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Expert Agile Project/Product Manager and Scrum Master with 7+ years of delivering 250+ increments, achieving exceptional results under tight deadlines. Proficient in optimizing Back-End, Front-End, DevOps, Security, ServiceNow, and cross-functional teams, with an optional ready-to-go development team at your service.

Are you looking for a reliable QA Engineer who can protect your product quality, automate repetitive testing, and understand the business behind every feature? I’m Aya, a Senior QA Engineer and Product Manager with 5+ years of experience testing Web, Mobile, SaaS, AI-powered, ERP, HRM, LMS, Healthcare, E-commerce, Shopify, and Real Estate products. I combine hands-on Manual and Automation Testing with a strong product mindset. This means I don’t just check whether a feature works—I verify that it solves the right user problem, meets business requirements, and delivers a smooth user experience. 🎯 How I Can Help Your Product ✅ Detect critical bugs before they reach production ✅ Create and execute structured manual and automated test coverage ✅ Reduce repetitive regression testing through automation ✅ Validate complete user journeys and business workflows ✅ Identify missing, unclear, and conflicting requirements ✅ Improve usability, accessibility, and overall product quality ✅ Provide clear bug reports that developers can reproduce quickly ✅ Support product planning, feature validation, and release readiness 🧪 Manual & Automation QA Services • Manual and Automation Testing • Functional and Non-Functional Testing • Regression Testing • Smoke and Sanity Testing • Exploratory Testing • End-to-End Testing • User Acceptance Testing (UAT) • Web and SaaS Application Testing • Mobile App Testing for iOS and Android • API Testing using Postman and Swagger • Database Validation using SQL • Cross-Browser and Cross-Device Testing • Responsive Design Testing • UI/UX, Accessibility, and Usability Testing • Test Case Design and Execution • Test Plan and Testing Strategy Creation • Bug Reporting, Verification, and Defect Tracking • Google Play Closed Testing • TestFlight Beta Testing 🤖 AI Application Testing I have hands-on experience testing AI-powered products and intelligent user workflows, including: • AI Chatbots and Conversational AI • Voice AI Platforms • AI Desktop Applications • AI Web and Mobile Applications • LLM-Based Products • Prompt Validation and Edge-Case Testing • Hallucination Detection • AI Response Quality Evaluation • Conversation Flow, Memory, and Context Testing • Accuracy, Consistency, Safety, and Reliability Validation 📌 Product Management Support My Product Management experience enables me to evaluate products from both technical and business perspectives. I can help with: • Business and Product Requirement Analysis • Requirement Gap Identification • User Stories and Acceptance Criteria • Feature and Workflow Validation • Product Backlog Support • Release Readiness Assessment • User Journey Analysis • Stakeholder and Development Team Collaboration • Product Quality and User Experience Improvements Every feature is tested against its requirements, business goals, and real-world user expectations. 🛠️ Tools Jira • Azure DevOps • TestRail • Postman • Swagger • BrowserStack • Charles Proxy • Chrome DevTools • SQL • Figma • ClickUp • Trello • Notion • Slack • Google Sheets 📱 Real Devices Available • iPhone 15 • iPhone 13 Pro • iPhone XR • iPhone SE 2020 • iPad Air • Honor View 20 • Honor X9b • Honor X9c • OPPO F2 • Windows 11 Desktop ✨ Why Clients Work With Me • I test like a real user and report like an engineer. • I understand both software quality and product objectives. • Every defect includes clear reproduction steps, evidence, severity, priority, and expected versus actual results. • I provide honest, proactive feedback—not just a list of bugs. • I communicate clearly and collaborate smoothly with developers, designers, and stakeholders. • I’m available for one-time projects, ongoing QA support, and long-term contracts for 30+ hours per week. • Languages: Arabic (Native), English (Fluent), and German (Good). 🚀 Let’s Build and Release a Better Product Whether you need a pre-release smoke test, complete manual and automation coverage, mobile testing on real devices, API validation, AI application testing, or Product Management support, I’m ready to help. Send me your product link, requirements, current development stage, and expected timeline—and let’s make your next release more reliable.

Companies start looking for a Chief of Staff when the business is growing, but execution isn’t keeping up. You have direction, you have priorities - but turning that into clear plans, ownership, and consistent follow-through is where things break down. That’s where I step in - I work directly with founders and leadership teams to take strategy, and make it real across the business. • Turning direction into clear plans and timelines • Establishing ownership and accountability across teams • Driving cross-functional execution without creating drag • Surfacing risks early and bringing solutions, not just problems I'm most effective when: • Priorities exist, but don’t translate into execution • Initiatives start strong but lose momentum • The founder is the bottleneck for decisions and direction • The business feels harder to run than it should Within the first 30 days: • Priorities stabilize and translate into execution • Ownership is clear across key initiatives • Work moves forward without constant escalation • Leadership has visibility into what’s actually happening My role is simple - bring structure, pace, and follow-through so the business can scale without all the chaos. If that’s the gap you’re trying to close, we should talk.

Squarespace Website Design • Squarespace Development • Squarespace SEO • Website Redesign • E-commerce Website Development • Landing Page Design • Responsive Web Design • Custom CSS • Site Optimization • Page Speed Optimization Your Squarespace website should be doing more than looking professional, it should be generating leads, booking appointments, attracting customers, and growing your business around the clock. If you're a Coach, Consultant, Therapist, Healthcare Provider, Spa Owner, Realtor, Restaurant Owner, Attorney, Construction Company, Service-Based Business, Startup, or E-commerce Brand, your website has one mission: **turn visitors into paying clients.** If your current website isn't bringing in inquiries, appointments, sales, or consistent traffic, there's usually a reason, and that's where I come in. As a dedicated **Squarespace Web Designer, Squarespace Developer, and Squarespace SEO Specialist**, I create strategic, high-converting Squarespace websites designed to help businesses increase visibility, build trust, and generate measurable results. I don't just build websites. I build Squarespace websites that help businesses grow. ✨ What Makes My Squarespace Websites Different? A visitor decides within seconds whether they trust your business. That's why every Squarespace website I create is built around four core objectives: ✔ **Build Trust Immediately** Whether you're a Therapist, Attorney, Healthcare Provider, Coach, or Consultant, your Squarespace website needs to establish credibility from the moment someone lands on it. Strategic web design, compelling messaging, and intuitive user experience help visitors feel confident about choosing you. ✔ **Convert Visitors Into Clients** Every Squarespace website is structured with clear calls-to-action, streamlined booking systems, optimized contact forms, and conversion-focused page layouts designed to increase inquiries, appointments, and sales. ✔ **Increase Search Visibility Through SEO** A beautiful website means nothing if nobody finds it. My Squarespace SEO strategies include on-page SEO, technical SEO, local SEO optimization, keyword implementation, and site structure improvements that help your business rank higher and attract qualified traffic. ✔ **Deliver a Seamless Mobile Experience** Most website visitors now browse from mobile devices. Every Squarespace website I build is fully responsive, mobile-optimized, and designed to perform flawlessly across all screen sizes. ## Squarespace Services I Offer ✔ Custom Squarespace Website Design ✔ Squarespace Website Development ✔ Squarespace Website Redesign ✔ Squarespace SEO Optimization ✔ Squarespace E-commerce Website Setup ✔ Squarespace Landing Page Design ✔ Squarespace Membership Website Development ✔ Squarespace Blog Design & SEO ✔ Website Migration to Squarespace ✔ Custom CSS & Advanced Squarespace Customization ✔ Mobile Responsive Website Design ✔ Page Speed Optimization ✔ On-Page SEO & Technical SEO ✔ Local SEO for Service-Based Businesses ✔ Booking Systems & Appointment Integrations ✔ Forms, Automations & Third-Party Integrations ✔ Domain, DNS & Email Configuration ✔ Ongoing Squarespace Maintenance & Support ✨ Industries I Frequently Work With Over the years, I've worked with businesses across a wide range of industries, including: • Coaches & Consultants • Therapists & Mental Health Professionals • Healthcare & Wellness Practices • Holistic Health & Alternative Medicine • Beauty & Spa Businesses • Real Estate Professionals • Restaurants & Cafés • Law Firms & Attorneys • Construction & Home Service Companies • Personal Brands & Creators • Agencies & Startups • E-commerce Brands Because I understand how customers behave in these industries, you won't need to spend hours explaining your business model. I already know what helps a patient book an appointment, what convinces a potential client to schedule a consultation, and what motivates a buyer to take action. ✨ Why Clients Choose Me • Strategic Squarespace web design focused on business growth • Conversion-focused website development • SEO-friendly website architecture • Fast-loading and optimized Squarespace websites • Mobile-first responsive design • Clean, modern, professional aesthetics • Clear communication and reliable project management • Solutions tailored specifically to your business goals ✨ Results You Can Expect ✓ Increased website inquiries and lead generation ✓ Improved Squarespace SEO rankings ✓ Better local search visibility ✓ Higher conversion rates ✓ Stronger brand credibility ✓ Faster website performance ✓ More bookings, consultations, and sales ✓ A Squarespace website that's easy to manage and scale Let's talk about your goals. Share your website link, or simply tell me about your business, and I'll provide a quick assessment of where your website can improve, what's working well, and what could help you generate more inquiries and conversions.

✔️ 4600+ hrs trusted by 60+ Upwork clients ✔️ Fractional COO & AI Operations Leader | Operational Transformation, Intelligent Automation, Scaling ✔️ 12+ years building and scaling technology companies - 50+ operational transformations from startups to Fortune 50 ✔️ Founder of TrackMage (e-commerce logistics SaaS) ✔️ Lead Investor, Physical AI Europe Fund I ✔️ Currently architecting multi-agent AI systems and agentic workflows for two ventures I build, fix, and scale the operational backbone of technology companies. Then I automate it with agents. Are you a: ➡️ SaaS or software product company ➡️ marketing or development agency ➡️ e-commerce or logistics business ➡️ startup scaling past the founder-does-everything phase ➡️ company exploring AI transformation for your operations Can you relate to some of the below? ❓ Your operations still run on manual processes, Slack messages, and tribal knowledge instead of documented systems ❓ You spend too much on development or delivery without getting tangible, predictable results ❓ Your project budget looks like a black hole — constantly sucking in more money and people ❓ You're firefighting all the time instead of delivering value to your customers ❓ You know AI could transform your operations but don't know where to start or how to deploy it safely ❓ Your founder/CEO is trapped in day-to-day operations instead of focusing on growth If you recognize yourself in at least one of those, you've come to the right place. WHAT I BRING: 🔧 OPERATIONAL TRANSFORMATION I design systems out of the right people, processes, and tools - then install the accountability structures that make them self-governing. SOPs, KPI dashboards, workflow automation, team structure, and governance that actually sticks. 50+ engagements, from solopreneur agencies to 125+ person enterprise teams. 🤖 AI-NATIVE OPERATIONS I don't just consult on AI - I deploy it. Multi-agent workflows, automated customer support triage, AI-powered analytics, intelligent onboarding systems, and AI-driven research pipelines. Currently architecting agentic infrastructure for two ventures, including autonomous agent systems for development, support, and investor operations. 📊 CASE STUDIES: Agency from Portland (Automated Dreams) Transformed solopreneur operation into a scalable agency. Average project value: $3K → $15K (400% increase). Delivery cycle time cut by 40%. Owner still travels the world while teams deliver consistently. "There are very few people that you can 100% trust, and Irina is one of them. Had I not hired Irina when I did, I'd not be surprised if our business had closed due to crumbling operations." — CEO SaaS Company (Nimbus Web, San Francisco) Led Agile transformation and operational redesign for a 20-person team. Reduced founder dependency by 60% — the CEO stepped out of daily operations entirely. Enterprise Platform (Pfizer, London) Operational delivery lead across two platform organizations (125+ people). Established cadences and governance that reduced delivery cycle time by 30% without adding headcount. $1B+ Real Estate Firm (La Fayette Properties) Fractional COO consulting. Assessed operational structure across acquisition, asset management, and investor relations. Designed systems to support scaling from 5,000 to 10,000+ homes. What results can you expect? 🏆 Systematized, automated operations with clear ownership and accountability 🏆 Bottlenecks identified and eliminated - so you can reach the next level 🏆 Self-managing teams that free your time for needle-moving activities 🏆 AI-powered workflows that handle repetitive tasks, triage, and reporting automatically Certifications: SAFe 6 Practice Consultant (SPC) Certified Scrum Master (CSM) Lean Six Sigma Green Belt Certified LeSS Practitioner Certified Customer Value Optimization Specialist NEXT STEP: Let's see if we're a good fit. Contact me for a free 30-minute consultation.

With over 20+ years of IT and digital transformation experience, I have worked as a highly skilled Senior Digital Program Manager, SAFe Release Train Engineer (RTE), Technology Solution Manager, Agile Coach, and Business Analyst, partnering with leading global organizations such as IKEA Sweden, IBM Global, Decathlon IT, Cushman & Wakefield, Jumio Corporation, and more recently with Ragu AI on enterprise AI platform delivery. I am also designated with the Top Talent badge on Upwork, placing me among the top 3% of freelancers, with 6,000+ hours of successful delivery across global clients and complex digital transformation programs. I am proud to be a University Gold Medalist, blogger, and keynote speaker, and I bring strong expertise in managing complex, business-critical programs across domains, distributed teams, and multiple geographies. Over the years, I have been recognized multiple times as a star performer by C-suite stakeholders for my delivery leadership, stakeholder management, and ability to build alignment across business and technology teams. I also bring solid hands-on experience across Gantt, ClickUp, Jira (including Advanced Roadmaps), Monday, Slack, and Confluence, with over 10 years of usage across enterprise delivery environments. On the technology side, I have worked closely with teams across Python, Java, React, and C++, and have also led delivery initiatives involving Computer Vision, Artificial Intelligence, and Machine Learning. Recent AI / Enterprise Delivery Experience Ragu AI – Enterprise AI Platform Delivery Most recently, I have been leading delivery and product operations for an enterprise AI platform focused on knowledge-grounded assistants and a multi-tenant SaaS architecture. My responsibilities include roadmap execution, sprint planning, engineering governance, stakeholder management, and cross-functional delivery across platform hardening, AI capabilities, DevOps, and customer onboarding initiatives. I have been driving the implementation of scalable AI workflows, enterprise integrations, delivery processes, and governance mechanisms to support secure, production-ready deployments and multi-client rollouts of AI-powered solutions. Cushman & Wakefield – Digital Transformation / Product & Program Delivery At Cushman & Wakefield, I have been involved in enterprise product and digital transformation initiatives, working closely with stakeholders on technology delivery, AI-led solution discussions, workflow/process improvements, roadmap planning, and execution governance. My work has included coordinating across business teams, engineering, and leadership to drive delivery alignment, streamline operational processes, and support the rollout of strategic product and technology initiatives in a complex enterprise environment. I've spent the last few years acting as the bridge between founders, engineering teams, product managers, customer success, finance, and external stakeholders—ensuring execution stays on track while leadership focuses on strategic priorities. Project Achievements I am particularly proud of two major digital initiatives at Decathlon India, where I led the complete software engineering workflow and product rollout from scratch for Decathlon App and AllForSport. Building a social network and sports engagement platform was new for Decathlon and represented an important step in their omnichannel transformation journey. The initiative involved significant ambiguity, evolving business requirements, and continuous prioritization of what would deliver the most impact. I played a key role in defining business requirements, creating use cases, right-scoping launches, managing Agile delivery, and coordinating with third-party integrators and support systems. Over the course of one year, we successfully launched 4 major and 6 minor releases, delivering measurable business outcomes: 30% improvement in team lead time / productivity 10,000+ app downloads Peak sales revenue of USD 30,000/day App rating above 4.5 40,000+ registered users 30% repeat customers 1,000+ activities hosted on the platform This was a significant milestone in Decathlon’s digital and online revenue journey, especially during the Covid period, as the company accelerated its transition toward scalable omnichannel and community-led digital experiences. Across my career, I have consistently operated at the intersection of business strategy, product delivery, Agile execution, stakeholder management, and technology leadership. I am comfortable stepping into roles that require program setup, delivery governance, backlog and roadmap planning, client communication, process optimization, vendor coordination, and driving execution across globally distributed teams. My ability to combine strategic thinking with hands-on delivery execution allows me to quickly add value in fast-moving, high-ambiguity environments.