Hire the Best Five9 Specialists in Dumaguete, PH

Hard-working and self-motivated individual with experience in Customer support, Invoicing, Billing, Record-keeping, Finance and various personal assistance tasks. Able to focus on work without need for supervision.

✅ 12+ Years in SaaS & Telecom Experience Management (Call, Chat, Email) ✅Tier 3 SaaS Specialist - Handling Escalated Technical Cases and Managing Supervisor-Level Inquiries ✅ SaaS Tool Expert - Advanced proficiency in CRM and Help Desk ecosystems including Salesforce, Zendesk and Zoho ✅ Process Manager (From Lead to Customer Payment, Start to End Transaction) ✅Leading Supervisor-Level Support Calls with Precision ✅Skilled in Advanced Troubleshooting With more than 10 years experience in the BPO industry, I offer a blend of compassionate coaching and strategic leadership. My background includes managing supervisor calls and complex technical troubleshooting for cloud-based service providers. After years of handling escalated issues for a major service provider, I’ve learned how to balance empathy with efficiency. I am committed to creating a supportive work environment that consistently hits performance targets and meets specific client needs. Tools✅ CRM & Support: ✔ Salesforce ✔ Zendesk/Zopim ✔ Zoho ✔ Shopify Communicationsm& Chat: ✔Avaya ✔Talkdesk ✔ Slack ✔ Microsoft 365 ✔ Tidio ✔ ClickUp Operations & Analytics: ✔ Pathlight ✔ Retool ✔ ReAmaze ✔Google Workspace ✔ Adobe Photoshop, Canva Together, we can achieve your project goals while fostering positive and collaborative work relationship. I look forward to partnering with you to fully utilize my extensive experience and skills to drive success for your project.

I am fast, efficient, results oriented, very keen to details, team leader, self-starter, hardworking, honest, and approachable, can follow instructions, able to work with a limited delegation, and have the willingness to learn. I can help you with bank reconciliation, inventory, payable, receivables, Craigslist posting, data entry works, content management, etc. Seeking a challenging position in the Business Field where I can utilize my Customer Satisfaction Skills and make a positive impact on the company I work with. I have over 9 years of Expert Customer Service Skills, great Phone Etiquette, MS Office Skills, Accounting, Troubleshooting and Technical Support and I would be an asset to any company. I work well as a Team or alone with minimal supervision. Throughout the course of my career, I have perfected my inbound call handling and sales abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed communication, problem-solving, and complaint resolution toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong customer service talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.

Jobs/projects that I can do for you: - complex Excel reports (macros and pivot tables) - web design (Dreamweaver, HTML, CSS) - graphics (Photoshop CS3, Illustrator CS6) - email marketing (ConstantContact, Robly and MailChimp) - technical support (non-voice) - system administration (Windows AD environment) - managing a team of IT support agents - establish processes Technology that I am highly proficient in: - ConnectWise (config and admin) - CarbonBlack (config and admin) - Google Workspace (config and admin) - FreshService / FreshDesk (config and admin) - Adobe Photoshop / Illustrator / Dreamweaver - LDAP using Apache - Wordpress, CSS and HTML - Windows Server (2003 and up) - Windows OS (98 and up) - MS Office (advanced proficiency in Excel) - PBX VOIP (Digium Switchvox and inContact) - Sabre Red Workspace - ConstantContact, Robly and MailChimp I am a technical person who maintains an excellent work ethic with clients regardless of the setting, may it be within or outside Upwork. I set expectations on what I believe I can achieve in the timeframe given and what I cannot. I like learning new things, keeping an organized environment and I work best when under pressure. I have a varied skill set. I've managed the Systems team for a BPO for over 10 years. The job entails ensuring the smooth flow of the network operations of the company which includes email, VOIP and other servers as well as the management of the rest of members of the Systems team. When I am not managing the team, I am a graphic artist and web designer, proficient in SEO which is very critical in web marketing. My knowledge in graphics design started 13 years ago with Adobe Photoshop. I have designed logos, banners and invitations for various clients over the years. I have the same number of years of experience with web design, from using only notepad down to using Dreamweaver CS5. I usually incorporate Java along with some PHP and CSS to exceed the expectations of the clients. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My experience with technical support includes more than 4 years as a software/hardware level 3 support (phone and email) for a well known computer manufacturer. I am a Dell Certified System Expert for over 5 years. I have more than 5 years of experience as a systems and network administrator for one of the most well-known online travel agency in the US.

Accepts any type of works, easy to train, can work under pressure and willing to contribute or share knowledge especially in writing and analytical thinking, responsible on the day to day task and takes full accountability. Proficient in Microsoft Word, excel, Powerpoint.. Integrity is the most important core value.

I pride myself on being highly versatile and adaptable, capable of managing a wide range of tasks and responsibilities. My flexibility extends to my working hours, allowing me to be available whenever needed. I am proactive and self-motivated, always taking the initiative to go above and beyond in my work. As a strong team player, I value collaboration and thrive in environments where teamwork is essential. I excel at working independently, requiring minimal supervision, and I handle pressure with poise and efficiency. I am continuously seeking opportunities to enhance my skills and improve my effectiveness, ensuring that I am always growing and contributing to my fullest potential. ✅Healthcare Recruiter - Focused on sourcing and identifying strong candidates for job openings. - Ensured candidates possessed the necessary qualifications and skills required for the role. - Utilized Boolean Recruiting techniques with LOXO ATS and leveraged We-Connect for outreach. - Managed email communications and coordinated We-Connect campaigns effectively. ✅Virtual Assistant/ Data Entry Specialist - Performed administrative tasks, including adding client profiles to Bullhorn and formatting resumes. - Executed accurate data entry and cross-referenced candidate details for consistency. - Created engaging job advertisements tailored to the childcare sector and handled various ad hoc tasks as needed. - Proficient in tools such as Bullhorn, Google Workspace (Docs, Sheets, Slides), and Microsoft Teams. ✅ Administrative Assistant/ Healthcare recruiter/ Intake Coordinator - Organized and maintained files, ensuring an efficient electronic filing system for easy access to information. - Provided comprehensive administrative support to staff and other departments, ensuring accurate data collection and management. - Supported CRM databases, including data entry, data refinement, report/dashboard creation, data analysis, and interpretation. - Generated CRM and system reports as required. - Handled inbound and outbound calls professionally. - Created and managed patient/client records with attention to detail. - Outsourced customers using various job board platforms (e.g., CareerBuilder, Indeed, LinkedIn, Greenhouse). - Conducted applicant screening through phone and virtual interviews. - Assessed applicant capabilities to ensure alignment with service requirements. - Managed calendars and scheduled appointments efficiently. - Proficient in CRM tools (Bullhorn, Five9, HubSpot, Salesforce), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and Google Workspace (Docs, Sheets, Slides). ✅ Virtual Assistant/ Sales Team Manager/ Data Entry - Conducted market research to identify potential opportunities and industry trends. - Sourced and outsourced prospective leads to support business development efforts. - Communicated effectively with clients via email and LinkedIn, addressing inquiries and providing support. - Maintained and updated online records, providing weekly outputs and reports on spreadsheets. - Managed and organized contact lists to efficiently track all leads and interactions. - Executed email campaigns by sending out mass emails to prospective leads. ✅ English Customer Representative - Handled incoming calls to take customer orders promptly and accurately. - Multitasked by utilizing company tools to navigate systems efficiently and deliver excellent customer service. - Created tickets during calls, gathered orders, and calculated totals seamlessly. - Promoted to Tier 2 position, resolving complex customer inquiries and providing advanced support. - Proficient in tools such as POS, Google Workspace (Docs, Sheets, Slides), and Microsoft Teams. ✅ Nutrition Counselor - Offered diet counseling tailored to targeted consumers' needs. - Educated consumers on product knowledge to promote informed choices. - Collected and assessed consumers' medical diagnoses to provide personalized nutrition and lifestyle recommendations. - Calculated BMI and provided guidance based on results. - Conducted free health checkups, including blood pressure and blood tests, using sanitized tools.