Hire the Best Zendesk API Development Specialists in Quezon City, PH

🚀 Customer Support (Email&Chat) & Lead Generation Specialist With fruitful and amazing 10 years of experience in customer service and 3+ years in technical support, I bring more than just problem-solving skills—I educate, empower, and enable clients to maximize their experience with various platforms. 🔹 Why Work With Me? ✔ Proactive & Solution-Oriented – I don’t just fix issues; I prevent them. ✔ Reliable & Professional – Integrity, accuracy, and efficiency are my core values. ✔ Quick Learner & Adaptable – I can be trained with minimal supervision. ✔ Detail-Oriented & Organized – I ensure no task is overlooked. 🛠 Expertise in CRMs & Tools: ✅ Freshdesk, Zendesk, Reamaze, Intercom, Richpanel ✅ Shopify, ShopBase, Magento, Aliexpress, ShipBob, NSS ✅ Trello, Asana, Monday, Zoho, Slack ✅ PayPal, Stripe, Google Workspace ✅ JIRA, Postman, Mailgun ✅ LinkedIn Sales Navigator, Apollo.io, MoxiEngage/MoxiWorks 💳 Other Experience: 🔹 Virtual Receptionist 🔹 Handling PayPal disputes & chargebacks 🔹 B2B Lead Generation & Sales Prospecting Looking for a dedicated, results-driven support professional? Let’s connect!

Automation and Integration Engineer | n8n, Google Apps Script, Custom APIs, CRM Setup, AI Voice Workflows --- I've spent over a decade building the kind of integrations that quietly make businesses run better — the ones where you stop copy-pasting between systems and things just happen automatically. Most of my work sits at the intersection of business operations and custom code. I set up CRMs like HubSpot and Pipedrive from scratch, then wire them into the tools companies already use — ServiceM8, Xero, Google Workspace, GoHighLevel, Shopify — so data flows where it needs to without anyone chasing it. I've done this for trades businesses, service companies, and growing operations of all shapes. The pattern is almost always the same: three or four disconnected tools, a team manually bridging the gaps, and a straightforward automation that fixes it. More recently I've been building AI-powered voice workflows — connecting VAPI with n8n, Twilio, and GoHighLevel to run outbound calling campaigns at scale. One setup I built for a marketing agency handles around 500 outbound calls per day, fully automated from trigger to CRM update. On the technical side, I build in n8n, Make, and Zapier, but I also write custom scripts in JavaScript, PHP, and Python when the platform connectors don't cut it. I've set up VPS environments from scratch — deploying n8n and other services via Docker and Coolify — so if you're tired of paying per-task pricing at scale, I can move you to a self-hosted setup that you own. I don't overcomplicate things. I ask what's actually broken, figure out the cleanest fix, and build something that keeps working after the project closes. --- EXAMPLE PROJECTS CRM and field service integration A trades business was manually entering the same job data into three separate systems — their CRM, their field service tool, and their accounting software. I set up HubSpot from scratch, integrated it with ServiceM8 and Xero, and built bi-directional syncs between all three. A job created in one place flows through the entire stack automatically. No more double-entry, no more data falling through the cracks. AI voice outbound calling system Built an automated outbound calling pipeline for a marketing agency using VAPI, n8n, Twilio, and GoHighLevel. The system handles around 500 calls per day — qualifying leads, logging call outcomes, and updating the CRM automatically based on how each conversation goes. No manual dialling, no post-call data entry. --- WHAT I WORK WITH n8n (cloud + self-hosted), Make, Zapier, VAPI, Twilio, Google Apps Script, JavaScript, PHP, Python, Docker, Coolify, VPS setup, HubSpot, Pipedrive, GoHighLevel, ServiceM8, Xero, MYOB, Shopify, Stripe, Slack, REST, Webhooks --- GOOD FIT IF YOU NEED — A CRM set up properly from day one, with automations built in — Systems that currently don't talk to each other, connected — An AI voice calling workflow that runs and logs itself — Zapier replaced with something you own and control — Custom scripts for things no connector handles out of the box — Someone who understands your operations, not just the tooling

Hello, Thanks for visiting my profile! You can call me Chin. I have been working as a Customer Service industry for roughly 11 years by assisting customers over the phone, chat, and emails. My recent Work Description is: To provide quality customer service and management and resolve customer complaints. Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Develop a positive team relationship by being supportive, visible and easily accessible Engaged customers in a highly visible role, conveying a positive and professional attitude Monitor agent calls and provide feedback Utilizes Zendesk and Zoho as a CRM to manage up to 200 client contacts per day Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance Answers inquiries of customer’s order status. Look up account details and request Accurately document, research and resolve customer service order issues. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I can work with minimal supervision, assures to give you the quality of service, very open to new learning and easily adapt to changes. Thank you so much for your time and for making this far reading my profile.

Why should I be hired for your project? 1. My experiences had helped me become more mature both professionally and personally. 2. I take pride being able to act as a helping hand to my clients. 3. I am very meticulous when it comes to details and I ensure that tasks are done efficiently and always on time. 4. It is my devotion to always initiate in doing and learning things. Teach a man to fish and you feed him for a lifetime. 5. Very versatile in learning to manage my time to be able to fully maximize my talent and resources. What are my skills that could benefit you if you hire me? 1. I am a very fast learner and is always curious and hungry to learn new things and ways on how I can better serve my clients. 2. I am very good when it comes to multitasking. I have been using Microsoft Office applications for 8 years. What are my positive traits? 1. I am confident that my experiences will be an asset to the business' goals and objectives. 2. I am positive the skills and knowledge I have learned and acquired from these experiences would be beneficial for me to perform the job efficiently. 3. I do not just rely on what is being taught to me rather I make it a point that I do research to gain more information on what is the job all about and what needs to be done. 4. I get things done before the deadline efficiently not jeopardizing the quality. 5. I am up to any challenges and responsibilities that may arise. I am open to working long hours and very open to any changes. 7 years work experience which includes: 1. Customer Service 2. Technical Support Home-based (Upwork) work experiences: 1. Chat Support (Zendesk and Intercom) Line of Business in: 1. Telecommunications 2. Hotel and Restaurant Management Tools used: 1. Google Sheets 2. Zendesk 3. Slack 4. Intercom 5. Shopify Office Applications: 1. Google Sheets 2. Microsoft Office

If your customer support is slowing down your growth, costing too much, or not keeping up with demand, I fix that by combining AI with high-performing human teams. I’m a Customer Experience and Operations Manager with 14+ years of experience building scalable support systems across SaaS, e-commerce, and tech. My edge is designing AI-enabled customer support programs that seamlessly blend automation with human expertise, delivering faster responses, lower costs, and consistently high-quality customer experiences. Here’s what I’ve delivered: - Built and scaled CX programs of startup organizations. - Designed AI + human support systems that improve speed without sacrificing quality - Reduced support inefficiencies through QA frameworks, SOPs, and automation - Managed multi-program operations with full ownership of SLAs, performance, and P&L - Unlocked new revenue opportunities by expanding service capabilities I don’t just manage support. I design systems where AI and humans work together to deliver better, faster, and more scalable customer experiences. If you need someone who can step in, see what’s broken, and fix it fast, we’ll work well together. I help businesses with: AI-Enabled Customer Support Systems - AI + human hybrid support design - Automation workflows (Make/Zapier, APIs, AI drafting systems) - AI QA frameworks to ensure accuracy and brand alignment Customer Support Operations - End-to-end CX setup (Zendesk, Gorgias, HelpScout, Shopify) - SLA design and performance management - Escalation handling frameworks Team Scaling & Leadership - Hiring plans + ramp strategies - Training systems and onboarding programs - Coaching and performance management Process Optimization - SOP creation and documentation - Workflow automation and efficiency improvements - Reducing AHT, improving CSAT & FCR QA & Training Systems - QA scorecards and audit frameworks - Feedback loops and coaching systems - Training program design and delivery Data & Performance - KPI tracking (CSAT, AHT, FCR, NPS) - Reporting dashboards and insights - Staffing + capacity planning

SHOPIFY TECHNICAL SUPPORT | AI-POWERED CUSTOMER EXPERIENCE SPECIALIST | SAAS & APP SPECIALIST I help Shopify stores, apps, and SaaS companies deliver fast, scalable, and high-quality customer support that improves retention and reduces operational load. Hi, I’m Hans Christian, a Shopify Technical Support and Customer Experience Specialist with 10+ years of experience supporting global eCommerce and SaaS businesses. I don’t just “answer tickets” — I help teams reduce support bottlenecks, resolve technical issues faster, and improve customer satisfaction at scale using AI-assisted workflows. ⭐ Over the past decade, I’ve supported: ✎ 12 Shopify stores (brands & dropshipping) ✎ 2 Shopify apps ✎ 3 SaaS platforms I specialize in fast, accurate issue resolution, combining technical expertise with AI tools to improve efficiency, reduce response times, and deliver excellent customer experiences. ⭐What I Deliver: ✎ Faster resolution of Shopify technical and app-related issues ✎ Reduced support workload through AI-assisted response workflows ✎ Improved customer satisfaction and retention through structured support handling ✎ Accurate troubleshooting for themes, apps, and store operations ✎ Professional email & chat support that strengthens brand trust ⭐ Core Expertise ✎ Shopify app troubleshooting & technical support ✎ Theme debugging, customization, and issue replication ✎ Customer support (email & live chat) ✎ Order processing & store operations support ✎ SaaS & merchant onboarding support ✎ AI-powered workflow optimization for support efficiency ⭐Tools & Platforms: Shopify, Shopify Partner, Claude, Claude code, Chat GPT, Intercom, Zendesk, Gorgias, Freshdesk, Crisp, Slack, Google Workspace, Stripe, Trello, Asana, Canva ⭐Why Clients Hire Me Because I combine technical Shopify knowledge + customer support expertise + AI efficiency systems to help businesses: ✎respond faster ✎reduce support costs ✎and improve customer experience without scaling headcount If you’re looking for someone who can own your support operations, not just assist with them, I’m ready to help. Hans Christian E.