Hire the Best Operations Managers
in the United Arab Emirates

Operations & Customer Success professional with 4+ years of experience leading client onboarding, account management, operations, and cross-functional project coordination. Experienced in optimizing workflows, improving processes, managing CRM systems, and ensuring seamless collaboration across teams. Known for building strong client relationships, solving operational challenges, and driving efficient, scalable processes that enhance customer satisfaction and business performance.

Projects delivered. Always. Hi, I'm Sarah. I'm a Project & Operations Manager with 8+ years of experience helping businesses stay organized, projects stay on track, and teams work more effectively together. Throughout my career, I've worked across events, healthcare, manufacturing, and consular operations, supporting clients, stakeholders, leadership teams, vendors, and cross-functional teams in fast-moving environments where communication, coordination, and follow-through matter. One thing you'll quickly learn about me is that I pay attention to details. Not just the obvious ones, but the small things that often create bigger problems later: missed follow-ups, unclear communication, incomplete information, shifting priorities, or tasks that quietly fall through the cracks. When challenges arise, I don't immediately escalate them or pass them along to someone else. I like to investigate first, understand what's happening, identify the root cause, and think through possible solutions. By the time I bring something forward, I've usually considered the options and can provide recommendations, not just questions. Over the years, I've supported project delivery, operations management, client relationships, executive support, reporting, process improvement, documentation management, and stakeholder coordination. Whether it's a single project or ongoing operational support, my goal is always the same: help create clarity, reduce friction, and keep things moving forward. If you're looking for someone who is organized, proactive, dependable, and genuinely invested in helping your business run smoothly, I'd love to learn more about your team and how I can help.

Helping founders scale without the operational chaos. I partner with founders, eCommerce brands, agencies, and fast-growing businesses turn ideas into organized execution. With 9+ years of experience across marketing, project management, and business operations, I specialize in managing product launches, coordinating cross-functional teams, optimizing marketing systems, and helping businesses scale efficiently. Rather than simply managing tasks, I become an extension of your leadership team, bringing structure, accountability, and proactive communication to every project. I've worked with businesses across eCommerce, health & wellness, beauty, fintech, SaaS, coaching, insurance, and AI-driven companies, Whether you need a Marketing Project Manager, an eCommerce growth partner, or a founder's right hand to keep everything moving, I'm here to help. 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 & 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 Helping brands increase conversions, retention, and customer lifetime value. • Shopify Store Management • Klaviyo Email & SMS Marketing • Customer Lifecycle Marketing • Conversion Rate Optimization (CRO) • Landing Page & Sales Funnel Optimization • Welcome, Abandoned Cart & Win-back Flows • Customer Segmentation • Meta Ads Coordination • Google Analytics 4 & Google Tag Manager • Influencer & Affiliate Marketing 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 I keep projects organized, teams aligned, and launches on track. • Marketing Project Management • Product Launch Management • Marketing Operations • Cross-functional Team Leadership • Agile Project Management (SCRUM) • Workflow Optimization & SOP Creation • Team & Agency Management • Stakeholder Communication • KPI Tracking & Reporting 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐀𝐈 𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 Helping founders focus on growth while I manage execution behind the scenes. • Founder Support & Strategic Operations • Business Operations Management • Team & Vendor Coordination • AI-Powered Workflow Optimization • Marketing Automation • Process Improvement & Documentation • Business Research & Analysis • Claude, GHL, N8n & AI Productivity Tools • Building Scalable Business Systems 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 & 𝐓𝐨𝐨𝐥𝐬 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ClickUp • Monday• Asana • Jira • Trello • Notion • Teamwork • Zoho Projects 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 Shopify • Klaviyo • ActiveCampaign • Mailchimp • ConvertKit • Meta Business Suite • Google Analytics 4 • Google Tag Manager 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 Slack • Airtable • Google Workspace • Calendly • Dropbox 𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 Canva • Photoshop • CapCut • Figma 𝐀𝐈 & 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 ChatGPT • Claude • Cursor AI ✅𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 • Proactive communication. You won't need to chase me for updates. • I take ownership and solve problems before they become roadblocks. • I combine strategic thinking with hands-on execution. • I build systems that help businesses scale efficiently. • Reliable, organized, detail-oriented, and committed to delivering high-quality work on time. If you're looking for someone who can bring structure, momentum, and accountability to your marketing and operations, I'd love to discuss how I can help. Hope to hear from you soon! :)

I am a versatile Operations Manager with over 10 years of professional experience in business operations, team leadership, logistics, customer service, sales, travel, hospitality, and short-term rental management. My career has allowed me to work across the Philippines, the United States, and Canada, developing strong leadership, communication, organization, and problem-solving skills. I currently work as an Operations Manager for BNB Authority, where I oversee short-term rental operations from property research and profitability analysis to landlord outreach, lease coordination, property setup, and Airbnb launches. I manage remote teams, monitor KPIs, coordinate with clients and service providers, and ensure each property is compliant, fully prepared, and guest-ready. Previously, I worked as a Driver and Logistics Manager for Great Northern Battery Systems in Canada. I managed daily delivery operations, planned routes, coordinated logistics, communicated with customers, and ensured products were delivered safely, accurately, and on time. I also served as an Operations Manager for ZEXA BPO Solutions, where I managed inbound and outbound sales operations, supervised customer service representatives, established performance goals, monitored productivity, coached team members, and improved service quality. My earlier experience includes working as a Customer Service Travel Agent for Expedia, assisting customers with hotel reservations, vacation packages, itinerary changes, transfers, cancellations, and car rentals. My hospitality background includes working as a Chef de Partie at The Westin Key West Resort & Marina in Florida and as a Chef Instructor at the Institute for Culinary Arts in Bacolod. These positions strengthened my ability to train others, maintain quality standards, manage inventory, follow detailed procedures, and perform effectively in fast-paced environments. My core strengths include: • Operations and workflow management • Team leadership, training, and coaching • Customer service and client relationship management • Logistics, route planning, and delivery coordination • Sales operations and performance monitoring • KPI tracking and management reporting • Process improvement and problem-solving • Short-term rental and Airbnb operations • Hospitality and quality-control management • Administrative support and remote-team coordination I am organized, reliable, adaptable, and comfortable managing multiple priorities. I take ownership of my work, communicate clearly, and focus on helping businesses improve efficiency, strengthen customer service, and achieve their operational goals.

I advise and build the systems that put founders in front of their buyers. Take the manual work off their plate. LinkedIn that runs without you writing it. Operations that work without you. James Drury is the Chief Operating Officer and Chief AI Officer of Cobone, one of the original e-commerce companies in the Middle East, and the founder of Outriders.ai. He joined a decade ago as a junior analyst and worked his way up to running the company, rebuilding how it reports, sells, and operates along the way. The numbers from that rebuild: operating costs down 63 percent, revenue up 38 percent, the same work done by a team of 30 that used to take 50. AI now runs across six departments, and 33 SOPs came out of a single policy document. Through Outriders he does the same work for founders and executives who hire him here. Three things, mostly. LinkedIn and content. End to end...the strategy and positioning, the writing, the visual system, and the post to lead funnel. For a B2B founder in fintech I built the authority system that put him in front of the CFOs and finance directors he wanted, and the presence turned into real client conversations. You give me your raw views, you approve, I publish. You write none of it. Operations and process. I map how the work actually flows through your business, find where it breaks and where decisions get stuck, fix that at the human level first, then put AI on top of something that already works. One services client came in with messy SOPs and unclear handoffs and left with a full operating model...roles, decision authority, the lot. Workflow coaching. I set the system up and teach you to run it yourself, so you are not paying someone to hold the keys. I ran a solo attorney through this and by the end he was building his own legal AI tools and catching my Claude's mistakes on the law. The method doesn't change: map how the work happens now, find where it breaks, fix it with people first, then add the AI layer. Tools are Claude, ChatGPT, n8n, Make, Notion, and Motion, but the tool is never the point...the system around it is. Send me the problem and I'll tell you how I'd fix it. If it isn't my lane, I'll say so.

Sales & Operations Expert – 8+ years optimizing supply chains, logistics, and sales strategies to cut costs and boost efficiency. End-to-End Supply Chain Management – Proven success in procurement, inventory control, warehousing, and vendor negotiations (saved clients 12% in logistics costs). Data-Driven Strategist – Skilled in ERP/SAP, Power BI, and CRM tools (Salesforce, Zoho) to streamline operations and track KPIs. Revenue Growth Specialist – Increased sales for eCommerce, retail, and manufacturing clients through targeted B2B/B2C strategies. Your Operational Problem-Solver – From demand forecasting to process automation, I deliver scalable solutions tailored to your business. Let’s Scale Your Business! Tell me your needs and I will deliver tailored solutions..