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in the United Arab Emirates

Being a Certified Scrum Master I have over 7 years of experience as a Scrum Master, Software Business Analyst and Project Manager. During my professional journey, I have successfully managed products from the requirement phase to the launching of the product within the provided constraints. I excel in conducting research and analysis to develop solutions to business problems and help introduce these systems to businesses and their clients. I can help to conduct a proper analysis that can bridge the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. My skills as a software business analyst • Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • Plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc My competence includes: • Agile Project Management • Software Requirement Gathering • Jira Management • Gap Analysis • Impact Analysis • Road Map • Scope & Cost Baseline • Project Timeline • Change Management • User Guidelines • Story Mapping • Presentations • Prototyping • Flow Diagrams • WBS • Use Cases • Functional & Non-functional Requirements • Planning and Monitoring • Clarifying business idea • Validating requirements • Setting up the collaboration tools • Architecture Diagram • ERD Diagram • UML Class Diagram • Database Model • Sequence Diagrams Software Documentation that I provide: • Software Requirement Specification (SRS) • Detailed Design and Architecture Document • Use Cases • User Stories • Test Cases • Traceability Matrix • User Manuals

I am an experienced project manager with 6+ years of experience. My areas of expertise include IT & Software development project management. I have practical experience leading remote resources, working directly with customers and updating C-level executives on regular basis. I am PMP certified and also a certified scrum master.

A reliable and highly experienced IT professional for more than 8 years with expertise in business analysis, backlog management, project management, and Software QA. Seeking a challenging role with a dynamic organization where I can contribute my skills and experience to drive business growth. Domains: E-commerce, E-Services, Banking & Finance, Healthcare, IT Services and Finance

Atlassian Certified Professional (TOP RATED PLUS-ACP ) ⏰ 7000 hours + worked across over 38 happy customers on Upwork I am a highly skilled graduate with a degree in Computer Science (BS(CS)), and I hold the designation of an Expert Certified Atlassian Professional, bringing over a decade of expertise in the banking, financial, IT, and engineering sectors as a Certified Atlassian Consultant. As a testament to my proficiency, I am recognized as a "Top Rated Expert" on Upwork, having dedicated more than 7000 hours to the platform in the same capacity. Over the course of my 18-year career in the IT industry, I have successfully implemented a range of Atlassian software, including JIRA, Trello, Confluence, JIRA Service Desk, and Bitbucket. Additionally, I hold certification as a Scrum Master (CSM). Certifications: -------------- - Certified Jira Cloud Administrator (ACP-120) - Atlassian Certified in Managing Jira Cloud Projects (ACP-MJCP, ACP620) - Atlassian Certified in Managing Jira Projects for Data Center (ACP-MJDP,ACP610 ) - ASB-615 - ASB-116 - CSM My diverse array of services encompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service Desk projects, encompassing request types, screens, permissions, and workflows for agents and customers, as well as portals. This includes icon logo branding, workflow customizations, SLA, automation, and more. 3) Expertise in managing and customizing intricate workflows in Jira, covering validations, conditions, and post functions. 4) Managing issue types, screens, permissions, and security level schemes for custom projects. 5) Handling users, groups, project roles, global permissions, spaces, and global space permissions. 6) Efficiently integrating Jira/Confluence with Active Directory. 7) Expertise in installing, upgrading, and providing training on various third-party Atlassian addons, such as JMWE, JWT, Scriptrunner, Jira portfolio, Zephyr, Xray, Bobswift, big picture, Rich filters, SLA Time and Report, Profields, Email the issue, and more. 8) Providing comprehensive training to teams on effective usage of Jira and Confluence. 9) Managing and customizing Scrum and Kanban boards. 10) Expertise in managing Atlassian software and add-on licensing. 11) Creating and managing Jira reports and dashboards using the EAZYBI reports addon. 12) Setting up Confluence spaces, templates, file lists, and space permissions. 13) Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server, from the server to the cloud, and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in cloud-to-cloud migration using cloud migration service. 14) Utilizing and configuring Automated Release Notes Jira addon to generate dynamic or manual release notes on Confluence pages based on predefined templates. 15) Implementing automation rules using automation for Jira addon without the need for coding. 16) Proficient in writing fields, behaviors, fragments, and scripts in Groovy scripting using the Scriptrunner addon. I have provided my consultancy services to a diverse range of organizations and sectors on both contractual, permanent, and hourly basis, including: 1) Atlassian Partners 2) Top UAE and African Banks 3) IT companies based in the Middle East and worldwide. 4) US Homeland Security 5) Leading US digital streaming media companies 6) Top Australian digital and Bigcommerce agencies 7) Canadian top software and support agencies 8) Prominent American financial services agency with 10k users 9) Leading Brazilian telecommunication service providers 10) Renowned US CRM companies I am available 40 hours per week, operating in Dubai Time, AEST, EST, CET, and other time zones. Thank you for considering my services. Sincerely, Jawad Haider Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie

I help founders and product teams turn messy inputs into clear execution. Interviews become prioritized insights. Ideas become buildable specs. Work moves forward without constant follow ups. Over the past 9 years I have led delivery and product execution for Fortune 500 companies like Vodafone Group and KFC (Yum! Brands Inc), as well as lean startup teams shipping new products with small engineering teams. My edge is simple. I use AI inside the real workflow, not as a side experiment. I use structured prompts to synthesize interviews, draft PRDs, run competitive research, prepare sprint plans, and generate weekly updates that teams can act on immediately. The result is faster decisions and cleaner execution. If you need someone who can step in and run delivery across multiple client engagements without hand holding, that is exactly what I do. HOW I WORK I operate as an execution partner to founders and product leaders. You focus on strategy and client relationships. I turn direction into shipped outcomes. Typical responsibilities I handle: Running customer and stakeholder interviews and converting them into prioritized insights Writing PRDs and feature specs engineers can build from without clarification loops Preparing agendas, notes, and follow ups for weekly client calls Managing delivery across multiple parallel projects Tracking risks, dependencies, and delivery health Driving execution from discovery through release I am comfortable switching between industries quickly because the discipline is the same. Clarify the problem. Define the work. Deliver reliably. AI NATIVE PRODUCT WORKFLOW AI is built into my daily operating system. Examples of how I use it: Interview synthesis I convert raw interview notes into structured insights, themes, and opportunity lists within minutes PRD drafting I generate first pass PRDs and refine them into clear implementation ready specifications Competitive and market research I use AI to scan competitors, summarize positioning, and extract product gaps Delivery reporting I generate weekly delivery updates that highlight risks, progress, and next actions Backlog prioritization I use scoring frameworks supported by AI analysis to rank features and clarify trade offs AI is not a novelty in my workflow. It is how the work gets done. RECENT PROJECT EXAMPLES Delivery Automation Product Designed a product feature that automated delivery reporting and reduced manual status updates for leadership teams Built the workflow from problem definition through MVP delivery and measurement Startup Operations System Rebuild Reorganized a distributed development team’s workflow and centralized execution into a single delivery system Reduced communication noise and improved delivery predictability Client Delivery Leadership Managed multiple concurrent projects across engineering and design teams Delivered consistent progress while maintaining clear communication with stakeholders CORE SKILLS Product execution PRD and specification writing Customer and stakeholder interviews Backlog prioritization Delivery management AI driven research and analysis Sprint planning and release coordination Cross functional team leadership TOOLS AI tools ChatGPT Claude Perplexity Product and delivery tools Jira ClickUp Confluence Notion Collaboration Slack Microsoft Teams Zoom CREDENTIALS PMP PMI ACP PSM II SAFe Scrum Master Atlassian Certified Jira Administrator (ACP 620) 8 plus years delivering complex digital products and operational systems WORK STYLE Self directed Clear communicator Comfortable with US based teams Strong written English Reliable under pressure I do not need tight supervision. I take ownership of execution and keep work moving.

100% SUCCESS RATE ON UPWORK | 6+ YEARS EXPERIENCE | IT BUSINESS ANALYST | CERTIFIED SCRUM PRODUCT OWNER (CSPO) | SCRUM MASTER | 12000+ WORKING HOURS Throughout my career as an IT Business Analyst, Product Owner, Project Manager, and Scrum Master, I have been deeply involved in various industrial projects, gaining valuable experience over the past six years. This journey has been a continuous learning experience, enabling me to regularly enhance my knowledge and stay aligned with the ever-evolving technologies and tools. What sets me apart is my proven ability to adapt quickly, comprehend complex business requirements, conduct in-depth system analysis, and collaborate effectively with cross-functional teams to drive project success. I excel in developing comprehensive project plans, managing project scope, budget, and timelines, and mitigating risks to ensure seamless project execution. 📝My Skills as a Business Analyst • Business Processes and Outcomes • Project Feasibility Analysis • SWOT Analysis • Feasibility Report Market Research • Competitor Analysis • Requirements Gathering • Requirements Analysis • Requirements Elicitation • Preparing and writing Business Requirements Document (BRD) • Product Requirements Document (PRD) • Functional Requirements Document (FRD) • Software Requirements Specifications Document (SRS) • Writing Use Cases • Technical Reports • User Guides • Business Case Studies • Stakeholder Management • Business Process Modeling • Data Analysis • Use Case Development • User Story Writing • Prototyping • Documentation • Problem-Solving • Domain Knowledge • Change Management • Risk Analysis • Collaboration 💰My Skills as a Product Owner: • Agile User Stories and Storyboarding (Scrum Development) • UX and Design Briefs • User Stories • Digital Adoption Plan • Strategic Innovation • Requirements Elicitation • Requirement Analysis • Manual Quality Assurance • Agile Methodologies 📓My Skills as a Project Manager: • Digital Project Management • Software Project Management • Agile Project Plan • Project Development Plan • Work Breakdown Structure • Gantt Chart • Project Budget Estimation and Calculation • Project Role and Responsibilities • Workflow Optimization • Risk Analysis • Collaboration ⚖My Skills as a Scrum Master: • Sprint Planning • Sprint Daily Standup • Sprint Retrospective • Planning & Prioritization of Sprint Items • Agile Methodologies • Cross-Functional Team Leadership • Agile Project Management 💻System Diagrams and Models I have Designed: • Use Case Diagram (UCD) • Entity Relationship Diagram (ERD) • Wireframes and Prototypes • Object Diagram • Database Model Diagram • UML Class Diagram • Sequence Diagrams • Dataflow Diagram (DFD) • Architecture Diagram • User Flow Diagram • Flow Charts • System State Diagram • MVPs 🛠Tools I Have Used: • Jira • ClickUp • Trello • Notion • Zoho • Slack • Microsoft Word • Figma • Confluence • Balsamiq • Axure RP • Draw.io • Lucid Chart • Miro • OneNote • Microsoft Visio Looking forward to collaborating with you. Thank You. 𝐊𝐄𝐘𝐖𝐎𝐑𝐃 Project Management Services, Systems and Project Management, Project Management Consulting Firms, Project Planning in Software Project Management, Project Management Planners, Software Project Management Plan, Project Management Firm, Project Management as a Service, ClickUp Project Manager and Maintainer, Project Manager for Web App, Project and Task Management, Configuring Jira Application, Technical Documentation, API SDK Documentation, System and Workflow Expert, Product Specialist, Jira Set Up Configuration, Technical Project Manager, Agile Project Management, User Stories, Prototyping