Hire the Best Email Support Freelancers
in Brazil

Your German customers expect fast, clear and friendly support and that’s exactly what I deliver. I’m Marvin, a German Communication Specialist with 5+ years of customer and helpdesk experience. ✔ Native German support (phone, email & chat) ✔ 5+ years experience in helpdesk & customer service ✔ Ticketing systems & structured troubleshooting ✔ Trusted with sensitive customer data ✔ Calm, professional communication – even in stressful situations I’ve always enjoyed working with people. I first discovered that during my time at Teleperformance in Portugal, and later as a full-time online freelancer. Over the years, I’ve gained the trust of large organizations such as the German Pension Insurance (Deutsche Rentenversicherung) and ADAC, who entrusted me with sensitive data and direct customer communication. To deepen my technical knowledge without losing customer contact, I’m currently studying Computer Science and will complete my degree next year, focusing on technical support and troubleshooting. Before working in support, I trained as a landscape gardener. That job taught me the basics of good work: delivering quality, fixing issues when needed, and communicating on equal footing. I’ve kept that mindset ever since — I work transparently, reliably, and with respect for the people I support. If you’re looking for someone friendly, structured and dependable to help your customers with technical issues, I’m here to help. Greetings, Marvin

Laura L. is based in São Paulo, Brazil and has a nice experience working in Customer Support and similar roles, including Monitoring and Internal Support. She's worked at Uber, Shopee, Teleperformance and other big companies for a long time. Currently, I'm gaining valuable sales experience while refining my ability to build professional relationships through effective communication, and I'm also looking for new freelancing opportunities that can help me increase cash flow. Or, as they say in my hood "Gotta make it rain y'all". If you are looking for a reliable freelancer who learns fast, please let me know. I'd love to help out. Kind Regards, Laura L.

Hi! I'm Mariana; I started on Upwork on July 8th, 2021. I'm a fast learner, responsible, and proactive freelancer, the perfect person for your job. I graduated in Languages (Portuguese/English) and post-graduated in English Literature. I have experience working as a teacher, translator and writer both in English and Portuguese. I also have experience with e-commerce business, customer support, and social media since I own a small business. I am flexible and adaptive, can work in a different environment. I have the right attitude to learn new things fast, and I'm committed to delivering an excellent and fast job.

Need help with repetitive tasks, voice projects, or customer support? I deliver quality, speed, and attention to detail. I’m Eugênio, a Brazilian freelancer with 7+ years in customer service, technical support, and backoffice. Recently, I’ve worked on voice recording, data classification, basic SEO, and content tagging — always on time and with excellence. On Upwork, I maintain a 100% positive rating with top reviews for clear communication, commitment, and agility. Specialties: Customer support via email, chat, and phone Voice recording for AI/NLP projects Basic SEO and site classification Remote support and virtual assistance Projects targeting Brazilian Portuguese native users 💻 Tools I’m skilled with: Google Workspace (Gmail, Calendar, Sheets, Docs), Zendesk, Jira, Slack, Twilio Flex, Metabase, Discord, and Pipefy

Customer Support Specialist with 4,500+ hours worked on Upwork and over $20k earned helping companies deliver efficient, empathetic, and professional customer service. I have 3+ years of experience supporting customers across different industries, handling email, chat, and ticket-based support while ensuring fast resolution and a positive customer experience. My background in Pharmacy gives me strong attention to detail, critical thinking, and the ability to explain complex information clearly — skills that are extremely valuable when assisting customers and solving problems efficiently. I can help your business with: • Email and chat customer support • Ticket management and issue resolution • Customer inquiries and troubleshooting • Order and account support • Clear communication with clients and users • Maintaining high customer satisfaction I’m known for being reliable, patient, and highly organized when managing customer requests. My goal is always to ensure that customers feel heard, supported, and satisfied with the service they receive. If you're looking for a dependable Customer Support Specialist who can represent your company professionally and keep your customers happy, feel free to send me a message. I’d be happy to help.

Thanks for visiting my profile! Working nine years as flight attendant made me strongly well trained for providing world class customer service, in addition, gave me a good sense of multicultural aspects. In 2005, I graduated as Bachelor of Language Translator and Interpreter Portuguese/English. After that, I started to accumulate experiences in Languages as general. I lived abroad in English and Spanish speaking countries for 13 years. I have been working as remote freelancer for 4 years and learning about new tools everyday such as: Freshdesk, Zendesk, Freshchat, ConectysOS, Redmine, Atlassian, Slack, Skype, Teamwork and others. I am patient, focused, hardworking, multitasking, fast problem solver and I am looking forward to hearing about your project.