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Rating is 4.8 out of 5.
4.8/5
based on 105 client reviews
  2. Admin & Customer Support Talent
  3. Customer Service Representatives
  4. (Current) Zendesk API Development Specialists
  • $38 hourly

    • 4.9/5
    • (119 jobs)
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these softwares for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    T-SQL
    Microsoft SQL Server Reporting Services
    Microsoft SQL Server
    Node.js
    Freshsales CRM
    Email Handling
    Email Marketing
    .NET Framework
    Customer Relationship Management
    Shopify Templates
    Shopify
    API Integration
    Freshdesk
    Zendesk API
    Zendesk
  • $80 hourly

    • 5.0/5
    • (16 jobs)
    I'm an experienced web developer with dozens of Zendesk apps developed in my recent past. The apps I've created include: - integrations to 3rd party systems (Microsoft Dynamics, Salesforce, Knack, custom systems) - creation of flows that meet your business needs - secure API calls to various systems
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Angular
    JavaScript
    Zendesk API
    Zendesk
    Article Writing
    Content Management
    English to Italian Translation
  • $20 hourly

    • 4.8/5
    • (246 jobs)
    I have more than 10 years of experience in Software development, Design, Integration and deployment. My expertise are: Microsoft Dot Net Technology, especially ASP.Net with C#, Web Forms, MS Ajax, ADO.Net, Entity Framework, MS SQL Server, WCF. Other expertise includes: Zendesk Setup, Zendesk Configuration, Zendesk Customization, Zendesk Apps development, HubSpot to Zendesk migration. Dot Net Nuke, Sitefinity, Umbraco, Orchard Framework, EPi Server, I am a Zendesk Expert, having excellent knowledge of Zendesk Customization(Branding), Zendesk API, Zendesk Single Sign On etc. I am here to fulfill you business need through my expertise and serving you in a best and cost effective manner. My priority is 100% customer satisfaction.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Zendesk API
    Umbraco
    Razor Template Engine
    HTML5
    jQuery
    LINQ to Entities
    LINQ
    nopCommerce
    DNN
    ASP.NET MVC
    Sitefinity
    ASP.NET
    C#
    .NET Framework
    Zendesk
  • $89 hourly

    • 5.0/5
    • (178 jobs)
    Hi there! Andrei is here. I am a Top Rated Zendesk Expert (+9 yrs). Recognized The Wise One by Zendesk (Community Day 2021) 🧙‍♂️ ⚠️⚠️⚠️ I take on limited new projects atm. I recommend our automated Zendesk Health Check service (visit - pythia.cc/products/health). Save $1000s and get the best setup ever. 🏆 My most remarkable Zendesk implementation is the long-term project with the largest POD startup (300+ agents). I helped to migrate from Intercom to Zendesk, then optimized and configured the multi-tenant Zendesk instance. ZENDESK The typical use cases ("pains"), where I can help, are: 🤔 Understand if you are using Zendesk at maximal scale (Zendesk Health Diagnostics) 🤔 Setting up your "fresh" Zendesk account using best practices in customer service 🤔 Optimize your current workflows to prevent losing tickets and responding too late 🤔 Clean and reboot your old heavy Zendesk account to get the rocket-star support platform 🤔 Explore and compare how your agents perform using custom Zendesk reporting My Zendesk expertise covers: ✅ Support system migration (from Gmail, Outlook or any ticketing / CRM system) ✅ Channels setup (Zendesk Support, Chat, Talk, Guide, Text, custom integrations) ✅ Ticketing workflow setup and optimization (Forms, Channels, Macros) ✅ Business processes automation setup and scaling (SLAs, Triggers, Automations) ✅ Help center (aka Zendesk Guide) setup & branding ✅ Basic and advanced reporting and agents KPI system creation (in Zendesk Insights) ✅ Developing of the custom Zendesk apps (with yours or my developers) What makes me outstanding: 👑 Scientific background – I have structured thinking and data analytics skills. 👑 Consulting background – I use efficient and proven methodologies in my work. 👑 Multi-domain experience – I have rich practical knowledge in many business domains. I use my own special step-by-step structured approach and templates (using Google Docs) for Zendesk implementation based on next methodologies: 📗 CJM (Customer Journey Mapping) – great customer experience analytics and management methodology allowing your support system to be really customer-centric. I use it by implementing workflows via ticket fields and forms in Zendesk. 📗 KCS (Knowledge Centered Service) – mature and advanced support and service management methodology (supported in Zendesk via official Knowledge Capture app). I use it for creating knowledgebases for efficient customer self-service. 📗 NPS (Net Promoter Score) – well-known customer loyalty analytics and management methodology (is present in Zendesk as NPS Surveys). I use it for analyzing customer feedback and defining the most critical drivers in general and support-related customer experience. ☝ I guarantee you a free exploration call to discuss your business needs before you decide to hire me. Happy Support!
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Zendesk API
    IBM SPSS
    IBM Watson
    Natural Language Processing
    Business Process Modeling
    Business Process Management
    Market Research
    Business Development
    Business Consulting
    Market Research
    Zendesk
  • $25 hourly

    • 5.0/5
    • (28 jobs)
    Beginning my career from late 2012 I have been mostly focused on using the web technologies to solve the business problems and create value to the company. I have 7 years of expertise in PHP and MySQL related applications with hands on experience with frameworks like Codeigniter, CakePHP 3 , Laravel, Lumen and CMS like WordPress with experience in both theming and plugin development. Besides that, I have worked with core Javascript applying ES6 standards in various websites, Zendesk Guide Design, Zendesk App Framework. I can do my own design fixes and can make HTML and CSS design from the XD or PSD provided. I am able to use version control system like Git to track the work and easily set it up in a server with ssh access. I have experience with deploying apps in Amazon EC2, Google Compute Engine and Google App Engine. I have been able to solve the business problems and satify needs customer through the company. If you are looking for the person who will focus on quality, keeps posting and knows kanban to make management easier then look no more.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Storybook
    Jest
    Zendesk
    Firebase
    Airtable
    Laravel
    Node.js
    WordPress Plugin
    Next.js
    React
    HTML5
    CSS 3
    PHP
    TypeScript
  • $40 hourly

    • 5.0/5
    • (41 jobs)
    I solve technological problems. I offered my skills to assist big multi-brand companies. I’ve worked as a Customer/Technical, Web tester, Web designer, Customer Support, Project Manager, Telemarketer, and Virtual Assistant, chat and email support, data entry. I go above what’s needed to ensure that you and your customers are satisfied with my performance. I am experienced in using platforms such as Zendesk, Shopify, Manychat, Klvyio, Wrike, Jira, Wix, Zopim, Rapidcore, Google Docs, MS Office, Freshdesk, CRM, Salesforce, and Payment platforms. I solve things, whether I knew it before or not I will make it happen. Fire and forget. I am a confident developer and I look forward to learn more about your next project and work with you!
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    English
    Shopify
    Software Testing
    PHP
    Zopim
    Wrike
    General Office Skills
    Game Testing
    Zendesk API
    Zendesk
    Web Testing
  • $70 hourly

    • 4.9/5
    • (115 jobs)
    I am a business automation strategist with international experience and MSc in Politics from the LSE University (the London School of Economics and Political Sciences). As a certified Monday.com Partner and an expert in 240 sales and operations tools (CRM, marketing automation, social media, analytics, email marketing), I have implemented business process optimisation and automation strategies for companies in Europe, the USA, the UK, Canada, Singapore, Hong Kong, the UAE, Saudi Arabia. 🌍 1. I am an expert in sales funnels, marketing automation as well as CRM integrations. I can create: - Sales funnel strategy - User-generated content strategy. - Recommend the best CRM for your sales funnel strategy - Create a team workflow and tasks based on your sales funnel and business goals - Implement sales funnel analytics - Integrate CRM in your sales funnel -Integrate email marketing automation with other channels (SMS, Whatsapp, social media, push notifications, ads retargeting) - Outline and implement B2B LinkedIn lead generation strategy - Digital marketing roadmap/strategy (social media strategy, PPC, referral traffic, influencers strategy, content strategy, email marketing strategy) Just some of the tools I work with: -Website building platforms: WordPress, Shopify, Squarespace -Email marketing automation: Convertkit, ActiveCampaign, Mailchimp, Getresponse, Klaviyo, Drip; -Landing Page Builders: Leadpages, Unbounce - CRM and marketing automation: Hubspot, Agile CRM, Ontraport, Infusionsoft, Close.io, Zoho, Nimble, Autopilot, ActiveCampaign, Pipedrive, ConvertKit, Klaviyo, Copper CRM. - Call tracking: Aircall, CallRail - Social media: Tailwind, manychat, socialpilot - Form building: Typeform, Gravity Forms, Leadformly, Jotform - Business analytics: Klipfolio, Google Analytics - Course building: Teachable, Thinkific, Kajabi. - Strategy and workflows planning tools: clickup.com, process.st, Asana, Wrike, Airfocus. I have created strategies and automation for niches: -Healthcare And Wellness -Events -Self-Development -Finance -Fintech -Crypto -Cannabis -Marketing -Business Development -Security -E-commerce -SaaS Companies -Personalized Services -Consulting 2. I develop Shopify, Wordpress and Squarespace websites and integrate marketing automation tools. 3. I develop Content Strategies that are aligned to Your buyer personas and marketing automation. • Inbound Marketing Strategy • Content Strategy • Thought Leadership Strategy • Interactive Content (quizzes, calculators, surveys, personality tests) 4. I help You plan and build online courses on Thinkific, Kajabi, Teachable or any other e-learning platform and integrate it with automation tools. I DO NOT OFFER: - Ads strategy and management - Team management services - Graphic design services - Hourly projects How do we start working together? Contact me for short 30 min consultation.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Process Optimization
    Zendesk
    Process Integration
    Automated Workflow
    Pipedrive
    Project Workflows
    Process Improvement
    Sales
    Customer Relationship Management
    CRM Automation
    ActiveCampaign
    HubSpot
    Marketing Automation
    Marketing Operations & Workflow
    Zapier
  • $80 hourly

    • 5.0/5
    • (86 jobs)
    Hello there! I'm thrilled to have the opportunity to introduce myself and showcase how I can assist you in achieving your business goals. With over 20 years of experience in the industry, I am a certified Zendesk implementation expert and possess a strong background in customer experience. My expertise extends to exceptional management, operations and proficiency in knowledge management software. Throughout my career, I have had the privilege of working with diverse businesses, including small enterprises, healthcare organizations, and home service professionals. I understand the unique challenges faced by these sectors and I am passionate about helping them grow and thrive. As a Zendesk expert, I possess an in-depth understanding of the platform and its capabilities. I can efficiently tailor Zendesk to meet your specific business requirements, ensuring seamless integration, improved customer interactions, and enhanced operational efficiency. My expertise also extends to configuring Zendesk workflows, automations, and reporting, enabling you to gain valuable insights and make data-driven decisions. My extensive customer experience background allows me to optimize your customer service operations, ensuring that every interaction is positive and impactful. I am well-versed in developing customer support strategies, implementing best practices, and training teams to deliver exceptional service. By focusing on enhancing customer satisfaction and loyalty, I can help you build lasting relationships and drive business growth. One of my key strengths lies in my exceptional management skills. I excel at identifying and resolving issues promptly, ensuring that customer concerns are addressed effectively. By implementing streamlined processes and establishing proactive communication channels, I can help you minimize customer escalations and maximize customer retention. Furthermore, my proficiency in knowledge management software (eg. Guide, Trainual, Whale.io) enables me to create comprehensive and accessible knowledge bases, automate training and more. This empowers your customers and support teams with the information they need, leading to faster issue resolution and improved self-service capabilities. I am adept at organizing, updating, and optimizing knowledge bases to ensure that they remain valuable assets for your organization. Overall, I am truly excited about the opportunity to leverage my expertise and passion to support your business growth. I am committed to delivering exceptional results, exceeding your expectations, and making a positive impact on your organization. Let's collaborate and take your business to new heights together! Feel free to reach out to me with any inquiries or project opportunities.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Online Reputation Management
    Project Management Software
    Knowledge Management
    Business Operations
    Training Design
    Software Configuration Management
    System Configuration
    Ticketing System
    Customer Relationship Management
    Process Improvement
    Customer Service
    Management Skills
    Helpdesk
    Zendesk
  • $25 hourly

    • 5.0/5
    • (2 jobs)
    I am a web developer and I can create full-stack web apps front end and back-end. I can also use no-code development platforms like bubble.io, adalo, appgyver, airtable. We can connect your app to 3rd party app with all custom API solutions like Zendesk, Coda, Shopify API In this way, you will be able to change features such as button shape, text color, image size, etc. later on yourself. You should check my personal website for my project iamenes.com You can see my theme list on bubble.io bubble.io/contributor/ef-studio-1531771056020x425197825301438600 Kind regards, Enes EFE
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Zendesk API
    Shopify Apps
    API
    Contentful
    CSS
    HTML
    React
    Firebase
    JavaScript
    Low-Code Development
    No-Code Development
    Web Application
  • $25 hourly

    • 5.0/5
    • (70 jobs)
    ✅ Top Rated Senior .Net developer & Full stack developer with extensive experience in ASP.Net, C#, .Net Core, EF, PHP, API's ✅ Have created web apps using Angular 2+, Vue.js, React.js & Redux, Wordpress, Wix, Squarespace. ✅ Built eCommerce stores on Shopify, Shopify Plus, Salesforce Commerce Cloud, Bigcommerce, and LightSpeed. ✅ Hands-on experience in building API's and Integrating various API's. ✅ Available to start immediately. 18+ yrs of development experience | Awesome Designs | Flawless Coding | High Conversion Rate | On Time | Quality Driven | Excellent Communication Skills | Round the Clock Availability | Product development | Leadership to drive results I create business grade web / mobile app solutions and strive to deliver software of brilliant quality using the SOLID principles, TDD approach, agile methods for rapid iteration. I'm a self-motivated professional with a strong work ethic and productive self-starter with success being a freelancer on Upwork. I'm a great team-player, have participated in multiple projects, joining large teams, effectively co-working with other professionals and I provide the following services - Web Applications development - .Net, C#, ASP.NET Core, MVC, Angular, Web API, JavaScript, JQuery, Knockout, Node JS, AJAX, Reactjs, Ruby on Rails and Razor. Mobile Applications development - iOS, Android, and Windows Phone via Xamarin (MVVM Cross and Xamarin Forms), React Native, Ionic and Flutter. Cloud Services - AWS and Azure. Desktop Applications development - C#, WCF Data services, MS Access, OData and Win Services. Microsoft SQL Server, Reporting Services, N-tier application design, ORM, LINQ, Entity Framework, MVVM, Silverlight, AJAX, K2 Blackpearl, SharePoint Development, Salesforce, SharePoint, ERP/RFID Listener services and Microsoft Dynamics CRM API Development: Amazon MWS, Bigcommerce API, Zendesk API, Quickbooks API, Chargebee API, Recurly API, Shopify API, Ebay API, Walmart API, Wish API, Endicia API and Most Restful API's Project Management: I have worked with diversified teams and have managed to deliver high quality products. I have experience with various project management tools and issue or bug tracking tools. I have experience with waterfall model, agile and scrum project management models. Technical Project Management: I bring in a mix of technology and project management which makes me to monitor project progress and deliver high quality products. I am available to start immediately. Please leave me a message to discuss further. UI/UX --------- Angular Reactjs/Redux Bootstrap HTML, CSS Vue.js Bigcommerce Stencil, Shopify Liquid, Shopify Plus, Salesforce Commerce Cloud Programming ----------------- ASP.Net, VB.Net, C#, .Net core, MVC, Java, Entity Framework, JSon, MS Access, XML, Node.js, Java Scripts, Xamarin, Telerik, Kendo UI, Crystal Reports, PHP CMS/Frameworks: ------ Wordpress, Laravel, DotnetNuke, Umbraco, Squarespace, Wix, Contentful Databases ------------- SQL Server, MS Access, MY SQL, Cosmos DB, MongoDB, Dynamo DB, Oracle API's ------- Freshdesk APi, Zendesk API, Freshsales API, FreshMarketer API, Unbounce APi, Google docs API, Quickbooks APi, Adwords API, Shopify API, Bigcommerce API, Amazon MWS/SP-API, UPS API, Fedex API, DHL API, USPS API, eBay API, Most REST API's, Twilio API, Unbounce API, Sage API, Kronos API, OCAPI 3rd Controls: --------------- Telerik, KendoUI, AG-Grid, Material components, Reporting, Crystal reports Cloud -------- AWS, GCP, Azure, CI/CD Visualization Tools ---------------------- Power BI Search --------- Elastic Search, Apache Solr Identity --------- Amazon Cognito, Azure Active Directory, Okta, Auth0
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    React Native
    Angular
    Shopify Plus
    Shopify
    API Development
    React
    Node.js
    C#
    Laravel
    ASP.NET
    ASP.NET Core
    .NET Framework
    ASP.NET MVC
    ASP
  • $80 hourly

    • 4.9/5
    • (94 jobs)
    I am one of the top-rated programmers on Upwork. That will guarantee your project will be treated as a professional. No matter how small it is. I've strong analytical skills, allowing me to take a project from prototype to production while still retaining speed and maintainability. I've more than 9 years of experience as a full-stack programmer. I am developing from scratch into a well-done application, including requirement engineering, database design, back-end process, API, and an attractive user interface. All build with quality first. For me, providing a high quality of work and precise estimation is a must. In simple wording, I'm an expert on: Back-end: NodeJS, PHP, .Net/C#, MySQL, SQL Server, Oracle Front-end: Javascript, CSS, Angular 1 & 2, BackboneJS, jQuery, RequireJS, Twitter Bootstrap Infrastructure: Docker, Vagrant, Linux server, Windows Server, Basecamp, JIRA, Git, SVN =================================== As a professional, I have client-friendly policies and practices that apply to all my clients: + All work products, source code, etc., belong to you. That's your right. + You don't need to have a server. I can provide it. + I transfer finished work to a client's servers at no cost. + I don't charge for moving their application elsewhere. + I provide to my clients all root/admin access (ssh, cPanel, etc.). + You're welcome to login in at any time. + Many more. E.g., fast response to your message, providing budget and time estimations, send daily progress, etc. Please do not hesitate to contact me. I don't mind offering some advice and guidance (at no cost). I logged my time and charge just for my code I write. Not for advice, guidance, discussion, estimation, etc.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    iPhone App Development
    Laravel
    AngularJS
    React
    Java
    Node.js
    Android App Development
    Adobe PhoneGap
    WordPress Plugin
    JavaScript
    Symfony
    CakePHP
    C#
    SQL
    PHP
  • $42 hourly

    • 4.8/5
    • (247 jobs)
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (9+ yrs), Freshdesk expert (6+ yrs), Kustomer Expert(2+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk's new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from the Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean up the Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure the agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. As a Zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (Zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot set up and customization. ✅ Social media integration (Facebook, Instagram, Youtube, Whatsapp, Messenger). ✅ Basic and advanced reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include:- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to Freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automation, Scenario Automation etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach to Zendesk implementation, and I can suggest you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am Top rated Zendesk specialist with more than 22000 hours of work experience on Upwork. Please check my work history of more than 200 successful projects for proof of providing you 100% genuine work. 🏆 I have a Master of Computer Applications (MCA) degree. ⭐ I have also set up and managed several marketing campaigns for manufacturing companies, real estate, training institutes, and online stores, using various email marketing and marketing automation software such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring, etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third-party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot, etc.) ⭐ WordPress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    HubSpot
    Help Scout
    Gorgias
    API Development
    API Integration
    Scripting
    jQuery
    JavaScript
    Customer Relationship Management
    Microsoft SQL Server Programming
    Shopify Theme
    Shopify
    Zendesk API
    Freshdesk
    Zendesk
  • $100 hourly

    • 5.0/5
    • (15 jobs)
    My passion is creating continuously great customer service experiences. While many can implement the technical aspects of Zendesk, my background in operations and customer service management sets me apart. I oversaw operations at Mellow Inc, from product concept through more than 2400 units deployed and supported. Before Mellow, I scaled Kumu Wellness from a one person department to over 300 in less than 12 months. These experiences and many more allow me to guide companies experiencing growth far better than most. I see a larger picture and I know how to look out for pitfalls along the way. I specialize in working with small companies that have reached the stage where a structured approach to scaling is required. I can help you streamline your support and operational departments, and I am happy to take on projects that require a short or long term commitment. Regardless of project timeframe I always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term. Here is a quick overview of what I can help you with: - Customer self-help. Creating a strategic Help Center/FAQ - Automating and streamlining ticket processing. Setting up macros, triggers and automations that utilize all of Zendesk's tools - Team building. Establishing a coherent onboarding process to make scaling easier. - Data drives everything. Standardized reporting through Zendesk providing transparency to all stakeholders. A fast pace of iteration allows processes to be maintained proactively in a competitive environment. - Translating business requirements into actionable tasks for software/development staff. Typically I approach projects in the following way: - Get a general understanding of the business. - Analyze current infrastructure. - Generate a proposal, so you understand exactly how I will reach your stated goals. Get in touch, lets discuss how I can help your business reach your goals!
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Google Apps
    Logistics & Shipping
    Customer Service
    Startup Consulting
    Shopify
    WordPress
    Mailchimp
    Trello
    Atlassian JIRA
    Zendesk
  • $45 hourly

    • 4.7/5
    • (262 jobs)
    TOP RATED PLUS ZENDESK EXPERT (10+ yrs) ⭐⭐⭐⭐⭐ Over the past 10+ years, I specialize in: ✅ Zendesk (Guide) Help Center theme customization (Branding) ✅ Zendesk's new account setup and configuration using best practices. ✅ Improve current ticket workflow to speed up the reply process and prevent the skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ✅ Clean up the Zendesk environment to speed up the ticket resolution process. ✅ Creating insights to measure the agent's performance and your product performance. ✅ Customize your Zendesk instance to your brand identity. ⭐ Here you can take a look at some examples of my finished Zendesk Help Centers: pinterest.com/wladan/zendesk-customization-developer-zendesk-help-cente/ ⭐ ​I have worked as a Zendesk administrator for many global ​companies (​​like Upwork Global, NBC, Satechi, Wrike​, Teachable​ , etc), so I'm pretty sure that I can provide you with lots of good suggestions about the better use of Zendesk​.​ ⭐ One more thing, Please check my profile and feedback from my clients​, those words are worth for me more than anything I could say here​.​​​​ ⭐ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with your Zendesk environment after the contract is completed!
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Customer Experience
    Zendesk API
    Customer Relationship Management
    API
    Theme Development
    Website Customization
    Customer Support
    System Administration
    jQuery
    CSS 3
    HTML5
    CSS
    Email Support
    HTML
    JavaScript
    Zendesk
  • $40 hourly

    • 4.8/5
    • (75 jobs)
    While I am an enthusiastic high energy customer service support manager I now specialize in Zendesk. I have worked with the program for years. I have become an expert in setting up Zendesk for new clients, optimizing it, and managing teams on it. I have over 20 years in the customer service fields. I have spent a large part of that time on training program. Developing training programs, assisting companies to develop their long term goals for training in customer service and working on corporate training betterment. I have worked the majority of this time in the virtual, also assisting with video calls, meetings, and some direct customer experience. I have more than 8 years managing Amazon FBA stores, whether for private label or resell. I also work in general customer service field. I have helped small start up companies that were getting 5 emails a day, or larger multi million dollar companies that are getting 1000 emails a day. Throughout my time online I have learned to work with these program: Zendesk Shopify Paypal Big Commerce Amazon Ebay Newgistics Shipping Google Voice Skype Slack Text Magic Partia.ly ZoHo
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Gorgias
    Process Improvement
    Troubleshooting
    Product Onboarding
    System Configuration
    Product Knowledge
    System Administration
    Zendesk API
    Customer Service Analytics
    Management Consulting
    Management Development
    Amazon
    Zendesk
    Customer Service
  • $30 hourly

    • 5.0/5
    • (18 jobs)
    Greetings. This is Sotiris Zegiannis and i love programming.In my spare time i will always check out new technologies or trends. I really love to play the guitar and sing. Once upon a time it used to be my main source of income,singing that is!i also love traveling and reading. Not long ago i toured europe back packing,but lets get to the point right!I ve been developing software for almost a decade now and i can say that i can develop almost anything that comes my way. It's true that you can't know everything in this vast science but with experience it gets easier to pick up new skills and know what to learn. I really take my job seriously because first and foremost i want to be clear with my consciousnesses that i did my part as proficient and honest as possible Secondly i really hate bad programming! So if you combine these two you get a pretty good deal!I like to believe that i am a pretty easy going person and communicative and i really appreciate it when the other person behaves accordingly. If you want to know more about me all you have to do is Hire me!
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Visual Studio Team Services
    Microsoft Azure
    Excel VBA
    Zendesk API
    JavaScript
    SQL
    Windows Forms
    ASP.NET MVC
    AngularJS
    C#
  • $25 hourly

    • 5.0/5
    • (39 jobs)
    I'm a Certified Salesforce Developer with demonstrated expertise in implementations, integrations, custom configuration sales and operations management and data analysis. My focus is to optimize your Salesforce CRM, Sugar CRM and implement changes to help you achieve peak efficiency and adherence for your team using workflows, reporting, and process documentation. I have a half a decade of experience in development around Sugar CRM, Suite CRM, Salesforce, Apex, Lightning components, Php and Javascript. I understand how important efficiency, automation, and meaningful data analysis are to your business and how to make it happen for you via development of your Salesforce, Sugar instance so that it fits your business processes seamlessly. Integrations experience: Sucessfully integrated CRMs (SugarCRM/Salesforce/SuiteCRM) with Docusign, Quickbooks, Marketo, Echosign (Adobe), Ringcentral, Twillio( SMS and Call), Airtable, Outreach, Salesloft, Drift and Wrike, Kantata. Salesforce Development Services: -Lightning Components - Visual Force & Apex -Triggers -Soql & Sosl -Integration of Custom Apps with Salesforce CRM and vice versa. - Force.com sites - Salesforce APIs -Inbound and Outbound Email Services -Salesforce Service/Sales/Community Clouds Salesforce Administration Services: - Object/Field Creation and Customization - Setting up Users, Roles & Profiles - Creating Workflow Rules ,Processes -Creating Approval Processes - Writing Validation Rules - Creating Page Layouts Sugar/Suite User Interface Customizations: - Sidecar - Handlebars - Dashlets - Drawers - Subpanels Sugar/Suite Core Customizations - Logic Hooks - Advance Workflows - Entry Points - Sugar Jobs - Extension Framework - Performance Tuning - Quotes Module Customization (Sugar Ent 8.x.x) - Custom Formula and Expression - Custom Dependencies - Custom API - Administration Customization Data Migration Worked on smooth and secure data migration to our clients using the following techniques: - Salesforce Data Loader - Using ETL Tool like Pentaho and Talend (for any CRM software) - Using Custom Scripts (for any CRM software)
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Airtable
    Zendesk API
    Salesforce Service Cloud
    Salesforce CRM
    Customer Relationship Management
    Visualforce
    Salesforce Sales Cloud
    Salesforce App Development
    Zendesk
    SOQL
    Apex
    Software Integration
    Formstack
    Salesforce Lightning
    PHP
  • $125 hourly

    • 5.0/5
    • (55 jobs)
    I have spent the last decade in software product development for small privately owned companies and startups. Throughout my career I have worn several hats from QA Analyst to Business Analyst to Project/Product Manager. The last few years my focus has been on implementing and optimizing Zendesk products for clients. This includes, but is not limited to: Email setup and forwarding, user setup, IVR setup, importing organization/client information, macros, creating triggers and SLAs, integrations, automations, creating customized fields, creating and maintaining the ZD Guide, as well as creating customized reporting and implementing AnswerBot. Not only do I have experience with implementing the software, but I was an end user previously as well - so I can provide insight from a workflow/best practices perspective, as well as a technical perspective!
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Zendesk
    Project Management
    Usability Testing
    User Acceptance Testing
    Software Documentation
    Agile Project Management
  • $25 hourly

    • 4.4/5
    • (160 jobs)
    I have 8 years of experience in both web and mobile website development. My current main area of interests is HUBL in Hubspot development. I will be happy to create a website for you using the following techs: HTML/CSS, Jquery, Hubspot, PHP, Wordpress. I am familiar with many others, but these are my favorite. I could solve the programming task of any complexity for you. I prefer developing complex and unique web services and/or user interfaces rather than creating simple websites which are similar to each other. I not only know how to make an website work, but also know how to make it work fast and smoothly. Good knowledge of resolution and guidelines.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Git
    API Integration
    Squarespace
    Webflow
    Pardot Development
    CMS Framework
    All in One SEO Pack
    Stripe
    Website Optimization
    CSS
    PHP
    PSD to WordPress
    HTML
    jQuery
    HubSpot
  • $36 hourly

    • 4.6/5
    • (55 jobs)
    TOP RATED PLUS ⭐⭐⭐⭐⭐ I am one of those people who was always destined to be a leader. I have a commanding presence and an outgoing personality, so people always seem to follow me. That’s why I would like to be considered for your opening of a team lead position. I have a bachelor's degree in French studies, and I am a Zendesk Expert. My proven ability to propel customer service team success, along with my exceptional communication, problem-solving, and leadership talents, will contribute immensely to the success of your company. Thank you for your consideration, and I look forward to speaking with you soon. Feel free to click the green "Invite to Job" button at the top right and let's start a conversation, be sure that I'll give you the best service that will exceed your expectations. I am a workaholic! The following areas demonstrate my qualification: #Zendesk KPI #Zoho CRM #Zendesk KPI'S #Zendesk configuration #ZendeskTalk #ZendeskGuide #Zendesk Explore #Technical support #Data entry, #Email support, #Order processing, #Shopify Expert, #Order fulfillment #Google Drive, #HTML & CSS #Basic knowledge, #Google Calendar, #Excel #Magento #shipstation #automate.io #Email search, #Bria, #Zoiper, #Slack, #order confirmation,#Emailing ticketing, #Ticketing system, #Dropshipping #Order Fulfillment, #Shopify #G-suite, #Order processing.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Amazon FBA
    Customer Support
    Amazon PPC
    Customer Acquisition Strategy
    Zendesk API
    Marketing
    Marketing Strategy
    Zendesk
    Search Engine Optimization
    KPI Metric Development
    SEO Strategy
    Facebook Ads Manager
    Microsoft Excel
    Data Entry
    Shopify
  • $75 hourly

    • 5.0/5
    • (3 jobs)
    Most leaders see support as a cost center, but with the proper tools, processes, and training your support organization can not only reduce costs but drive customer retention and generate revenue. As a support executive I have built and improved support teams in telecom, cloud/SaaS (AWS), and private start-ups at one point leading a Support organization with a budget of $20M supporting over 80 different products. As a former support agent, I have the technical background to implement solutions myself using Zendesk (3yrs admin experience on Support, Chat, Talk, and Guide) and Salesforce (Service Cloud). My two degrees in Electrical Engineering and even my research in my Sports Nutrition degree provided a backbone of root cause and data analyses, allowing for reporting of metrics (Zendesk Explore, native Salesforce, Domo, Periscope) and analysis (Excel, SPSS) focused on improving customer satisfaction and retention. In all experiences I have taught myself skillsets beneficial to the role including AWS, SQL, and basic CSS and JS for Zendesk Guide. Finally, I have built and led international support teams, easily earning the trust of the support agents, managers, and peers. I look forward to assisting clients who would like to: - Build a multi-tiered customer and/or technical support organization from scratch. - Build or improve Zendesk functionality (E2E admin function). - Create processes and training for support staff to improve KPIs. - Pivot from a customer support/experience function to customer success using data analyses to drive customer retention and revenue generating opportunities. - Improve support KPI and performance reporting coupled with customer revenue and development metrics to highlight strategic opportunities for cross-team collaboration and improvement. - Implement "get to green" initiatives (improving/saving Enterprise customer relationships, outage/escalation communication and resolution).
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Zendesk API
    Executive Support
    Technical Support
    Microsoft Excel
    Data Analysis
    Salesforce Service Cloud
    Customer Support
    Domo
    Zendesk
    Tableau
  • $35 hourly

    • 4.7/5
    • (282 jobs)
    Mapping your customer journey & business needs into to user friendly system. ⏰ Available in US Timezone. ⭐ About me CRM Consultant specialised in Zoho applications development , Microsoft dynamic consultant & Web developer with 11 years of professional journey & working on different technologies , Including Zoho development , PHP development ,Laravel development , Shopify development , Wordpress development. 🏆 Certifications - Zoho Certified Partner - Google Certified Partner - Microsoft Dynamics Certified ⭐ Below are services/technologies I love to work on. ➜Zoho Applications Development Zoho One | Zoho CRM | Zoho Flow | Zoho Desk | Zoho Analytics | Zoho Books | Zoho Inventory | Zoho Creator | Zoho Recruit , Zoho People | Zoho Subscriptions | Zoho Deluge Script | Custom API integration | Zapier integration | Twilio SMS/Whatsapp/Call integration | Zoho Campaigns | Zoho Flow | Zoho Mail ➜ Microsoft 365 Microsoft Dynamics CRM | Dynamics 365 CRM | Dynamics Customer Engagement | Dynamics CRM | Dynamics 365 CRM/CE | Power Apps (Power automat/Model Driven) | Power automate/ Microsoft Flow | Power apps portal | Power Apps Model Driven/Power Automate/Canvas/Power Pages/Power Portal | MS Dynamics CRM 2011/2013/2015/2016/D365 | Power Apps Model Driven/Power Automate/Canvas/Power Pages/Power Portal MS Dynamics CRM 2011/2013/2015/2016/D365 | SSIS Data Integration | C#.net | ASP.Net | D365 Power Apps ➜ CMS Development | Web Development Woo commerce Development (Shopify Development and Wordpress Development) Website design (UX and UI) | E-commerce | Shopify Store | Elementor | Plugin Customisation | Theme customisation | PHP | Liquid | Mysql | Avada | Divi | WordPress security enhancement | Wordpress speed optimisation | Shopify speed optimisation | Wordpress Malware Removal | Web Scraping | Data Scrapping | Data Extraction | Data Mining | Laravel Development | Web Development | Web Design | jQuery, Ajax, HTML, CSS, Silverlight | mysql | Database development | mariadb ➜ CRM Development Suite CRM Development | Sugar CRM Development | CRM Support | CRM Maintenance | Custom CRM Software | SuiteCRM Customisation | SuiteCRM Upgrade | Data Migration | Sugarcrm Development | Suitecrm Development
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Microsoft Power Automate Administration
    Microsoft Dynamics 365
    Microsoft Power Automate
    Microsoft PowerApps
    Microsoft Dynamics CRM
    Shopify Plus
    WordPress Development
    Shopify
    Zoho Books
    SuiteCRM
    Zoho CRM
    Zoho Creator
    PHP
    Laravel
    WordPress
  • $60 hourly

    • 5.0/5
    • (80 jobs)
    • 25+ years of total work experience in IT field with 11 years in Zendesk. • Worked with some of the top Multinational Companies in IT industry • Customer Service and Support Helpdesk and Business Process expert • Upwork Top rated plus freelancer with more than 20,000+ hours • Completed multiple jobs with 100% client Satisfaction • Complete ownership and commitment to Clients success • Implement & Administer Zendesk platform for more than 250 Agents Your business is unique and so are your requirements. The Customer Service and Support platform you choose to use, plays a critical role in the success of your business. Zendesk is one of the favorite helpdesk platform today. It is simple to use yet powerful, intuitive and flexible. However, it must be setup and transformed properly according to your business processes and requirements. This ensures stellar performance from your support Agents/Customer Service Reps and WOW experience for your customers. So if you are looking to setup Zendesk for your business according to your unique requirements then you are at the right place. I have been working on Zendesk platform since 2011 and have more than 20,000 hours of experience on it. I understand it as a Customer, Agent, Manager and Administrator. This gives me a unique edge and perspective which could be leveraged by my Clients. I provide expert implementation and consulting for the following Zendesk Products - Zendesk Support - Zendesk Chat - Zendesk Voice (Talk + Text) - Zendesk Guide - Zendesk Gather - Zendesk Sell - Zendesk Explore Apart from Setting up Zendesk for your business, I work closely with my clients and have expertise in implementing the following - Automate Business processes a.k.a Business Rules or Workflows using Triggers and Automations - Flexible Ticket Management with Automated routing of Tickets - Automated Tickets assignment to Agents - Single Brand/Multiple Brands - Single/Multiple intake forms - Increase Customer Support Reps productivity by Macros and other tools that shows past interactions with the customer - Setup Dashboard to show live KPI, drive your business metrics - Omnichannel support setup - your business can seamlessly integrate support from different channels like Email, Chat, Phone calls, Twitter, Instagram, Youtube & Guide - Single/Multi-brand Guide setup, Articles Management & Publishing, Access Management - Zendesk Community/Gather implementation, branding, Workflows setup, Access management - Pro-active Live Chat - engage prospects on your website or provide instant support - Chatbot - Zendesk Artificial Intelligence answers lot of customers questions automatically - Zendesk Reporting and Analytics - Build some really complex multidimensional reports with Gooddata - Organize your Support hierarchy logically and effectively into Organizations, Groups, Agents, Users - Manage Agents and End-users effectively by Adding, deleting or just deactivating them - Manage Agents access to Tickets - Multilingual Zendesk setup to respond to Customer in their own language - Setup Multiple Schedules and SLA’s for Business providing Support in different time zones (Zendesk Enterprise customers) - Integration - Migration from different platforms like Salesforce, Freshdesk, Zoho, Intercom etc to Zendesk - Setup after hours response for emergency cases and many more features… You can also expect a lot of inputs from me in the grey areas where I can guide the processes/setup by my experience. I work flexible hours as per the requirement of my Clients and give my 100% to their success. It usually is the small and logical things that I also take care of during my engagement with my Clients that adds the WOW factor in our relationship. Please feel free to contact me.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Integromat
    Zapier
    Ticketing System
    Web Scraper
    Excel VBA
    Web Design
    Customer Service
    Project Management
    Microsoft Excel
    Zendesk
  • $35 hourly

    • 5.0/5
    • (117 jobs)
    ✔7+ Years of Experience, ✔4000+ hours, ✔Top Rated Plus, ✔45+ Clients I am an enthusiastic, cheerful, reliable, and very hard-working individual who has worked for roughly 6 years giving professional, efficient, and high quality to different clients across the globe. A "Top rated plus" specialist with more than 4000+ hours of work experience on Upwork. I am a full-time Drupal and WordPress specialist (since 2015). As a Web developer, We can help you with the following: 📌 Convert your thoughts or idea into fully functional website using Drupal or WordPress CMS. 📌 I have a good understanding of the DRUPAL Theming, Modules, and hooks. 📌 Expert in building responsive mobile sites that work well cross-browser using bootstrap and Zurb foundation. 📌 Fast and responsive communication. 📌 Expert in PSD to Drupal or WordPress development. 📌 Expert in XD to Drupal or WordPress development. 📌 Expert in Figma to Drupal or WordPress development. 📌 Landing Pages Feel free to contact me whenever you need our helping hands. Thanks
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Figma
    Content Management
    Drupal
    Theme Customization
    Website Customization
    WordPress
    PHP
    Administrative Support
    PSD to HTML
    HTML5
    WordPress Theme
    SCSS
    PSD to WordPress
    Data Entry
    Zendesk
  • $65 hourly

    • 5.0/5
    • (163 jobs)
    ✅ Top-rated Rockstar!☟ I am an experienced software engineer in various languages i.e. PHP, MySQL, PostgreSQL, MongoDB, HTML, CSS, jQuery, Ajax, Laravel, Codeigniter, Cake PHP, WordPress, and third-party APIs. I worked on many complex projects and in team environments, proving my skills. I worked on many membership sites: ✅ - PHP ✅ - Laravel ✅ - Codeigniter ✅ - AWS ✅ - Project management ✅ - WordPress + plugin development + customization ✅ - Theme development + Theme customization ✅ - Keap ✅ - ActiveCampaign ✅ - Pipedrive ✅ - Salesforce ✅ - TextLine ✅ - GoHighLevel ✅ - Learndash ✅ - Lifter LMS ✅ - Memberium ✅ - MemberPress ✅ - Woocmmerce With consistent track records on Upwork, I have always been a top-rated freelancer.
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    LearnDash
    ActiveCampaign
    Plugin Development
    Ecommerce Website
    Pipedrive
    Stripe
    API Integration
    WordPress
    Keap
    Salesforce
    PHP
    CodeIgniter
    Learning Management System
  • $40 hourly

    • 4.7/5
    • (68 jobs)
    🏆 ✅ A Top Rated Plus ✅ 🏆 ✅ Salesforce Certified Advanced Developer ✅ Service / Sales Cloud Cloud Expert ✅ Salesforce Certified Admin ✅ Salesforce Certified Lead ✅ Salesforce Marketing Cloud Expert ✅ Integration Expert ✅ 14x Certified ✅ Salesforce Marketing Cloud ✅ Customization Expert ✅ Senior Lightning Specialist 🎓 Salesforce Certification 🎓 • Salesforce Certified Integration Architect • Salesforce Certified Marketing Cloud Administrator • Salesforce Certified Experience Cloud Consultant • Salesforce Certified Data Architecture and Management Designer • Salesforce Certified Platform Developer II • Salesforce Service Cloud Consultant • Salesforce Certified Sales Cloud Consultant • Salesforce Einstein Analytics and Discovery Consultants • Certified Field Service Lightning Consultant • Salesforce Certified Platform Developer I • Salesforce Certified App Builder • Salesforce Certified Administrator 🎓 Salesforce Noteable Work 🎓 - Salesforce with SLACK Integration for Notification - Salesforce with Outlook Integration - Salesforce - Azure Integration for Event Update - Salesforce - Jira Integration for Managing Task - Salesforce with AWS Contact Center for Voice - Salesforce with Shopify Implementation - Salesforce Platform Event - Expertise in Integration of Salesforce using REST, SOAP API and End-To-End Development - Expertise in Salesforce Service Cloud - Avaya CTI Implementation - Experience in Bulk Data Loading and Performance Impact analysis on Salesforce - Deployment through ANT build process - Implementation of Continuation Integration through JENKINS with Salesforce - Hands-on experience with GitHub and Bit bucket with Salesforce for Version Controlling
    vsuc_fltilesrefresh_TrophyIcon Zendesk API Development
    Salesforce CRM
    Salesforce Marketing Cloud
    Salesforce App Development
    Visualforce
    Apex
    Salesforce Sales Cloud
    Salesforce Service Cloud
    Salesforce Lightning
    Salesforce
  • $100 hourly

    • 4.9/5
    • (132 jobs)
    Zendesk Expert Developer: I have almost 8 years of Zendesk admin-level experience. ** Zendesk Insights retired in Feb 2021. Contact me today for help creating new and improved dashboards with Zendesk Explore! ** I started using Zendesk in 2013 as an agent, then a team lead, and ultimately a director of customer service. I can help your company build a new instance or optimize an existing instance. I stay up-to-date with all Zendesk products and services, so you have a true solutions architect with an eye for great customer service partnering with you along the way. The majority of my projects are from repeat clients, which is a true testament to the work I do. Below are some of my specialties: - Daily operations & workflow creations/optimizations: Macros, triggers, automations, views, custom logic, creative solutions, etc. to help you get the most out of what you're paying for! - Help Center (Guide) and Community (Gather): Let me curate your content and customize the design to match your brand's style guide. My background knowledge in SEO will help drive visitors to your site and get their questions answered fast while deflecting the number of support inquiries. Is there an element of the Help Center that you want customized? I can help. - Chat, Talk, Text: I can help set these channels up and optimize along the way. I also have experience with integrations and third party apps for these channels. Call tracking, text tracking, bots, etc. You name it, I can build it! - Zendesk Explore, GoodData/Insights: Need help understanding key metrics and KPIs? Need help crafting custom reports & dashboards that are meaningful to your executive team? I'm not afraid of custom metrics and using MAQL. This is one of the top specialties I can offer you! Let's discuss your KPIs and go from there! - Training your team & developing scalable customer service strategies: I have experience building, growing, scaling, and sustaining highly efficient customer service teams that WANT to work and WANT to impress your customers. After our strategy buildout and training sessions, your team members will walk away confident with using Zendesk, as well as motivated to achieve high CSAT scores and being true brand advocates vs. just a "call center rep", helping your brand win along the way. Send me a note and I'll be happy to jump on a call to discuss your business needs and get your project launched and completed by your deadline. Cheers!
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    Strategic Plan
    Zapier
    Typeform
    Content Strategy
    GoodData
    Project Management
    Zendesk API
    Zendesk
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