Hire the Best Chat Support Specialists
in Brazil

Clients rate our Chat Support specialists
Rating is 4.7 out of 5.
4.7/5
Based on 113 client reviews
Thays S.

Irece, Brazil

$10/hr
5.0
24 jobs

Customer Support Specialist with 4,500+ hours worked on Upwork and over $20k earned helping companies deliver efficient, empathetic, and professional customer service. I have 3+ years of experience supporting customers across different industries, handling email, chat, and ticket-based support while ensuring fast resolution and a positive customer experience. My background in Pharmacy gives me strong attention to detail, critical thinking, and the ability to explain complex information clearly — skills that are extremely valuable when assisting customers and solving problems efficiently. I can help your business with: • Email and chat customer support • Ticket management and issue resolution • Customer inquiries and troubleshooting • Order and account support • Clear communication with clients and users • Maintaining high customer satisfaction I’m known for being reliable, patient, and highly organized when managing customer requests. My goal is always to ensure that customers feel heard, supported, and satisfied with the service they receive. If you're looking for a dependable Customer Support Specialist who can represent your company professionally and keep your customers happy, feel free to send me a message. I’d be happy to help.

  • Online Chat Support
  • Customer Service
  • Customer Support
  • Email Support
  • Zendesk
  • CRM Software
  • Troubleshooting
  • SaaS
  • Ticketing System
  • Customer Satisfaction
Gabriela M.

Rio de Janeiro, Brazil

$9/hr
5.0
18 jobs

Growing businesses need someone they can rely on to keep operations organized, support customers, and ensure nothing falls through the cracks. I'm Gabriela, a Customer Operations and Project Support professional with 5+ years of experience supporting international clients, founders, and cross-functional teams. I help businesses improve customer experience, streamline operations, and keep projects moving through clear communication, strong organization, and reliable execution. My experience combines customer support, onboarding, administrative coordination, project support, and process improvement, allowing me to contribute wherever an extra pair of capable hands is needed. How I can support your business ✔ Customer Support and Client Communication Handle customer inquiries with empathy and professionalism through email, chat, and CRM platforms while maintaining a positive customer experience. ✔ Project Coordination Track tasks, coordinate meetings, follow up on action items, maintain documentation, and support cross-functional teams to keep projects moving efficiently. ✔ Administrative Support Manage calendars, organize inboxes, prepare documents, conduct research, perform accurate data entry, and support day-to-day business operations. ✔ Process Improvement Create and maintain SOPs, improve workflows, organize information, and identify opportunities to make daily operations more efficient. Highlights • Helped more than 10 startups streamline operations, reduce backlogs, and improve customer communication. • Increased customer conversion and product adoption by 30% through strategic onboarding and customer support. • Improved customer satisfaction by 40% by delivering faster and more efficient customer support. • Contributed to a 25% increase in revenue by providing customer insights and market analysis. • Created and delivered more than 30 strategic presentations to support client engagement and business growth. Tools Customer Support: Zendesk, HubSpot, Salesforce Project Management: Asana, Monday, Trello, Slack E-commerce: Shopify Productivity: Microsoft Excel, Power BI, PowerPoint, Google Workspace Communication: Zoom, LinkedIn Other: Canva, AI Tools If you're looking for someone who communicates clearly, takes ownership, and helps keep your operations organized, I'd love to learn more about your business and discuss how I can support your team.

  • Online Chat Support
  • Customer Service
  • Email Support
  • Data Entry
  • Administrative Support
  • Technical Support
  • Phone Support
  • Customer Support
  • Customer Onboarding
  • Artificial Intelligence
  • Presentations
  • Virtual Assistance
  • Google Calendar
  • Google Workspace
  • Microsoft Outlook
Mileny A.

Sao Paulo, Brazil

$8/hr
5.0
4 jobs

Hello! I’m a Virtual Assistant and Customer Service Specialist with 7 years of experience helping businesses streamline operations and delight clients. I turn every client interaction into a trust-building experience while keeping internal processes organized and efficient. 🌟 What I do best: ✅ Empathetic, assertive Email & Chat Support that creates loyal clients ✅ Active listening to understand customer needs and deliver effective solutions ✅ Organizing documents, inboxes, calendars, and workflows for seamless operations ✅ Monitoring tasks, spotting bottlenecks, and reporting insights to optimize processes What sets me apart is my proactive approach: I anticipate needs, simplify operations, and enhance client experiences to strengthen trust and loyalty. I believe that organization, clarity, and empathy are the foundation of excellent support. Let’s work together to delight your clients and help your business grow smoothly. If my profile resonates with you, feel free to send me a message — I’d love to connect!

  • Online Chat Support
  • Virtual Assistance
  • Complaint Management
  • Microsoft Outlook
  • Portuguese Tutoring
  • Email Support
  • Customer Satisfaction
  • Customer Service
  • English
  • Portuguese
  • Administrative Support
  • Microsoft Office
  • Data Entry
Davi S.

Brasilia, Brazil

$12/hr
5.0
13 jobs

I help businesses keep customer support organized, responsive, and stress free through professional email and chat support. With 5+ years of experience supporting international customers, I know how to manage busy inboxes, solve issues quickly, and maintain a high standard of communication even during high-volume periods. How I add value: • Customer Support: Fast, clear, and professional responses through email, chat, and ticket systems. • Inbox & Ticket Management: Prioritizing urgent requests, reducing backlog, and keeping response times consistent. • Customer Experience: Handling frustrated or confused customers with patience, empathy, and solutions. • Tools & Systems: Experienced with Zendesk, Freshdesk, HubSpot, ActiveCampaign, and quick to learn new platforms. • Bilingual Support: Native Portuguese and fluent English for smooth communication with global customers. I’m dependable, calm under pressure, and able to work independently. If you need someone who can take ownership of support tasks and keep operations running smoothly, I’m ready to contribute.

  • Online Chat Support
  • Customer Service
  • Customer Support
  • Email Support
  • Email Communication
  • Virtual Assistance
  • Customer Care
  • Chat & Messaging Software
  • Customer Satisfaction
  • Data Entry
  • Phone Communication
  • Administrative Support
  • Customer Onboarding
  • Communications
  • Microsoft Excel
  • Google Docs
Erika R.

Brasilia, Brazil

$65/hr
4.9
45 jobs

Top Rated audio professional with 10+ years of experience in voice-over, dubbing, narration, and AI voice training. I work from a professional studio delivering broadcast-quality voice recordings for media, dubbing projects, and structured audio production. My background is in sound engineering, voice recording, and post-production, with over a decade of experience working in professional audio environments. My current focus is voice-over, dubbing, narration, and AI voice training. I specialize in clear speech recording, pronunciation consistency, vocal performance, and structured audio delivery for both human and AI-based systems. This includes voice-over and narration, dubbing and synchronization, AI voice dataset recording, podcast production, editing, mixing, mastering, and professional audio post-production. I also have experience in video editing and content production, including subtitles and short-form video work. I work in English, Portuguese, and Spanish, with a strong focus on clarity, consistency, and production-ready results. My goal is to deliver clean, natural, and reliable voice and audio work for professional media, dubbing projects, and AI training systems. I am available for both short and long-term collaborations.

  • Podcast
  • Audio Production
  • Audio Editing
  • Adobe Photoshop
  • Video Post-Editing
  • Subtitle Edit
  • Video Editing
  • Adobe Premiere Pro
  • Podcast Editing
  • Brazilian Portuguese Dialect
  • Customer Support
  • Subtitling
  • Podcast Production
  • Translation
Jimmy D.

Sao Paulo, Brazil

$7/hr
5.0
8 jobs

Hi, my name is Jimmy ✨ I’m a trilingual professional fluent in Haitian Creole (native), French (native), and English I help brands, startups, and businesses with customer support, sales communication, AI language evaluation, and live audience engagement, with a strong focus on the Haitian market and Haitian diaspora communities in the United States. I’m comfortable handling live chat, real-time customer interaction, sales conversations, and language-related tasks while maintaining a calm, clear, and professional communication style. What I can help you with: • Customer Support & Virtual Assistance 💼 • Sales communication, follow-ups, and lead engagement 📞 • Live marketing sessions and audience interaction 🎥 • Haitian Creole AI audio evaluation & language tasks 🤖 • Text-to-speech (TTS) evaluation and quality review 🔊 • Voice-over recordings in Haitian Creole and French 🎙️ • Translation and localization (Creole, French, English) 🌐 • Social media support and community engagement 📲 I understand the importance of authentic communication and cultural accuracy when working with Haitian audiences online. I’m responsive in real time, detail-oriented, and adaptable to different types of projects. Consistency, professionalism, and reliability guide my work. Available for ongoing projects and long-term collaboration 🤝 Let’s work together.

  • Online Chat Support
  • UGC
  • Haitian Creole
  • Sales
  • English to Haitian Creole Translation
  • Voice-Over Recording
  • Virtual Assistance
  • Live Chat Software
  • Audio Transcription
  • Call Center Software
  • Customer Support
  • Data Entry

How it works

Post a job for freePost a job

Tell us what you need. Create your own job post or generate one with AI then filter talent matches.

Hire top talent fast

Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.

Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

Payment simplified

Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.

Don't just take our word for it

How do I hire a Chat Support Specialist in Brazil on Upwork?

You can hire a Chat Support Specialist in Brazil on Upwork in four simple steps:

  • Create a job post tailored to your Chat Support Specialist project scope. We'll walk you through the process step by step.
  • Browse top Chat Support Specialist talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Chat Support Specialist profiles and interview.
  • Hire the right Chat Support Specialist for your project from Upwork, the world's largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Chat Support Specialist?

Rates charged by Chat Support Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Chat Support Specialist in Brazil on Upwork?

As the world's work marketplace, we connect highly-skilled freelance Chat Support Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Chat Support Specialist team you need to succeed.

Can I hire a Chat Support Specialist in Brazil within 24 hours on Upwork?

Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive Chat Support Specialist proposals within 24 hours of posting a job description.