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At a Glance: Transcription

A transcriptionist converts audio recordings, handwritten notes, or other communications into typed documents, with a focus on both efficiency and accuracy. As well as exceptional typing skills, a transcriptionist has a keen ear, an eye for detail, and a firm grasp of the language. Engaging the services of a professional can save you time and hassle on a variety of projects.
Within the world of transcription, there are several specialties. Medical transcription entails converting physicians’ voice recordings or handwritten notes into typed reports; doing so requires knowledge of medical and pharmaceutical terminology. Likewise, legal transcriptionists, who convert recordings of depositions and hearings, need to be versed in legalese. Other transcriptionists may be especially skilled in multiple-speaker recordings, such as those from a recorded conference or roundtable, or in creating documents from non-audio media such as PowerPoint presentations. The professional transcriptionists on Upwork can provide you with verbatim documents or ready-to-read, edited documents, depending on your needs. Just as important, they can proofread the documents for accuracy and flag any queries.

Design

What Are Web Fonts and Why Are They Important?

Web fonts were developed to allow designers to use custom fonts that aren’t available on computers while still ensuring their design (and overall branding) remains consistent no matter who’s viewing it, or where. Learn more about web fonts, things to consider when using a web font, and how to optimize web fonts for your site or app.

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March 24, 2017

Customer Support

What is Interactive Voice Response (IVR)?

Interactive voice response (IVR) is an automated telephone system that interacts with callers and gathers information about the purpose of the call to route callers to the appropriate individual or department.

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March 24, 2017

Customer Support

Customer Experience Trends to Look for in 2017

Customer experience (CX) refers to the interactions between a customer and an organization that occur for the duration of the business relationship. In recent years, customer experience has grown in value to supersede product quality, value, and customer service.

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March 23, 2017

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