Hire the Best Five9 Specialists in Dumaguete, PH

Hard-working and self-motivated individual with experience in Customer support, Invoicing, Billing, Record-keeping, Finance and various personal assistance tasks. Able to focus on work without need for supervision.

Accepts any type of works, easy to train, can work under pressure and willing to contribute or share knowledge especially in writing and analytical thinking, responsible on the day to day task and takes full accountability. Proficient in Microsoft Word, excel, Powerpoint.. Integrity is the most important core value.

Jobs/projects I can help with: IT help desk & remote technical support Network & systems administration (Windows Server, Active Directory) E-commerce/Shopify support & marketing analytics (GA4, UTM tracking, attribution) Complex Excel reports (macros, pivot tables) Web design (Dreamweaver, HTML, CSS) Graphics (Photoshop, Illustrator) Email marketing (ConstantContact, Robly, MailChimp) Managing and training IT support teams, establishing processes Technology I'm highly proficient in: Google Workspace (config & admin) Windows Server (2003 and up) FreshService / FreshDesk (config & admin) ConnectWise (config & admin) CarbonBlack (config & admin) Shopify, Google Analytics (GA4), Google Tag Manager Adobe Photoshop / Illustrator / Dreamweaver WordPress, HTML, CSS MS Office (advanced Excel) PBX VOIP (Digium Switchvox and InContact) LDAP using Apache ConstantContact, Robly, MailChimp I'm a technical professional who maintains a strong work ethic with clients regardless of setting, whether within or outside Upwork. I set clear expectations on what I can achieve in a given timeframe, and I work best in an organized environment, especially under pressure. I've built a varied 15+ year career in IT. I spent over a decade managing IT operations for one of the most well-known online travel agencies in the US — overseeing network operations including email, VOIP, and servers, and leading the Systems team. Alongside that, I spent several years as a remote IT technician for a US-based Managed Services Provider, supporting multiple client environments across Windows Server administration, workstations, and networking under SLA commitments — solid, proven experience delivering remote IT support directly to Western clients. I'm also a Dell Certified System Expert with 5+ years of Level 2/SME technical support for a well-known computer manufacturer, and I have a strong graphic design background (13+ years, starting with Adobe Photoshop) alongside web design using Dreamweaver, HTML, CSS, and some PHP/Java. I have hands-on WordPress experience as well — I've managed and maintained WordPress websites for clients, and I currently run and manage my own WordPress site, so I'm comfortable with everything from content updates and plugin management to day-to-day site upkeep. More recently, I've moved into e-commerce — handling Shopify, GA4, and marketing analytics for a growing online brand, including attribution tracking, UTM cleanup, and performance reporting. Whether you need day-to-day IT support, a network/systems administrator, WordPress site management, or someone to bring order to your e-commerce data and operations, I bring reliability, attention to detail, and the flexibility to jump into whatever the job needs.

I am fast, efficient, results oriented, very keen to details, team leader, self-starter, hardworking, honest, and approachable, can follow instructions, able to work with a limited delegation, and have the willingness to learn. I can help you with bank reconciliation, inventory, payable, receivables, Craigslist posting, data entry works, content management, etc. Seeking a challenging position in the Business Field where I can utilize my Customer Satisfaction Skills and make a positive impact on the company I work with. I have over 9 years of Expert Customer Service Skills, great Phone Etiquette, MS Office Skills, Accounting, Troubleshooting and Technical Support and I would be an asset to any company. I work well as a Team or alone with minimal supervision. Throughout the course of my career, I have perfected my inbound call handling and sales abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed communication, problem-solving, and complaint resolution toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong customer service talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.

✅ 12+ Years in SaaS & Telecom Experience Management (Call, Chat, Email) ✅Tier 3 SaaS Specialist - Handling Escalated Technical Cases and Managing Supervisor-Level Inquiries ✅ SaaS Tool Expert - Advanced proficiency in CRM and Help Desk ecosystems including Salesforce, Zendesk and Zoho ✅ Process Manager (From Lead to Customer Payment, Start to End Transaction) ✅Leading Supervisor-Level Support Calls with Precision ✅Skilled in Advanced Troubleshooting With more than 10 years experience in the BPO industry, I offer a blend of compassionate coaching and strategic leadership. My background includes managing supervisor calls and complex technical troubleshooting for cloud-based service providers. After years of handling escalated issues for a major service provider, I’ve learned how to balance empathy with efficiency. I am committed to creating a supportive work environment that consistently hits performance targets and meets specific client needs. Tools✅ CRM & Support: ✔ Salesforce ✔ Zendesk/Zopim ✔ Zoho ✔ Shopify Communicationsm& Chat: ✔Avaya ✔Talkdesk ✔ Slack ✔ Microsoft 365 ✔ Tidio ✔ ClickUp Operations & Analytics: ✔ Pathlight ✔ Retool ✔ ReAmaze ✔Google Workspace ✔ Adobe Photoshop, Canva Together, we can achieve your project goals while fostering positive and collaborative work relationship. I look forward to partnering with you to fully utilize my extensive experience and skills to drive success for your project.

I pride myself on being highly versatile and adaptable, capable of managing a wide range of tasks and responsibilities. My flexibility extends to my working hours, allowing me to be available whenever needed. I am proactive and self-motivated, always taking the initiative to go above and beyond in my work. As a strong team player, I value collaboration and thrive in environments where teamwork is essential. I excel at working independently, requiring minimal supervision, and I handle pressure with poise and efficiency. I am continuously seeking opportunities to enhance my skills and improve my effectiveness, ensuring that I am always growing and contributing to my fullest potential. ✅Healthcare Recruiter - Focused on sourcing and identifying strong candidates for job openings. - Ensured candidates possessed the necessary qualifications and skills required for the role. - Utilized Boolean Recruiting techniques with LOXO ATS and leveraged We-Connect for outreach. - Managed email communications and coordinated We-Connect campaigns effectively. ✅Virtual Assistant/ Data Entry Specialist - Performed administrative tasks, including adding client profiles to Bullhorn and formatting resumes. - Executed accurate data entry and cross-referenced candidate details for consistency. - Created engaging job advertisements tailored to the childcare sector and handled various ad hoc tasks as needed. - Proficient in tools such as Bullhorn, Google Workspace (Docs, Sheets, Slides), and Microsoft Teams. ✅ Administrative Assistant/ Healthcare recruiter/ Intake Coordinator - Organized and maintained files, ensuring an efficient electronic filing system for easy access to information. - Provided comprehensive administrative support to staff and other departments, ensuring accurate data collection and management. - Supported CRM databases, including data entry, data refinement, report/dashboard creation, data analysis, and interpretation. - Generated CRM and system reports as required. - Handled inbound and outbound calls professionally. - Created and managed patient/client records with attention to detail. - Outsourced customers using various job board platforms (e.g., CareerBuilder, Indeed, LinkedIn, Greenhouse). - Conducted applicant screening through phone and virtual interviews. - Assessed applicant capabilities to ensure alignment with service requirements. - Managed calendars and scheduled appointments efficiently. - Proficient in CRM tools (Bullhorn, Five9, HubSpot, Salesforce), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and Google Workspace (Docs, Sheets, Slides). ✅ Virtual Assistant/ Sales Team Manager/ Data Entry - Conducted market research to identify potential opportunities and industry trends. - Sourced and outsourced prospective leads to support business development efforts. - Communicated effectively with clients via email and LinkedIn, addressing inquiries and providing support. - Maintained and updated online records, providing weekly outputs and reports on spreadsheets. - Managed and organized contact lists to efficiently track all leads and interactions. - Executed email campaigns by sending out mass emails to prospective leads. ✅ English Customer Representative - Handled incoming calls to take customer orders promptly and accurately. - Multitasked by utilizing company tools to navigate systems efficiently and deliver excellent customer service. - Created tickets during calls, gathered orders, and calculated totals seamlessly. - Promoted to Tier 2 position, resolving complex customer inquiries and providing advanced support. - Proficient in tools such as POS, Google Workspace (Docs, Sheets, Slides), and Microsoft Teams. ✅ Nutrition Counselor - Offered diet counseling tailored to targeted consumers' needs. - Educated consumers on product knowledge to promote informed choices. - Collected and assessed consumers' medical diagnoses to provide personalized nutrition and lifestyle recommendations. - Calculated BMI and provided guidance based on results. - Conducted free health checkups, including blood pressure and blood tests, using sanitized tools.