Hire the Best Customer Experience Specialists
in Brazil

I am a data-driven professional with 10+ years of experience in Customer Experience (CX), operations, and performance analysis. I specialize in real-time operations, KPI monitoring, and process improvement. I have intermediate skills in Excel and Google Sheets and experience supporting large-scale operations with data, reporting, and tools like Zendesk, Jira, and Grafana. I am reliable, detail-oriented, and committed to delivering high-quality work. Open to data entry, virtual assistance, and data-related projects.

🏆 Top-Rated Plus Freelancer on Upwork Hello there, I’m a Customer Success Manager and Project Manager with over 15 years of experience helping SaaS companies and service-based businesses deliver exceptional customer support. ✔ Fluent in English, Spanish, and French — I can connect with your clients globally ✔ Track record of boosting CSAT scores and retention rates ✔ Fast, reliable, and proactive problem-solver ✔ Known for building strong, long-term client relationships ✔ Timely, detail-oriented, and dedicated to your success I’m not just another freelancer, I’m your partner in delivering world-class customer support. Whether you need someone to manage your support team, streamline processes, or resolve client issues quickly and professionally, I’m here to help you keep your customers happy and loyal. Ready to strengthen your customer experience and grow your business? 📅 Let’s set up a quick call — I’d love to learn more about your goals and see how I can help.

Growing businesses need someone they can rely on to keep operations organized, support customers, and ensure nothing falls through the cracks. I'm Gabriela, a Customer Operations and Project Support professional with 5+ years of experience supporting international clients, founders, and cross-functional teams. I help businesses improve customer experience, streamline operations, and keep projects moving through clear communication, strong organization, and reliable execution. My experience combines customer support, onboarding, administrative coordination, project support, and process improvement, allowing me to contribute wherever an extra pair of capable hands is needed. How I can support your business ✔ Customer Support and Client Communication Handle customer inquiries with empathy and professionalism through email, chat, and CRM platforms while maintaining a positive customer experience. ✔ Project Coordination Track tasks, coordinate meetings, follow up on action items, maintain documentation, and support cross-functional teams to keep projects moving efficiently. ✔ Administrative Support Manage calendars, organize inboxes, prepare documents, conduct research, perform accurate data entry, and support day-to-day business operations. ✔ Process Improvement Create and maintain SOPs, improve workflows, organize information, and identify opportunities to make daily operations more efficient. Highlights • Helped more than 10 startups streamline operations, reduce backlogs, and improve customer communication. • Increased customer conversion and product adoption by 30% through strategic onboarding and customer support. • Improved customer satisfaction by 40% by delivering faster and more efficient customer support. • Contributed to a 25% increase in revenue by providing customer insights and market analysis. • Created and delivered more than 30 strategic presentations to support client engagement and business growth. Tools Customer Support: Zendesk, HubSpot, Salesforce Project Management: Asana, Monday, Trello, Slack E-commerce: Shopify Productivity: Microsoft Excel, Power BI, PowerPoint, Google Workspace Communication: Zoom, LinkedIn Other: Canva, AI Tools If you're looking for someone who communicates clearly, takes ownership, and helps keep your operations organized, I'd love to learn more about your business and discuss how I can support your team.

I am a professional with over 15 years of experience working in areas such as training and development, customer support, and AI data annotation. I have been working independently and remotely for over 6 years, providing services to national and international clients (in the US and Europe). I work and collaborate with remote teams around the world. I am detail-oriented, empathetic, and highly responsible, with analytical and communication skills. I have knowledge that combines human behavior with data annotation to help AI models sound natural, accurate, and culturally relevant. How I can help with your project: 1. AI training and data annotation: specialist in conversational data evaluation, RLHF, and fine-tuning LLMs for Portuguese (BR). I focus on semantic and pragmatic accuracy and cultural nuances. 2. Customer support and success: extensive experience in B2B and B2C environments (Telefônica, TIM), ensuring high-quality communication and user satisfaction. 3. Linguistic quality assurance: identification of hallucinations, grammar/syntax correction, and ensuring consistency of tone in AI-generated content. 4. International collaboration: proven ability to work with global teams (Europe, USA) using tools such as Slack, Google Meet, and structured guidelines. I am proactive, detail-oriented, and committed to providing high-quality data that meets rigorous pedagogical and technical standards. Let's work together!

Hello everyone! My name is Giulia, I'm a Customer Service Specialist with a large experience in operations management, graduated in Marketing, fluent English speaker, and a hard worker! I have been working with online businesses for 6+ years in customer service-related areas such as Customer Experience, Social Media, Sales, Project management, etc. I'm familiar with a variety of platforms and tools such as Microsoft Dynamics, Hubspot, Zendesk, LiveChat, Gorgias, Edesk, Freshdesk, ClickUp, Monday, Jira, among others while working for e-commerce/dropshipping (Walmart, Amazon,Shopify) stores, start-ups and technology businesses. I'm a team player who also likes to work independently. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself as well as looking for new opportunities to grow professionally and personally. I also feel confident in leaving my comfort area and working with different things. I'm passionate about everything I put my energy into, I have my own quiet office to work and a high-speed internet connection. My goal is to build a solid long-term relationship with my future hire and if you're looking for a fun, dedicated, hard worker, stop right there, you've found it!  I'd like to know more about your project and I hope you reach out!

Before you scroll past another profile, ask yourself this: Are you really ready to work with someone who treats your business like their own — or are you still gambling on freelancers who just clock in and out?” With over 10 years of experience in customer support, sales, and account management, I help companies solve real problems, build stronger client relationships, and simplify daily operations. Skilled in CRM systems, remote communication, client onboarding, and executive support across IT, retail, natural cosmetics and service sectors. "What sets me apart is a unique blend of commercial acumen, adaptability, and human-centered communication. This combination ensures real value for every client or business I support." My key strengths include: ✅ B2B Sales & Client Management Handled important clients and closed valuable deals by offering the right solutions, building trust, and helping their business grow. ✅ Customer Support & Service Provided friendly and thoughtful support to people from diverse cultures, helping them feel heard, valued, and supported. ✅ Remote Work & Online Sales Led online meetings, wrote clear proposals, and kept smooth communication while working with teams and clients remotely. ✅ Team Training & Support Experience in training and supporting a sales team of 19, helping them refine their approach and consistently hit their targets with measurable results. ✅ Organized, Reliable & Flexible Work well on my own, stay calm under pressure, and adapt fast to new tasks, clients, and ways of working.. 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐚𝐧𝐝 𝐠𝐫𝐨𝐰 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫—𝐬𝐭𝐚𝐫𝐭𝐢𝐧𝐠 𝐭𝐨𝐝𝐚𝐲! 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 • Entrepreneurship (Ongoing) – UniCesumar – Balneário Camboriú • Consultative Sales – ADVB – Porto Alegre – Completed • Commercial Training (Impax Methodology) – Completed • Team Building & Leadership Development – Completed • Public Speaking & Communication – CONQUER – Completed 𝐑𝐞𝐦𝐨𝐭𝐞 𝐑𝐨𝐥𝐞 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐬 - 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲 & 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐇𝐨𝐮𝐫𝐬: (𝟒𝟎+ 𝐡𝐫𝐬/𝐰𝐞𝐞𝐤) Open to freelance, part-time, and contract roles in: • Customer Support & Virtual Assistance • Digital Sales & Remote Account Management • Ad & Content Review (Trust & Safety) • Map Evaluation & Data Annotation • AI Training, Prompt Evaluation & Quality Review 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐂𝐚𝐧 𝐂𝐨𝐮𝐧𝐭 𝐎𝐧 𝐌𝐞 𝐅𝐨𝐫: • Professional customer support via email, chat, and voice — always clear, empathetic, and results-driven • B2B and B2C consultative sales, client relationship management, and lead nurturing • CRM updates, proposal creation, follow-ups, and client onboarding with attention to detail • Order processing, service scheduling, refunds, reschedules, and satisfaction tracking • Calendar coordination, appointment setting, and executive communication • Ticket tagging, tech issue escalation, and proactive customer updates • Content moderation, ad review, and map evaluation aligned with platform safety standards • Calm, persuasive, and culturally sensitive communication — even with demanding clients 𝐁𝐞𝐡𝐚𝐯𝐢𝐨𝐫𝐚𝐥 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 (𝐏𝐃𝐀 𝐀𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭): 𝐉𝐞𝐚𝐧 𝐢𝐬 𝐚 𝐩𝐞𝐫𝐬𝐮𝐚𝐬𝐢𝐯𝐞 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡𝐥𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐯𝐞 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐰𝐡𝐨 𝐞𝐚𝐬𝐢𝐥𝐲 𝐛𝐮𝐢𝐥𝐝𝐬 𝐫𝐚𝐩𝐩𝐨𝐫𝐭, 𝐚𝐝𝐝𝐫𝐞𝐬𝐬𝐞𝐬 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲, 𝐚𝐧𝐝 𝐢𝐧𝐬𝐩𝐢𝐫𝐞𝐬 𝐭𝐫𝐮𝐬𝐭. 𝐇𝐢𝐬 𝐞𝐧𝐞𝐫𝐠𝐞𝐭𝐢𝐜 𝐚𝐧𝐝 𝐞𝐦𝐩𝐚𝐭𝐡𝐞𝐭𝐢𝐜 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐦𝐚𝐤𝐞𝐬 𝐡𝐢𝐦 𝐢𝐝𝐞𝐚𝐥 𝐟𝐨𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐟𝐚𝐜𝐢𝐧𝐠 𝐫𝐨𝐥𝐞𝐬, 𝐬𝐚𝐥𝐞𝐬 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠, 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐫𝐞𝐦𝐨𝐭𝐞 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬. 𝐈’𝐃 𝐁𝐄 𝐆𝐋𝐀𝐃 𝐓𝐎 𝐁𝐑𝐈𝐍𝐆 𝐌𝐘 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 𝐓𝐎 𝐘𝐎𝐔𝐑 𝐓𝐄𝐀𝐌 — 𝐋𝐄𝐓’𝐒 𝐓𝐀𝐋𝐊!