Hire the Best Zendesk API Development Specialists

Integrated systems rarely break on the first successful API call. They break three weeks later: a failed Shopify webhook, an ERP order that never synced, a CRM contact missing from the pipeline, or POS inventory that no longer matches the store. I build and fix the middleware/API layer behind those systems. My strongest work is around Shopify, ERP, CRM, POS, and Laravel-based backend systems where product data, orders, inventory, customers, payments, and reporting all need to stay aligned. What I usually handle: - Shopify / Shopify Plus integrations and custom commerce workflows - ERP and CRM syncs: Acumatica, Salesforce, Zoho, HubSpot, SAP-style systems - POS and inventory workflows: Clover, store operations, loyalty, order flows - Laravel/PHP middleware, APIs, webhooks, queues, cron jobs, retries, and logs - Admin dashboards, reporting panels, and operational data models - Production debugging where the issue is hidden across multiple systems Relevant background: - Built and supported systems handling 24k+ products, 3M+ users, and 2,000+ locations - Led technical delivery across teams of 20+ - Worked across Shopify, Shopify Plus, Magento, BigCommerce, Acumatica, Salesforce, Zoho, Clover POS, Laravel, REST/GraphQL APIs, PostgreSQL, MySQL, AWS, Firebase, and payment systems I also take on SaaS MVPs and React Native app work when the project depends on backend architecture, integrations, subscriptions, analytics, or production stability. If your store, ERP, CRM, POS, or internal dashboard is held together by fragile syncs and unclear data flow, I can help trace where it breaks and make the system reliable.

Is your support team still doing work that should run itself? Manually routing tickets, chasing follow-ups, or managing three platforms that don't talk to each other — that's exactly the kind of friction I eliminate. I help SaaS companies, e-commerce brands, and agencies optimize and automate their customer support and CRM operations using HubSpot, Zendesk, Intercom, and Freshworks — so their teams spend time on customers, not configuration. 💡𝐖𝐡𝐚𝐭 𝐈 𝐝𝐨 • AI chatbot setup that handles real conversations, not just basic FAQs • Zendesk workflows, SLAs, triggers, automation, and ticket routing built to scale • HubSpot lifecycle automation, email sequences, and pipeline management • Intercom onboarding flows and FIN AI chatbot configuration • Cross-platform integrations via API, Zapier, and Make 🏆𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 ✅ 500+ completed projects on Upwork ✅ 21,000+ hours on Upwork ✅ 400+ five-star reviews ✅ Excellent Job Success Score | Top Rated ✅ $400k+ earned 🎖️𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 ⚙️𝐂𝐑𝐌𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 • HubSpot setup and optimization • Zendesk and Freshdesk configuration • Intercom workspace setup and automation • Multi-brand and multi-region helpdesk architecture • CRM migrations and cleanup 🤖𝐀𝐈 𝐚𝐧𝐝 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 • AI chatbot implementation • Intelligent ticket routing and triage • SLA and escalation workflows • Customer onboarding automation • Automated email sequences • Process optimization and automation 🔗𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 • API integrations across platforms • Shopify, Slack, Zapier, Make, and custom integrations • Reporting dashboards and analytics • Help center and knowledge base optimization 🟠𝐇𝐮𝐛𝐒𝐩𝐨𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • CRM, Marketing Hub, Sales Hub, Service Hub implementation • Email automation, campaigns, and personalization • Reporting, dashboards, and attribution tracking • Data management, segmentation, and lifecycle automation 🟢𝐙𝐞𝐧𝐝𝐞𝐬𝐤 / 𝐅𝐫𝐞𝐬𝐡𝐰𝐨𝐫𝐤𝐬 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • Helpdesk and ticketing architecture with agent workspace optimization • Advanced workflows, triggers, SLAs, and business rules • AI bots, live chat, and messaging systems • Freshcaller, and Zendesk Talk • Zendesk Explore and Freshworks Analytics • Freshservice ITSM setup, incident management, SLA policies, and ticket management 💬𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • Customer onboarding and lifecycle messaging • Help center and knowledge base management • Advanced FIN AI chatbot setup • AI-powered conversation workflows & routing 🎯𝐑𝐞𝐜𝐞𝐧𝐭 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 • Implemented AI-powered ticket routing for high-volume operations • Built HubSpot lifecycle automation and lead scoring systems • Configured Zendesk workflows with automated SLAs and escalations • Deployed Intercom automation flows and chatbot experiences • Optimized Freshdesk environments for ecommerce customer support • Integrated CRM and support platforms with external business tools 📩𝐋𝐞𝐭’𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 If you're looking to automate support operations, clean up your CRM, or implement AI-powered workflows, let's talk. I'll tell you exactly what's possible for your setup.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

I’m a dedicated Customer Support and Customer Success professional with over 15 years of experience helping customers and businesses build positive, lasting relationships. My background spans telecommunications, e-commerce, online marketplaces, education, and retail, where I’ve provided support through email, chat, and ticketing systems, resolving inquiries, billing concerns, technical issues, refunds, order management, and account-related requests. I’m experienced with tools such as Zendesk, Shopify, Help Scout, Hiver, Gmail, Slack, Notion, and various CRM and helpdesk platforms, allowing me to efficiently manage customer interactions and ensure timely resolutions. Beyond support, I bring experience in customer success, service recovery, and conflict resolution, working closely with customers, teams, and stakeholders to find solutions that create positive outcomes. As a former Knowledge Coach, I’ve also trained and mentored team members, conducted quality reviews, and helped improve processes and customer experiences. I thrive in fast-paced remote environments and am known for my empathy, strong communication skills, attention to detail, and commitment to delivering outstanding customer experiences. My goal is always to make customers feel heard, supported, and valued while helping businesses maintain high levels of satisfaction and trust.

✨ Senior API Integration & AI Automation Specialist | LLM & OpenAI Expert ✨ Core Expertise: API Integrations • AI Agents • LLM Applications • OpenAI API • Payment Gateways • ERP Systems • Chatbots • Microservices • Marketing Tools • Healthcare Systems • Financial Platforms • Middleware • CRM • Social Media APIs • Databases • E-commerce • Workflow Automation • HubSpot • Salesforce • QuickBooks API • NetSuite Integration • Odoo ERP Development • Zoho Books API I help businesses connect platforms, automate workflows, and build scalable AI-powered systems using APIs, LLMs, and modern backend technologies. My expertise includes API integrations, AI agents, OpenAI-powered applications, payment gateway systems, CRM/ERP synchronization, workflow automation, and custom middleware development. I focus on building reliable integrations that improve operational efficiency, reduce manual work, and scale smoothly with business growth. Core Expertise: ✔ API Integrations ✔ AI Agents & LLM Applications ✔ OpenAI API & Automation ✔ Payment Gateway Integrations ✔ QuickBooks & Xero Integrations ✔ CRM & ERP Systems ✔ Twilio, WhatsApp & Messaging APIs ✔ Webhooks & Microservices ✔ Healthcare & Financial Systems ✔ E-commerce Integrations ✔ Custom Backend Development Tech Stack: Node.js • NestJS • Python • FastAPI • Express.js • PostgreSQL • MongoDB • Redis • REST APIs • GraphQL • Docker • AWS • Firebase I’ve worked on integrations involving payment platforms, accounting systems, AI chatbots, communication APIs, SaaS products, and enterprise workflow automation systems. Why clients work with me: ✅ Clean and scalable architecture ✅ Fast communication and reliable delivery ✅ Business-focused solutions ✅ Long-term maintainable systems ✅ Strong debugging and problem-solving skills If you need an experienced developer to build secure integrations or AI-powered automation systems, feel free to invite me to your project or schedule a quick chat. Full Stack Developer | MERN Stack Developer | Base44 Developer| React.js Developer | Next.js Developer | Node.js Developer | JavaScript Developer | Web Application Development | Custom Web Applications | SaaS Development | MVP Development | Startup Developer | Scalable Web Applications | Backend Developer | Frontend Developer | API Integration | REST API Development | GraphQL API | API Developer | Third-Party Integrations | Payment Gateway Integration | Stripe | PayPal | CRM Integration | HubSpot | Zoho| Salesforce | Dashboard Development | Admin Panel Development | Automation Developer | Workflow Automation | Zapier | Make | Integromat | n8n | Database Design | MongoDB | PostgreSQL | MySQL | Firebase | Supabase | Redis | Real-Time Applications | Web Performance Optimization | Responsive Web Design | Tailwind CSS | Modern UI/UX | Cloud Deployment | AWS | Vercel | Docker | CI/CD Pipelines | GitHub Actions | Serverless Architecture | Microservices Architecture | Secure Authentication | JWT | OAuth) | Role-Based Access Control | RBAC | SaaS Platforms | Marketplace Development | Booking Systems | ERP Systems | CRM Systems | Scalable Backend Systems | Twilio API | WhatsApp API | SMS API | Messaging API | VOIP Systems | Cloud Telephony | Call Automation | Auto Dialer Systems | IVR Systems | Call Routing | WebRTC | SIP Integration | Call Recording & Analytics | CRM Calling Integration | QuickBooks Online Integration | QBO Automation | Accounting Workflow Automation | Financial Data Sync | Invoicing & Payments Sync | Expense & Transaction Automation | Bookkeeping Integrations | POS to QuickBooks Sync | Payroll & Reporting Automation | NetSuite Integration | Odoo ERP Development | Zoho Books API Integration | ERP & Accounting Software Integrations

🚀 Zendesk & Freshdesk Expert | 10+ Years Experience | API, Handlebars, jQuery, JavaScript, Bootstrap With 10+ years of experience in Zendesk & Freshdesk, I specialize in system implementation, customization, and optimization. As an authorized Freelancer Partner, I help businesses streamline workflows, enhance automation, and improve customer support efficiency. 💡 Key Expertise: 🔹 Customization & Branding: Handlebars, jQuery, JavaScript API, Bootstrap, and UI enhancements. 🔹 Automation & Optimization: Advanced triggers, macros, workflows, and SLA configurations, etc. 🔹 Integration & API Development: Connecting Zendesk/Freshdesk with CRMs, ERPs, third-party tools, and many more. I’m here to optimize your support system, automate processes, and improve customer satisfaction! Let’s chat! 🚀