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University Gold medallist . 20+ years of experience in the IT Industry worked as Senior Digital IT Program and Technology Solution Manager - managing large and critical projects upto $2M and handling 40+ team. Major Clientele - IKEA, IBM. Cushman and Wakefield , Decathlon and Jumio Corporation. Extensive experience on e-commerce, Banking, Real estate domains enabling Digital transformation ; Quality automation and Delivery . Spear-headed customer requirements and handled multiple customer deliveries. I have also enjoyed playing major roles as an Engineering Manager, Senior Scrum master & Product Owner. ● Certified: PMP, CSM, CSPO, CSP, SAFe Agilist, IBM Agile Thought leader , ● Led trainings: Program Management , Agile, JIRA , SDLC ● Stakeholder and vendor management ● Cross functional team leadership ● Tools - Expert in ClickUp JIRA, Confluence, Asana, Smartsheets, Azure Devops , Notion, Slack ● Technologies - Python, Java, C++ , Machine Learning,Data structures. I have been featured in CIOReviewIndia magazines on Agile leadership , gave close to 1000+ contact hours on teaching Agile worldwide and written 10 different articles on Quality automation and leadership roles. Accomplishments - Sr Program Manager and Delivery Lead Sr Technical Solution Manager handling more than 10 different work projects across the EMEA & APAC region within V&A Cushman & Wakefield. Single point of contact across these regions. Acting SiteLead for the entire BatchLeads India team . Worked closely with the founder and CTO to scale the BatchService Engineering and Operations team in India from 20 to 80 team members in 8 months. Led the overall software development effort to build an online community engagement platform from scratch - Decathlon AllForSport website and the App to inspire 10 million Indians to practice sports. Online Sales clocked to $30K/day. Transitioned path of online revenue streams esp during Covid. Successfully led 8 cross functional teams across Geo locations. Handled resource management and integrated deliveries with ease. Increased productivity [35% lead time] and Quality [critical incidents down by 60%] Setup first of its kind Quality & Automation for all of Decathlon IT India - responsible for technology planning and key strategic decisions. 80% yearly benefit achieved. Onboarded 7 third party vendors [CLIP approvals] and responsible for performance appraisal for 20 reportees. Co-managed Decathlon Sustainability projects to give “second life” to used products Sr Scrum Master -RTE - Agile Coach Spearheaded Big Room planning for 3 days with 150+ participants within IKEA Sweden.One of the 4 coaches introducing Scale agile methodology. Blogger and keynote speaker [Only speaker invited to represent from India in AgileTourLille - 2019] Led the Agile transformation in IKEA eCommerce organization (a 150+ employee org). Coached 140+ teammates, 15+ Scrum Masters and 6+ Product Owners on Agile values and principles to promote continuous improvement in practices and artifacts. Improved backlog maturity and reversed years of poor performance. Daily collaboration with VPs, directors and C-level on strategy, change management and organizational design Increase org wide transparency and visibility on every level Continuously improve the product and portfolio management processes and practises Significantly improved alignment and dependency management/elimination amongst 30+ globally distributed teams Helping to build the SM team and the Agile CoP Engineering Led the 12 member core team to develop microservices and integrate with our online shopping App - Decathlon Engineered integrating Java plugins into IBM JDK for seamless customer experience. Part of IBM Software Labs for 6 years to have handled multiple engineering tech. Product Manager Active lead in Affiliate marketing , building new marketplaces for India IT selling in Decathlon during Covid. Built multiple used cases for end customer like Abandon cart by end users , Integrating Algolia search and Direct mail module defined for batchleads. Created the 2 year business roadmap for AllForSport Built a complete QA roadmap for Decathlon App for automation

Companies start looking for a Chief of Staff when the business is growing, but execution isn’t keeping up. You have direction, you have priorities - but turning that into clear plans, ownership, and consistent follow-through is where things break down. That’s where I step in - I work directly with founders and leadership teams to take strategy, and make it real across the business. • Turning direction into clear plans and timelines • Establishing ownership and accountability across teams • Driving cross-functional execution without creating drag • Surfacing risks early and bringing solutions, not just problems I'm most effective when: • Priorities exist, but don’t translate into execution • Initiatives start strong but lose momentum • The founder is the bottleneck for decisions and direction • The business feels harder to run than it should Within the first 30 days: • Priorities stabilize and translate into execution • Ownership is clear across key initiatives • Work moves forward without constant escalation • Leadership has visibility into what’s actually happening My role is simple - bring structure, pace, and follow-through so the business can scale without all the chaos. If that’s the gap you’re trying to close, we should talk.

You're leading through something hard. Maybe your organization is growing faster than your systems can keep up with. Maybe you're navigating a restructuring, a strategic pivot, or a merger that's left your team unsettled. Maybe the people dynamics just aren't working and nobody can quite put their finger on why. You know what needs to happen. Getting your team there is the hard part. That's where I come in. I'm a Leadership and Executive Coach with 18+ years working inside organizations across energy, technology, finance, retail, construction, and professional services. I've coached C-suite leaders at JP Morgan, Bosch, Roche, and CVS. I work with founders, managers, senior executives, and entire teams because leadership challenges don't respect job titles. And I bring something most coaches can't: I don't just work on the people. I work on the whole system around them. Goals, processes, workflows, technology adoption, and team dynamics, all together, because that's how businesses actually run. What I work on: Leading through change and growth Most leaders are underprepared for how disorienting real change is for the people around them. I coach leaders to navigate uncertainty without losing their team's trust, maintain momentum when the ground is shifting, and bring people along instead of leaving them behind. Whether you're scaling, restructuring, or pivoting, I help you lead the transition in a way that actually holds. Communication and team dynamics Poor communication is almost never about saying the wrong words. It's about misaligned expectations, unclear accountability, unspoken tensions, and leaders who don't realize the signal they're sending. I work with leaders and teams to surface what's actually going on, reset how people interact, and build communication habits that make collaboration faster and less painful. OKR and Goal Alignment A team that doesn't know what it's working toward can't perform. I implement OKRs from executive alignment down to team-level action so everyone understands the priorities, how their work connects to them, and how to make decisions when things shift. Goals people actually use, not targets that collect dust. Processes and systems I find where work is breaking down and redesign it so things flow. Unclear ownership, inconsistent processes, duplicated effort, and bottlenecks that nobody has time to fix are all things I've fixed across dozens of organizations. The result is practical, sustainable ways of working that your team actually adopts and sticks to. AI and technology adoption Rolling out new tools and technology only works if your people actually change how they work. I've trained leaders and teams on AI and digital transformation at some of the largest corporations in America. I manage the human side of tech change so adoption actually happens, not just in the rollout plan, but in how people work every day. Why this combination matters Most coaches work on leadership in isolation. Most consultants fix processes without touching the people. Most change managers handle the rollout without building the capability to sustain it. I work across all of it because in a real organization, none of it is separate. When your people, your goals, your processes, and your systems are all pointing in the same direction, the results are completely different from fixing just one of them. Results: +40% employee engagement through coaching-led performance improvement 25% faster delivery after leadership alignment and OKR implementation 30-50% cycle time reduction through streamlined processes and ways of working 100+ leaders and teams coached across 6 industries over 18 years Guided organizations through AI adoption, digital transformation, major restructurings, and rapid growth phases Credentials: ICF Professional Certified Coach (PCC) | OKR Coach | SAFe Practice Consultant (SPC) | Lean Practitioner | 18+ years in-business experience If you're ready to have a real conversation about what's not working, let's talk.

I help founders, investors, and executive teams make high-stakes product and technology decisions with confidence - and execute them without wasted time or capital. I typically step in as a Fractional CTO / COO or Lead Product Manager when: ✔ An MVP, SaaS, Marketplace, or AI product is scaling - but the team or execution is breaking down ✔ Strategy is clear, but delivery is slow, fragmented, or misaligned ✔ A company is preparing for fundraising, acquisition, or technology due diligence ✅Expert-vetted & pre-screened by the Upwork team for the top 1% of Product Management talent and Fractional CTO / Technology consultant working with enterprise clients, PE, VC Bringing 15+ years of expertise leading 500+ projects (from startups to Fortune 500s), specialising in product management, development and strategy, digital transformation, and business scaling, ensuring your team moves fast with clarity and precision. Let’s connect to de-risk decisions, accelerate growth, and maximise value in your next venture. 🚀 Expert-Vetted (Top 1%) | Building & Scaling SaaS, Marketplaces, and AI-Driven Solutions | Fractional CTO & COO Who I Work With: ✔ Founders & CEOs looking to launch or scale, SaaS & AI-driven products ✔ Investors & PE firms needing M&A technology advisory and due diligence ✔ Teams seeking product & agile leadership to accelerate execution 💡 Key Outcomes I Deliver: ✅ Product-Led Growth – Clear GTM strategy that drives adoption and revenue ✅ M&A Technology Due Diligence – Ensuring seamless transitions & risk mitigation ✅ SaaS & Marketplace Scalability – Optimising product-market fit & business operations ✅ AI & Automation Strategy – Integrating AI-driven solutions for competitive advantage ✅ Agile & Cross-Functional Leadership – Leading teams to execute efficiently at scale Why Clients Trust Me ⭐⭐⭐⭐⭐: 🔹 “His leadership and execution helped us scale to a multimillion-dollar exit.” 🔹 “Mitko’s experience and strategic mindset transformed our SaaS business.” 🔹 “We managed to launch a feature-rich MVP in weeks - others quoted 4-6 months” 🔹 “An invaluable asset—deep expertise, clear communication, and results-driven.” 🔹"He operates at a higher standard than most consultants and freelancers" 🚀 My Background & Expertise: ✔ Product Strategy & Management – Roadmaps, GTM, monetisation ✔ Fractional CTO/COO Leadership – Aligning business & technology ✔ M&A & Due Diligence – Risk assessment, tech audits, post-acquisition strategy ✔ AI & SaaS Growth – Implementing AI & automation to drive efficiency ✔ Agile & Scrum – Certified Scrum Master, fostering high-performing teams ✔ Angel Investor - Reviewing 50+ company pitches each year 📢 Let’s work together if you need senior product or technology leadership — not task-level execution If you’re building an MVP, scaling a SaaS or AI product, fixing delivery issues, or preparing for fundraising or M&A, invite me to your project or send a direct message. I’m happy to start with a focused diagnostic or strategy call to quickly assess fit and next steps.

🌟 𝐑𝐚𝐧𝐤𝐞𝐝 𝐚𝐦𝐨𝐧𝐠 𝐭𝐡𝐞 𝐓𝐨𝐩 𝟏𝟎𝟎 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫𝐬 𝐖𝐨𝐫𝐥𝐝𝐰𝐢𝐝𝐞! 🏆 𝐑𝐚𝐭𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐓𝐨𝐩 𝟏% 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤 𝐓𝐞𝐬𝐭𝐬 I bring extensive global experience in AI services, Automation, Machine Learning, Agentic AI, Smart IOT Solutions and full-stack development across multiple platforms. I lead a talented team of 300+ developers and have successfully delivered high-quality solutions to clients around the world. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ◙ 𝗠𝗼𝗯𝗶𝗹𝗲 𝗔𝗽𝗽 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: iOS (Swift), Android (Java/Kotlin), Hybrid (Flutter/React Native) ◙ 𝗪𝗲𝗯 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Yii, Laravel, Python, Node.js, React.js ◙ 𝗖𝗹𝗼𝘂𝗱 𝗖𝗼𝗺𝗽𝘂𝘁𝗶𝗻𝗴: AWS, Azure, Google Cloud, Firebase, Heroku ◙ 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: MySQL, PostgreSQL, MongoDB ◙ 𝗩𝗼𝗜𝗣 / 𝗙𝗿𝗲𝗲𝗣𝗕𝗫: SIP solutions and telephony systems ◙ IOT: MQTT, ESP32, PCB Design, Firmware and OTA etc 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 & 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐎𝐧: ◙ 𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁 𝗼𝗳 𝗧𝗵𝗶𝗻𝗴𝘀 (𝗜𝗼𝗧) 𝗮𝗽𝗽𝘀 𝗮𝗻𝗱 Smart Home Solutions ◙ 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 & 𝗛𝗲𝗮𝗹𝘁𝗵 𝗮𝗽𝗽𝘀 𝗮𝗻𝗱 𝘄𝗲𝗯𝘀𝗶𝘁𝗲𝘀 ◙ 𝗖𝗥𝗠 / 𝗘𝗥𝗣 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 ◙ 𝗧𝗮𝘅𝗶 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 / 𝗥𝗶𝗱𝗲-𝗦𝗵𝗮𝗿𝗶𝗻𝗴 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 ◙ 𝗙𝗼𝗼𝗱 𝗢𝗿𝗱𝗲𝗿𝗶𝗻𝗴 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 ◙ 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗮𝗽𝗽𝘀 𝗮𝗻𝗱 𝘄𝗲𝗯𝘀𝗶𝘁𝗲𝘀 ◙ 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 & 𝗠𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 ◙ 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 ◙ 𝗢𝗻-𝗗𝗲𝗺𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 ◙ 𝗘𝘃𝗲𝗻𝘁 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝘄𝗲𝗯𝘀𝗶𝘁𝗲𝘀 𝗮𝗻𝗱 𝗮𝗽𝗽𝘀 ◙ 𝗖𝗹𝗮𝘀𝘀𝗶𝗳𝗶𝗲𝗱 𝘄𝗲𝗯𝘀𝗶𝘁𝗲𝘀 𝗮𝗻𝗱 𝗮𝗽𝗽𝘀 ◙ 𝗖𝗵𝗮𝘁 & 𝗠𝗲𝘀𝘀𝗮𝗴𝗶𝗻𝗴 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 (𝗪𝗲𝗯 & 𝗠𝗼𝗯𝗶𝗹𝗲) ◙ 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀 & 𝗧𝗿𝗮𝗻𝘀𝗽𝗼𝗿𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 ◙ 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝗣𝗿𝗼𝘁𝗼𝘁𝘆𝗽𝗶𝗻𝗴, 𝗤𝗔, 𝗮𝗻𝗱 𝗔𝗽𝗽 𝗦𝘁𝗼𝗿𝗲 / 𝗣𝗹𝗮𝘆 𝗦𝘁𝗼𝗿𝗲 𝘀𝘂𝗯𝗺𝗶𝘀𝘀𝗶𝗼𝗻𝘀 With a proven track record of delivering end-to-end solutions across multiple domains and technologies, I help clients turn ideas into scalable, high-performance applications. If you’re looking for a reliable tech partner to bring your project to life, let’s connect and discuss your requirements in detail!

With 7+ years as an independent freelancer—backed by 2,300+ logged hours, Top-Rated Plus (Top 3%), and 120+ successfully delivered projects on Upwork—I’ve helped 15 SaaS founders and entrepreneurs bring their vision to life by managing the full product lifecycle from idea to launch. As a Senior Agile Business Analyst and Product Manager for SaaS, B2B, and B2C products, I help founders build their vision from 0 → 1 by defining and managing requirements, backlogs, roadmaps, and prioritization (MoSCoW); delivering user research, competitive analysis, market research, user journeys, wireframes, user stories, and acceptance criteria; and more. Then, I move into QA Analyst work to test and validate releases against requirements and specifications. This includes creating test cases and edge cases, reporting bugs, running cross-platform testing (web, iOS, Android), and performing UAT, functional, UX, and performance testing. Finally, I move into technical writing, creating API documentation, building knowledge bases with AI chatbot integration, writing release notes, user guides, and how-to articles, designing annotated screenshots with callouts, and producing demo and walkthrough videos. As a T-shaped engineer with a primary role as an Agile Business Analyst and Product Manager, plus experience as a QA Analyst and Technical Writer, I’m confident I can help you with the following: 🧰 MAIN ROLE: Senior Agile Business Analyst | SaaS & B2B Product Manager ● Business Analysis & Planning: Understand your idea and high-level requirements. Draft market research, competitive analysis, requirements, scope, and UX research. Draft BRDs and PRDs, and use AI to accelerate documentation so I spend less time writing and more time on strategy, prioritization, and validation. ● Product Management: Define the MVP and roadmap. Create the backlog. Draft user stories, acceptance criteria, business rules, prioritization, validations, and data mapping. Create UX wireframes and sketches, and map user flows and journeys. ● Requirements Engineering & Designing: Designing UML diagrams (use case, sequence, activity, context, ERD, DFD), BPMN (levels 1-3), and flowcharts. Support architecture engineers by creating technical and cloud architecture diagrams. Draft high-level and low-level design documents. ✍️ T-SHAPED ROLE: Technical Writer | API Documentation | Knowledge Bases | Walkthrough & Demo Videos ● Technical Writing & Documentation: Write API and developer documentation using a docs-as-code approach (Mintlify, ReadMe, GitBook, etc.). Build knowledge bases and help centers (Intercom, Notion, GitBook, MkDocs, etc.), including AI chatbot integrations. Create how-to articles, user guides, and release notes in weeks, not months. ● Walkthrough & Demo Videos: Create screencasts, feature demos, and walkthrough videos with AI voiceover, callouts, screen recording, on-screen text, and zoom effects. 🪲 T-SHAPED ROLE: QA Analyst | Test Engineer ● QA vs Requirements Validation: Validate new releases against requirements 1:1, flag mismatches, draft AI-assisted test cases to cover gaps, create UAT test plans, and share them with the dev team. ● Manual & Cross-Platform Testing: Perform manual, cross-platform testing across iOS, Android, macOS, Windows, Linux, and web (Chrome, Safari, Firefox, Edge, Brave). Draft AI-assisted test cases and create bug reports (Sequence ID, Title, Description, Priority, Test Status, Progress Status, Test Steps, Expected Result, Screenshots/Recorded Videos). ⚒️ My Tools I use Notion, Jira, Trello, Confluence, Asana, Azure DevOps, ClickUp, Monday, Slack, Miro, Figma, Claude, ChatGPT, Gemini, Draw io, Lucidchart, Visio, FigJam, Google Workspace, Microsoft 365, Swagger, ReadMe, GitBook, Intercom, MkDocs, Nextra, and Fumadocs. Let’s work together to shape your product faster, clearer, and more effectively. Send me a message, and I’ll be more than happy to help. Best regards, Abdelrahman Ragab