Hire the Best Data Center Operations Specialists

I help businesses turn messy, scattered data into clean, accurate, decision-ready reports on time, every time. With 8+ years across IT reporting, data entry, data mining, and call center operations, I've built a reputation for one thing above all: accuracy you don't have to double-check. Most recently, as an IT Reporting / Data Entry Specialist, I prepared daily attendance, productivity, and hourly campaign reports, verified data directly on client systems, and caught errors before they reached management. I know that a single wrong number in a report can cost a client trust, so I treat data integrity and confidentiality as non-negotiable. Here's what I bring to your project: • Fast, accurate data entry into spreadsheets, websites, and CRMs — with a built-in error-checking pass • Reporting you can act on — attendance, productivity, sales, and performance reports in Excel and Google Sheets • Data mining & web research — gathering, verifying, and organizing information from multiple sources (I've done this for automotive sales data and lead lists) • Customer-facing communication — outbound calling, customer support, and handling objections professionally • Reliability — I hit deadlines, communicate clearly, and keep your information confidential I'm equally comfortable working independently on a defined task or plugging into your team's daily workflow. Tell me what "done right" looks like for you, and I'll deliver it. 📩 Send me a message here in Upwork with a bit about your project. I usually reply within a few hours and I'm happy to do a small paid test task so you can see the quality before committing.

I’m an engineer with hands-on experience in data center engineering and infrastructure operations, working across engineering, vendors, and operations teams to keep complex systems running reliably. I specialize in coordination, execution, and problem-solving in technical environments. My strength is turning unclear requirements into structured tasks, following through with suppliers and stakeholders, and making sure work is delivered on time. What I help clients with: Cross-team and international communication in English Engineering project coordination and documentation Data center engineering support and infrastructure coordination Vendor and supplier follow-up, sourcing, and technical alignment Process improvement and operational support

I'm a business graduate with over six years of experience across operations, remote team management, customer success, and event support. I've worked across multiple industries; logistics, education, marketing, and events and in each role I've been the person who keeps things running behind the scenes. Most of my career has been in environments where I had to figure things out on the go. At a startup tutoring platform serving students across the UAE, UK, KSA, and the US, I was managing sales, operations, HR, and admin simultaneously. That experience taught me how to prioritize fast, communicate clearly, and deliver without needing a lot of direction. The work I'm most proud of is what I built for a US-based construction expo company. I started by organizing and researching large volumes of incomplete industry data from US directories a project I handled independently for over two years. As the scope grew, I brought in and managed additional resources. Later, I pitched and set up a Pakistan-based remote registration team for them negotiating a cost-effective model that saved them significantly compared to their local staff. I hired the full team within a week, established the workflows, and we consistently delivered 200+ outbound calls per day with a minimum of 20 registrations per agent daily. The team operated successfully for close to a year. I bring the same level of ownership to every engagement whether it's managing a team, handling operations, supporting an event, or keeping the back-office in order. I work well independently, I'm reliable across time zones, and I take deadlines seriously. If you're looking for someone who can hit the ground running and actually get things done I'd be glad to connect.

Technology and contact center operations leader with 9+ years of experience building, scaling, and optimizing high-volume customer service and outbound environments across legal, healthcare, and BPO industries. Specialized in Five9 administration, dialer optimization, IVR design, campaign management, AI automation, CRM integrations, reporting, workforce operations, and telephony infrastructure. Extensive hands-on experience managing inbound, outbound, blended, and digital contact center environments while driving SLA performance, operational efficiency, and customer experience improvements. Strong background leading distributed teams across Latin America and partnering directly with executive leadership to implement scalable operational and technology strategies. Experienced in troubleshooting complex telephony environments, improving agent productivity, reducing abandon rates, optimizing dialing performance, and automating business workflows. Platforms & Technologies: • Five9 • Genesys Cloud • RingCentral • Zendesk • Noble Systems • CRM & API Integrations • IVR & Routing Logic • Workforce & QA Operations • AI & Workflow Automation I bring both the operational leadership and the technical depth needed to improve contact center performance, streamline processes, and support business growth.

Experienced IT Support Specialist | System & Network Admin | Windows & Linux Expert Overview: 🚀 11+ years of IT Support & System Administration | Windows, Linux, Networking, Cloud I help businesses and professionals resolve IT issues fast, securely, and remotely. What I Can Do for You: • System Administration (Windows Server, Linux – Ubuntu, CentOS, Debian) • Network Administration (Ubiquiti, Cisco, MikroTik, firewalls, VPNs, routing/switching) • Technical Support & Troubleshooting (Desktops, laptops, printers, software) • Remote Support (via AnyDesk, TeamViewer, RDP, SSH, etc.) • IT Infrastructure Setup & Maintenance • Active Directory, DNS, DHCP, Group Policies • Data Backup & Recovery (including Synology NAS, cloud backup solutions) • Email Setup & Support (Microsoft 365, Google Workspace) • Cybersecurity Best Practices & Tools Deployment • Deployed and managed Azure Virtual Machines, Storage, and Virtual Networks • Integrated on-premises Active Directory with Azure AD for hybrid identity and SSO • Automated infrastructure provisioning using Terraform and ARM templates • Configured Azure Site-to-Site VPN and NSGs for secure hybrid networking • Implemented Azure Backup and Site Recovery for data protection and disaster recovery • Monitored system health using Azure Monitor, Log Analytics, and alerts • Secured secrets and certificates with Azure Key Vault • Built CI/CD pipelines using Azure DevOps and GitHub Actions • Automated administration using PowerShell and Azure CLI Tools & Platforms I Work With: • Windows 10/11, Windows Server • Linux (Ubuntu, Debian, CentOS) • VMware, VirtualBox, Hyper-V • Synology NAS, AWS, Azure • Network Monitoring Tools (Zabbix, Nagios, PRTG) • Remote Tools: AnyDesk, TeamViewer, VNC, RDP Why Work with Me? • Proven track record with educational institutes and corporate environments • Detail-oriented and proactive in solving issues • Excellent communication and documentation skills • Available for ongoing support or one-time tasks • 100% committed to client satisfaction and data security

My name is Brent and I have over two and a half decades of progressive IT experience in all realms of Information Technology and related fields. I have held positions ranging from a help desk professional, to IT manager and CIO of medium sized businesses. I’ve managed teams and groups, coordinated large projects with many vendors and moving pieces with million-dollar budgets, and planned and implemented countless small to very large projects. Some of my skills include: Advanced Networking including advanced routing, cabling, 802.1x, 802.1ad, wireless, VLANs, and more Firewall and intrusion prevention across multiple brands including Sophos, WatchGuard, SonicWall, Fortinet, Juniper, and others Security and network hardening experience including RBAC, NAT and port protection, PKI infrastructure and certificates, and more Physical security, access control, and cameras system design, setup, and management Microsoft Active Directory Domains including DNS, group policy, RDP (Remote Desktop), and all other Microsoft Server features Expert in management of Microsoft software packages including SQL, Exchange, Office 365, and more including database management Experience designing failover and load balancing systems at the software (SQL, Exchange, many others) and hardware levels (VMWare, Raid, SAN, Datacenter, etc) SAN and storage products from many vendors including iSCSI and Fibre Channel Virtualization infrastructures including VMware, Hyper-V, and more Programming skills in several languages, and vast scripting experience in PowerShell, scripting (Powershell, VBScript), and others Vast experience with Server and Storage hardware from Dell, HP, Cisco, Nimble, NetApp, Pure Storage, EMC, Synology, and more Advanced operating knowledge of operating systems including Microsoft Server, Windows, and Mac OS Experience with VOIP from many different vendors including Cisco, Mitel, and old PBX systems Experience designing and operating data centers including layout, power design, and cooling management Experience managing and implementing cloud solutions from AWS, Azure, and more Vendor and Contract Management including contract renegotiations, licensing, and large project management Some of my certifications include: Cisco: CCNA, CCNP CompTIA: A+ Microsoft: MCP, MCSA, MCSE 2003, MCPS, MCNPS, MSBS, MCTS:Vista, MCTS: Windows Server 2008 Active Directory, MCTS: Windows Server 2008 Network Infrastructure, MCTS: Windows Server 2008 Application Platform, MCTS: Exchange Server 2010 Configuration, MCITP: Server Administrator 2008, MCITP: Enterprise Administrator 2008, MCITP: Exchange Messaging Administrator 2010 VMWare: VSP 4.1, VTSP 4.1, VCP 4.1/5.0/5.5, Exchange on VMware Accreditation Citrix: CCA XenApp 6, CCA Netscaler, CCA Access Gateway