Hire the Best Customer Support Freelancers
in Brazil

🏆 Top-Rated Plus Freelancer on Upwork Hello there, I’m a Customer Success Manager and Project Manager with over 15 years of experience helping SaaS companies and service-based businesses deliver exceptional customer support. ✔ Fluent in English, Spanish, and French — I can connect with your clients globally ✔ Track record of boosting CSAT scores and retention rates ✔ Fast, reliable, and proactive problem-solver ✔ Known for building strong, long-term client relationships ✔ Timely, detail-oriented, and dedicated to your success I’m not just another freelancer, I’m your partner in delivering world-class customer support. Whether you need someone to manage your support team, streamline processes, or resolve client issues quickly and professionally, I’m here to help you keep your customers happy and loyal. Ready to strengthen your customer experience and grow your business? 📅 Let’s set up a quick call — I’d love to learn more about your goals and see how I can help.

Fluent in Spanish, Portuguese, and English, I bring hands-on experience from fast-paced customer service and translation projects. Managing a busy bar with hundreds of clients per night taught me how to stay calm under pressure, solve problems on the fly, and communicate clearly. I enjoy translating content between Spanish and Portuguese, adapting quickly to new tools, and making sure every project I work on is smooth and successful. If you want reliable, proactive support for your projects, I’m ready to help!

Hi, there! Welcome to my profile! I'm an experienced Virtual Assistant and Support Manager. I've worked as a VA and Customer Success Manager for a SaaS Company for years now. I'm skilled in multiple administrative areas, I'm used to managing and organizing schedules, emails, projects, and reports. I handle the day-by-day office routine and manage and train administrative staff. I also have some experience in project management and have worked on multiple projects organizing the workflow, distributing the tasks, checking ETAs, doing follow-ups, and getting the project to the finish line. Long-time experience in Customer Support and Customer Success, I've been a manager of the Customer Success Team, responsible for all support channels, including emails, ticketing systems, chat, and social media. My job was to create support processes and ensure they are being followed by the team, check and guarantee the quality of the given support, create and update training materials and SOPs, help the support team, and overall make the customers happy. I have experience as a home office freelancer, I've been working for home for the last 6 years. I consider myself a great communicator, mediator, and troubleshooter. I'm proactive and self-motivated. My mind is agile, and I like to think I'm a quick and critical thinker. I try to be very understanding and empathize with every person I meet. I'm a calm person, and I'm used to pressure or complicated situations that might come up while handling customers or co-workers I always try to communicate and express myself in an easy and accessible way. I'm open-minded, with an outgoing personality, I'm very friendly and sociable and I'm willing to work in a respectful and preferably joyful environment. Problem solver, flexible, interested, and willing to learn and exchange knowledge . Microsoft Office Suite; Google Docs, experience with spreadsheets, CRM tools, ticketing platforms, and Trello.

Hi, I’m Marcello a SaaS Operations & Project Manager helping startups and growing teams improve onboarding, streamline operations, and build smarter AI-powered workflows. With 4+ years of experience in SaaS onboarding, customer success, and client-facing project management, I specialize in turning messy processes into clear, scalable systems. I’ve worked with fast-moving SaaS teams, enterprise customers, and cross-functional teams to deliver smoother onboarding experiences, improve internal workflows, and keep projects moving with structure and clarity. I’m also a Top Rated freelancer on Upwork, trusted by clients who need someone proactive, organized, and comfortable working between customers, product, support, and development teams. How I Can Help? SaaS Onboarding & Customer Success Operations I help design onboarding journeys, milestone frameworks, customer handoff processes, training flows, and playbooks that improve activation and create a better customer experience from day one. Project Management & Client Delivery I coordinate projects across teams, manage timelines, organize feedback, document next steps, and make sure customers, internal teams, and technical stakeholders stay aligned. Process Design & SOP Creation I build clear systems, workflows, and documentation using tools like Notion, ClickUp, Asana, Jira, and Monday so your team can scale without relying on scattered information or manual follow-ups. AI & Workflow Automation I help automate repetitive operational tasks using tools like Zapier, Make, ChatGPT, and other AI tools to reduce manual work, improve response times, and create more efficient internal processes. Customer-Facing Documentation & Training I create clear onboarding resources, knowledge base articles, training materials, internal guides, and SOPs that make complex tools easier for customers and teams to understand. Tools I Work With Notion • Zapier • Make • Monday • ChatGPT • Slack • Intercom • Jira • Trello • Asana • ClickUp • Salesforce • Google Workspace • Zoho What Clients Usually Hire Me For ✔ SaaS onboarding setup and improvement ✔ Client-facing project coordination ✔ SOPs, playbooks, and internal documentation ✔ AI workflow automation and process optimization ✔ Customer success operations support ✔ Training materials and knowledge base content ✔ Cross-functional coordination between customers, product, support, and development teams Clients value my ability to bring structure, communicate clearly, anticipate next steps, and turn complex workflows into practical systems that teams can actually use. If you’re building or scaling a SaaS product and need better onboarding, smoother operations, or AI-powered workflows, I’d be happy to help!

Freelancer with a strong drive to partner with people who bring something meaningful into the world.

Brazilian Portuguese Localization Specialist | AI Language Evaluator | EN ↔ PT-BR Translator | Virtual Assistant | UGC Creator Hello! I'm a Brazilian Portuguese Localization Specialist and bilingual freelancer helping businesses, startups, and AI companies create natural, engaging, and culturally accurate content for Brazilian audiences. My experience spans localization, translation, AI content evaluation, virtual assistance, customer support, and User-Generated Content (UGC), allowing me to support clients across multiple stages of their projects, from language quality and localization to administrative support and authentic content creation. I have hands-on experience reviewing AI-generated content, evaluating language quality, providing human feedback for AI training, creating videos based on AI-generated scripts in Brazilian Portuguese, and ensuring content is fluent, natural, and culturally appropriate. Services I offer: • 🇧🇷 Brazilian Portuguese Localization (Websites, Apps & SaaS) • 🌐 English ↔ Brazilian Portuguese Translation • 🤖 AI Content Evaluation & Human Feedback • ✍️ AI Response Rating & AI Writing Review • 📱 Localization QA & Proofreading • 🎥 UGC Video Creation (English & Brazilian Portuguese) • 🎙️ Portuguese Video & Voice Recordings for AI Projects • 💼 Virtual Assistance & Customer Support • 📊 Market & Web Research • 📧 Administrative Support & Data Entry I pride myself on being organised, detail-oriented, responsive, and committed to delivering high-quality work on time. Whether you need localisation for your product, human evaluation for AI-generated content, engaging UGC videos, or reliable virtual assistance, I'm here to help your business succeed.