical Support Specialists
in Brazil

12+years of experience in customer service, customer support, and technical support. Bilingual (fluent in English and Portuguese), analytical and problem solver profile. Basic Italian, Japanese, French and intermediate Spanish Experienced user of the following CRM tools: * Helpshift * Zendesk * Dixa * iLog (AppleCare CRM tool) * Salesforce * Freshdesk * Radix (HP old CRM) * HugMe Experienced user of the SaaS Office 365* Experienced System administrator of Windows server* Experienced user of data analysis platforms, such as: * Power BI Experienced user of cloud-computing platforms, such as: * Snowflake * Amazon AWS * Node.js Technician knowledge of the systems: * Android * iOS, * MacOS * WatchOS * Windows (98 and onwards, always updated) Technician level of knowledge in lan, hardware and general IT troubleshooting* Perks: * Self-taught * Outside of the box thinking * Easygoing Achievements: 2020 Q1 and Q3 Top performer - 5CA / Epic Games Top 10 C-Sat among global agents for 3 consecutive months - AppleCare - 2016

Hikvision | Dahua | CCTV Security Consultant – Remote Setup & Design (PT-EN-ES) $50.00/hr 15+ years experience in CCTV, IP security and surveillance systems Specialized in Hikvision, Dahua and Intelbras environments. Currently managing 1,500+ cameras across a large multi-site environment, delivering stable monitoring, remote access and optimized detection logic. What I deliver: • Remote setup, optimization & troubleshooting (Hikvision iVMS, Dahua SmartPSS/DSS, Intelbras SIM Next, Digifort, Milestone) • NVR/DVR configuration, ONVIF integration, AI events, motion logic & remote access • Security system design: camera positioning, coverage logic, cabling (CAT6 / Fiber / PoE), racks & infrastructure • End-to-end infrastructure design (CAT6/ / Fiber / PoE), from planning to final documentation • Technical communication & support in Portuguese, English and Spanish Available 20–30 hours/week US & Europe friendly hours • Weekends available Remote access via AnyDesk / TeamViewer

Hello! I am a dedicated and motivated Customer Support & Technical Support Assistant, currently studying Computer Networks at UNINTER. I am constantly improving my skills in customer service and technical support, always aiming to provide fast and efficient solutions for clients. My key skills include: Customer support via chat and email Basic technical support and problem-solving Organizing requests and prioritizing tasks Clear and effective communication Fast learning and dedication Additionally, I am currently studying English to improve communication and prepare for professional opportunities. I am reliable, responsible, and always strive to help clients have the best possible experience. If you are looking for a dedicated and motivated professional for technical support or customer service, I would be happy to assist with your project!

I am a Brazilian native speaker who loves to study programming and web development. Currently, I work as a freelancer, offering translation, transcription, and proofreading services. Additionally, I also work as a front-end developer, specializing in HTML, CSS, and JavaScript. With a strong dedication to continuous learning, I constantly strive to improve my skills and deliver high-quality work. Whether it's accurately translating documents or creating captivating websites, I am committed to providing reliable and precise results. If you are in need of a trustworthy and skilled translator or a talented front-end developer, I am here to collaborate and assist you in achieving your goals. Please don't hesitate to reach out to me to discuss your projects and how I can contribute to your success. I am excited about the opportunity to work with you!

I am a dedicated Technical Support Specialist with over 10 years of experience in customer service, sales, and support. My expertise spans a variety of tasks, including data entry, research, list management, and more. I have extensive experience in web hosting, DNS management and website optimization, which allows me to ensure seamless online experiences for clients. I am proficient in tools such as Zendesk and various e-commerce tools, which allows me to provide efficient support and streamline operations. Furthermore, I have solid experience in creating websites, using various tools such as WordPress and others to develop engaging and easy-to-use websites. With a keen eye for design, I can produce high-quality graphic materials using Canva, Photoshop and similar platforms, ensuring your brand stands out. Having spent 2 years living in Australia, I bring a global perspective and a strong understanding of diverse customer needs. I am committed to delivering exceptional results ahead of deadlines. I thrive in dynamic environments and am quick to adapt to new tasks and instructions, making me a reliable partner for your projects. Let’s work together to achieve your goals!

Technical Support and Customer Success professional with hands-on experience solving problems at the intersection of IT infrastructure and customer experience. On the IT side, I manage user access and security (Active Directory, MFA, FortiClient ZTNA, UniFi), support corporate systems and ERPs (Mega ERP, Microsoft 365, SharePoint), and handle technical tickets with a strong focus on SLA compliance and reducing recurring issues. On the Customer Success side, I've provided consultative technical support via chat, configured chatbot flows and automations (Make, n8n, APIs), trained AI agents for automated support, and managed domain/DNS/SSL setups, WordPress hosting, and SQL databases. I enjoy translating technical complexity into clear solutions for both end users and businesses, whether that means fixing an access issue, automating a repetitive workflow, or guiding a customer through a technical setup. What I bring: ✅ Active Directory & access management (MFA, ZTNA) ✅ ERP & corporate systems support (Mega ERP, Microsoft 365, SharePoint) ✅ Technical helpdesk & ticket resolution (SLA-focused) ✅ Automation & integrations (Make, n8n, APIs) ✅ DNS, SSL, WordPress, hosting & SQL support ✅ AI agent configuration for customer support ✅ Fluent in Portuguese (native), English (B2) Let's talk about how I can help your team or your customers get fast, reliable technical support.