Hire the Best Customer Service Representatives
in Brazil

My previous experiences involves latest mobile applications, giving customer support to iOS / macOS devices, restoring, setting up or teaching the user how to use the newest functions of the device. We took care of his personal account (Google and Apple accounts). Worked at Atento Brasil were we took care of Meta (Facebook) business and VIP accounts, such as account security, marketing advices, and compliance with the end-user agreement. I do have soft skills to take care of any situation that your customer can be. Sometimes you need to fix the customer, so he can understand what needs to be done and later he can fix the problem himself in the future if it happens again, insuring his happiness with your brand. I am able to give customer support in Portuguese and English as well. (Chat, Email and Phone).

Is your event or business operation running as smoothly as it should or are the details quietly slipping through the cracks? I help entrepreneurs, executives, and businesses stay organized, deliver exceptional experiences, and keep operations running smoothly by combining event management expertise, virtual assistance, and customer success into one reliable professional. Every project I take on is handled with precision and care - combining 7 years of hands-on experience in events, operations, client relations, and administrative support to make sure nothing is missed, every deadline is met, and every client feels taken care of. Here's how I can support your business: Event Management: planning and executing social and corporate events from concept to delivery, managing vendors, timelines, budgets, and logistics end to end Virtual Assistance: managing calendars, emails, schedules, travel arrangements, and day-to-day administrative tasks with reliability and attention to detail Customer Success: building and maintaining strong client relationships, handling communications, resolving issues, and ensuring exceptional satisfaction at every touchpoint Project Management: coordinating teams, tracking deliverables, managing timelines, and keeping every moving part aligned with the business goal Vendor and Supplier Management: negotiating contracts, coordinating services, and managing relationships with multiple vendors simultaneously Executive Assistance: managing calendars, inboxes, travel, and daily priorities so you can focus on high-level decisions My work is rooted in organization, proactivity, and genuine care for the people I work with. I'm not here just to complete tasks - I'm here to make sure your operations feel effortless, your events are unforgettable, and your clients always feel like a priority. TECHNICAL SKILLS ✓ Event Operations: social and corporate event planning, vendor management, budget control and logistics ✓ Virtual Assistance: calendar management, email handling, travel coordination and administrative support ✓ Customer Success: client relations, contract support, account management and conflict resolution ✓ Languages: Portuguese native, English fluent, Spanish conversational and one additional language ✓ Workflow: Google Workspace, Microsoft Office, Notion, Slack and project management tools If you're looking for someone who brings entrepreneurial thinking, multilingual communication, and real operational experience to every project, I'd love to support your business. Let's talk and build something exceptional together.

Growing businesses need someone they can rely on to keep operations organized, support customers, and ensure nothing falls through the cracks. I'm Gabriela, a Customer Operations and Project Support professional with 5+ years of experience supporting international clients, founders, and cross-functional teams. I help businesses improve customer experience, streamline operations, and keep projects moving through clear communication, strong organization, and reliable execution. My experience combines customer support, onboarding, administrative coordination, project support, and process improvement, allowing me to contribute wherever an extra pair of capable hands is needed. How I can support your business ✔ Customer Support and Client Communication Handle customer inquiries with empathy and professionalism through email, chat, and CRM platforms while maintaining a positive customer experience. ✔ Project Coordination Track tasks, coordinate meetings, follow up on action items, maintain documentation, and support cross-functional teams to keep projects moving efficiently. ✔ Administrative Support Manage calendars, organize inboxes, prepare documents, conduct research, perform accurate data entry, and support day-to-day business operations. ✔ Process Improvement Create and maintain SOPs, improve workflows, organize information, and identify opportunities to make daily operations more efficient. Highlights • Helped more than 10 startups streamline operations, reduce backlogs, and improve customer communication. • Increased customer conversion and product adoption by 30% through strategic onboarding and customer support. • Improved customer satisfaction by 40% by delivering faster and more efficient customer support. • Contributed to a 25% increase in revenue by providing customer insights and market analysis. • Created and delivered more than 30 strategic presentations to support client engagement and business growth. Tools Customer Support: Zendesk, HubSpot, Salesforce Project Management: Asana, Monday, Trello, Slack E-commerce: Shopify Productivity: Microsoft Excel, Power BI, PowerPoint, Google Workspace Communication: Zoom, LinkedIn Other: Canva, AI Tools If you're looking for someone who communicates clearly, takes ownership, and helps keep your operations organized, I'd love to learn more about your business and discuss how I can support your team.

Need a reliable Customer Support Specialist who genuinely enjoys helping people? With over 20 years of experience working directly with customers, I provide professional, friendly, and organized customer support for businesses around the world. Throughout my career, I have worked in healthcare, tourism, sales, and remote customer support, assisting clients through phone, email, chat, and CRM platforms. My experience serving international tourists in Brazil strengthened my communication skills and taught me how to work with customers from different cultures while delivering excellent service under pressure. Here's how I can help your business: • Customer Support (Email, Chat & Phone) • Portuguese Customer Service • CRM Updates & Customer Records • Customer Follow-up • Lead Qualification • Sales Support • Appointment Scheduling • Data Entry • Internet Research • Administrative Support I also have experience with AI data projects, content review, Prompt Engineering, WordPress, SEO, and digital marketing, allowing me to support modern remote teams beyond traditional customer service. ✅ Native Portuguese ✅ Conversational English ✅ Fast learner ✅ Detail-oriented ✅ Friendly communication ✅ Reliable remote worker I am committed to delivering professional customer experiences and becoming a valuable part of your team. #onlinechatsupport #sales #customerservice #leadgeneration #customersupport #emailcommunication #dataentry #Emailsupport Customersatisfaction #communications #Aiassistant

Customer Success Manager, Support Lead, and Operations Lead for SaaS and tech companies. If your support is running on memory and Slack threads, if tickets are slipping, if customers churn quietly, or if nobody owns the process, that is what I fix. I build the systems (SLAs, escalation paths, SOPs, knowledge bases, QA) and then I run them. Working directly with a founder, I built a company's operational backbone from zero and cut onboarding time by around 30%. At my current company I built the entire support function from scratch and stayed to lead it. Top Rated | 100% Job Success | 13,000+ hours on Upwork. That is the work I do best: walking into a messy or fast-growing operation and turning it into structure that holds. Over 7+ years I have built support and CS functions from scratch, led remote teams of up to 26 across the US, LATAM, UK, and Europe, and worked directly with founders and C-suite as the person who makes sure nothing falls through the cracks. All fully remote, across SaaS, tech platforms, and professional services. I use AI tools (Claude, ChatGPT) daily as real operational instruments, building the workflows, documentation, and systems that keep teams moving, not as novelties. I also bring a law degree and hands-on compliance experience (GDPR and EU regulatory work), which matters when operations touch regulated ground. Those two things are rare together, and both are central to how I work. I operate at every level of the stack. I can design a full escalation architecture and jump into a critical client situation the same day. I can write the executive report for the CEO and coach a team member through a hard ticket an hour later. That range is deliberate. What I do: Build operations from zero: SLA frameworks, escalation paths, QA programs, SOPs. Lead and develop remote teams across time zones and cultures. Own customer success and onboarding that truly delivers. Executive and operational coordination: reporting, priorities, keeping everything moving Tools: Jira, Zendesk, Salesforce, Freshdesk, Intercom, Monday, Asana, Confluence, ClickUp, Slack, Zapier, Google Workspace Languages: English (C2), Portuguese (native), Spanish (professional) If you need someone who takes ownership, builds the system, and keeps it running, let's talk.

I’m a Customer Support and Operations professional with 5+ years of experience supporting international businesses and customers, combined with a degree in Systems Analysis and Development (Information Technology). My background combines customer support, technology, operations, administrative work, and data management. Because of my technical education and hands-on experience with different platforms and systems, I’m comfortable learning new tools, understanding technical processes, troubleshooting issues, and adapting quickly to new workflows. I can help with: • Customer Support Management – Managing support workflows, customer requests, escalations, follow-ups, ticket queues, and day-to-day support operations • Email & Chat Support – Providing clear, professional, and friendly support through email, live chat, and helpdesk platforms • Operations Support – Keeping tasks, customer cases, internal requests, documentation, and workflows organized • Virtual Assistance – Administrative support, research, documentation, task management, spreadsheets, and general business assistance • Data Entry & Data Management – Accurate data entry, database updates, spreadsheets, forms, record maintenance, and quality checks • E-commerce Support – Order management, shipping inquiries, returns, refunds, replacements, product questions, and customer communication • Technical Support – Troubleshooting low-to-mid-level technical issues, gathering information, documenting cases, identifying possible causes, and coordinating with developers or technical teams when needed • Gaming & Online Communities – Long-time gamer with a strong understanding of gaming culture, terminology, online communities, and player expectations I have experience working with tools and platforms such as Zendesk, Freshdesk, Help Scout, Intercom, HubSpot, Shopify, ActiveCampaign, Airtable, Notion, Jira, Trello, Teamwork, WordPress, Google Workspace, Microsoft Office, Slack, Canva, and other CRM, support, and project management systems. I’m a native Portuguese speaker and fluent in English, with several years of experience communicating professionally with customers and teams in the United States and other international markets. My degree in Systems Analysis and Development gives me a strong foundation in technology, software, systems, and technical problem-solving. I’m a fast learner and particularly comfortable adapting to new software, SaaS platforms, internal systems, technical products, and unfamiliar processes. I work well independently, stay organized across multiple responsibilities, and take ownership of tasks from initial request through resolution. Whether you need someone to manage customer support, assist with operations, handle administrative work and data entry, provide technical support, or support a gaming or technology-related business, I’m ready to contribute.