Hire the Best Customer Service Representatives
in Brazil

Growing businesses need someone they can rely on to keep operations organized, support customers, and ensure nothing falls through the cracks. I'm Gabriela, a Customer Operations and Project Support professional with 5+ years of experience supporting international clients, founders, and cross-functional teams. I help businesses improve customer experience, streamline operations, and keep projects moving through clear communication, strong organization, and reliable execution. My experience combines customer support, onboarding, administrative coordination, project support, and process improvement, allowing me to contribute wherever an extra pair of capable hands is needed. How I can support your business ✔ Customer Support and Client Communication Handle customer inquiries with empathy and professionalism through email, chat, and CRM platforms while maintaining a positive customer experience. ✔ Project Coordination Track tasks, coordinate meetings, follow up on action items, maintain documentation, and support cross-functional teams to keep projects moving efficiently. ✔ Administrative Support Manage calendars, organize inboxes, prepare documents, conduct research, perform accurate data entry, and support day-to-day business operations. ✔ Process Improvement Create and maintain SOPs, improve workflows, organize information, and identify opportunities to make daily operations more efficient. Highlights • Helped more than 10 startups streamline operations, reduce backlogs, and improve customer communication. • Increased customer conversion and product adoption by 30% through strategic onboarding and customer support. • Improved customer satisfaction by 40% by delivering faster and more efficient customer support. • Contributed to a 25% increase in revenue by providing customer insights and market analysis. • Created and delivered more than 30 strategic presentations to support client engagement and business growth. Tools Customer Support: Zendesk, HubSpot, Salesforce Project Management: Asana, Monday, Trello, Slack E-commerce: Shopify Productivity: Microsoft Excel, Power BI, PowerPoint, Google Workspace Communication: Zoom, LinkedIn Other: Canva, AI Tools If you're looking for someone who communicates clearly, takes ownership, and helps keep your operations organized, I'd love to learn more about your business and discuss how I can support your team.

🏆 Top-Rated Plus Freelancer on Upwork Hello there, I’m a Customer Success Manager and Project Manager with over 15 years of experience helping SaaS companies and service-based businesses deliver exceptional customer support. ✔ Fluent in English, Spanish, and French — I can connect with your clients globally ✔ Track record of boosting CSAT scores and retention rates ✔ Fast, reliable, and proactive problem-solver ✔ Known for building strong, long-term client relationships ✔ Timely, detail-oriented, and dedicated to your success I’m not just another freelancer, I’m your partner in delivering world-class customer support. Whether you need someone to manage your support team, streamline processes, or resolve client issues quickly and professionally, I’m here to help you keep your customers happy and loyal. Ready to strengthen your customer experience and grow your business? 📅 Let’s set up a quick call — I’d love to learn more about your goals and see how I can help.

I help businesses keep customer support organized, responsive, and stress free through professional email and chat support. With 5+ years of experience supporting international customers, I know how to manage busy inboxes, solve issues quickly, and maintain a high standard of communication even during high-volume periods. How I add value: • Customer Support: Fast, clear, and professional responses through email, chat, and ticket systems. • Inbox & Ticket Management: Prioritizing urgent requests, reducing backlog, and keeping response times consistent. • Customer Experience: Handling frustrated or confused customers with patience, empathy, and solutions. • Tools & Systems: Experienced with Zendesk, Freshdesk, HubSpot, ActiveCampaign, and quick to learn new platforms. • Bilingual Support: Native Portuguese and fluent English for smooth communication with global customers. I’m dependable, calm under pressure, and able to work independently. If you need someone who can take ownership of support tasks and keep operations running smoothly, I’m ready to contribute.

Top Rated Plus | 100% Job Success Score | 13,000+ hours on Upwork I am the person who walks into a messy operation and makes it work. Not by talking about it, but by actually building the structure, the processes, and the systems that keep things moving, even when everything is changing quickly. Over the past 7+ years, I have built support functions from zero, managed teams across the US, LATAM, UK, and Europe; coordinated directly with founders and C-suite, and served as the person who makes sure nothing falls through the cracks. I have done this at SaaS companies, tech platforms, and professional services firms, all fully distributed, all remote. I am comfortable at every level. I can design a full escalation architecture and also jump in to handle a critical client situation the same day. I can write an executive report for the CEO and also coach a team member through a difficult ticket. That range is something I have built on purpose. What I am good at: Building operations from scratch: SLA frameworks, escalation paths, QA programs, SOPs Leading and developing remote teams across time zones and cultures Executive coordination: calendars, communications, reporting, keeping priorities clear Customer success and onboarding that actually sticks Using AI tools daily, Claude and ChatGPT, as real operational tools, not shortcuts English C2, Portuguese native, Spanish professional Tools I work in: Jira, Zendesk, Salesforce, Freshdesk, Intercom, Monday. com, Asana, Confluence, Google Workspace, Slack, Zapier, ClickUp If what you need is someone who takes ownership, figures it out, and keeps things running, let us talk.

I’m a tech-savvy Operations Specialist with a background in Customer Support, AI-assisted workflows, and data-focused projects. Over the past 5+ years, I have helped digital businesses improve operational efficiency, manage structured processes, and deliver high-quality user experiences through a combination of analytical thinking, technical troubleshooting, and process optimization. My experience includes data organization, workflow automation, AI-assisted research, content review, quality assurance, and documentation. I actively use tools such as ChatGPT, Claude, Perplexity, ClickUp, Notion, and spreadsheet-based systems to support decision-making, improve accuracy, and streamline repetitive tasks. I have contributed to projects involving data preparation, structured information management, process documentation, reporting, and AI-supported operational workflows. My background in Computer Science allows me to understand technical systems, identify patterns, troubleshoot issues, and work effectively with both technical and non-technical teams. In addition, I bring extensive customer-facing experience, including email and chat support, issue resolution, and e-commerce operations. This combination of analytical skills and communication experience allows me to evaluate information carefully while maintaining a strong focus on quality and user outcomes. Core Skills: • AI Data Review & Annotation • Content Evaluation & Quality Assurance • Research & Fact Verification • Workflow Automation • Data Organization & Documentation • Prompt Testing & AI-Assisted Workflows • Technical Troubleshooting • E-commerce Operations • Customer Support & Operations • Process Improvement I am detail-oriented, adaptable, and committed to delivering accurate, reliable, and high-quality work in fast-changing digital environments. I have practical experience working with Elementor (including the Liquid theme), where I’ve built and customized pages for affiliate and e-commerce use. This includes structuring layouts, adjusting design elements, and ensuring pages are clean, functional, and aligned with conversions. I’m particularly interested in structured, asynchronous roles, and I’m available for flexible hours (including US and EU time zones).

6+ years of experience working with SaaS platforms, APIs, and enterprise customers. Strong background in Customer Success and Experience, Customer platform guidance, onboarding, product DEMOs/POcs, as well as enterprise clients' project management. Experience resolving high-priority requests/incidents, improving internal processes, and supporting Enterprise clients through demos, POCs, technical guidance, and software platforms onboarding. Comfortable working in fast-paced environments, as well as proven background working for early-stage and mid-stage startups. Analytical thinker, clear communicator, and owner of end-to-end problem resolution. Key knowledge: Atlassian ecosystem, Jira, JSM, Atlassian, ServiceNow, Trello, Monday, Clickup, Asana, Notion, Hubspot, Zendesk, Freshdesk, Azure DevOps, Agile, Scrum, Restful API, Bash, Curl, Intercom, Gorgias, Sisense, Power BI, Office 365