Hire the Best Zendesk API Development Specialists
in the Philippines

I am a Certified Zendesk Administrator with over 10 years of experience in optimizing customer experience platforms and implementing efficient business processes. I have successfully designed and executed hundreds of workflows in Zendesk, leveraging my expertise to provide best-practice recommendations tailored to organizational needs. My primary strength lies in Business Systems Analysis, ensuring seamless alignment of systems with business goals. With an MBA degree, I bring advanced strategic thinking, leadership, and financial management abilities to every project. Combined with my background as an actuary, I possess expertise in statistics, data analytics, and problem-solving. My experience includes managing complex data projects, creating insightful dashboards, and delivering actionable recommendations to enhance decision-making. My core competencies include data analytics, systems analysis, process design, customer experience optimization, and strategic management. I am passionate about exploring new opportunities to apply my expertise in developing innovative solutions that drive business success.

I am a senior software engineer specializing in robust web development and complex API integrations. My focus is on helping businesses connect their critical systems—streamlining e-commerce operations, managing logistics and automating data flow between platforms. Core Expertise: Full-Stack Web Development: Proficient in PHP, JavaScript, HTML, CSS and Bootstrap to build reliable, high-performance web applications and front-end solutions. Custom API Development & Integration: Expert in connecting multiple systems. I have successfully integrated a wide range of platforms including Amazon MWS, eBay, Shopify, QBO, Shipstation, Etsy, Bigcommerce and numerous custom RESTful APIs. Enterprise Applications: Experienced in developing robust client/server applications using Java (Eclipse RCP, Apache Tomcat, Hibernate) and C# for specific desktop and server-side needs. I am a self-reliant problem solver who thrives on competition and meeting tight deadlines. I am fully adaptable to different time zones and committed to working overtime when necessary to ensure project success. You can rely on logical solutions delivered with professional integrity. If you need a reliable expert to integrate your e-commerce platforms, automate your workflow with custom APIs, or develop a robust software solution, please reach out to discuss your project requirements. - Expert PHP Developer | E-commerce & Logistics API Integration (Amazon MWS, Shopify, Shipstation, QBO) - Full-Stack Web Developer (PHP, JS, MySQL) | Custom API Solutions & System Integrations - Senior Software Engineer (PHP, Java, C#) | Custom Web Solutions & API Integration Specialist - API Experience: [e-Commerce APIs] - Shopify API (Custom Apps) - Amazon MWS - eBay API - Etsy API - BundleB2B API - Lazada API, Shopee API, Katana API (Katana MRP) - Bigcommerce API - VEND API [Shipping APIs] - Shipstation API - DHL Express MyDHL API - ThailandPost API [Web/Service APIs] - Google APIs (Maps, Analytics, Youtube, etc.) - Wordpress API - FAA API (Federal Aviation Administration) - Media NET API, OpenMail API, System1 API - Meta API, Instagram API, Facebook API - Tiktok Business API - Spotify API - Aircall API - Printify API - Spider Strategies - AlayaCare API - KEAP API [Financial/Accounting APIs] - Quickbooks Online (QBO) API - OfficeRnD API, Dinero API - Paypal - Authorize NET

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.

Need someone who can take ownership of your customer support so you can focus on growing your business? That's where I can help. I'm a Customer Support and Customer Success Specialist with over 15 years of experience supporting e-commerce businesses, online marketplaces, retail, telecommunications, and education. I help businesses deliver fast, thoughtful, and professional customer experiences through email, chat, and helpdesk platforms. Here's what I can help with: ✔ Customer email & chat support ✔ Shopify order management ✔ Shipping, tracking, refunds & exchanges ✔ Customer success & retention ✔ Zendesk, Help Scout, Hiver & CRM management ✔ Complaint resolution ✔ Knowledge base & SOP adherence ✔ Quality assurance & team coaching I believe great customer support goes beyond answering questions. Every interaction is an opportunity to build trust, strengthen your brand, and create loyal customers. My approach is to resolve issues accurately, communicate with empathy, and make customers feel valued. In addition to frontline support, I've worked as a Knowledge Coach, mentoring support representatives, reviewing quality, and improving support processes. This experience allows me to contribute not only as a customer support specialist but also as someone who helps teams work more efficiently and consistently. If you're looking for someone dependable, proactive, and committed to delivering exceptional customer experiences, I'd love to support your business.

Running a Shopify store is more than just selling products; it’s managing customers, fulfilling orders, and scaling without losing your mind. Need a reliable Shopify Customer Support Expert to handle your email, chat, and helpdesk? That’s where I come in. I help Shopify brands streamline operations, deliver exceptional customer service, and solve technical store issues without the chaos. Having built and managed e-commerce brand operations from the ground up, from product development to distribution, I understand firsthand that every customer interaction impacts your bottom line and brand reputation. As a Top-Rated Plus expert with 9+ years of hands-on Shopify experience, I work with fast-scaling eCommerce brands that need reliable execution, not guesswork. What I Help Shopify Brands With: 🛎 Customer Support & Helpdesk Management Full email communication & online chat support Ticketing system mastery (Gorgias, ReAmaze, HelpScout, Zendesk) Refunds, chargebacks, and dispute resolution SLA-driven, brand-aligned customer service KPI tracking & workflow optimization 📦 Product Listing & Store Operations Order processing, tracking, & ecommerce order fulfillment Bulk CSV uploads & admin management SEO-optimized titles & descriptions Image editing (Canva Pro) & backend operational support 🎨 Theme Customization & Troubleshooting Liquid edits & custom sections App conflict resolution & bug fixes UX improvements & performance-focused adjustments ⚙️ Shopify App Support & Technical Assistance App onboarding & configuration Integration troubleshooting & API-based issue diagnosis Technical documentation & dev-level investigation Why Brands Work With Me (Long-Term) ❓ 🏆 100% Job Success | Top Rated Plus 💬 Fast, structured, and empathetic communication 💡 Deep Shopify ecosystem knowledge (apps, UX, dev, support) 👩‍💻 A trained support team ready when scale is needed 🤝 Solutions-first mindset, not just ticket answering I don’t just "reply to tickets." I build customer service systems that protect your brand and improve buyer retention. Whether you need daily helpdesk management, a Shopify technical admin, app troubleshooting, or a reliable long-term support partner, I’m here to help you scale smoothly. Let’s turn your support operations into a competitive advantage. Send me a message and let’s discuss your store!

I’m a Zendesk Sales & Technical Support Expert with over a decade of experience helping businesses grow revenue while delivering exceptional customer experiences. My background combines sales pipeline management, technical troubleshooting, and customer success strategies, making me uniquely positioned to support companies that want both growth and retention. ✅ Sales Expertise: Skilled in discovery calls, demos, renewals, and upselling—helping clients maximize ROI from their CRM and support tools. ✅ Technical Support: Strong troubleshooting skills with a proven track record of resolving complex issues quickly and efficiently. ✅ Customer Success: Experienced in aligning product solutions with business objectives to ensure satisfaction and long-term expansion. ✅ Content & Knowledge Management: Created and maintained support documentation to empower customers and reduce friction. ✅ Soft Skills: Excellent communication, negotiation, and presentation abilities, backed by strong time management and organizational skills. Whether you need someone to optimize your Zendesk setup, manage customer relationships, or provide reliable technical support, I bring both the technical know-how and the sales acumen to help your business thrive.