Hire the Best Content Moderators
in Brazil

I am a Trust & Safety professional with a deep-rooted connection to internet culture. Having been immersed in the digital world since a young age, I possess an intuitive understanding of the nuances, slangs, and evolving trends that define online communities insights that often go unnoticed by those less connected to the medium. Currently working at Concentrix and previously at TP, I have extensive experience in Online Content Moderation for both global social media platforms and high-traffic gaming environments. My work goes beyond simple policy enforcement; it involves a sophisticated analysis of user intent and the mitigation of emerging risks to ensure platform integrity and user wellbeing. My background is uniquely multidisciplinary: Technical Core: Pursuing a degree in Computer Science and experienced in IT Support and Hardware, allowing me to understand the technical infrastructure behind digital interactions. Creative Insight: My experience with Web Design and UX helps me understand how platform interfaces influence user behavior. AI-Driven Efficiency: I am fascinated by Artificial Intelligence and utilize it to optimize my learning and daily workflows. I am a bilingual professional(Portuguese/English) committed to building safer digital spaces through a combination of technical expertise, empathy, and a "native" understanding of the internet's complex social fabric.

Hello! I am a Creative Customer Support Specialist, Social Media Moderator, and native Portuguese speaker with a passion for human connection and communication. While my academic background is in Accountancy—which gave me bulletproof organizational skills, sharp attention to detail, and a love for efficient processes—my true calling is in the creative world. For the past 7 years, I have thrived as a professional music teacher, muralist, and workshop instructor. I successfully manage my own art business online, meaning I handle the entire customer journey daily: from welcoming new followers on Instagram and answering direct messages to closing sales and managing client relationships. I have also founded and hosted creative workshops and artistic gatherings for women, building and moderating close-knit communities from scratch. Furthermore, I love video and audio creation. I created a YouTube channel where, with just 6 videos, I gained over 600 subscribers and hit over 20,000 views on a single video. This taught me what truly engages an audience. How I can add massive value to your business: • Social Media Moderation: Managing and responding to comments/DMs on Facebook, Instagram, and WhatsApp with an authentic, friendly tone. • Customer Support (Tier 1): Handling emails, live chats, and ticketing systems in Portuguese and conversational English. • Community Management: Engaging with your audience, hosting online spaces, and building brand loyalty. • Creative & Visual Eye: Understanding aesthetic trends, which makes me perfect for design, art, or modern lifestyle brands. I am reliable, highly organized, and ready to make your customers feel heard and valued. Let's work together!

I've been working with Customer Support and Content Moderation from home since the beginning of the pandemic, but I've also worked in similar jobs ad loc. I'm extremely confident in my conversation skills, and I can certainly assure you that my work is extremely rational, logic-centric, straightforward, and efficient.  = Customer Support experience = I've worked with Customer Support for nearly 6 years, resolving most issues and directing customers in the right direction. I'm confident that I have what it takes to put the customer in the very first place, while always maintaining the highest level of respect and attention. = Content Moderation = My experience with content moderation came from two projects within Mod Squad related to the gaming industry. My goal was to promote a more pleasant and welcoming environment for users. In one of them, the work was done on Discord, so my job was to identify violations of community rules and apply the necessary actions. In the other project, I worked dealing with complaints from users, whose content I reviewed and analyzed, comparing them to the company's policies, which gave me fundamental tools and insights to base my actions on. The content I moderated included texts, images, and videos. Most of what I had to deal with was racism, homophobia, pedophilia, and cases of abuse. For these, I developed an eye for quick identification. = Objectives = While I've worked mostly with Customer Support over the years, I'm seeking to expand my experience in Content Moderation, as this has always been a very fun experience for me, and I'm willing to learn whatever it takes to take it to the next step. You can definitely count on me for a pretty straightforward and thorough work. I'm extremely cooperative and I'm always looking forward to all my teammates having the best experience possible while working with me. Feel free to connect with me if you want someone that always loves to know how exactly things works so that everything go as smooth as possible. I have an extremely flexible schedule and would love to be able to provide my expertise over the years.

Professional with 5+ years of experience in Trust & Safety, content moderation, advertisement compliance, and AI-assisted analysis. Strong background in policy enforcement, user safety, risk mitigation, and process improvement across global online platforms. Experienced in working with AI tools, public policies, and SLA-driven environments. Known for adaptability, analytical thinking, and high-quality performance in fast-paced digital operations. Experiences in Big Techs as Bytedance, TikTok, Wipro and Microsoft.