Hire the Best Customer Support Freelancers in Cagayan de Oro, PH

✨ Top-Rated Executive Assistant | Virtual Assistant | Operations Support | Customer Service | Lead Generation & Social Media Management ✨ I help founders, executives, entrepreneurs, and growing businesses stay organized, save time, and scale efficiently through a combination of executive support, customer service, lead generation, and business operations. With over 7 years of experience supporting businesses across multiple industries, I have successfully managed inboxes, calendars, CRM systems, customer communications, social media accounts, appointment setting, and administrative operations while helping business owners focus on high-value activities. Whether you need a dependable Executive Assistant, Virtual Assistant, Customer Support Specialist, Appointment Setter, Social Media Manager, or Operations Coordinator, I bring professionalism, initiative, and attention to detail to every project. ⭐ Core Expertise ✅ Executive & Virtual Assistance • Inbox management and email organization • Calendar management and appointment scheduling • Meeting coordination and follow-ups • Travel arrangements and administrative support • SOP creation and process documentation • Project coordination and task management ✅ Customer Service & Client Support • 5+ years of experience handling customer inquiries • Email, chat, and phone support • Customer retention and relationship management • Complaint resolution and escalation handling • High-volume communication management ✅ CRM & Operations Management • HubSpot, GoHighLevel, Salesforce, Zoho, and other CRM platforms • Lead tracking and pipeline management • Data entry and database maintenance • Workflow optimization and process improvement • Reporting and operational support ✅ Lead Generation & Appointment Setting • B2B and B2C prospecting • LinkedIn outreach and relationship building • Cold calling and lead qualification • Appointment setting and calendar booking • Follow-up management and pipeline nurturing ✅ Social Media Management • Content scheduling and publishing • Community engagement and moderation • Facebook, Instagram, LinkedIn, and X (Twitter) • Canva graphics and content creation • Analytics tracking and performance monitoring ⭐ Tools & Platforms • Google Workspace • Microsoft Office • HubSpot • GoHighLevel • Salesforce • Asana • Trello • ClickUp • Slack • Zoom • Canva • Calendly • ChatGPT & AI Productivity Tools ⭐ What Sets Me Apart ✔ Top Rated Plus Freelancer with 100% Job Success ✔ 2,700+ hours of proven client work ✔ Long-term client relationships ✔ Excellent written and verbal English communication ✔ Strong organizational and time-management skills ✔ Reliable, proactive, and detail-oriented ✔ Quick learner who adapts to new systems and processes My goal is simple: help you stay organized, improve efficiency, and free up your time so you can focus on growing your business. Let's discuss how I can support your business and become a valuable part of your team. Let's chat?

Customer experience is more than just ensuring customer satisfaction, it's about improving brand reputation and developing your sales 📈 I'M HERE TO MAKE THINGS EASIER FOR YOU! As a highly organized and trustworthy professional with over 6 years of customer service and highly polished skills. I am confident that I would be a valuable asset to your team. I am an experienced freelancer and I've been offering various freelance services for years now. I started offering services outside the platform, and now, I found my new home—Upwork. I have been efficient in most of the tasks I have handled, both never before or newly taught tasks. I mainly focus on putting customers first, always. Here's how I can help you & your business. ✔ Customer Service Manager | E-commerce businesses or anything related to customer service ✔Email Handling ✔Chat Support ✔Strong English Skills (Spoken and Written) ✔Customer Satisfaction and Retention ✔ Shopify Website Management ✔Product Uploading and Listing Shopify and Amazon ✔Video Editing ✔ Project Management ✔ Basic Admin Duties - Data Entry, Email & Calendar Management, Appointment Setting, Lead Generation Here are the tools and platforms I am familiar. ✨ Shopify ✨ Amazon ✨ Bigcommerce ✨ Etsy ✨ Zendesk ✨ Freshdesk ✨ Slack ✨ Photoshop ✨ Gorgias ✨ Ring Central ✨ Freshchat ✨ Zillow ✨ G-suite ✨ Boomtown ✨ Canva ✨ Videobolt ✨ Google Sheet ✨ Excel ✨ Homelight ✨ Ahref ✨ Google Sheets ✨ Copywriting ✨ Zoiper If you there we are a good fit for each other, please don't hesitate to contact me and I would be very happy to help you! Cheers, Maynard

🥇Elevate your Business with a Multi-Skilled Freelancer! 🏆TOP RATED Freelancer 🏆Upwork Top 3% | 100% SUCCESS 👨‍🏫 Sales Rockstar, Operations specialist, Team Management, Business Process Improvement 🎨 Video Editing, Basic Animation, Graphic Design 🎯 Tech-savvy, Proactive, Detail-Oriented, Innovative Client Testimonials 👇 ⭐⭐⭐⭐⭐ "Tom, was an intricate part of our team for many years, consistently delivering exceptional results. His professionalism, dedication, and expertise have greatly contributed to our success. We highly recommend John for his outstanding contributions and commitment to excellence." You're probably browsing through a lot of candidates, and I know you might be in a hurry, so take a look at the laundry list of what I can OFFER! 👇👇👇 💎 Customer Service Management 👉 With expertise in Customer Service and Technical Support ✦ Team Management ✦ Coaching and Evaluation ✦Training and Development ✦ KPIs ✦ SOPs ✦ Workflow ✦ Business Process Improvement ✦ Streamlining Procedures 💎 Video Editing and Basic Animation + Graphic Design 👉 With expertise in tools like 𝘊𝘢𝘯𝘷𝘢, Capcut , 𝘎𝘰𝘰𝘨𝘭𝘦 𝘚𝘭𝘪𝘥𝘦𝘴, 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘗𝘰𝘸𝘦𝘳𝘗𝘰𝘪𝘯𝘵, -- I create compelling and visually appealing designs that are likely to go VIRAL! ✦ Short Form Video Editing ✦ Long Form Video Editing ✦ Video Ads ✦ TikTok ✦ Facebook Reels ✦ Instagram ✦ YouTube Shorts ✦ 2D Animation ✦ Newsletters and Catalogs 💎 SaaS Onboarding 👉 Taking Businesses or Consumers on a journey to seamless software tutorials and introductions ✦ Personalized Segmentation ✦ Seamless Introduction ✦ Easy-to-use navigation ✦ Great Communicator ✦ Critical Thinker ✦ Problem Solver 💎 Executive Assistance 👉 Taking Businesses owners and CEO to get some load off of their heavy schedule by providing top-notch administrative assistance ✦ E-Mail Management ✦ Calendar Management ✦ Meeting and Preparations ✦ Professional Correspondence ✦ General Ad-Hoc Tasks 💼 𝙊𝙍𝙂𝘼𝙉𝙄𝙕𝘼𝙏𝙄𝙊𝙉𝘼𝙇 𝘢𝘯𝘥 𝙏𝙄𝙈𝙀 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 𝙎𝙆𝙄𝙇𝙇𝙎 👉 Expert in using 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘛𝘦𝘢𝘮𝘴, 𝘖𝘯𝘦𝘋𝘳𝘪𝘷𝘦, 𝘖𝘶𝘵𝘭𝘰𝘰𝘬, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘊𝘢𝘭𝘦𝘯𝘥𝘢𝘳, 𝘡𝘰𝘰𝘮, 𝘚𝘭𝘢𝘤𝘬, 𝘈𝘴𝘢𝘯𝘢, to manage calendars, schedule tasks, and maintain efficient workflows. ✦ Calendar management ✦ Task scheduling and coordination ✦ Organized notetaking and documentation ✦ Efficient filing and document organization ✦ Task and project tracking ✦ Communication and collaboration support ✦ Timely follow-ups and reminders 💼 𝙊𝙁𝙁𝙄𝘾𝙀 𝙎𝙆𝙄𝙇𝙇𝙎 𝘢𝘯𝘥 𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙏𝘼𝙎𝙆𝙎 👉 Experienced in using tools like 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘖𝘧𝘧𝘪𝘤𝘦, Microsoft 360, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘚𝘶𝘪𝘵𝘦, 𝘈𝘥𝘰𝘣𝘦 𝘈𝘤𝘳𝘰𝘣𝘢𝘵 𝘗𝘳𝘰, and 𝘎𝘰𝘰𝘨𝘭𝘦 𝘍𝘰𝘳𝘮𝘴 to manage light bookkeeping, transcription, and document handling efficiently. ✦ Light bookkeeping and financial tracking ✦ PDF creation, editing, and management ✦ Handling spreadsheets, documents, and presentations ✦ Form creation and data collection ✦ Accurate transcription services ✦ Document formatting and organization That is me in a nutshell 🌰 Together, we can make MAGIC! 🌟

I am a results-driven HR and Recruitment Consultant with over 6 years of experience in U.S.-based talent acquisition, sourcing, and business development. I help companies quickly identify, attract, and hire high-quality talent while improving efficiency across the entire recruitment process. I specialize in end-to-end recruitment, including high-volume sourcing, executive search support, candidate screening, and pipeline management. I have worked closely with founders, executives, and hiring managers to fill both niche and high-priority roles across multiple industries, ensuring fast turnaround without compromising candidate quality. My strength lies in my ability to consistently find “hard-to-fill” talent using advanced Boolean search strategies, LinkedIn Recruiter, CRM systems, and targeted outreach. I don’t just source candidates—I build strong pipelines that support long-term hiring success. What clients appreciate most is my ability to stay highly organized, communicate clearly, and manage multiple roles at once while maintaining quality and speed. I combine a structured recruitment process with a strong relationship-focused approach to ensure both clients and candidates have a seamless experience. If you are looking for someone who can deliver reliable results, strengthen your hiring process, and bring top-tier talent into your organization, I would be glad to support your team. Let’s connect and discuss how I can help you scale your hiring efficiently.

I have gathered a lot of online skills with my previous work experiences as a freelancer. I am capable of supporting customers through answering incoming calls; and if needed, I also do outgoing calls especially in verifying important information, setting up appointments, and gathering specific information from the customers. Working as a Virtual Assistant for various online companies brings credit to my professionalism as a trusted provider. I am aware of deadlines, the quality of the work, and time management. SKILLS: * WordPress - I use WordPress to update websites and create websites from scratch, as well. I know basic HTML and CSS. * Hubpages, Squidoo lenses, Wetpaint, and Slideshows * email support - I reply to customer emails regarding product inquiries or order updates. * email marketing representative - I create email campaigns through MailChimp and Mojo Marketing. * Photoshop - I know the use of Adobe Photoshop for graphic editing. Although, I only know the basic use. * Posting Ads - I post ads to different sites social media sites. * Internet research * Data mining * Transcribing audio and video files * Customer Service - over the phone, email and chat CRMs used: * ZoHo * Shopify * Big Commerce * Zendesk * Top Producer * Salesforce * WiseAgent * Magento WORK EXPERIENCES to name a few: Customer Service Representative - Bella Candles - Dinner in the Sky Logistics Supervisor - Parts Market Team Lead Post Bind Audit - Coverwhale Insurance Solutions Customer Service Representative - Bplus Outsourcing August 2015 - August 2017 I am very much used to working in the US business hours. I also understand that I get to work during Philippine holidays - including Christmas and New Year.

My goal is to help clients make their life easy. I can take care of your 1st line of work while you work on the back-end of your business. I began my career as a Call Center agent I've developed expertise in customer service and ad-hoc jobs, which would be very helpful as a Virtual Assistant. From an agent, I got promoted to a Supervisor and I became a Manager with my last BPO employer. I have been working as a freelancer for 10 years as a Virtual Assistant. I ahve completed several projects and helped different clients to succeed on their Businesses. I did various tasks such as: • Orders Processing (Shopify, Amazon, and Oberlo) • e-commerce tasks • Social Media management (FB, LinkedIn and IG) • Recruiting • Accounting • Product Sourcing • Product Listing • Mining and Research Data • Customer Service (Voice, Email and Chat support) • Zendesk, Helpscout and Freshdesk ticketing • Project Management • CRM Management (Zoho and Saasu) • Data Entry (Excel, Microsoft Office, Google Docs) • Facebook Ads (Creating PPE and PU) • Digital Marketing • Strategic Planning • Team Management • Lead Generation • Web research • Coaching and Mentoring • Virtual Secretary/ Assistant • Data Management • People Management • Appointment setting • Calendar Management • Logistics and Supply Chain management • Real estate