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Hello and welcome to my profile! Since you ended up here, you're probably looking for an Atlassian expert. I'm an Atlassian Certified Expert, holding ACP-120 (JIRA Administration for Cloud), ACP-420 (Managing Jira Service Management Projects), ACP-520 (Atlassian Cloud Organization Admin) and ACP-620 (Managing JIRA Projects for Cloud). Here are some of the things I'm capable of, when it comes to the Atlassian suite: As an Atlassian Expert, I drive enterprise-level implementations and transformations across the complete Atlassian ecosystem. With deep expertise in both technical delivery and solution architecture, I help organizations optimize their digital workflows and maximize their Atlassian investments. My role spans the entire solution lifecycle, from discovery through implementation and continuous improvement. I conduct in-depth discovery workshops to uncover core business needs, architect scalable solutions considering performance, cost, and user experience, and lead complex technical implementations. I specialize in enterprise-scale projects including Server/DC to Cloud migrations, ESM/ITSM implementations, and Agile at Scale transformations. Key achievements include: • Led a multi-regional service management implementation spanning 30+ request types across three regions, incorporating Okta integration and asset management • Architected and implemented three integrated service management solutions featuring custom workflows, automated ticket creation via REST API, and third-party integrations with NetSuite and internal CRM systems • Successfully managed a Data Center to Cloud migration for 2,000+ users, ensuring minimal disruption and data integrity • Designed and implemented a comprehensive JSM solution for an EU institution, featuring complex SLA configurations, change management workflows, and automated asset discovery I excel in: • Enterprise solution architecture and technical leadership • Complex integrations between Atlassian products and third-party systems • Performance optimization and instance auditing • Implementation of portfolio management solutions • Custom workflow design and automation • Training delivery and knowledge transfer My approach combines technical expertise with business acumen, ensuring solutions are not just technically sound but deliver measurable business value. I consistently identify opportunities for process improvement and automation, helping clients achieve greater efficiency and ROI from their Atlassian investments. I'm also open to all types of jobs related to Agile and Scrum, such as: * writing (ghostwriting included) * creation and facilitation of workshops * creation of all sorts of Agile materials (e.g. slide decks) * consultations on various topics related to Agile etc. Some of my other certifications: * ICP - ACC - Agile Coaching certified professional * PSM II - Professional Scrum Master Level 2 * PSM I - Professional Scrum Master Level 1 * ICP - BAF - Business Agility Foundations

If your Jira instance has become difficult to maintain… If your Agile teams are struggling to deliver… If your executives lack visibility into delivery… You're in the right place. I help organizations transform the way software teams work by combining deep Jira expertise with real-world Agile leadership. Unlike consultants who only configure Jira, I ensure your Jira implementation supports the way your teams actually deliver software. Whether you're migrating to Jira Cloud, redesigning workflows, improving reporting, or leading enterprise Agile transformation, I focus on delivering measurable business outcomes. HOW I CAN HELP Atlassian Consulting ✔ Jira Cloud Migration ✔ Jira Workflow Design ✔ Workflow Simplification ✔ Permission Schemes ✔ Notification Schemes ✔ Automation Rules ✔ Scrum & Kanban Boards ✔ Jira Dashboards ✔ Confluence Integration ✔ Jira Service Management (JSM) ✔ Process Standardization Agile Transformation ✔ Agile Coaching ✔ Scrum Master ✔ SAFe Release Train Engineer ✔ Executive Agile Coaching ✔ Sprint Planning ✔ Retrospectives ✔ PI Planning ✔ Team Coaching ✔ Delivery Metrics ✔ Agile Maturity Assessments Program & Delivery Leadership ✔ Enterprise Program Management ✔ PMO Leadership ✔ Stakeholder Management ✔ Cross-functional Delivery ✔ Risk Management ✔ Release Planning ✔ Digital Transformation WHY CLIENTS HIRE ME ✔ 17+ years Software Delivery Leadership ✔ 100% Job Success ✔ $100K+ Earnings ✔ Enterprise Agile Transformation Experience ✔ Trusted by Cisco, Infosys, HERE Technologies, P&G and other enterprise organizations ✔ ACP - 420 ✔ SAFe RTE Certified ✔ PMI ACP Certified ✔ Scrum Inc. Certified Scrum Master ✔ Scrum Inc. Product Owner ENTERPRISE EXPERIENCE Over the past 17+ years I've helped organizations solve complex delivery challenges across enterprise environments. Highlights include: Cisco Led Agile transformation for one of Cisco's largest product organizations. Coached multiple engineering teams while improving delivery predictability and collaboration. HERE Technologies Coached multiple Scrum teams while helping establish Agile delivery practices across engineering organizations. Infosys Agile coaching for large engineering organizations transitioning from traditional waterfall delivery. Enterprise Jira Consulting Helping organizations: simplify Jira administration improve workflow governance migrate Jira environments standardize Agile processes improve delivery visibility CLIENT FEEDBACK One client wrote: "Deepti joined our company at a critical time and took over a team that was really struggling. She organized the team, improved productivity within a few sprints, and became an overall program manager for one of our largest customer-facing projects." Another client said: "We will expand her role into two additional teams." Those testimonials reflect the kind of partnership I aim to build. CERTIFICATIONS SAFe Release Train Engineer (RTE) SAFe Agilist PMI Agile Certified Practitioner (PMI-ACP) Scrum Inc. Scrum Master Scrum Inc. Product Owner Agile Scrum Training – Infosys LET'S TALK Whether you need: Jira Workflow Optimization Jira Cloud Migration Agile Coaching Scrum Master Enterprise Delivery Leadership PMO Consulting Program Management I'd be happy to discuss your goals and recommend the most practical approach. Send me a message with a brief description of your project, and I'll let you know how I can help.

✔️ 4600+ hrs trusted by 60+ Upwork clients ✔️ Fractional COO & AI Operations Leader | Operational Transformation, Intelligent Automation, Scaling ✔️ 12+ years building and scaling technology companies - 50+ operational transformations from startups to Fortune 50 ✔️ Founder of TrackMage (e-commerce logistics SaaS) ✔️ Lead Investor, Physical AI Europe Fund I ✔️ Currently architecting multi-agent AI systems and agentic workflows for two ventures I build, fix, and scale the operational backbone of technology companies. Then I automate it with agents. Are you a: ➡️ SaaS or software product company ➡️ marketing or development agency ➡️ e-commerce or logistics business ➡️ startup scaling past the founder-does-everything phase ➡️ company exploring AI transformation for your operations Can you relate to some of the below? ❓ Your operations still run on manual processes, Slack messages, and tribal knowledge instead of documented systems ❓ You spend too much on development or delivery without getting tangible, predictable results ❓ Your project budget looks like a black hole — constantly sucking in more money and people ❓ You're firefighting all the time instead of delivering value to your customers ❓ You know AI could transform your operations but don't know where to start or how to deploy it safely ❓ Your founder/CEO is trapped in day-to-day operations instead of focusing on growth If you recognize yourself in at least one of those, you've come to the right place. WHAT I BRING: 🔧 OPERATIONAL TRANSFORMATION I design systems out of the right people, processes, and tools - then install the accountability structures that make them self-governing. SOPs, KPI dashboards, workflow automation, team structure, and governance that actually sticks. 50+ engagements, from solopreneur agencies to 125+ person enterprise teams. 🤖 AI-NATIVE OPERATIONS I don't just consult on AI - I deploy it. Multi-agent workflows, automated customer support triage, AI-powered analytics, intelligent onboarding systems, and AI-driven research pipelines. Currently architecting agentic infrastructure for two ventures, including autonomous agent systems for development, support, and investor operations. 📊 CASE STUDIES: Agency from Portland (Automated Dreams) Transformed solopreneur operation into a scalable agency. Average project value: $3K → $15K (400% increase). Delivery cycle time cut by 40%. Owner still travels the world while teams deliver consistently. "There are very few people that you can 100% trust, and Irina is one of them. Had I not hired Irina when I did, I'd not be surprised if our business had closed due to crumbling operations." — CEO SaaS Company (Nimbus Web, San Francisco) Led Agile transformation and operational redesign for a 20-person team. Reduced founder dependency by 60% — the CEO stepped out of daily operations entirely. Enterprise Platform (Pfizer, London) Operational delivery lead across two platform organizations (125+ people). Established cadences and governance that reduced delivery cycle time by 30% without adding headcount. $1B+ Real Estate Firm (La Fayette Properties) Fractional COO consulting. Assessed operational structure across acquisition, asset management, and investor relations. Designed systems to support scaling from 5,000 to 10,000+ homes. What results can you expect? 🏆 Systematized, automated operations with clear ownership and accountability 🏆 Bottlenecks identified and eliminated - so you can reach the next level 🏆 Self-managing teams that free your time for needle-moving activities 🏆 AI-powered workflows that handle repetitive tasks, triage, and reporting automatically Certifications: SAFe 6 Practice Consultant (SPC) Certified Scrum Master (CSM) Lean Six Sigma Green Belt Certified LeSS Practitioner Certified Customer Value Optimization Specialist NEXT STEP: Let's see if we're a good fit. Contact me for a free 30-minute consultation.

I am a Senior Delivery Leader and Technical Project Manager with 25+ years of experience guiding complex, multi-million‑dollar software initiatives across regulated, enterprise, and digital environments. I specialize in stabilizing in‑flight projects, coordinating cross‑functional engineering teams, and bringing structure, clarity, and predictability to high‑stakes delivery. My background spans federal‑adjacent, healthcare, PBM, fintech, and enterprise IT environments, all requiring strict adherence to SDLC/SLC standards, compliance controls, and transparent governance. I have extensive experience managing engineering, DevOps, architecture, UX, QA, and product teams across distributed, remote‑first organizations. I am also deeply familiar with CMS‑driven delivery, including WordPress, Drupal, Joomla, and custom CMS platforms. I’ve supported modernization efforts, content migrations, and web platform rebuilds, collaborating closely with engineering teams on technical requirements, QA, deployment workflows, and hosting considerations. My leadership style is calm, structured, and grounded in servant leadership. I bring a steady presence that helps teams deliver their best work while ensuring stakeholders have clear visibility into scope, risks, dependencies, and progress. Strategic Value & Experience Execution Ownership & Delivery Leadership I take full ownership of delivery execution — managing scope, timelines, risks, issues, dependencies, and cross‑functional coordination. I ensure engineering, DevOps, and architecture teams stay aligned and unblocked. Regulated & Enterprise Environments Experience across PBM, healthcare, fintech, and enterprise IT environments requiring compliance, auditability, and structured delivery practices. Comfortable operating within federal‑style governance, documentation, and reporting expectations. CMS & Web Platform Delivery Hands‑on experience with WordPress, Drupal, Joomla, and custom CMS systems. Skilled at coordinating engineering teams on CMS builds, migrations, integrations, and modernization efforts. Client Partnership & Stakeholder Management Trusted advisor to C‑suite, VP‑level, and federal‑style stakeholders. I translate technical complexity into clear, actionable communication and ensure alignment across business and engineering. Cross‑Functional Team Leadership History of managing distributed teams of up to 150 members across engineering, DevOps, architecture, UX, QA, and product. Skilled at resolving blockers, facilitating collaboration, and maintaining delivery momentum. Agile Delivery & Continuous Improvement Experienced in Scrum, Kanban, and hybrid models. I introduce structure, improve cadence, and drive predictable delivery through transparent reporting and practical process optimization. Project Rescue & Turnaround Known for stepping into at‑risk initiatives, restoring trust, improving communication, and re‑establishing delivery discipline. I bring clarity where there is ambiguity and structure where there is drift. Tools & Technical Fluency Fluent in Jira, Azure DevOps, Confluence, Asana, Git, CI/CD concepts, API integrations, and modern web fundamentals. Comfortable collaborating with engineering teams on technical requirements and deployment workflows. What I Bring to Every Engagement • Calm, senior presence that reduces noise and increases clarity • Strong communication and expectation‑setting with stakeholders • Structured delivery playbooks that improve predictability • Transparent risk, issue, and dependency management • Ability to coordinate engineering, DevOps, and architecture teams • Experience with CMS/web platform modernization • Deep understanding of regulated environments and SDLC/SLC rigor • A focus on outcomes, not activity Whether you need a Technical Project Manager, Delivery Lead, or Client Success partner, I bring the leadership, structure, and communication needed to keep complex projects moving forward with confidence.

PMP-certified Technical Project Manager with 8+ years of experience in software development and consulting, specializing in Agile delivery. Skilled at managing cross-functional teams, budgets up to $500k, and projects from ideation to production. Proven ability to align technical execution with business goals, streamline workflows, and enhance product quality. 📝 Certifications: PSM I by Scrum org; PMP by PMI; SAFe® 4 Agilist by Scaled Agile 🛠️ Project Management Software: Jira, ClickUp, MS Project, Trello, Azure DevOps 📊 PM methodologies: Agile (Scrum & Kanban), traditional (waterfall) 🎓 Education: MS in Project Management from Northeastern University (Boston, USA) 👥 Project team sizes: 3 - 15 people 📆 Project duration: 3 months to 1,5 years 💰 Project budget: $20k to $500k A couple of most notable projects that I managed, my responsibilities & key achievements: 1) Project manager for a SaaS web application that generates human motion animations using AI - Led the development of the 3-year project to the successful release on time & budget - Established the planning process for training ML models that allowed us to meet the expectations of the client for the scope and timing of the public beta release - Reorganized our processes to switch to regular monthly releases to aid with user retention and increase MRR - Interviewed and brought consultants to the team to complement our skillset in specific domains like 3D animation, SEO, Auth0 - Worked with the client to propose improvements in the UX and branding; coordinated those changes with the designer Team: 1 ML team lead, 4 ML engineers, 3 web developers, 1 designer, 1 QA engineer, 1 infrastructure engineer, 1 SEO/Marketing specialist. Achievements: Thanks to the effective product development process and close collaboration with the project sponsor, we were able to get 20+ paying customers (approx. $1000 MRR) just in one month after the public beta release. The project was managed so successfully that the client gave us a 5-star review for it. 2) Project manager for a web application for automating business workflows (Upwork project) - Set up reliable QA processes to improve product quality and reduce the time needed to fix bugs - Led the introduction of a release management process to reduce the risk of issues in the production environment after releases - Defined and documented team member roles and responsibilities to prevent interpersonal conflicts within the project team - Collected requirements and documented expectations for epics and tasks, helping developers save time and avoid reworking functionality - Coached the team on continuous improvement, introducing weekly sprint retrospectives to enhance our work processes - Created UI/UX design mockups to eliminate frequent meetings with the designers to discuss expectations for the design they create Team: 1 product owner, 1 tech lead, 5 developers, 2 designers, 1 QA engineer, 1 infrastructure engineer/release manager. Achievements: We were able to set up reliable QA and release schedule that freed up time of the project sponsor and led to higher volume of acquired customers. Number of bugs on production decreased by about 80%. As a project manager, I got a 5-star feedback from the client for my work. Here's the review: Project Manager for Application Development Rating is 5.0 out of 5.0 ⭐⭐⭐⭐⭐ Aug 25, 2024 - Oct 8, 2024 "Thank you, Oleksandr, for stepping in as project manager during a crucial time. Despite the short term, your professionalism and leadership ensured seamless progress during the absence of an employee. Your contribution was invaluable, and I look forward to working with you again!" Keywords: project manager construction project manager clickup project manager marketing project manager ecommerce project manager virtual assistant executive assistant operations manager business analyst Skills: Project Management Agile Project Management Project Scheduling Scrum Project Plans Project Timelines Project Management Professional Project Management Software Project Workflows Management Skills Project Delivery Project Budget Stakeholder Management Jira Administrative Support Product Management Business Analysis Team Management Change Management Microsoft Excel Microsoft Project

I drive delivery. As a hands-on program manager, product owner, and business process lead, I turn complex technology and operations work into shipped results, and I move the work forward in days, not months. I have spent five years as one of Upwork's Expert-Vetted consultants, the top one percent of talent, with a 100 percent Job Success Score and more than $600,000 earned. Before consulting I was a software engineer, then a technology executive at Fidelity Investments and Discovery, where I coordinated a $90 million technology budget and led global teams of up to 70. You get a delivery lead who has also sat in the executive seat, so the hard calls get made and the work still ships. Much of that work now involves AI. I help companies find the high-value AI use cases, put the right governance around them, and ship them into production rather than leaving them as pilots. I am a business-side AI leader who translates the use case, manages the delivery, and keeps it accountable to real outcomes. What that looks like in practice: - Rebuilt a medical device startup's delivery process and engineering culture, cutting product dry time about 35 percent and lowering cost of goods - Stood up PMO governance over an entire company project portfolio as VP of the PMO, spanning several acquired businesses - Added machine learning to an IoT medical device so telemetry that once needed manual review is processed automatically - Built AI match-day reporting for Major League Soccer production that consolidated crew surveys into a single summary, with governed AI search now underway for the US Department of Education - Led a US Census Bureau system through FedRAMP authorization to approval readiness I work with teams that want an operator, not a theory. Whether it is a product to build, a program to deliver, a process to streamline, a PMO to establish, or an AI initiative to get into production, tell me what you are working toward and I will tell you how I would get there. Ian Ratner Business Consultant | Upwork Expert-Vetted | 100% Success | $600k Earnings